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Rated 4.4 out of 5 by 36 reviewers.
Rated 3.0 out of 5.0 by Details The choice was mine since it had an airport shuttle, although someone else booked it. Their was some miscommunication re: location of the shuttle by the Front Desk staff: they said to go to one spot and the shuttle was at another spot for a while. I waited about 20 minutes, then went back into the terminal and called again. Then, the shuttle appeared. The driver indicated they stay at another spot and he was a bit irritated that the Front Desk person told me to wait where I did. This got fixed, so I was finally on my way. Check-in was fairly easy, so no complaints. Decor was average - nothing grand but not shabby, worn, or old. The television was unplugged, which made things a bit difficult. Don't know why it would have been and one would hope housekeeping would check this after every check-out. The water is heavily-softened - why do hotels DO this? I slipped a number of times, and they don't have a tub mat either. I would prefer the water not be so heavily-softened. Internet was fine. There is no complimentary breakfast, but they do have a small "Cupboard" to buy items. I waited until I got to the airport. All-in-all, an okay stay, but if I had to stay again, I'll stay somewhere else. July 12, 2014
Rated 5.0 out of 5.0 by overnight Check in was easy. The ability to have the shuttle take me to the airport and my car being valeted to the airport parking was very nice. That alone would bring me back. July 8, 2014
Rated 5.0 out of 5.0 by Excellent Service My overall stay was most enjoyable and relaxing after a large day at work from 7 a.m. to 7 p.m., seven days a week. To come back to the hotel was very comforting knowing that I will be greated with a friendly smile, great attitude, very helpful and the patio area was truly great. The staff was very professional and friendly. Everyone attended to the needs of the guest which made the stay very enjoyable. C.J. was the best front desk attendant that I have encountered during all my travels. She made you feel a part of the Candlewood family. June 30, 2014
Rated 5.0 out of 5.0 by Wonderful staff and service. When I arrived there wasn't any room ready. I let the staff know that I was delayed in Chicago for 17 hours and hadn't slept in over thirty hours. The staff found a room empty and got it cleaned and ready for me. They were very polite when I fell asleep on the sofa in the lobby. They greeted me everyday while leaving and coming back in. They made it feel friendly and comfortable to stay here. June 29, 2014
Rated 5.0 out of 5.0 by Great staff!!! As a frequent traveler, I like having a personable staff at the hotels I stay at. CJ and Becca did not disappoint!!! the entire staff was GREAT!!! June 14, 2014
Rated 5.0 out of 5.0 by Great Time Well managed and run property. Staff was very nice and helpful. The room was clean. Fitness room was clean. June 11, 2014
Rated 5.0 out of 5.0 by Very accomodating and caring staff. I travel for business and this requires that I fax documents daily to my main office. I would drop my documents off every evening, and pick them up every morning. All documents were faxed successfully, and all documents were in perfect order each morning. On a few occasions when I forgot to include a fax number, the staff had noted the number previously used, and did not have to trouble me for it. This was service second to none. Staff was eager to please, and very attentive to any need. HIGH HIGH marks to the evening front desk personnel.Greeted at the door every evening, and asked frequently if I needed anything. This all combined to make a long 3 week stay, much more comfortable. Will DEFINITELY stay at this Candlewood in the future. June 10, 2014
Rated 3.0 out of 5.0 by Great staff, rooms small Staff was very nice and responded quickly to any questions. Hotel is clean. Beds fairly comfortable. Wish the room would've been bigger. June 5, 2014
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