Rated 3.9 out of 5 by 94
Rated 2.0 out of 5.0 by headwizard Remodeled older hotel with SMALL rooms and bad staff
Front desk was understaffed with incompetent and uncaring people. Almost 30 minutes in line to check in at 11:45 at night. The double room was the SMALLEST and MOST CRAMPED hotel room that I've stayed in in 10 years. The budget chain motels have larger and more comfortable rooms. Loud AC. Mediocre $12 breakfast buffet. The property is way overpriced for the product provided. Look elsewhere.
August 28, 2014
Rated 5.0 out of 5.0 by MBMTraveler The Cleveland Airport Crowne Plaza Hotel has raised the bar!
I love this hotel. This is my second time staying here for business reasons. The hospitality is warm, the rooms are big-beautiful-comfortable and the hotel itself is opulent and very up-to-date. The staff was amazing to me and I will look forward to staying at this property on my next visit to/thru Cleveland! I truly recommend this hotel to business travelers as it has everything you need to be effective during your stay.
Thank you again for making me feel like a preferred guest!
August 27, 2014
Rated 5.0 out of 5.0 by Mkolb Comfortable pillows & great service
My stay at The Crown was fabulous! The pillows were better than my favorite pillow from home!
August 27, 2014
Rated 5.0 out of 5.0 by ricky85 Great Hotel
I enjoyed my stay at the crowne plaza. The Front Desk Staff was great!
August 26, 2014
Rated 5.0 out of 5.0 by Long term traveler Welcoming refreshing stay
Clean, comfortable, with convenient dinning, good food, excellent service. Very responsive staff.
August 25, 2014
Rated 5.0 out of 5.0 by ChargerFan2374 Have kid, will travel
After a long day of traveling with our toddler, we were welcomed to the Crowne Plaza with a great attitude from the hotel staff who went out of their way to make sure the crib was set up properly in the room as requested. The hotel rooms looked recently remodeled and were very clean and inviting. The bar/lounge was kid friendly and service staff was on top of their game. I would definitely recommend this hotel to others traveling to the Cleveland area.
August 21, 2014
Rated 5.0 out of 5.0 by Abie3 Very comfortable hotel for business traveler
Very pleased with my experience at this hotel. Very friendly and helpful front desk staff who gave me several recommendations for places t dine and even offered to go out and get me coffee before I left (which was about 0430 in th emorning). Very convenient to Cleveland Airport with very comfortable rooms and an excellent fitness center and pool. Would gladly stay there again. the only shortfall from my perspective- the lack of a coin operated guest laundry left me with no way to rinse out and dry my workout clothes after my workout so that I was forced to pack damp PT gear. No where is perfect and this was a small and fairly common inconvenience -overall would highly recommend this hotel.
August 20, 2014
Rated 4.0 out of 5.0 by Banayot very friendly staff
nice Hotel, clean and really nice staff, I will revisit again!
August 20, 2014