Rated 4.0 out of 5 by 3
Rated 5.0 out of 5.0 by buddyhat Great staff
I am Platinum member and stay at least 140 days a year with Intercontinental properties.
The Ofallon staff is top 10 all the way.
The property is A-1.
The location is perfect.
I cannot recommend it more highly!
February 7, 2013
Rated 5.0 out of 5.0 Great Customer Service and Clean Facility.
I enjoyed the way the staff went out of there way to greet me each time I walked in the door and as I left on my 2 month stay. The location is central to everything the town has to offer. The rooms are clean and Gayle (housekeeping) does a great job. Warm cookie and a beverage are served in the lobby during the evenings. Even a Thanksgiving Day buffet was setup in the lobby. The female who manages this establishment goes out of her way to take care of her guest and her employees. I had never heard of Candlewood Suites until this visit, now it's the place I'll be looking for during a long or short stays on my travels. The free laundry facility in the workout area is a big plus. Thanks for making my stay awesome!
January 9, 2013
Rated 2.0 out of 5.0 by ButchG Staff was very good and we appreciated their concerns we had
This property has always been out best choice when we travel to the area. But this time we found there were some weekly/monthly guests staying on the 2nd floor that constantly cooked very straong & bad smelling Oriental foods in their rooms. The smell of these foods were nothing less than terrible and caused the entire 2nd and 3rd floor to be overwhelmed with odors that creeped into other guest rooms. I presented my concerns to the staff 3-times and it is possible the GM spoke with these people because after the 3rd complaint there were no additional odor problems. This same group of people would keep their windows open and stand and yell at their friends who would stand outside and smoke. The overall thoughts presented was not what we expected from a Candlewood property.
December 17, 2012