Rated 3.9 out of 5 by 125
Rated 1.0 out of 5.0 by BicycleWalrus Worst Hotel Experience - Ever
This hotel cost about the same as another hotel I stayed at before off Ashley Phosphate, and I'm a Priority club member - so I tend to have high expectations of Holiday Inn and IHG hotels in general. My stay at the Charleston-Summerville Holiday Inn Express was perhaps the worst experience I've ever had at a hotel.
The front desk staff was pleasant and were the highlight of the visit. The other staff, however, were loud, obnoxious, and completely ignorant of where they were at, or the possibility of guests actually trying to get some sleep. I know the concept is easily lost upon some people - but the reason why people check into hotels in the first place is purely for the purpose of sleeping. For whatever reason, it never occurred to the staff that a guest might actually desire a nap at three or four in the afternoon.
The room was supposed to be non-smoking. It's hard to believe that in the year 2014, there are still smoking rooms available. Anyways, the room certainly didn't smell like it was non-smoking, and then I discovered why. I was staying in 107, and just across the hallway there is an outdoor lounge where employees smoke right next to the door. The smoke filters into the hotel and into the room. Disgusting.
There was a huge opening underneath the door. It was as though someone had chopped off the bottom two inches of the door - So I could hear everything; and when I say everything, I do mean everything. I had a long flight to Charleston that started my day at 2:30 in the morning. By the time I arrived at the hotel at 3 in the afternoon, I wanted to nap. With the sounds of televisions, intimate relations, and employees shouting across the hall - I found it incredibly difficult in my traveler's stupor to fall asleep. Instead, I awoke with a migraine reminiscent of my Navy Sailor drinking days, and a mouth that tasted like an ash tray. Thankfully, I had the good sense to get out of the hotel and spend the night away.
When I returned that night, things didn't change much. Instead of employees, I could have sworn I heard the distant cries of 'female ambassadors' (for lack of a better word) quickly followed by doors slamming, women shouting, and other issues. I feel sorry for the children who stayed that night - though, I highly doubt there were any. The whole place felt like it was accustomed to the strange vagrants who frequent it for nightly affairs.
The room itself felt like it was stuck in some kind of time warp. As a kid, I remember walking into similar rooms - except they were decent enough to have the coffee pot in the bathroom on the other side of the toilet. The towels felt used and dirty. The shower unclean - mildew stained like streaks of urine left splattered across the wall in an Exxon Gas Station's Bathroom (Yes, that was an unnecessary comparison to Exxon's fine establishments. I'll be sure not to insult them further by comparing them to this hotel).
The entire time I was there, I wanted to scream. Unable to fathom another minute of the place, I promptly checked out around 4:30am. My flight didn't leave until Nine. I found better sleep in the airport . . .
January 20, 2014
Rated 5.0 out of 5.0 by JARNOLD15 Great Place!
Happy to report that an earlier review was on the mark! Good location, comfortable bed and the hot breakfast is a great item. The manager's reception was very good as well. One of the best hotels I've stayed at and being a AF veteran of 28 years...I've stayed at a lot of Holiday Inns around the globe.
January 7, 2014
Rated 3.0 out of 5.0 by CA2NC in 2010 Okay night for the price
I had 3 kids, myself and my husband. We did sleep well (my stepson on a cot). The hotel was a bit older or needed some upgrading but overall for the one night it was fine.
The breakfast area was very clean, lots of room and the breakfast was good. It was complimentary too which is always a plus.
The staff were very nice and helpful. We had a problem with room keys but they figured it out very quickly and corrected the problem (actually replaced the mechanism). The technician was very polite as well.
Good location, central to Summerville shopping and close to freeway.
January 3, 2014
Rated 4.0 out of 5.0 by MichaelCheryl Christmas Eve Stay
Stay was okay. WiFi was slow and never could get phone to FB or Pandora thru WiFi. Room was clean and comfortable. Inconsistent pet rules - online says there is a charge, hotel info in room only states there is a steep charge if pet disturbs others so little confused as to what is now your pet policy which by the way is why we started coming to Holiday Inn Express - Summerville many, many yrs ago for party in Moncks Corner. As in the past, the lowcost stays on both sides of HIE gives one a reason to be cautious - just hope HIE are aware of these concerns of patrons and has proper security. Also, thought I'd read online about a spa but did not find one in my walkaround.
December 28, 2013
Rated 5.0 out of 5.0 by Ghostwriter Hospitality professionals who are Pet Friendly
One of the biggest challenges we have when planning a trip is to find a place that will allow our blind, 11-year old Border Collie to stay with us. He is well-behaved and quiet, but most hoteliers act as if we are plotting to destroy their property. Not the Holiday Inn Express in Summerville, SC; our dog was treated like a family member by everyone from the front desk clerk to the housekeeper in the hallway.
Our room was spotless, the bedding was clean and fresh, the mattress comfortable and the bathroom was sparkling. I was surprised how peaceful and quiet the room was even though we were facing the I-26 expressway.
The best surprise of all was the breakfast. When most economy-class hotels offer "breakfast included," they usually mean plain bagels and stale muffins. This hotel offered cheese omelets, pancakes, bacon, cereals, assorted fresh pastries, a variety of juices, milk and fresh-brewed coffee!
I highly recommend the Holiday Inn Express in Summerville, SC. I will definitely be returning.
December 9, 2013
Rated 2.0 out of 5.0 by Mullet old stinky pillows and no AC but excellent follow up
I left a note with the front desk about with a couple of areas of concern. The 2 largest were the AC did not cool well enough (we are experiencing a warm spell) and the bed pillows we old, stank of sweat and needed replacing. To my surprise I had two voicemail messages from the motel when I arrived home. I returned the call and spoke with a manager that was very professional and concerned about my stay. I am impressed with the follow up and will gladly return to the property when I travel the area again.
December 7, 2013
Rated 5.0 out of 5.0 by ColonelDan Have Stayed there for Years and Will Continue
I've stayed here annually for years and will continue to do so. The staff is friendly and efficient, its clean and comfortable and the breakfast is the best I've seen. Mary, the Asst Manager went above and beyond; she is a real keeper. I'll be there next year!
November 16, 2013
Rated 5.0 out of 5.0 by spudboy very comfortable
The accommodation at Summerville were very good. Comfortable bed, quiet room, nice people. Wifi worked well.
November 15, 2013
Rated 5.0 out of 5.0 by Marauder1 Enjoyable experience
We enjoyed our stay. Staff was very helpful. Thanks, Sam!
November 14, 2013
Rated 4.0 out of 5.0 by Phyl17 Convenient location
The check in staff was very helpful. We couldn't get house keeping
to bring us towels and wash cloths. We even called and still had to go down to the front desk and get them. And there was only one staff member on duty after 9pm for the whole hotel on a Saturday night. We had a good value and the continental breakfast was good.
November 13, 2013
Rated 5.0 out of 5.0 by killemallkate nice folks
I have stayed at this Holiday Inn for several years an have always had a great experience. Staff is very helpfull an friendly. I recomed astay here.
November 13, 2013
Rated 5.0 out of 5.0 by RJG4570 Good Location and Facility
Everything about the hotel was nice. Hotel is convenient to the interstate. Many nice restaurants were close by some within walking distance. Rooms were clean and comfortable with refrigerator and microwave. A full breakfast was included with good variety including fruits, cereals, eggs, etc. Overall service was more than adequate.
November 13, 2013
Rated 4.0 out of 5.0 by Mina44444 window for the down stair room
We stayed in room 118. By the time we checked into the hotel it was already dark so i went to shut the curtain and there was only the sheer curtain. I call the front desk and the lady was very nice and asked if i was sure there wasn't a curtain and i assured her there wasn't. She said the problem is there are no other rooms available in the hotel. I asked if someone could come and fix the drape and she said she would call her GM but that she was the only person at the hotel at the time. She did bring me a few table clothes for me to try and hang up to block the window. She had called the GM and the GM was aware the window curtain was broke. I'm not sure why the room was booked if the GM knew the window curtain was not hanging up and broke. It did take me over an hour to try and figure out a way to block the window since we were on the first floor, people can see in the room and the lights outside were shinning in the room. I was not happy since we had to be up and out of the hotel by 6:45 am the next day. We were told we would be credited our points back to my account and i am thankful for this. I do want to again say the lady at the front desk tried to help as much as she could but could not leave the front with out someone working there. Needless to say i didnt have much time to relax.
October 23, 2013
Rated 5.0 out of 5.0 by COUNTRYGIRL10 LADY OF THE HOUSE
THE DESK CLERK AT CHECK IN AND OUT WAS REMARKABLE, KIND AND VERY HELPFULL. GREAT SERVICE.
October 23, 2013
Rated 2.0 out of 5.0 by Pittsburgh66 Not what we expected.
We chose the HIX for what we believe to be value based on its rating. In short we expected a lot more from this place than what we experienced. We reserved a non-smoking room with a king size bed. As it turns out Summerville is now totally smoke free, The room we got had two queens and was located by the back door across from the laundry. As this was a hard earned vacation, we looked forward to sleeping in. With the comings and goings as well as the activity of the house staff, we were woken up early each morning. The room was a little dated and musty for its rating. Most of the appliances did not work and the GFI plug in the bathroom was broken. While this place was near family, I think next time I will look elsewhere,
October 17, 2013
Rated 3.0 out of 5.0 by Rebecca2 Great Location and comfy beds.
I have stayed here several times. I don't remember this place being pet frinedly, but this time I saw several dogs on my floor and I was very upset. If I would have known they allowed pets I would have chose a different place to stay.
October 14, 2013
Rated 5.0 out of 5.0 by Nanny5 Comfort and Location
Regular Holiday Inn guest. Location, accessibility and comfort are high on our kudos list. Latest stay was brief (1 night) for travel to a funeral. Rest and a good night sleep was welcomed. Prompt check-in and problem free stay were appreciated.
October 8, 2013
Rated 4.0 out of 5.0 by RoadRobert Excellent Value
This is a very good hotel with an excellent staff. They are very accommodating. As for the value, it is hard to beat. I will stay there again.
September 30, 2013
Rated 5.0 out of 5.0 by Squrlee Clean enviroment
The up keep on the property was great. From driving up to thr front of the building to check in, the lobby and the rooms.
The place was full and had a party going on in one of the conference rooms but it was very quite.
Staff was friendly.
September 12, 2013
Rated 4.0 out of 5.0 by Judii Pet friendly
My husband and I travel all over the country with our 2 small dogs. The are very use to traveling and usually are very quite. This property is advertised as a pet friendly location. When we checked in there was a dog barking on the floor. My husband and I ran across the street to get a bite to eat. 45 minutes later we were called to come back as our dogs were barking. We were advised that dogs were not to be left alone in the room. We promptly returned the other dog continued to bark though the evening.
I don't call not being allowed to leave an animal pet friendly.
September 11, 2013
Rated 3.0 out of 5.0 by Carmelo37 Wonderful Staff
The property was nice. The only downfall is their accessible rooms does not have the proper equipment. The staff tried their best to make me as comfortable as possible but without proper equipment how could a disabled patron feel comfortable. The managers are very nice and great but if and when I stay there again I hope to see changes.
September 6, 2013
Rated 5.0 out of 5.0 by judy680 Very comfortable and the service was super
Very accomidating staff. Beyond friendly and ready to help.
Best hotel experience I've had in along time.
September 6, 2013
Rated 5.0 out of 5.0 by Patti5 Great Staff and Great Hotel
Very clean and comfortable! The staff was wonderful. The complimentary breakfast was so delicous! I would highly recommend this hotel.
August 20, 2013
Rated 5.0 out of 5.0 by Rick71 Nice location
This is one of the oldest units I've stayed in but it was clean and very comfortable. My only complaint is all the smokers sitting right outside the main door drinking beer.
August 18, 2013
Rated 5.0 out of 5.0 by cynsterwytche Nice property in good location
The hotel is located in a group of hotels just off the interstate. Very easy to access using the instructions on the website. Good food, shopping and fuel choices nearby. The only downside is that it is sandwiched between two low budget hotels and some of the occupants on those balconies made you nervous, particularly after dark. We are disabled and couldn't run if our lives depended on it. So we had to curtail after dark activity. The staff were exceptional with a special acknowledgement to Denise who was in charge of the breakfast buffet. Personable and efficient. She could and should train all breakfast staff. That girl knows how to run a kitchen!
I would definitely stay here again when I am in the Summerville area.
August 9, 2013
Rated 1.0 out of 5.0 Dirty room
Bad bad bad experience at this hotel front desk people were not nice at all
We took 2 rooms with friends and was really dirty and unpleasant
August 1, 2013
Rated 5.0 out of 5.0 by butterflyangel Great motel
Kara at the front desk was very nice, friendly and accommodating. I had booked a regular room. When she saw me walking with a cane, she asked if I would like an accessible room on the first floor. Yes I sure did. She changed me to the first floor room which was so much easier for me. I had my dog with me so it was so much easier to take him out. I was by myself (except for my dog) and I felt safe here.
The lady that cleaned the rooms was awesome. She always made sure I had what I needed. She was so friendly I felt like I had known her forever. I wish I had gotten her name.
I definitely will be staying here again and will recommend it to everyone.
July 31, 2013
Rated 5.0 out of 5.0 by Adville8548 Room was comfortable and quiet.
The room met me needs. I was able to work in the room to get ready for my classes/training.
July 5, 2013
Rated 4.0 out of 5.0 Excellent Service
Front Desk staff was very courteous and friendly. They made some excellent recommendations for dinner in Charleston. The room was clean and comfortable.
July 5, 2013
Rated 5.0 out of 5.0 by Cyncerely Great service
Great hotel,friendly staff and the very clean facility
July 4, 2013