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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    89%
    Recommend This Property

    Overall Experience

    4.3

    based on 147 reviews
    89%
    Recommend This Property

    Ratings Breakdown

    147reviews

    • 5 Stars
      95
    • 4 Stars
      24
    • 3 Stars
      13
    • 2 Stars
      8
    • 1 Stars
      7

    everything was great

    By

    February 26, 2015

    We have stayed at several motels and hotels when we come to this area. ever since our first stay here we were like at home. The price is even better even though we go on off season rates. We now just call or go on line and make our reservations here for the date we travel.

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    Customer service

    By

    February 26, 2015

    I have always liked this hotel and its staff and stay there without exception every time I am in the area. I have always commented on the reception staff and how great and friendly they were and how they understood customer service as they realized that I (and a lot of others) pay their salary. I think that, for some, this attitude may be changing. I understand that when you are busy with customers requests coming from all directions it can be overwhelming. In the business world, this is never an excuse to be less than 100% to all. I will continue to use this location but I hope that all the staff will be advised that customer service works when you actually perform it.

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    Great service

    By

    February 24, 2015

    platinumelite

    It's always a pleasure to stay at Candlewood. I love the two room suites. They allow us to put our four year old to bed at a decent hour. The rooms are always clean and comfortable. We've never had any complaints. And cookies in the evening? Awesome! This is our favorite place to stay in Syracuse.

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    Great stay on short notice

    By

    February 24, 2015

    club

    The folks at the Syracuse-Airport Candlewood Suites were very accommodating and helped me out on very short notice. Thanks again for everything!

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