Rated 4.1 out of 5 by 62
Rated 2.0 out of 5.0 by Va_Visitor1 Candlewood Suites, Syracuse
Room clean; adequate facilities. Sofa bed - good to sit on; terrible condition to sleep on; springs coming through, big sag in center. Extremely noisy conditions - near a banging exit door and had incredibly noisy neighbors - staff did nothing to restrain
August 16, 2014
Rated 5.0 out of 5.0 by spugrrl Great stay
I used my rewards points to stay. I was able to get an excellent suite! It was a great value and the staff was very helpful and friendly. A little noisy, but nothing I couldn't sleep through.
August 13, 2014
Rated 5.0 out of 5.0 by aellis79 Great stay!
We planned to stop here on our way back home from our Canadian road trip, and I don't think either of us had any lofty expectations of this place having never stayed at a Candlewood Suites. I was impressed by the size of the room and its amenities, and I could see how this would be a good place to stay for a few nights on a business trip.
The best part of our stay, however, came just after check-in when we asked the front-desk associate for a dinner recommendation. We were expecting to hear about some sort of chain restaurant, but instead she pointed us toward a very popular local seafood place. Our meal there turned out to be the best of our entire road trip; the food was heavenly, and the restaurant staff was incredible. We really appreciated the tip from the front-desk associate!
July 30, 2014
Rated 5.0 out of 5.0 by Buck8200 Parking
The parking was somewhat inadequate for the number of guests and the large vehicles. The entrance was not convenient for handicapped access. The handicapped passenger could not be dropped off at the curb as it was hemmed in by parking.
July 29, 2014
Rated 3.0 out of 5.0 by snowroadie245 OK place to stay
This appears to be an older hotel. The parking lot, lobby, and other common areas appear to be updated but the room I was assigned is in need of refreshing. I would recommend a new AC unit and carpet. While the room and bathroom were clean, the carpet is so stained that it would be impossible for the regular housekeeping staff to make it look clean. The room furniture should be considered for replacement.
If you need a non-smoking room make sure you are not assigned a room on a floor where there are both smoking and non-smoking rooms. I could smell smoke in the hallway and in my room. Fortunately, the room had a window I could open to let in fresh air.
Considering that I stayed on a Saturday night when there were few available hotel rooms in the area, I was happy to have found this room on-line. However, when I plan a return trip to the area this hotel will not be my first choice when I am on-line looking at available hotels.
July 19, 2014
Rated 4.0 out of 5.0 by jwal67 Excellent Staff and conveience
We stay here whenever in Syracuse. The hotel is comfortable and convenient. It offers very good value.
July 17, 2014
Rated 3.0 out of 5.0 by Rjm123Rjm Mixed Feelings
The facility was showing its age, however, the more important issue to us was the smoking set-up. We had requested a non-smoking room and was issued a smoking room. The staff did relocate us, however, there were two issues. First, we ended up in a handicapped accessible room; but the more impactful issue was the fact that even though our room was non-smoking half of the floor was smoking and as a result the odor permeated most of the floor.
July 16, 2014
Rated 2.0 out of 5.0 by Cuseman convenient and familiar, but declining standards unfortunately on evidence
I've been staying at this property since it opened, perhaps as long as 20 years now, and the standards unfortunately continue to erode with each visit. This trip I took unexpectedly and stayed for five nights and the indifference of the staff is palpable to the point of being offensive. If the rooms were at least clean and the furniture updated in a timely manner when it becomes clearly worn and no longer consistent with even basic IHG standards, that would be tolerable, but not in the absence thereof. It seems that an increasingly seedy element of transient occupancy is now staying at the property on an extended basis and this also seems inconsistent with more typical patronage...perhaps we're the only ones that have stuck with the property and chain long term (maybe not so much going forward, though).
July 10, 2014