Rated 4.4 out of 5 by 28
Rated 5.0 out of 5.0 by Doulos123 Excellent stay, excellent staff
From the moment we stepped into the lobby I knew the staff appreciated our business. They were friendly, helpful, and made themselves available should a need arise. We were pleasantly surprised at how modern, spacious, well appointed, and clean the rooms were. I highly recommend.
July 3, 2014
Rated 5.0 out of 5.0 by Buster12 GREAT ROOMS!!
Very surprised by the high quality of the rooms. We will stay here every time we are in the area!! Very friendly staff
June 28, 2014
Rated 2.0 out of 5.0 My Fourth Time Was Not A Charm
I stayed at the Candlewood suites for the first time back in 2011, shortly after they opened. I found my room by doing an Internet search and because the room was centrally located to the business I had to do, I took the deal. That stay's rate was much less than subsequent stays, likely because it was an opening special rate. On my most recent stay, I was put in a smoking room. The moment I opened the door to my room, I walked to the phone and asked to be put in a different room. No luck, the hotel was sold out. Imagine a woman with long, thick hair full of hairspray staying inside a biker bar for five days and then getting caught in the rain when she leaves on the sixth day. That's how my room smelled. The kind lady at the desk offered an ozone machine, which I gladly accepted. It, however made the room smell even worse. I can't even describe how odd that smell was. I went to the nearby Kroger to buy a candle. That didn't work. I went back and got "Fabreeze". I soaked the curtains, the floors, the carpet, the walls, the bedding...no luck. I went back and got air freshener...that worked for five minutes. I woke up both mornings with a terrible headache and my chest and lungs hurt as if I had smoked a pack of cigarettes before going to bed. I cancelled my last night in the room because I just couldn't take the smell. It's perfectly fine to have smoking rooms, even though its not exactly the PC thing to do these days but for goodness sake, CLEAN THE ROOM! The curtains were dingy yellow, the ceiling was discolored and the carpet, no doubt, had absorbed the cigarette smoke. And, I'll never understand the blunder of not hanging the bathroom doors on the opposite side. As they are, in every room that I've stayed in, the door cannot be fully open before hitting the vanity and blocking ones abilty to open the vanity drawers. Finally, I was really surprised that there was no maid service until you check out, which meant no new coffee packet, no bed being made, etc. I was highly disappointed with this stay and will likely never return.
June 5, 2014