Rated 3.2 out of 5 by 70
Rated 4.0 out of 5.0 by King's Bane Good stay
Convenient suites with clean bathrooms and comfortable common areas. I'm not a big fan of the cupboard idea, charging for some amenities (e.g. toothbrush etc.) that used to be complimentary. But the staff are very nice and competent.
December 11, 2014
Rated 2.0 out of 5.0 Very Disappointed!
We stopped on our way through to Florida and were very disappointed in the overall upkeep and cleanliness of this hotel. I have never been in a dirtier room. There were stains on all the walls, especially the bathroom. The kitchen area had dust, spiderwebs in the cabinets. We found a crushed dead cockroach! The beds were very uncomfortable (too hard) as well.
There needs to be a serious overhaul of the facilities and the quality of housekeeping at this site. We have always had good luck with IHG properties and expected the quality we have found at the Holiday Inn Express hotels we've stayed at. If it had not been late when we arrived and only staying overnight, we would have looked elsewhere.
December 1, 2014
Rated 4.0 out of 5.0 by phil5105 Clean hotel, Great Service, but Overpriced
The Candlewood Suites in Charleston can be considered an average to below average hotel. The hotel does allow animals, but does not keep them in certain rooms. Any room is open to availability for an animal to stay in. This is a problem, because of allergies and reactions to pet hair and urine stains. The hotel is over-priced for the quality, I would expect at a Candlewood suite hotel. Being in Charleston, S.C. and it being a tourist town, should not automatically mean you must pay 'top dollar' for an average room. The room was spacious, but did not have sufficient furniture in it to warrant such a large room. The inclusion of a sofa in the room would allow a more relaxing experience. The staff at the desk were friendly and professional. I experienced one incidence of a dog barking, but with the amount of animals in the hotel, I would consider this minor. If you absolutely need a hotel and are willing to pay more than you should, then this is the hotel for you.
November 22, 2014