Rated 4.1 out of 5 by 166
Rated 5.0 out of 5.0 by Wayne71 Good value
The only thing that I would change is the temperature of the room. Turned the A/C off when I arrived and it was srill too cool.
Hospitality room was great.
Breakfast was very good.
June 9, 2014
Rated 5.0 out of 5.0 by big red dog major league baseball
Comfortable bed. Reasonable price for guest laundry. Refrigerator and microwave in the room.
June 4, 2014
Rated 3.0 out of 5.0 by bsmith36 Pretty reasonable, except for the fire alarm at 130am
I was in town for 4 nights for a wedding. The hotel was pretty reasonable overall, probably slightly better than an average HIX.
However, there was an unexplained fire alarm at 1:30am Saturday morning which pretty much ruined the evening and most of the day (which was the wedding). No explanation was offered by the front desk staff, nor was any sort of "all clear" advised. There were a lot of confused guests trying to figure out what to do.
Also, Sunday morning's breakfast was extremely busy and therefore basically out of everything. The lady was doing everything she could to keep things stocked but was not succeeding.
I'd probably stay here again if I was in the area, but the fire alarm with no commentary from the front desk was extremely annoying.
June 4, 2014
Rated 5.0 out of 5.0 by big red dog location
Easy to get too from I 94. Close to downtown but not too close.
June 3, 2014
Rated 2.0 out of 5.0 by Mother of Two Family Vacation
While we enjoyed our time in Milwaukee, our hotel stay was very disappointing. Although we were just staying 2 evenings, we expected our room to be cleaned, new towels and linens changed. We hung the “Please change towels/linens” sign on our door and upon returning to our room that evening, it was evident our room hadn't been cleaned (plus the sign somehow disappeared!#. My husband went to talk to the front desk and was told the new “rule” is that in order to have our room cleaned, we have to stay at least 3 nights. He stated we hung our sign requesting our room be cleaned and the front desk told him they don't really pay to attention to that, we should have called earlier in the day. At least they provided clean towels and toilet paper #we ran out of that, too!#. Huge inconvenience, and having 2 young children, we tend to have a little more “trash” #diapers, snacks, etc.# and go through towels quicker. Apparently they only clean the pool area every so often, too. We visited the pool Sat. evening and when we left Monday morning, there were still empty pizza boxes #from Sat night), garbage all around the deck. Fresh pool towels were never provided and both basketball hoops were broken and sitting off to the side of the pool. Overall disappointing, with no recognition for being a Rewards Club Member. We typically try to stay at HIE when we travel, as we have always received good service and found the facilities to be accommodating and clean. I may look elsewhere for our next vacation.
June 3, 2014
Rated 2.0 out of 5.0 by Johnny O Fire alarm
Fire alarm went off at 1:30am or so and we never officially found out from Holiday Inn staff if it was real or not. People wandering around motel lots never even got out of bed. Glad it wasn't real.
June 3, 2014
Rated 2.0 out of 5.0 by Niki18209 My stay
The hotel was beautiful. But the pool area was misrepresented on the web page. It no longer has a water slide that should really be changed. And my 8 yr old son was not allowed in the hot tub by us even though the rules posted on the wall clearly stated it was ok with a parent. The security guard in charge of the pool area was very rude. The pool room itself was huge but swimming space is very limited. We will probably be choosing a different hotel next time.
May 22, 2014
Rated 1.0 out of 5.0 by Bob 8520 Poor service
Room and property were clean and comfortable. Staff especially security were not helpful or friendly. Breakfast was easily the worst I have had at a Holiday Inn Express. Both pancake machines were off and the other items were cold with an overall poor selection.
May 13, 2014
Rated 4.0 out of 5.0 by Dicmicaz Consistantly Good
I always know what to expect here. Great service, comfortable clean room. Missed breakfast this time because I had to leave at 4:00 AM, but it has always been good in the past.
May 12, 2014
Rated 5.0 out of 5.0 by EdK88 HIE MIlw Airport
The staff here is excellent. They always have a smile and make everyone feel welcome during their stay. The hotel was extremely busy but was maintained excellently. The breakfast area was well stocked with many selections which was difficult with the number of guests. The room was spacious and clean.
May 5, 2014
Rated 5.0 out of 5.0 by JBH1314 Clean, comfortable and convenient!
The staff was wonderful and very accommodating. The shuttle service was efficient and our vehicle was safe. Our room was clean and very comfortable. The location was great as well. Our shuttle left for the airport before any continental breakfast was available. Providing a sack breakfast would have been a nice extra.
May 2, 2014
Rated 4.0 out of 5.0 by Laurgurl326 Great Hotel
The hotel staff was great. They allowed us to check in a few hours early as we had a wedding to attend in the area and needed to shower after long flights. They were friendly and helpful.
The room was great - almost like a small suite as there were two televisions, and a couch in a separate living area.
My only complaint is we could not figure out how to turn the AC down on the control unit in the main room, and had a very cold night. There were not thick blankets or anything, so we had to bundle up with clothing.
April 30, 2014
Rated 5.0 out of 5.0 by jollyjova New Home
Stayed here three times the last 6 months. Place is definately going in the right direction recently. I like the room assignments and the Happy Hour special which serves free drinks.
April 29, 2014
Rated 4.0 out of 5.0 by MrIcemaker1 Another good stay.....
Another stay before a flight - everything was great (as always.)
Recommended place to stay....
April 27, 2014
Rated 5.0 out of 5.0 by newfoundlove First time, won't be the last
Have stayed at similar properties in the area before. This one has great amenities and staff. We will be back.
April 14, 2014
Rated 3.0 out of 5.0 by cwebxxx beds made for 3-1/2 ft people
quilt/blanket on bed pulled only to chest high. Great if you're only 3-1/2 ft tall. If you're 5-8 like me or taller, really makes things uncomfortable.
April 12, 2014
Rated 2.0 out of 5.0 by TP300 Staff and shuttle service stunk
I would not recommend this hotel to anyone. The bathroom floor had hair on the floor and the staff were not all that helpful. seemed as if they could care less if you were there or not. when we returned on our trip, I had made a reservation for that night when we returned. At the airport we waited for the shuttle for 1 1/2 hours. We called 2 times and still waited almost 35 minutes. We were not very happy and when we arrived off the shuttle, I walked in and cancelled our room for the night. We went to the Holiday Inn on Layton Avenue. I'd never stayed at the Holiday Inn on Zellman and I will never stay there again.
April 9, 2014
Rated 5.0 out of 5.0 by travelingdoty Unexpected
Property and service was something you would come to expect at a 4 or 5 diamond property, that would cost twice as much. Staff are excellent and friendly.
April 7, 2014
Rated 5.0 out of 5.0 by JToff A Pleasant Surprise
I was unsure about staying at this place because of its proximity to the airport and the low low rate. Boy, was I pleasantly surprised! My two kids (girls 8 & 12) and I stayed there with my friend and her two kids. (boy 8 & girl 12). The staff was very friendly and accommodating, even fulfilling our request for adjoining rooms. The pool is not deep, but it is large and includes basketball hoops at the deep end. The kids had a great time playing bball. The pool is zero-depth which would really be perfect for families with toddlers! The hot tub is spacious and clean. Only disappointment in the pool area was the arcade which was dirty and was filled with broken games that ate our quarters. The complimentary breakfast had something for everyone -- eggs, pancakes, warm cinnamon muffins, juices, fruit, cereal, bacon, etc. it was the perfect start to our day of sightseeing in wonderful Milwaukee. I would not hesitate to stay at this hotel again.
April 5, 2014
Rated 5.0 out of 5.0 by Kstew Nice accommodations and friendly staff
Would stay here again. Friendly staff and nice recreation area
April 5, 2014
Rated 4.0 out of 5.0 by Branch Friendly service
Was a relaxing room. Nice pool. Good selection of channels. Breakfast was not so good unless you like a lot of carbohydrates. There's plenty of donuts, cereal, pancakes, Danish, toast, bagels, muffins, but the eggs are lousy, and the bacon-flavored strips of paper are all grease and no substance.
April 3, 2014
Rated 5.0 out of 5.0 by MrIcemaker1 Night before a flight
I stayed at this hotel after flying into Milwaukee the day prior and driving 7 hours. Then after spending the night at another IHG property, having a meeting, driving another 7 hours back and stopping prior to flying out the next morning. Nice clean hotel, friendly staff, got an upgraded room, and was very comfortable.....
I can't comment on the breakfast - I left at 4:30 am (before my bill was slipped under the door, and the front desk was un-manned. I got an emailed copy after I asked for it via email to the management.)
I will stay here again.....
March 29, 2014
Rated 5.0 out of 5.0 by travelinthrough Hidden gem in Milwaukee
We came in for a short stay passing through Milwaukee. This turned out to be a great stay. The rooms were large and had adequate amenities. The staff were all excellent and friendly, and invited us to return. This is not what we exactly expected, but more than worth the price.
March 26, 2014
Rated 4.0 out of 5.0 by joe31 too hectic
Not a bad property - could use a little updating and cleaning up, but not bad. My wife and I stayed on a weekend (Saturday) night and it was very busy, very noisy, and just kind of a mess. I guess we can't blame it all on the hotel and staff, people are just inconsiderate, self-centered, pigs. The staff did do a nice job of quieting down a loud group and when I made my complaint, they were already aware of the group, but if you ask me, the hotel needed more staff on for the business they had that night. There was a mess in the hallway that was not totally cleaned up prior to morning, and the mess was in the main hallway heading to the breakfast room.
March 20, 2014
Rated 3.0 out of 5.0 by JBIRD2211 Dissapointed
Our overall stay was nice, with the exception of, we rented the room specifically for my sons birthday. We wanted a hotel with a pool so our children could go swimming. The water was FREEZING. So cold they didn't even want to go in. I brought it to the staffs attention and they said the water heater had broke the day before and they had just gotten it fixed. It would hopefully warm up soon. I explained to the staff our purpose for renting a room at there facility and I got a "too bad, so sad" attitude. Later that evening I was speaking to a woman who was there celebrating her daughters birthday. She also had rented a room there for the purpose of swimming. She told me they compt her room and offered to shuttle her across the street to use their sister hotels pool. I wish I would have gotten the same customer service as her. I would've thought more highly of the establishment.
March 12, 2014
Rated 5.0 out of 5.0 by JohnnyU Great location and fair price
Property was what i expected. Clean, near the airport, and friendly staff. Breakfast was standard fair for this type hotel. They also have a manager;s happy hour which was a nice touch. Get to meet a few folks or take a drink to your room. Not something you see in a hotel without a concierge level
March 11, 2014
Rated 5.0 out of 5.0 by the retired one great hotel
We always use this hotel as a park and fly when we take vacations so we can leave our car and get shuttled to the airport. Great beds and good breakfast usually. This past weekend it was unusually hectic and kids were running up and down the halls hollering and throwing rolls all over the hall carpets...I have no idea where their parents were and felt bad that the staff had to pick up after them. The breakfast was too crowded too full of many children so I don't know what event was going on but that is unusual for the hotel. Also, the last two times in the morning when we go out with out suitcases out the back entrances and try to get back in with swiping our key, the key does not unlock the door, causing us to walk in frigid weather all the way around the building to the main entrance..they need to get it fixed. Usually a great place to stay. They even accommodated us once with letting us have an early breakfast before 6 a.m. because we had an early flight out. Would recommend it to everyone.
February 26, 2014
Rated 3.0 out of 5.0 by Davide6 Good value
Nice clean hotel - courteous and friendly staff. However, I stayed two nights. In the morning on the second day, I noticed that the cleaning crew had not replaced my towels, took the shampoo and soap out of the shower and did not leave any replacements. Frustrating to not have those items when you are already in the shower. Also, the hotel printer was not working so I did not get a bill under my door in the morning. The desk clerk was kind enough to e-mail a copy to me.
February 26, 2014
Rated 5.0 out of 5.0 by PAGoldwinger Great stay
The stay at the hotel was great. I really appreciate the week night reception. Also the hotel is really convieient to the Milwaukee airport.
February 24, 2014
Rated 5.0 out of 5.0 by Paul2132Happy Must stay for me
I have stayed here since the opening of this place. Won't stay anywhere else.
The staff is human. They make it very easy to do business with. I always feel welcomed.
February 24, 2014