Rated 4.2 out of 5 by 176
Rated 1.0 out of 5.0 by Volodath Little things...
So if I had written this review the night of my stay, I would not have been happy. So many little things were off in this hotel. Peeling wall paper. Odd marks on the wall. Computers in the foyer having difficulty. Only one exit from the parking lot (that also doubled as the entry). Little things. And then big things like the thermostat being inside the heater... which had a hard time keeping the room a constant (and enjoyable) temp.
Then we got to breakfast. This place has a great breakfast. Really turned things around.
Then the extra 10k points that we paid for as part of the room package didn't post. Not pleased about that. Or about the actual accommodations. 4 stars on the breakfast... probably 1.5 everywhere else. It would have been much more bearable had the points posted properly. Internet was fast enough, and the front desk was nice. Upkeep pictures included in the review.
June 26, 2014
Rated 5.0 out of 5.0 by jac636 Very nice experience
My husband and I checked in during a very busy time. There were 10+ people in line to check in, but we only waited 15 minutes or less to check in to our room. We found our room to be very clean and the space exceeded our expectations.
Our only complaint for our three night stay was that the pool was ideal for children, with a shallow play area and depth only reaching 4'0", but no room for the adults to swim. The hotel did have a nice sized hot tub, which we used without complaint.
June 26, 2014
Rated 5.0 out of 5.0 by MISS CHA ENJOYED IT!
Our stay was very nice, Lacy was so helpful and the hotel was warm and inviting. We plan to stay at this hotel the next time we're in Milwaukee. Thanks for such a great experience.
June 26, 2014
Rated 5.0 out of 5.0 by rog77 Everything was very good
We were busy with Jehovah's Witnesses convention, The motel was used only for sleeping, witch was very adequate for what we needed.
June 25, 2014
Rated 4.0 out of 5.0 by bwolff Updated and clean
The stay was mostly very good. The front desk staff was very friendly and helpful however breakfast staff was not as accommodating. The rooms were very quiet with comfortable beds. The overall cleanliness of the hotel was excellent. The pool area was great, especially for little kids, just make sure you have your bracelets with you as they do check and enforce that rule. The only negative was that breakfast "closed" early so we were left only getting the left over muffins and juice as opposed to the full complement of food. Plus both pancake machines were not working both days we stayed further limiting breakfast choices. Overall the stay was very good.
June 25, 2014
Rated 5.0 out of 5.0 by EdK88 HIE Milw Airport
The property is in good condition and well run. Eddie does a great job greeting guests by name and welcoming on arrival. The rooms are clean and spacious. The breakfast area is well stocked with many great options.
June 22, 2014
Rated 5.0 out of 5.0 by Bestmomever Great Hotel
The staff was great !!!!!! I would love to thank Erika at the front desk for all her help during our stay.
June 20, 2014
Rated 4.0 out of 5.0 by lmg1988 Nice, Clean Hotel for Fair Price
This hotel was updated and clean. The front desk staff was friendly upon check in and check out. The breakfast was nice, and the pool and fitness center are nice. My only problem was that our room never got cleaned, and we ended up making our own bed and taking our towels to the front desk to get new ones.
June 19, 2014
Rated 5.0 out of 5.0 by t-rich Relaxing family time
Great service. Comfortable, large rooms. Convenient location. The "Kid's Suite" was a great extra.
June 15, 2014
Rated 4.0 out of 5.0 by Palmerfly Milwaukee Airport Holiday Inn Express
Thanks for a pleasant stay! Room and breakfast were as expected. Consistency and predictability are important.
June 13, 2014
Rated 5.0 out of 5.0 by Wayne71 Good value
The only thing that I would change is the temperature of the room. Turned the A/C off when I arrived and it was srill too cool.
Hospitality room was great.
Breakfast was very good.
June 9, 2014
Rated 5.0 out of 5.0 by big red dog major league baseball
Comfortable bed. Reasonable price for guest laundry. Refrigerator and microwave in the room.
June 4, 2014
Rated 3.0 out of 5.0 by bsmith36 Pretty reasonable, except for the fire alarm at 130am
I was in town for 4 nights for a wedding. The hotel was pretty reasonable overall, probably slightly better than an average HIX.
However, there was an unexplained fire alarm at 1:30am Saturday morning which pretty much ruined the evening and most of the day (which was the wedding). No explanation was offered by the front desk staff, nor was any sort of "all clear" advised. There were a lot of confused guests trying to figure out what to do.
Also, Sunday morning's breakfast was extremely busy and therefore basically out of everything. The lady was doing everything she could to keep things stocked but was not succeeding.
I'd probably stay here again if I was in the area, but the fire alarm with no commentary from the front desk was extremely annoying.
June 4, 2014
Rated 5.0 out of 5.0 by big red dog location
Easy to get too from I 94. Close to downtown but not too close.
June 3, 2014
Rated 2.0 out of 5.0 by Mother of Two Family Vacation
While we enjoyed our time in Milwaukee, our hotel stay was very disappointing. Although we were just staying 2 evenings, we expected our room to be cleaned, new towels and linens changed. We hung the “Please change towels/linens” sign on our door and upon returning to our room that evening, it was evident our room hadn't been cleaned (plus the sign somehow disappeared!#. My husband went to talk to the front desk and was told the new “rule” is that in order to have our room cleaned, we have to stay at least 3 nights. He stated we hung our sign requesting our room be cleaned and the front desk told him they don't really pay to attention to that, we should have called earlier in the day. At least they provided clean towels and toilet paper #we ran out of that, too!#. Huge inconvenience, and having 2 young children, we tend to have a little more “trash” #diapers, snacks, etc.# and go through towels quicker. Apparently they only clean the pool area every so often, too. We visited the pool Sat. evening and when we left Monday morning, there were still empty pizza boxes #from Sat night), garbage all around the deck. Fresh pool towels were never provided and both basketball hoops were broken and sitting off to the side of the pool. Overall disappointing, with no recognition for being a Rewards Club Member. We typically try to stay at HIE when we travel, as we have always received good service and found the facilities to be accommodating and clean. I may look elsewhere for our next vacation.
June 3, 2014
Rated 2.0 out of 5.0 by Johnny O Fire alarm
Fire alarm went off at 1:30am or so and we never officially found out from Holiday Inn staff if it was real or not. People wandering around motel lots never even got out of bed. Glad it wasn't real.
June 3, 2014
Rated 2.0 out of 5.0 by Niki18209 My stay
The hotel was beautiful. But the pool area was misrepresented on the web page. It no longer has a water slide that should really be changed. And my 8 yr old son was not allowed in the hot tub by us even though the rules posted on the wall clearly stated it was ok with a parent. The security guard in charge of the pool area was very rude. The pool room itself was huge but swimming space is very limited. We will probably be choosing a different hotel next time.
May 22, 2014
Rated 1.0 out of 5.0 by Bob 8520 Poor service
Room and property were clean and comfortable. Staff especially security were not helpful or friendly. Breakfast was easily the worst I have had at a Holiday Inn Express. Both pancake machines were off and the other items were cold with an overall poor selection.
May 13, 2014
Rated 4.0 out of 5.0 by Dicmicaz Consistantly Good
I always know what to expect here. Great service, comfortable clean room. Missed breakfast this time because I had to leave at 4:00 AM, but it has always been good in the past.
May 12, 2014
Rated 5.0 out of 5.0 by EdK88 HIE MIlw Airport
The staff here is excellent. They always have a smile and make everyone feel welcome during their stay. The hotel was extremely busy but was maintained excellently. The breakfast area was well stocked with many selections which was difficult with the number of guests. The room was spacious and clean.
May 5, 2014
Rated 5.0 out of 5.0 by JBH1314 Clean, comfortable and convenient!
The staff was wonderful and very accommodating. The shuttle service was efficient and our vehicle was safe. Our room was clean and very comfortable. The location was great as well. Our shuttle left for the airport before any continental breakfast was available. Providing a sack breakfast would have been a nice extra.
May 2, 2014
Rated 4.0 out of 5.0 by Laurgurl326 Great Hotel
The hotel staff was great. They allowed us to check in a few hours early as we had a wedding to attend in the area and needed to shower after long flights. They were friendly and helpful.
The room was great - almost like a small suite as there were two televisions, and a couch in a separate living area.
My only complaint is we could not figure out how to turn the AC down on the control unit in the main room, and had a very cold night. There were not thick blankets or anything, so we had to bundle up with clothing.
April 30, 2014
Rated 5.0 out of 5.0 by jollyjova New Home
Stayed here three times the last 6 months. Place is definately going in the right direction recently. I like the room assignments and the Happy Hour special which serves free drinks.
April 29, 2014
Rated 4.0 out of 5.0 by MrIcemaker1 Another good stay.....
Another stay before a flight - everything was great (as always.)
Recommended place to stay....
April 27, 2014
Rated 5.0 out of 5.0 by newfoundlove First time, won't be the last
Have stayed at similar properties in the area before. This one has great amenities and staff. We will be back.
April 14, 2014
Rated 3.0 out of 5.0 by cwebxxx beds made for 3-1/2 ft people
quilt/blanket on bed pulled only to chest high. Great if you're only 3-1/2 ft tall. If you're 5-8 like me or taller, really makes things uncomfortable.
April 12, 2014
Rated 2.0 out of 5.0 by TP300 Staff and shuttle service stunk
I would not recommend this hotel to anyone. The bathroom floor had hair on the floor and the staff were not all that helpful. seemed as if they could care less if you were there or not. when we returned on our trip, I had made a reservation for that night when we returned. At the airport we waited for the shuttle for 1 1/2 hours. We called 2 times and still waited almost 35 minutes. We were not very happy and when we arrived off the shuttle, I walked in and cancelled our room for the night. We went to the Holiday Inn on Layton Avenue. I'd never stayed at the Holiday Inn on Zellman and I will never stay there again.
April 9, 2014
Rated 5.0 out of 5.0 by travelingdoty Unexpected
Property and service was something you would come to expect at a 4 or 5 diamond property, that would cost twice as much. Staff are excellent and friendly.
April 7, 2014
Rated 5.0 out of 5.0 by JToff A Pleasant Surprise
I was unsure about staying at this place because of its proximity to the airport and the low low rate. Boy, was I pleasantly surprised! My two kids (girls 8 & 12) and I stayed there with my friend and her two kids. (boy 8 & girl 12). The staff was very friendly and accommodating, even fulfilling our request for adjoining rooms. The pool is not deep, but it is large and includes basketball hoops at the deep end. The kids had a great time playing bball. The pool is zero-depth which would really be perfect for families with toddlers! The hot tub is spacious and clean. Only disappointment in the pool area was the arcade which was dirty and was filled with broken games that ate our quarters. The complimentary breakfast had something for everyone -- eggs, pancakes, warm cinnamon muffins, juices, fruit, cereal, bacon, etc. it was the perfect start to our day of sightseeing in wonderful Milwaukee. I would not hesitate to stay at this hotel again.
April 5, 2014
Rated 5.0 out of 5.0 by Kstew Nice accommodations and friendly staff
Would stay here again. Friendly staff and nice recreation area
April 5, 2014