Rated 4.4 out of 5 by 39
Rated 5.0 out of 5.0 by Steveo1977 Nice place
Friendly staff. Satellite TV lost signal often.good location.
July 27, 2014
Rated 5.0 out of 5.0 by landrover2 Nice Stay
The hotel is easily accessed off of 480 and is super handy to the airport. The room was comfortable, quite and the bathroom was nicely sized.
July 23, 2014
Rated 2.0 out of 5.0 by IHG-Employee A member of your staff needs customer service training
The day of my stay, I called at 1:30 to see about getting an early check-in around 2 or 2:30. I was told that it wouldn't be an issue. When I arrived, a little after 2, I was told that there was nothing available at the moment. Being an employee at a hotel, I understand that it is sometimes difficult to grant an early check-in, but if you tell a guest prior to arrival that it wouldn't be a problem, then you should honor the request! I waited in the lobby for an hour, then, a little after 3, asked if my room was ready. The woman said, in a rude and unwelcoming manner, that it still wasn't ready and i'd "just have to wait". After the shift change, CJ called me up to the front desk and got me into a room right away. It was as if rooms magically appeared out of nowhere! She was magnificent. She was very welcoming, and a breath of fresh air after the poor customer service from the first woman. Unlike the first woman, CJ was very knowledgeable of her job and the hotel. I would have given at least 4 stars if all of your employees were as great as CJ.
July 21, 2014