Rated 4.4 out of 5 by 153
Rated 5.0 out of 5.0 by Pappys Good Experience in Brook Park
This one of the better HIE I have stayed at. Good place with good, friendly staff. Always like staying here.
October 3, 2014
Rated 5.0 out of 5.0 by Loom great staff and service
Friendly and informative staff.Asked about a local place to eat, were sent to a location not far from the hotel, reasonably priced and had great food!
October 2, 2014
Rated 5.0 out of 5.0 by garboon nice stay
I have had a long stay here at this hotel. From day one the service and extra,s have been very good. The only thing that I would question is the varying room rate and the automatic upgrade to another room. Having said this, my stay was very nice.
September 30, 2014
Rated 5.0 out of 5.0 by Revrep Staff
I was taken well care of. I had problems not rtelated to this hotel but my own reservation. I took care of every thing every well
September 27, 2014
Rated 5.0 out of 5.0 by Johhny Jump Up Senior Manager
When I travel to the Cleveland area I always stay at this property. The staff is friendly, courteous, and responsive to my needs. Street side rooms can be noisy depending upon the time of day and temperature can be difficult to "dial in." depending upon the time of the year. I have used this property for the past 18 months and have never been disappointed.
September 25, 2014
Rated 5.0 out of 5.0 by Florida Linda Airport near by
Thank you for the early - 5:30 am- breakfast and shuttle service.
September 23, 2014
Rated 1.0 out of 5.0 by Blad98876 Disgusting breakfast
Dont be fooled by the "Breakfast included" - polystyrene plates, plastic cutlery, luke warm coffee and greasy beefburgers made for a revolting experience.
September 22, 2014
Rated 4.0 out of 5.0 by ck6517 Business Trip
I stayed here for a business trip. Very convenient to the airport and rental car return. Stayed in a third floor room. It appeared to be recently renovated and was very clean. The internet worked well for me. I have to use a VPN for work and did not experience any bad performance. Breakfast was good. At check-in there was complimentary pizza. Check out was easy.
September 19, 2014
Rated 5.0 out of 5.0 by Elizabeth P Sandy Rocks!!
Unfortunately, I have to travel to Cleveland due to medical issues. Fortunate for me I began staying at Holiday Inn on Snow Rd. Aproximately for the last 6 months I have been assisted by Sandy. She is a God send, she has turned an otherwise uncomfortable situation to one where I feel comfortable and at home. She goes above and beyond in accomadating and insuring her customers feel valued and significant. She does not only do this with me, I see her tranactions with other customers and they come away with a smile and satisfaction. Thanks so much to Sandy, she can teach a class in excellent customer service!!
September 17, 2014
Rated 5.0 out of 5.0 by Sleepzzz85 Enjoy your stay
Enjoyed the room and it was comfortable. However, the hot food could be improved.
September 16, 2014
Rated 5.0 out of 5.0 by Chuck333 Good convenient location and very nice accommodations
Stayed only one night for business. Hotel location very convenient to the airport. Room very well maintained, clean and comfortable. Staff very pleasant. Meet my requirements of a very clean, safe, conveniently located place to stay for business travel to CLE area
September 13, 2014
Rated 5.0 out of 5.0 by martymar63 great stay
Comfortable, friendly staff, and a wonderful breakfast. Would definitely stay again.
September 13, 2014
Rated 5.0 out of 5.0 by Gumper614 Great experience from arrival to departure
The staff continues to impress me. I think I have not mentioned how wonderful the person in the breakfast area is. See seems to work very hard to keep the area picked up and always has the food assortment full. Your cleaning staff is very friendly also and your front desk staff goes over and beyond, morning and evening shifts.
September 10, 2014
Rated 5.0 out of 5.0 by Petrofam Clean room and great amenities
Our family really enjoyed our stay. The room was clean, pool was clean. The staff were very friendly and helpful. Free parking and free breakfast was also a great bonus. Noticed an airport shuttle but had our car so did not use it. Just a short drive to downtown Cleveland and very easy to get to and from. Would stay here again!
September 10, 2014
Rated 5.0 out of 5.0 by StLouisAl My trip and stay at the an airport hotel-
Very happy with experience, the staff was great and location was perfect
September 9, 2014
Rated 5.0 out of 5.0 by Hydro Don Just a nice business atmosphere.
y first choice when traveling is Holiday Inn because I am assured a well managed hotel without any hassles.
September 7, 2014
Rated 5.0 out of 5.0 by Happy Canuk One of the best Holiday Inn's we've stayed in
My wife and I were finishing a weeks vacation in the Memphis area, on the last legs of the trip. Not knowing how far we would travel that day I had not made reservations. We pulled into a Holiday Inn in Cleveland only to find it was booked full. The attendant called this Holiday In Express. The experience was great. They provided directions to two great dinning spots and the attendant could not be more accommodating All and all this was one of if not the best one night stays we have had!.
September 3, 2014
Rated 5.0 out of 5.0 by Barb25 Wonderful hotel
We stayed at the Holiday Inn Express - Brook Park for two nights and then again for one night at the end of our vacation, 8 days later. The lady at the front desk remembered us and welcomed us back! Our rooms were clean and comfortable. The pillows, marked soft or firm, were nice and gave each of us the type of comfort we like. The breakfast was great, especially the pancake maker. The pool is cool. All around a wonderful stay and we would choose this hotel the next time we are going through Cleveland.
September 2, 2014
Rated 5.0 out of 5.0 by The old Hoosier A good property
A perfectly adequate venue -- nothing fancy but well-maintained. Upgrading is taking place.
August 29, 2014
Rated 4.0 out of 5.0 by BLB001 Room was good bed was poor
Both my wife and myself woke up with a sore back from the bed. Breakfast quality was OK, but they ran out of bacon and sausage. Re modelling was in progress.
August 27, 2014
Rated 5.0 out of 5.0 by Foma25 Great Value and Stay
The hotel and staff are over the top. IHG should use these folks as the thumb for the rest of their properties.
August 27, 2014
Rated 2.0 out of 5.0 by BriBri22 Smoke free room, wreaked of smoke!
The staff was friendly, on task and made the guests feel welcome.. The last room of the night was mine. Smelled of smoke, when I called to complain so I would not be charged the front desk made me aware that it was the last night. Breakfast had a wide variety, the coffee was hot, and good flavor., the eggs filled with cheese were bland.
August 26, 2014
Rated 5.0 out of 5.0 by MEscalera Comfy Room and Great Service
I got to the hotel late at night. The front desk service was quick and all my paperwork was done when got there. Room was great and bed was comfy. I was surprised about the cleanness in the hotel. It was a great experience after a rough day. I travel a lot and used to choose IHG hotels.
August 26, 2014
Rated 5.0 out of 5.0 by Jim137 clean room
nice to have a clean holiday inn around the Cleveland area ! I was at the independence holiday inn and had to leave there due to dirty room. .
August 23, 2014
Rated 5.0 out of 5.0 by SunshineinIllinois Business Trip
Hotel was a pleasant surprise and I will return on my next trip.
August 20, 2014
Rated 5.0 out of 5.0 by Paco of Lyndhurst Helpful and Accommodating Staff
Having been suddenly left without a room at a neighboring hotel due to a plumbing problem, I needed to scramble to find a room in the area as we were getting up very early to participate in a charity 150 mile bike ride benefiting MS. I started calling area hotels and found that with a convention in town most were sold out until I got to the Brook Park Holiday Inn Express. I was greeted on the phone by a very warm and friendly lady who understood my situation and reserved one of the two rooms that they had left. There was a computer booking problem but she assured me that I have the room and she would call me back with the confirmation number asap.
The stay was great, the staff and accommodations were wonderful. The owner was a very pleasant young man who made sure my stay was outstanding! Thank you HIE Brook Park staff, you diverted a near disaster and thanks to a restful night we rode in the bike ride and raised over $5,000 to date for MS.
August 19, 2014
Rated 5.0 out of 5.0 by star18821 Great all around hotel.
Stayed for 2 nights during a business trip and it was a great hotel stay. The hotel staff was pleasant, kind, and courteous, the accommodation were about as good as it gets, and the breakfast was always well stocked and clean.
August 18, 2014
Rated 2.0 out of 5.0 by akaismom very run down hotel
not very happy with over all hotel. extremely dated and dirty bathroom had nasties all around. chose to not even bother with a shower before I left. HIE is always first choice on accomodations and very very disappointed. will not return to this particular one
August 16, 2014
Rated 5.0 out of 5.0 by Apisto1 Gem in the night
Excellant mattress and pillows, clean comfortable building. rooms well appointed and great breakfest.
Staff was able to make my reservation as I was driving 3 hours away. Great place to stay.
August 14, 2014
Rated 5.0 out of 5.0 Cleveland Airport - Brook Park
Staff were really polite, desk and shuttle driver.
the Suttle driver was A1 - he even got breakfast ready for us, ahead of the earlier than breakfast schedule.
Definitely will be back...hope that management can maintain the property quality standards, and keeps its staff rewarded too.
August 13, 2014