Rated 3.9 out of 5 by 125
Rated 5.0 out of 5.0 by vibration-engnr Amazing Staff
The hotel itself is typical for Holiday Inn Express. The staff at the Summerville location, though, is definitely a cut above.
They are the main reason I've become a repeat customer at this particular hotel when traveling to the small satellite cities surrounding Charleston, SC.
June 18, 2014
Rated 2.0 out of 5.0 by JoeFab1945 So-So
Room was "Oldish" looking and bathroom was small with a too small sink area for two people. Will probably not stay here again when returning to Summerville.
June 17, 2014
Rated 5.0 out of 5.0 by usmc2891 reasonable rate, good shopping and eateries
Attended wedding of Niece at Sullivan's Island. Was a little out of range but good roads to location. Also near airport as I had to pick up daughters and return them to same after the wedding. Overall a good experience.
June 12, 2014
Rated 4.0 out of 5.0 by taylor1947 Five days in Summerville
The lobby, breakfast area, grounds and pool are excellent. Once you get to the rooms the place is clean, but a little on the old side. When I stayed there last fall the "common" areas were being upgraded, but it still hasn't made it to the rooms. Still, I would stay there again because of the location.
June 11, 2014
Rated 3.0 out of 5.0 by Mike S great staff, but waited on room.
Fantastic front desk staff. But, arrived at 6:30pm, room was not ready. Could not get in till 7:30pm. Otherwise, good experience and comfortable.
June 11, 2014
Rated 4.0 out of 5.0 by Uncle Sam's Cousin Great location, good value, comfortable stay.
Stayed in this hotel before and made sure to return this time. Enjoyed the facility and deffinately the wonderful breakfast. Staff was very friendly and helpful. Hope to return the next time we are in this area.
June 6, 2014
Rated 4.0 out of 5.0 by John S Great Hotel and Staff
Great Hotel, Staff and Breakfast, worth the Value for the Dollar.
Give all the Girls on the front desk a heart for Me.
June 2, 2014
Rated 3.0 out of 5.0 by Taulbee Unclean bed.
Would stay at another Holiday Inn Express, but, based on the cleanliness of the bed, I would probably not return to this particular HI Express.
May 31, 2014
Rated 1.0 out of 5.0 by Joey b hotel in general
It was a very enjoyable staff. Staff were excellent
May 23, 2014
Rated 5.0 out of 5.0 by Happy momma Able to relax
My husband and I recenty stayed here for a get away/graduation. The room was clean and the bed comfortable. It was nice having two different types of pillows to choose from. The fitness center was good with a few machines to choose from. Breakfast we were both bale to find something to eat and leave for the day fueled and ready.
May 22, 2014
Rated 3.0 out of 5.0 by NanArt so so
It was an okay stay in an older hotel. Fitness center should have been cooler (temperature wise). There was a water cooler but no cups, baskets for dirty towels but no clean ones and nothing to wipe down equipment after use.
April 22, 2014
Rated 2.0 out of 5.0 by F1Driver In Need of a Makeover
This hotel was a real disappointment, especially after some of the far superior Holiday Inn Express hotels we stayed at on this trip. Everywhere you look, this hotel is just plain tired. It is also in need of a deep cleaning, which I find somewhat disturbing. I was looking for a plug to charge my phone and wherever I looked (behind the bed, behind the TV cabinet and under the desk) I found dust, dirt and whatever. This does not stand up to the Holiday Inn standards.
April 21, 2014
Rated 2.0 out of 5.0 by Brit72 House keeping/ Breakfast
We stayed in room 211 from April 9th -12th. The bed wasn't made correctly, there was dust on the head board and picture frames. The bathroom cleanliness was poor, eg, floor was sticky, the sink wasn't wiped......house keeping still managed to take my $5 daily tip though. You do get what you pay for.......we're done with the Holiday Inn.
April 17, 2014
Rated 5.0 out of 5.0 by Waterworkz Great hotel until the dogs started barking
As great as the hotel is (and this was our second visit), we will be looking for another hotel for our next visit. Someone's dogs started barking at 5am and continued for 2 solid hours.
April 16, 2014
Rated 3.0 out of 5.0 by shortydog1 room cleanliness
When we arrived our room was not ready and after we checked in our room could have been a little cleaner and the heat and air unit was noisey.
April 14, 2014
Rated 3.0 out of 5.0 Our stay review
Our 2 rooms was clean and comfortable but check in time was 3 o'clock. When we arrived at 4:30 our rooms were not ready which was an inconvenience. When we received our bill we were charged $25.00 per night more than we saw on the internet and were quoted when we made reservations. It is not pleasant to have to try to get your bill corrected. We were still charged $5.00 over what we were quoted on several nights. We were told this was due to the demand for rooms in the area but we were not told this when we made reservations. We travel a lot and this had not happened at any other we have stayed at so I would not recomend this hotel. I expected Holiday Inn Express to be better than other hotels since they are priced higher than the competition.
March 30, 2014
Rated 5.0 out of 5.0 by Consultant2Govt Best Bed in town
No kidding. Great beds, and isn't THAT what you're paying for? Cookies at check-in aren't bad either. The staff, Tawny and Eric were very flexible as my plans changed on-site many times.
Great hotel and value.
March 25, 2014
Rated 1.0 out of 5.0 by Jack2115 J W
I had to go purchase ear plugs in room near elevator, micorwave, frig and lamp won't out 2 days back to back. On the second. Day frig, microwave and lamp went out about 3pm and I did not get it back on until 11:40pm.... Then the front clerk got an attitude with me....
March 19, 2014
Rated 2.0 out of 5.0 by Norkie Somerville
This hotel or at least the room I stayed, is in dire need of updating or at least a better cleaning. The walls had something spilled on them, the towels were very course. Tiles were missing in the bathroom. If I had a guest staying in a room like this I would have been embarrassed.
March 15, 2014
Rated 3.0 out of 5.0 by Dave & Nadine 3/8/2014 stay
Usually this hotel does just right. My wife an I stay here every couple of months and have always been satisfied. But this time the wheels just came off I guess.
One of the nights we came in about 8:30pm and find that the bed was made and the bathroom partially cleaned, no floors and more importantly no towels, face cloths or soap. I called the front desk told them of our issues and eventually we got towels; no face cloths. I called again and we finally got 1 face cloth and 3 bars of soap?
All in All not a great experience.
March 14, 2014
Rated 5.0 out of 5.0 by Msacj AWESOME JOB!!!!!
i CAME TO STAY FOR A WEEKEND, AND LOVED IT. FROM THE TIME I WALKED THROUGH THE DOOR TILL THE TIME I WALKED OUT IT WAS SUCH A PLEASANT EXPERIENCE. i WILL BE COMING BACK SOON AND I WILL LET ALL OF MY FRIENDS AND FAMILY KNOW THAT IS PASSING THROUGH SUMMERVILLE SC TO COME STAY AT HOLIDAY INN EXPRESS THEY WILL ENJOY IT.... I KNOW I DID!!
March 7, 2014
Rated 2.0 out of 5.0 by Davis10 Not up to Holiday Inn Express Standards
A very old worn out property with Holiday Inn express signs. Definitely not up to typical HI express standards!
March 3, 2014
Rated 5.0 out of 5.0 by Michael T. Great stay as always.
What can I say? Great stay as always. Samantha's smile at the front desk never fails to perk you right up; very warm and inviting. Denise in the breakfast area has been at this hotel for going on 16 years and her work ethic really shines through.
I got the chance to stay in one of the newly renovated rooms on the third floor and they're very nice. There's only three "show rooms" as of now but I can't wait for all the rooms to be re-done this way. It seems when this hotel does get dinged in a review it's because the building is a little dated. But I think the friendliness of the staff and management more than make up for that. And regardless, it's still in good condition and without a doubt your best option to stay at in Summerville.
February 21, 2014
Rated 4.0 out of 5.0 by sdmerritt13 Front Desk personel was very helpful.
First we checked in and the room went were assigned was dirty. However the young lady at the front desk was very helpful and reassigned a clean room. The breakfast area was ok but the food is the precooked stuff that taste like chemicals.
Secondly I travel throughout the year and a reason I don't stay at Holiday Inn consistently is it is impossible to pay cash upon check in. Most other hotels will copy the card but not hold anything and accept cash. It has been my experience that HI doesn't do this.
February 11, 2014
Rated 5.0 out of 5.0 by Michael T. Great Front Desk, Breakfast Staff and Management
Have stayed here multiple times and will continue to do so. Front desk staff is always helpful and pleasant. Breakfast has a good variety and the staff there is great as well. It also seems that management is personally inspecting rooms for Elite members. I say this because my room number was pre-assigned and upon getting to my room there was a "thank you" letter for being Gold and chocolates on the bed! NIce touch.
February 7, 2014
Rated 4.0 out of 5.0 by John S Great customer service
Sam and Kesya are the bomb on the front desk, they go over and beyond the call of duty.
February 3, 2014
Rated 5.0 out of 5.0 by TWMoore Great location, staff, and comfortable room.
The Holiday Inn Express in Summerville is one of the finest hotels in the Charleston area. We stayed here two different times and were treated with the utmost respect both times. Excellent location for visiting our son who was stationed at the Naval Base near Goose Creek, as well as traveling to and from many of the must see sights in the Charleston area. Good food nearby and easy access to the freeway into Charleston.
February 1, 2014
Rated 4.0 out of 5.0 by jhdawgs Always Great Service continued during Ice Storm
I stayed at this location 30+ days last year and a week this year. Staff is excellent and attentive to demands. Always recognized as Platinum member. The Breakfast Lady does a great job and often sings while she diligently works. They have added a Managers Reception on Tuesdays that was a treat on an icy night. I had stocked up for the winter storm as I anticipated their staff would be unavailable the next day, but breakfast and room service continued uninterrupted during the ice storm. Great job by management to keep things rolling smoothly.
January 31, 2014
Rated 5.0 out of 5.0 by James & Mary James & Mary 2014
My Wife and I, and a friend I hadn't seen since 1966 in Viet Nam, was also there with his wife - the hotel put us in adjoining rooms without even having to ask. Good Job! My wife is from the Charleston area, so we are in the area a number of times each year. We always come back to the Holiday Inn Express in Summerville - we have been to other hotels in the Charleston Area, but his one remains the best of any we have tried. Keep up the good work!! This trip was for Jan 24-27, 2014; we were also there in early December 2013.
January 31, 2014
Rated 2.0 out of 5.0 by Anonymous Visitor Older hotel - needs some work
As others have stated, this is an older hotel. While it has been renovated, it still needs attention to detail. My door handle was very hard to open, the towel rack was loose on the wall, the desk chair looked like it had white paint on it, the exhaust fan was not working in the bathroom. Also, the hotel sits between 2 low budget hotels and safety was somewhat a concern for me as my room was located at the back of the property. I would highly recommend they add a security camera to the back door that can be monitored at the front desk.
The bed was very comfortable and I am very grateful that they accept pets!
The room was expensive for the location and age of the hotel. I would highly recommend the HI Express in Mt. Pleasant as an alternative. Newer hotel for a similar price that I have stayed at recently. Also, more convenient to downtown Charleston.
January 29, 2014