Rated 4.5 out of 5 by 164
Rated 5.0 out of 5.0 by rhaber Amazing Staff
From the front desk staff accommodating our request for 3 rooms in the same area, to the dinning room staff making our stay the best I have had anywhere in the last year.
We used the hotel for business and had family in the area come to visit and even they were made to feel welcome from the moment they walked through the doors.
I have 6 more staff coming to the area in September and I will definitely make sure they use the New Berlin Holiday Inn Express and Suites
April 5, 2014
Rated 4.0 out of 5.0 by Musicmom2 Breakfast
Breakfast was good with the exception of the bacon being way over cooked, the pancakes and biscuits were extremely dry and there was not enough decaf coffee available.
April 4, 2014
Rated 5.0 out of 5.0 by Judie913 Great Service
All the service I received was excellent!! The hotel was clean in all aspects. The free breakfast served is wonderful-hot, delicious and lots of food. Every employee gave us top notch service and were friendly and extremely helpful with everything.
March 27, 2014
Rated 5.0 out of 5.0 by hurlbvp Clean rooms
This location is great if your looking for ease of access from the highway, close to shopping and a nice selection of places to eat. The room was clean and fresh smelling as was the breakfast area. I will be staying here again when I'm in the area!
March 27, 2014
Rated 5.0 out of 5.0 by audrey2237 Nice place to stay
Our family had a wonderful stay at your facility. The pool was clean and quiet, great place to relax. The beds were big and spacious, plenty of space for a family of five. It was a little dusty on the tv stand, nothing we were too worried about.
The only complaint we had was when we went to pull out the couch bed, there were no sheets for it, and none in the bag. We spent twenty minutes calling the front desk, and no one ever answered the phone. It was a good thing there were a few extra blankets on the needs to cover the mattress for our son to sleep on.
The Rodriguez Family
March 26, 2014
Rated 3.0 out of 5.0 by Rusty 2 Great Hospitality
I did have a concern, however, reception dealt wth it promptly with empathy.
March 23, 2014
Rated 5.0 out of 5.0 An excellent Inn
Because of the sitting room area, out of towners met and were able to visit and relax in our room/suite, and we didn't have to go down to the common areas.
March 21, 2014
Rated 4.0 out of 5.0 by GK558 Decent Hotel
Nice hotel for the price. Staff was very friendly and helpful. Hotel was clean and appeared kept up
Breakfast "buffet" was not a full buffet but was better than just a continental breakfast. It was what I expected - A couple of hot choices along with the usual cereals and breads.
March 17, 2014
Rated 5.0 out of 5.0 by al72 Excellent stay
One of the best holiday inn hotels.
Very clean, comfy beds, friendly service
March 16, 2014
Rated 4.0 out of 5.0 by medidi Relaxing
My visit to your hotel was for leisure. It was relaxing and comfortable. All expectations were met.
March 13, 2014
Rated 3.0 out of 5.0 by 7445 just for sleeping
bre<akfast is all plastic, variety doesn´t exist at all
March 9, 2014
Rated 5.0 out of 5.0 by fitius grat place to get away for a day
went here for the whirlpool and to just relax for a day.I was thoroughly satisfied the staff was great and all the little extras were fun.free beer and wine for an hour and a half talk about relaxing lol.
March 8, 2014
Rated 4.0 out of 5.0 by Jenbop Girls Night- Just Right
We had a bachelorette party planned for my sister and would be traveling all around the city during the day but wanted a nice, clean and inviting location to simmer down, have some, drinks, go hot tubbing, watch a movie and sleep for the night time. This hotel was just about perfect. Our room allowed us to sleep up to 6 people sharing queen size beds. The had complimentary breakfast in the morning that was much better than many other hotels Ive stayed in over the last few months. The only change I would suggest is making the swimming hours a little later on the weekend. The swim area closes at 11pm. Hot tubbling was one thing that I knew my sister would look forward to the most sadly we only got 20 mins to hang out. Which is better than nothing. Over all a great stay for our crew. I appreciate the hospitality.
March 6, 2014
Rated 5.0 out of 5.0 by Toolman14 Very comfortable room, polite
From check in to check out, every aspect of this property was most enjoyable. I will only stay at Holiday Inn Express
February 24, 2014
Rated 5.0 out of 5.0 by Airborne Al Super friendly staff and fast service in and out.
Used Holiday Inn Reward points on this stay. Staff were extremely nice and very accommodating. Would definitely use this property on return visit to area.
February 20, 2014
Rated 5.0 out of 5.0 by danielle329 Room
The mattress was very, very soft which made my back hurt in the mornings. Also, the last time we stayed we had a little area (like a suite) with a couch and coffee table and did not have this area of the room this time. We did not know why as we paid same price etc.
In general though, it was a great experience. Very clean, very friendly people, and very safe. Thank you!!!
February 20, 2014
Rated 4.0 out of 5.0 by Momma Korey Great Staff, Clean room
I actually stayed at this hotel to get my 4 kids out of the winter elements and enjoy a pool. We rented a 2 queen bed room. It was very clean and comfortable.
The only thing I can complain about was that the pool was very cold. I was highly disappointed in how chilly the pool was as I stayed there for that purpose. So I ended up in the hot tub the entire day while the kids bounced back and fourth after getting used to the water. Also the eggs at breakfast could of been cooked a little longer.
Overall though I was highly impressed with the room and staff.
February 17, 2014
Rated 3.0 out of 5.0 by DR MAXR GOOD PLACE GOOD PRICE COLD POOL
POOL TEMPERATURE ISSUES OTHERWISE A GOOD VALUE FOR THE MONEY
February 14, 2014
Rated 4.0 out of 5.0 by Justme2001 Good for business travel
good internet and work desk in room... Could use a revamp on breakfast menu...
February 5, 2014
Rated 5.0 out of 5.0 by cows51 Great Location
The hotel is clean, the staff is friendly and it is in a much needed location.
February 5, 2014
Rated 5.0 out of 5.0 by DebHwalmart Great and very Friendly staff
Everyone at the front desk were very good, but Carol and Danielle were VERY nice, and very friendly. Was there 4 wks in a row, going home on the weekends, Very friendly when I came back. Debbie in the breakfast room was also very good. Rooms were comfortable and very clean. Overall a GREAT experience.
January 28, 2014
Rated 5.0 out of 5.0 by Maredent Great experience
Room was clean and comfortable. Would recommend to anyone looking for a good value.
January 26, 2014
Rated 5.0 out of 5.0 by Value GREAT VALUE
The staff is very professional and will accommodate the traveler when coming in late. Good staff that goes the extra mile for the customer.
January 16, 2014
Rated 5.0 out of 5.0 by KElliott Nice place to stay
Convenient and comfortable. I would definitely recommend
January 14, 2014
Rated 1.0 out of 5.0 by Steve 27 Good hotel bad experience!
I recently stayed at the HIE: New Berlin. I typically enjoy my stay there. Usually very friendly staff, great rooms, great ammeities, great breakfast and all at a reasonable price. However, my most recent stay was a drastic turn downwards. For starters the associate at the front desk was not knowledgable on topics so simple as room rates, as well as having a poor attitude. His uniform appeared dirty and extremely sloppy, not well put together. Besides that the room took a drastic increase in price. By about 40% increase!! I couldn't believe that. I never paid anything near that price before. Upon entering the room I also noticed there was a leak in the tub faucet and it was about half way full of unused bath water. I doubt I'll stay at this location ever again. If for no other reason than the ridiculous price increase.
January 8, 2014
Rated 5.0 out of 5.0 by pretzel6 Great pool and breakfast
Our family stays at this hotel every time we visit our relatives in the area. We have never been disappointed. The kids love the pool and the breakfast is excellent!
January 8, 2014
Rated 5.0 out of 5.0 by maj + Dexter holiday travelers
Stayed here several times when visiting the Milwaukee area. Easy to make reservations by phone when we didn't have internet access. Very friendly staff. Clean comfortable room. Very good breakfast. Very good value for the price range. At least as good as other hotels in this price range and better than many.
January 7, 2014
Rated 5.0 out of 5.0 by GrammaNana Friendly Staff
My husband and I want to Thank the staff of New Berlin Holiday Inn for helping make our Christmas 2013 away from home very comfortable.
January 6, 2014
Rated 5.0 out of 5.0 by us22 Clean room
We found the room to be clean and the dtaff friendly
January 5, 2014
Rated 5.0 out of 5.0 by Dorothy 73 Great service
Carol and Dawn were exceptional in making my stay excellent. I had had surgery and could not lift the luggage. They helped by taking the luggage at the beginning and picking it up at the end of my stay. Felt very welcomed by all of the staff.
My stay lasted until January 2, 2014
January 5, 2014