Rated 4.4 out of 5 by 29
Rated 5.0 out of 5.0 by meah A Suite Thanksgiving
I booked a one bedroom suite. My family came to my room for Thanksgiving. It was a wonderful experience. I had a total of 17 people show up for dinner. we had a wonderful time. next time i would get a suite with a full stove and oven, but this thanksgiving was very memorable.
December 4, 2013
Rated 5.0 out of 5.0 by Okie75 Clean room and nice sleep
Room and bathroom were in excellent condition. Recently remodeled with nice furniture and HD TV. Will stay here again.
November 21, 2013
Rated 5.0 out of 5.0 by RoadtripJunkies We will be back!
wonderful time, wonderful staff, wonderful experience. After a 12 hour road trip, OKC was a great place to check out! to top it out, we got a great, comfy and clean room for a great deal in a safe area. I will stay here again!
November 20, 2013
Rated 4.0 out of 5.0 by Gumbo148 A very nice hotel.
We really enjoyed our short stay at this hotel. We're finding that we receive the best value at Candlewood Suites overall, no matter where we travel. The hotel staff was great...very welcoming; instantly acknowledged our platinum status, even offered us a little welcome gift from the cupboard. We were also upgraded to a larger room without even having to ask. The only thing that puzzled us was the pungent smell of cigarette smoke in the hallways as we walked to our room. This amazed us, since all of the rooms that we passed on the 2nd floor were non-smoking. Perhaps the smoke was coming through the vents from another area, but this is quite a concern for us, since we have respiratory problems. We were so grateful that our room was way down at the end of the hall, and the smoke smell had faded away before we reached our room. If the management can solve this problem, I would gladly give this hotel a very high rating of 5+.
November 19, 2013
Rated 4.0 out of 5.0 by Whiteheads Smoking Floor
My husband and I are both smokers so we reserved a smoking room. NEVER again at this property. The moment you step off the elevator on the 3rd floor you are hit in the face with the smell of smoke. I had to open the window in our room to air it out. We have stayed in lots of smoking rooms in hotels/motels and have never had an odor as overwhelming as it was here. Other than that everything was satisfactory to good.
November 19, 2013
Rated 3.0 out of 5.0 by Bemp5 Guest communication needs work
When I finally arrived to the Suites on 10/28, the front desk informed me that the building was experiencing an ATT related phone outage for most of the day, so that is why I was unable to contact them to find out how to get a ride on their shuttle. I called IHG to ask them to use an alternate means of contacting the staff, but they had no cell phone contact for the manager or any of the local staff. I tried contacting Candlewood customer service an had the same results. I eventually caught a cab and the manager re-imbursed me, which was good. I spent an hour trying to make contact directly and via the various customer service centers. I advised the desk personnel that they would benifit from contacting customer service and providing a mangers cell phone until the ATT issue was repaired. They apreciated the idea and said they'd act on it right away.
Staying in comunication with guest (customers) needs to be a priority. Candlewood and IHG customer service centers need to have the ability to contact staff on behalf of guest via an alternate means. Especially when the issue is known, as in this case.
Of all places, Oklahoma City should have emergency communications figured out.
The remainder of the contact with the staff was top notch.
November 4, 2013
Rated 5.0 out of 5.0 by leadfoot1950 tv guide
The tv does not have a guide to see what shows are coming on. The rest can be excellent or good but this is a distraction
October 22, 2013
Rated 5.0 out of 5.0 by Kini Comfortable and key location; all the conveniences of home
We found the 1-bedroom room to be very clean, well-set up for our needs and all of the necessary amenities that made us extend our stay to 3 nights 4 days. It felt wonderful and avoided the "pack-&-go", be able to catch up on our laundry in the convenient free laundry room and be close to the many sights that we wanted to take-in. All-in-all, we will definitely return to this Candlewood Suites and to Oklahoma City!
October 12, 2013