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Rated 3.9 out of 5 by 39 reviewers.
Rated 4.0 out of 5.0 by Good but could have been better. it good value for money compared to other hotels. The chair cushion was ripped off and the TV remote was not working properly. Staff did not address the problem properly. The rest of the experience can be compared to any 4-star hotel. July 7, 2014
Rated 5.0 out of 5.0 by great hotel, great price I will always stay in a candlewood suites when its available. I love the ease of having the cupboard available 24 hours and the rooms are always great!! lots of room to move around and the people are always polite June 30, 2014
Rated 4.0 out of 5.0 by Good Value for Price The hotel is nice and the staff were very friendly and helpful. The bed was comfortable. My only complaint is that it is sometimes difficult to find staff when you need them. When they were available, they were very friendly and helpful - just not always available. Overall, I would highly recommend this hotel. June 25, 2014
Rated 5.0 out of 5.0 by Sleep like a baby The staff (manager) went out of his why to help us to solve our issue with a online reservation that went wrong. June 25, 2014
Rated 5.0 out of 5.0 by Clean, quiet, relaxing stay Motel was easy to find, easy access to St. Louis. Room was very nice with a great mattress made me realize my bed at home needs a new mattress. Motel was very quiet. Staff was courteous and very helpful. We will definitely stay here again when in the area. June 25, 2014
Rated 5.0 out of 5.0 by Great as always I always have a choice of hotels when I come to the O'Fallon area, but I always choose the Candlewood Suites because of the friendly and familiar faces when I arrive. Great place to rest and enjoy! June 24, 2014
Rated 1.0 out of 5.0 by Step it up I have reviewed this property previously, on multiple sites, and also have spoken to the manager directly. Nothing changed in the 3 months that I spent at this hotel. I always felt safe, and my bed was very comfortable, but for Pete's sake fix the furniture! This has been a common complaint among guests, and not just in one room. This property is full of excuses, but no action. If the location had not been perfect, I would not have spent so many night (and dollars) here! The last straw was when I witnessed the hotel staff washing towels in the guest laundry. What???? During this stay, I was unable to access internet for 3 days. I made multiple calls to the front desk and to guest tech support, who finally informed me that the only internet complaints they had were coming from my area of the hotel. I had to ask to be moved to another room...nobody suggested that as a solution. June 24, 2014
Rated 2.0 out of 5.0 by NOT This IHG Hotel Hello To Management of Candlewood O’Fallon Hotel My wife and I were in room 409 and it was the Horrible. The chairs in the room were old and peeling. They explained that those chairs in the room needed repairs and had to be repaired in the room. I disagree, those chairs needs to be replaced because the only way to repair those chairs would be to recover them totally. Both the recliner and the desk chairs were old and material peeling from it. I had to remind the desk person that I am a Priority Club Member. I found it surprising that Candlewood does not follow the same rules of recognition as the other IHG hotels because I normally get a little Goody-Bag, maybe the Holiday Inn and Holiday Inn Express just spoiled me BUT I have never seen torn-old-peeling chairs in any hotel that I have stayed in--even the non-IHG hotels had better chairs. The hotel is close to a lot of nice restaurants. NOTE: Check out those chairs in Room 409 June 17, 2014
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