Rated 4.3 out of 5 by 43
Rated 5.0 out of 5.0 by Sammy88 A hidden GEM
My first online review of any kind, but this hotel inspired me so much to write a big congratulations!
Everything was perfect. HUGE rooms, flat screen tv, quite climate control, perfect shower, free DVDs, friendly ppl and CHEAP.
Thank you for the wonderful stay!
February 13, 2014
Rated 3.0 out of 5.0 by LD1957 Nice room, but no room service or breakfast
The room was fine, and the staff was pleasant, but I didn't realize there was no room service or breakfast provided. I stayed for 6 nights, and I thought the room would be cleaned at least once. The price was right, but I'd rather have paid more and gotten more service.
February 9, 2014
Rated 1.0 out of 5.0 by Recent traveler Received no service
Although I liked the hotel's proximity to Cleveland Airport and the expressways, I didn't like their guest services. I received no cleaning services and the cupboards and dishwasher lacked basic amenities as advertised fore this particular type of hotel.
January 26, 2014
Rated 5.0 out of 5.0 by Bigbno9 Better than expected
Our first visit was unfortunately, for my mothers funeral. Front desk was very polite, and arranged to have rooms for our families on the same floor. Was surprised by the amenities, didn't expect a coffee maker, microwave and refrigerator in a room we reserved for two nights. Everything was clean and comfortable in the room. On our last night we found ourselves with a bottle of wine but no corkscrew, and the front desk promptly provided one. I was very impressed and will certainly stay again when we return to visit Cleveland.
January 16, 2014
Rated 1.0 out of 5.0 by CDB8 Won't be going back
I have stayed at this location at least one night (sometimes up to 3/4 nights) weekly for the last few of months. I enjoyed the staff and room comfort.
Unfortunately on my last visit I made the mistake of leaving something in my room. The item was not in-expensive. When speaking with the location I was told that the item was not in the room, they spoke with staff and just couldn't find it. I then cancelled my next reservation and indicated that I would not be back. Management's response was "I don't understand" and "We don't have a theft problem". He could not understand why I would not want to return. I was flabbergasted by the reaction I received. It is a shame. I loved the staff, I liked the room layout. But why would anyone go back to a place when that happened? My item did not just sprout legs and disappear . I have been a good/loyal customer who got along great with the staff. Too bad, my company has me working in that area a lot...they just lost a lot of guaranteed revenue.
January 14, 2014
Rated 5.0 out of 5.0 by Den001 Another good night at Candlewood in N. Olmsted.
We had stayed before and service, room and stay was very good as expected, even with a major snow fall outside. Queen bed was a little soft for our taste, but it was for just one night. We would stay again when passing through in the future. Thanks.
January 7, 2014
Rated 4.0 out of 5.0 by temple8 Very nice room at a great rate
Stayed here over the holidays to visit with family. The room was very clean, the rate was excellent and the staff was helpful. Location was perfect. Will definitely be back.
January 3, 2014
Rated 5.0 out of 5.0 by amy14 Clean and Comfortable
Candlewood Suites completely met our needs for our trip. We stayed in a studio with one queen bed and found the room clean and comfortable for our stay. The room was spacious with a full size fridge and microwave (also had a dishwasher & a couple of stove burners). It was conveniently located off of the highway in a quiet location but near shopping and restaurants.
January 1, 2014