Rated 3.9 out of 5 by 120
Rated 4.0 out of 5.0 by Uncle Sam's Cousin Great location, good value, comfortable stay.
Stayed in this hotel before and made sure to return this time. Enjoyed the facility and deffinately the wonderful breakfast. Staff was very friendly and helpful. Hope to return the next time we are in this area.
June 6, 2014
Rated 4.0 out of 5.0 by John S Great Hotel and Staff
Great Hotel, Staff and Breakfast, worth the Value for the Dollar.
Give all the Girls on the front desk a heart for Me.
June 2, 2014
Rated 3.0 out of 5.0 by Taulbee Unclean bed.
Would stay at another Holiday Inn Express, but, based on the cleanliness of the bed, I would probably not return to this particular HI Express.
May 31, 2014
Rated 1.0 out of 5.0 by Joey b hotel in general
It was a very enjoyable staff. Staff were excellent
May 23, 2014
Rated 5.0 out of 5.0 by Happy momma Able to relax
My husband and I recenty stayed here for a get away/graduation. The room was clean and the bed comfortable. It was nice having two different types of pillows to choose from. The fitness center was good with a few machines to choose from. Breakfast we were both bale to find something to eat and leave for the day fueled and ready.
May 22, 2014
Rated 3.0 out of 5.0 by NanArt so so
It was an okay stay in an older hotel. Fitness center should have been cooler (temperature wise). There was a water cooler but no cups, baskets for dirty towels but no clean ones and nothing to wipe down equipment after use.
April 22, 2014
Rated 2.0 out of 5.0 by F1Driver In Need of a Makeover
This hotel was a real disappointment, especially after some of the far superior Holiday Inn Express hotels we stayed at on this trip. Everywhere you look, this hotel is just plain tired. It is also in need of a deep cleaning, which I find somewhat disturbing. I was looking for a plug to charge my phone and wherever I looked (behind the bed, behind the TV cabinet and under the desk) I found dust, dirt and whatever. This does not stand up to the Holiday Inn standards.
April 21, 2014
Rated 2.0 out of 5.0 by Brit72 House keeping/ Breakfast
We stayed in room 211 from April 9th -12th. The bed wasn't made correctly, there was dust on the head board and picture frames. The bathroom cleanliness was poor, eg, floor was sticky, the sink wasn't wiped......house keeping still managed to take my $5 daily tip though. You do get what you pay for.......we're done with the Holiday Inn.
April 17, 2014
Rated 5.0 out of 5.0 by Waterworkz Great hotel until the dogs started barking
As great as the hotel is (and this was our second visit), we will be looking for another hotel for our next visit. Someone's dogs started barking at 5am and continued for 2 solid hours.
April 16, 2014
Rated 3.0 out of 5.0 by shortydog1 room cleanliness
When we arrived our room was not ready and after we checked in our room could have been a little cleaner and the heat and air unit was noisey.
April 14, 2014
Rated 3.0 out of 5.0 Our stay review
Our 2 rooms was clean and comfortable but check in time was 3 o'clock. When we arrived at 4:30 our rooms were not ready which was an inconvenience. When we received our bill we were charged $25.00 per night more than we saw on the internet and were quoted when we made reservations. It is not pleasant to have to try to get your bill corrected. We were still charged $5.00 over what we were quoted on several nights. We were told this was due to the demand for rooms in the area but we were not told this when we made reservations. We travel a lot and this had not happened at any other we have stayed at so I would not recomend this hotel. I expected Holiday Inn Express to be better than other hotels since they are priced higher than the competition.
March 30, 2014
Rated 5.0 out of 5.0 by Consultant2Govt Best Bed in town
No kidding. Great beds, and isn't THAT what you're paying for? Cookies at check-in aren't bad either. The staff, Tawny and Eric were very flexible as my plans changed on-site many times.
Great hotel and value.
March 25, 2014
Rated 1.0 out of 5.0 by Jack2115 J W
I had to go purchase ear plugs in room near elevator, micorwave, frig and lamp won't out 2 days back to back. On the second. Day frig, microwave and lamp went out about 3pm and I did not get it back on until 11:40pm.... Then the front clerk got an attitude with me....
March 19, 2014
Rated 2.0 out of 5.0 by Norkie Somerville
This hotel or at least the room I stayed, is in dire need of updating or at least a better cleaning. The walls had something spilled on them, the towels were very course. Tiles were missing in the bathroom. If I had a guest staying in a room like this I would have been embarrassed.
March 15, 2014
Rated 3.0 out of 5.0 by Dave & Nadine 3/8/2014 stay
Usually this hotel does just right. My wife an I stay here every couple of months and have always been satisfied. But this time the wheels just came off I guess.
One of the nights we came in about 8:30pm and find that the bed was made and the bathroom partially cleaned, no floors and more importantly no towels, face cloths or soap. I called the front desk told them of our issues and eventually we got towels; no face cloths. I called again and we finally got 1 face cloth and 3 bars of soap?
All in All not a great experience.
March 14, 2014
Rated 5.0 out of 5.0 by Msacj AWESOME JOB!!!!!
i CAME TO STAY FOR A WEEKEND, AND LOVED IT. FROM THE TIME I WALKED THROUGH THE DOOR TILL THE TIME I WALKED OUT IT WAS SUCH A PLEASANT EXPERIENCE. i WILL BE COMING BACK SOON AND I WILL LET ALL OF MY FRIENDS AND FAMILY KNOW THAT IS PASSING THROUGH SUMMERVILLE SC TO COME STAY AT HOLIDAY INN EXPRESS THEY WILL ENJOY IT.... I KNOW I DID!!
March 7, 2014
Rated 2.0 out of 5.0 by Davis10 Not up to Holiday Inn Express Standards
A very old worn out property with Holiday Inn express signs. Definitely not up to typical HI express standards!
March 3, 2014
Rated 5.0 out of 5.0 by Michael T. Great stay as always.
What can I say? Great stay as always. Samantha's smile at the front desk never fails to perk you right up; very warm and inviting. Denise in the breakfast area has been at this hotel for going on 16 years and her work ethic really shines through.
I got the chance to stay in one of the newly renovated rooms on the third floor and they're very nice. There's only three "show rooms" as of now but I can't wait for all the rooms to be re-done this way. It seems when this hotel does get dinged in a review it's because the building is a little dated. But I think the friendliness of the staff and management more than make up for that. And regardless, it's still in good condition and without a doubt your best option to stay at in Summerville.
February 21, 2014
Rated 4.0 out of 5.0 by sdmerritt13 Front Desk personel was very helpful.
First we checked in and the room went were assigned was dirty. However the young lady at the front desk was very helpful and reassigned a clean room. The breakfast area was ok but the food is the precooked stuff that taste like chemicals.
Secondly I travel throughout the year and a reason I don't stay at Holiday Inn consistently is it is impossible to pay cash upon check in. Most other hotels will copy the card but not hold anything and accept cash. It has been my experience that HI doesn't do this.
February 11, 2014
Rated 5.0 out of 5.0 by Michael T. Great Front Desk, Breakfast Staff and Management
Have stayed here multiple times and will continue to do so. Front desk staff is always helpful and pleasant. Breakfast has a good variety and the staff there is great as well. It also seems that management is personally inspecting rooms for Elite members. I say this because my room number was pre-assigned and upon getting to my room there was a "thank you" letter for being Gold and chocolates on the bed! NIce touch.
February 7, 2014
Rated 4.0 out of 5.0 by John S Great customer service
Sam and Kesya are the bomb on the front desk, they go over and beyond the call of duty.
February 3, 2014
Rated 5.0 out of 5.0 by TWMoore Great location, staff, and comfortable room.
The Holiday Inn Express in Summerville is one of the finest hotels in the Charleston area. We stayed here two different times and were treated with the utmost respect both times. Excellent location for visiting our son who was stationed at the Naval Base near Goose Creek, as well as traveling to and from many of the must see sights in the Charleston area. Good food nearby and easy access to the freeway into Charleston.
February 1, 2014
Rated 4.0 out of 5.0 by jhdawgs Always Great Service continued during Ice Storm
I stayed at this location 30+ days last year and a week this year. Staff is excellent and attentive to demands. Always recognized as Platinum member. The Breakfast Lady does a great job and often sings while she diligently works. They have added a Managers Reception on Tuesdays that was a treat on an icy night. I had stocked up for the winter storm as I anticipated their staff would be unavailable the next day, but breakfast and room service continued uninterrupted during the ice storm. Great job by management to keep things rolling smoothly.
January 31, 2014
Rated 5.0 out of 5.0 by James & Mary James & Mary 2014
My Wife and I, and a friend I hadn't seen since 1966 in Viet Nam, was also there with his wife - the hotel put us in adjoining rooms without even having to ask. Good Job! My wife is from the Charleston area, so we are in the area a number of times each year. We always come back to the Holiday Inn Express in Summerville - we have been to other hotels in the Charleston Area, but his one remains the best of any we have tried. Keep up the good work!! This trip was for Jan 24-27, 2014; we were also there in early December 2013.
January 31, 2014
Rated 2.0 out of 5.0 by Anonymous Visitor Older hotel - needs some work
As others have stated, this is an older hotel. While it has been renovated, it still needs attention to detail. My door handle was very hard to open, the towel rack was loose on the wall, the desk chair looked like it had white paint on it, the exhaust fan was not working in the bathroom. Also, the hotel sits between 2 low budget hotels and safety was somewhat a concern for me as my room was located at the back of the property. I would highly recommend they add a security camera to the back door that can be monitored at the front desk.
The bed was very comfortable and I am very grateful that they accept pets!
The room was expensive for the location and age of the hotel. I would highly recommend the HI Express in Mt. Pleasant as an alternative. Newer hotel for a similar price that I have stayed at recently. Also, more convenient to downtown Charleston.
January 29, 2014
Rated 1.0 out of 5.0 by BicycleWalrus Worst Hotel Experience - Ever
This hotel cost about the same as another hotel I stayed at before off Ashley Phosphate, and I'm a Priority club member - so I tend to have high expectations of Holiday Inn and IHG hotels in general. My stay at the Charleston-Summerville Holiday Inn Express was perhaps the worst experience I've ever had at a hotel.
The front desk staff was pleasant and were the highlight of the visit. The other staff, however, were loud, obnoxious, and completely ignorant of where they were at, or the possibility of guests actually trying to get some sleep. I know the concept is easily lost upon some people - but the reason why people check into hotels in the first place is purely for the purpose of sleeping. For whatever reason, it never occurred to the staff that a guest might actually desire a nap at three or four in the afternoon.
The room was supposed to be non-smoking. It's hard to believe that in the year 2014, there are still smoking rooms available. Anyways, the room certainly didn't smell like it was non-smoking, and then I discovered why. I was staying in 107, and just across the hallway there is an outdoor lounge where employees smoke right next to the door. The smoke filters into the hotel and into the room. Disgusting.
There was a huge opening underneath the door. It was as though someone had chopped off the bottom two inches of the door - So I could hear everything; and when I say everything, I do mean everything. I had a long flight to Charleston that started my day at 2:30 in the morning. By the time I arrived at the hotel at 3 in the afternoon, I wanted to nap. With the sounds of televisions, intimate relations, and employees shouting across the hall - I found it incredibly difficult in my traveler's stupor to fall asleep. Instead, I awoke with a migraine reminiscent of my Navy Sailor drinking days, and a mouth that tasted like an ash tray. Thankfully, I had the good sense to get out of the hotel and spend the night away.
When I returned that night, things didn't change much. Instead of employees, I could have sworn I heard the distant cries of 'female ambassadors' (for lack of a better word) quickly followed by doors slamming, women shouting, and other issues. I feel sorry for the children who stayed that night - though, I highly doubt there were any. The whole place felt like it was accustomed to the strange vagrants who frequent it for nightly affairs.
The room itself felt like it was stuck in some kind of time warp. As a kid, I remember walking into similar rooms - except they were decent enough to have the coffee pot in the bathroom on the other side of the toilet. The towels felt used and dirty. The shower unclean - mildew stained like streaks of urine left splattered across the wall in an Exxon Gas Station's Bathroom (Yes, that was an unnecessary comparison to Exxon's fine establishments. I'll be sure not to insult them further by comparing them to this hotel).
The entire time I was there, I wanted to scream. Unable to fathom another minute of the place, I promptly checked out around 4:30am. My flight didn't leave until Nine. I found better sleep in the airport . . .
January 20, 2014
Rated 5.0 out of 5.0 by JARNOLD15 Great Place!
Happy to report that an earlier review was on the mark! Good location, comfortable bed and the hot breakfast is a great item. The manager's reception was very good as well. One of the best hotels I've stayed at and being a AF veteran of 28 years...I've stayed at a lot of Holiday Inns around the globe.
January 7, 2014
Rated 3.0 out of 5.0 by CA2NC in 2010 Okay night for the price
I had 3 kids, myself and my husband. We did sleep well (my stepson on a cot). The hotel was a bit older or needed some upgrading but overall for the one night it was fine.
The breakfast area was very clean, lots of room and the breakfast was good. It was complimentary too which is always a plus.
The staff were very nice and helpful. We had a problem with room keys but they figured it out very quickly and corrected the problem (actually replaced the mechanism). The technician was very polite as well.
Good location, central to Summerville shopping and close to freeway.
January 3, 2014
Rated 4.0 out of 5.0 by MichaelCheryl Christmas Eve Stay
Stay was okay. WiFi was slow and never could get phone to FB or Pandora thru WiFi. Room was clean and comfortable. Inconsistent pet rules - online says there is a charge, hotel info in room only states there is a steep charge if pet disturbs others so little confused as to what is now your pet policy which by the way is why we started coming to Holiday Inn Express - Summerville many, many yrs ago for party in Moncks Corner. As in the past, the lowcost stays on both sides of HIE gives one a reason to be cautious - just hope HIE are aware of these concerns of patrons and has proper security. Also, thought I'd read online about a spa but did not find one in my walkaround.
December 28, 2013
Rated 5.0 out of 5.0 by Ghostwriter Hospitality professionals who are Pet Friendly
One of the biggest challenges we have when planning a trip is to find a place that will allow our blind, 11-year old Border Collie to stay with us. He is well-behaved and quiet, but most hoteliers act as if we are plotting to destroy their property. Not the Holiday Inn Express in Summerville, SC; our dog was treated like a family member by everyone from the front desk clerk to the housekeeper in the hallway.
Our room was spotless, the bedding was clean and fresh, the mattress comfortable and the bathroom was sparkling. I was surprised how peaceful and quiet the room was even though we were facing the I-26 expressway.
The best surprise of all was the breakfast. When most economy-class hotels offer "breakfast included," they usually mean plain bagels and stale muffins. This hotel offered cheese omelets, pancakes, bacon, cereals, assorted fresh pastries, a variety of juices, milk and fresh-brewed coffee!
I highly recommend the Holiday Inn Express in Summerville, SC. I will definitely be returning.
December 9, 2013