Rated 4.3 out of 5 by 98
Rated 5.0 out of 5.0 by Charnette Great Customer Service
The customer services and hospitality was great. My parents and I really enjoy our stay at the hotel and will be coming back again..
August 20, 2013
Rated 5.0 out of 5.0 by oopsdav74 Great Service
This is the Hotel to stay at if you are going to be around the Memphis area for business or pleasure.
August 16, 2013
Rated 5.0 out of 5.0 by radar19 fantastic room, staff, and resturant
Highly recommend this hotel the room very clean and comfortable, staff very friendly and helpful, curtious, made me feel at home just as soon as I walked in. Great place.
August 6, 2013
Rated 4.0 out of 5.0 by glo45 Patrick Family Reunion
Your front desk staff was amazing. The young ladies were friendly, helpful and very professional. They answered all our questions. The rooms were comfortable and attractive. The bathrooms need to have an exhaust system, after you take a shower, the bathroom is so steamed up one has to wait until it dries out to finish your grooming. Sorry to say the food prepared for the reunion was not good. Friday night the chicken was too salty and there was not enough of a variety. Sat. night everyone complained about how bad the food was. the chicken was bad, the string beans and corn tasted like they came out of a can. The fish was not fresh it tasted like frozen fish fillets. There was only one dessert available, peach cobbler, there should have been an assortment of desserts. Sunday at breakfast you only had pork sausage and bacon available, everyone does not eat pork. the toast was cold, there was not enough fruit, you only had two choices for juice. The Asian woman in charge was not friendly at all and there was only one server for all the meals.
August 6, 2013
Rated 5.0 out of 5.0 by 72Traveler AWESOME PROPERTY
The location, the property, the staff, the first impression are AWESOME! I block in each direction from everything you can imagine.
July 17, 2013
Rated 5.0 out of 5.0 by bobjr terrific service, close to shopping and restuarants
front desk made every effort to accommodate me even when I arrived very early - hotel is very clean & comfortable - staff was extremely friendly & courteous - will definitely stay here again
July 2, 2013
Rated 3.0 out of 5.0 by EasyStar Clean, Safe, Close to lots of shopping and restaurants
I was not recognized as a priority rewards member nor given any complimentory happy/ free meal/free drink at the restaurant like many other hotels of this chain often do for rewards club members. First two nights, I had a nice restful stay. My last night was anything but restful. Some big party with lots of loud music was going on in the conference room on the first floor. I was on the third floor right over the conference room and could still hear and feel the vibes of the music. The loud music lasted well into the night, even after I complained to the receptionist, so I lost several hours of sleep before my early departure the next morning. Overall, hotel was clean, new looking, in safe location and bed was comfortable/new. Staff were polite but not helpful nor respectfull of all guests staying at the hotel. I highly recommend not getting a room directly over the first floor conference room.
June 27, 2013
Rated 5.0 out of 5.0 by OLDCOUNTRYMAN SOUTHERN HOSPITALITY
I had a wonderful viist to Lake Charles due to the great service and helpful staff at this hotel. My father-in-law came with me to visit Louisianna "One more time." He turned 90 this month and has difficulty with his vision. The staff helped him several times and was always willing to give directions and helpful advice for his daily tours of the city. The local transit bus stops almost infront of the Holiday Inn.
June 21, 2013
Rated 5.0 out of 5.0 by Zeke549 Simply the Best
The room was very comfortable and clean. The restaurant Kems provide excellent food at reasonable prices and pleasant customer service. The front desk personnel always greeted me with a smile. I'd recommend this Holiday Inn to anyone visiting the Memphis area.
June 15, 2013
Rated 4.0 out of 5.0 by Nash1965 BBQ Fest
Great location, staff and value. However, no buffet.for.breakfast. Hallways can be noisy.
May 24, 2013
Rated 2.0 out of 5.0 by sandbama Room & Food
Was there as a part of a conference. The foom 401 is at the end of the hot water line & had to wait at leas 5 minutes for hot water. Other than that the room was fine. The conference food for dinners was very poor, over cooked and not much value for what paid. I could eat better for much less at almost any fast food restaurant. The breakfasts were adequate to fairly acceptable. I didn't bother with a box lunch.
April 26, 2013
Rated 3.0 out of 5.0 by junk beds comfortable food very good
I spent 4 night (4/4 thru 4/8) the first two night(4/4 & 4/5) was very good, but the next two nights no sleep , A party next door (room 212) lasted until 4:00 am the following night approx 25 young people check in at 10:00 pm I called the front desk about the noise but it continue the entire night.
April 13, 2013
Rated 4.0 out of 5.0 by HardatWork Bad TV's
Nice place, other than the television in the first room I was given the television didn't work and they upgraded me to another room and I had to unplug and replug the television in that room to make it work.
April 10, 2013
Rated 4.0 out of 5.0 by Babygirl239702 Pleasant Stay
My family travels several times throughout the year in which we usually stay at the Holiday Inn. We were lucky to find such a nice hotel that was secluded and conveniently located to many shopping centers. There are great restaurants near the hotel as well. I am very selective when it comes to choosing a place to stay when traveling (must be a 4 or 5 star hotel). This hotel is very nice and clean. It definitely met our expectations. When I first arrived, the cashier greeted my husband and me. We received an upgrade for being a priority club member, which was awesome! The hotel was very quiet and everyone seemed very nice. I was very pleased with my stay…my family has found a new place to call home. The one thing that really was impressive was Happy Hour for priority members. We stayed during Spring Break, which allowed us to be there during the week. This hotel has Happy Hour Monday-Wednesday. I was able to have “FREE” wine! This was a pleasant surprise and enjoyable…the waiters are nice, too! They walked around to assist with everyone’s needs. We have stayed at this hotel twice in the last few weeks. Both times we have requested extra towels. I never received it...this was the only disappointment I had at the time. My money means everything to me…I love this hotel!! It is a nice place to relax and enjoy the ones you love!
March 25, 2013
Rated 3.0 out of 5.0 by jenny1972 Not the best experience
The service at Kem's was slow. We waited over an hour and we were the only ones in the resteraunt.
The toilet in our room was stopped up and the front desk handed me a plunger and told me that she was the only one there and I would have to fix it myself.
March 20, 2013
Rated 5.0 out of 5.0 by DASey Great Staff
I would like to thank Jessica B. at the front desk for taking care of me and being so helpful. I travel over 100 days a year and IHG brand hotels are my preferred brand. As long as I am treat the way I was at this location, I will continue to be a Platinum Elite customer. Thanks!
March 14, 2013
Rated 5.0 out of 5.0 by MB069 Well maintained facility - professional staff
Great motel. Staff very professional and polite. Motel is well maintained. Was surprised that motel was 4 years old. Appeared to be brand new. Wished I could have stayed for more than a couple of nights. Truly what I expect from Holiday Inn.
March 11, 2013
Rated 5.0 out of 5.0 by swilli67 Best Stay Ever
From the Moment i arrived 9 day later when i departed it was the best and most relaxing Hotel i stayed in of the 250 nights a year i'm away from home. thanks for the make me feel at home stay. see you on the 18th
March 9, 2013
Rated 5.0 out of 5.0 by jerryd Great room and great location
The room, staff and falicity were all top notch. The fodd was not bad and the prices wre also good. The hotel is in a location that has everything you could want within a couple minute ride.
May only complaint was the price at the bar. If your going to have a drink I would say go out.
March 3, 2013
Rated 5.0 out of 5.0 by Tinkerbell37 Fantastic place to stay.
I love staying at this property when in Southaven, MS. It is within two blocks of everything you could possibly want. Awesome shopping center with several top grade restaurants. If you are looking for something simple or something unusually or exotic, you can find it here.
They always make me fill so special here. Being a Priority Club Member, they always check with me to make sure that everything is right and see if I need anything. That, is an awesome service to me.
February 15, 2013
Rated 5.0 out of 5.0 by Tinkerbell37 Great location of a hotel
I drive from Nashville, TN to Southaven, MS one weekend each month. I've stayed at this hotel 99% of my stays. It's in a quite stop, on the weekends. Very low an traffic. It's convenient to the shopping mall and lots of nice restaurants. Everything you could possibly need is within two blocks of the hotel.
January 15, 2013
Rated 5.0 out of 5.0 by dmiller Special support for people traveling with elderly
I travel quite often with an elderly (90 year old) parent. This means that I need to be able to have connecting rooms. Most hotels won't allow you to make advanced reservations for connecting rooms. I have tried to pre-pay and make guaranteed reservations but with little result. If I don't have some assurance that I can get connecting rooms before I leave, I am left driving from hotel to hotel at the end of the day to find one that has 2 connecting rooms available at the time I check in. When I called the Southhaven Central Hotel in Memphis directly and spoke to the Front Desk Manager, I was able to arrange to have connecting rooms reserved. This special accommodation for people traveling with elderly family members took a great deal of stress off our trip.
January 3, 2013
Rated 5.0 out of 5.0 by Danny327 Great hotel
Excellent hotel....the staff was extremely helpful and friendly,
Always answered with a smile.
December 20, 2012
Rated 2.0 out of 5.0 by hello7 security
Stayed in two different rooms, in both the dead bolt did not seat into the door frame. The bolt struck the frame and did not go into the frame.
December 10, 2012
Rated 5.0 out of 5.0 by David54 Great hotel, location and service.
The hotel is great, will return on my next visit to Memphis.
December 2, 2012
Rated 1.0 out of 5.0 by AR12 No Rest for the Weary
My stay was plagued with limited internet access, poor channel selection for television, and not acknowledgement of my priority club status. I requested additional towels, but this did not go heeded. There was a problem with the television set in the room, but it was not rectified during my two day stay.
November 28, 2012
Rated 5.0 out of 5.0 by TEX60 Great accomadations
good staff and accomadations. excellent food. convientant access for my buisness venture
November 27, 2012
Rated 5.0 out of 5.0 by Tinkerbell37 Exceptional Hotel
We travel to Southaven one weekend per month. We always stay at the Holiday Inn. It's convenient to restaurants and shopping. The hotel is always clean. It's off the main road so you can enjoy the quite, relaxing atmosphere. We've stayed at other hotels in Southaven. Once we stayed at the Holiday Inn, we knew we had found the perfect fit for our weekend travels.
October 20, 2012
Rated 5.0 out of 5.0 by JohnfromOhio Conference stay
Stayed at this hotel during a company conference and had a good time. The room was comfortable, the meeting room was very nice, and the food was good.
October 18, 2012
Rated 4.0 out of 5.0 by MediaMadMan Priority Club Members: BEWARE
This location refuses to acknowledge Priority Club Members. This is our 5th business visit to this location and each time the desk staff completely ignores the benefits of that are for PC members.
October 7, 2012