Rated 4.4 out of 5 by 39
Rated 5.0 out of 5.0 by Steveo1977 Nice place
Friendly staff. Satellite TV lost signal often.good location.
July 27, 2014
Rated 5.0 out of 5.0 by landrover2 Nice Stay
The hotel is easily accessed off of 480 and is super handy to the airport. The room was comfortable, quite and the bathroom was nicely sized.
July 23, 2014
Rated 2.0 out of 5.0 by IHG-Employee A member of your staff needs customer service training
The day of my stay, I called at 1:30 to see about getting an early check-in around 2 or 2:30. I was told that it wouldn't be an issue. When I arrived, a little after 2, I was told that there was nothing available at the moment. Being an employee at a hotel, I understand that it is sometimes difficult to grant an early check-in, but if you tell a guest prior to arrival that it wouldn't be a problem, then you should honor the request! I waited in the lobby for an hour, then, a little after 3, asked if my room was ready. The woman said, in a rude and unwelcoming manner, that it still wasn't ready and i'd "just have to wait". After the shift change, CJ called me up to the front desk and got me into a room right away. It was as if rooms magically appeared out of nowhere! She was magnificent. She was very welcoming, and a breath of fresh air after the poor customer service from the first woman. Unlike the first woman, CJ was very knowledgeable of her job and the hotel. I would have given at least 4 stars if all of your employees were as great as CJ.
July 21, 2014
Rated 3.0 out of 5.0 by cmason632000 Details
The choice was mine since it had an airport shuttle, although someone else booked it. Their was some miscommunication re: location of the shuttle by the Front Desk staff: they said to go to one spot and the shuttle was at another spot for a while. I waited about 20 minutes, then went back into the terminal and called again. Then, the shuttle appeared. The driver indicated they stay at another spot and he was a bit irritated that the Front Desk person told me to wait where I did.
This got fixed, so I was finally on my way. Check-in was fairly easy, so no complaints. Decor was average - nothing grand but not shabby, worn, or old. The television was unplugged, which made things a bit difficult. Don't know why it would have been and one would hope housekeeping would check this after every check-out.
The water is heavily-softened - why do hotels DO this? I slipped a number of times, and they don't have a tub mat either. I would prefer the water not be so heavily-softened.
Internet was fine. There is no complimentary breakfast, but they do have a small "Cupboard" to buy items. I waited until I got to the airport.
All-in-all, an okay stay, but if I had to stay again, I'll stay somewhere else.
July 12, 2014
Rated 5.0 out of 5.0 by Nebraska overnight
Check in was easy. The ability to have the shuttle take me to the airport and my car being valeted to the airport parking was very nice. That alone would bring me back.
July 8, 2014
Rated 5.0 out of 5.0 by MSBREE Excellent Service
My overall stay was most enjoyable and relaxing after a large day at work from 7 a.m. to 7 p.m., seven days a week. To come back to the hotel was very comforting knowing that I will be greated with a friendly smile, great attitude, very helpful and the patio area was truly great.
The staff was very professional and friendly. Everyone attended to the needs of the guest which made the stay very enjoyable. C.J. was the best front desk attendant that I have encountered during all my travels. She made you feel a part of the Candlewood family.
June 30, 2014
Rated 5.0 out of 5.0 by rubydragon Wonderful staff and service.
When I arrived there wasn't any room ready. I let the staff know that I was delayed in Chicago for 17 hours and hadn't slept in over thirty hours. The staff found a room empty and got it cleaned and ready for me. They were very polite when I fell asleep on the sofa in the lobby. They greeted me everyday while leaving and coming back in. They made it feel friendly and comfortable to stay here.
June 29, 2014
Rated 5.0 out of 5.0 by Corwin07 Great staff!!!
As a frequent traveler, I like having a personable staff at the hotels I stay at. CJ and Becca did not disappoint!!! the entire staff was GREAT!!!
June 14, 2014