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Rated 4.6 out of 5 by 77 reviewers.
Rated 3.0 out of 5.0 by Will not stay here again Carpets were stained, not sure if something was spilled or if another guests pet caused the stain. Broken desk chair, horrible sitting chair, hair in the shower and on the shower curtain. One spoon in the kitchen area. Room temp was either to hot or to cold, could never get it right and the air conditioner was very noisy. When I checked in, I had to tell the front desk that I was a Platinum member and ask for the extra points Vs. the bottle of water. He said I was only a gold member according to his system and advised I would only receive 200 points. I even showed him my Platinum card and he said it did not matter as my card was probably old. August 7, 2014
Rated 1.0 out of 5.0 by Not recommended Not recommended., general cleanliness is lacking, did not feel safe in the area outside around the hotel. It did not appear that there was a responsible cleaning staff. The pool was extremely dirty not from debris but like a ring in a dirty bathtub. August 6, 2014
Rated 5.0 out of 5.0 by Another pleasant long-term stay My 3rd stay for a total of 14 weeks, since 2011. While I recently see very small evidence of an aging property, the overall stay was great. Great staff, great perks, all perfect as a home-base while staying for multi-week training courses. August 5, 2014
Rated 5.0 out of 5.0 by Nice room The room was spacious with a fully equipped kitchen and a nice, clean bathroom. Even though they can't compare to your own bed, the mattress and pillows were comfortable enough to provide a good night's rest after a busy day. August 3, 2014
Rated 5.0 out of 5.0 by excellent property I always like candlewood suites but the pool and jacuzzi here made this one even better than the others. Phoenix in the summer is very affordable and the staff here was very pleasant August 3, 2014
Rated 5.0 out of 5.0 by Great rates and great people The hotel was very reasonably priced and the hotel staff were friendly and helpful. July 29, 2014
Rated 5.0 out of 5.0 Cool Room and many extra services Stayed 5 nights and was well pleased with staff and facility. Cool room in Hot Phoenix. Lots of extra's lending store, free DVD's, free laundry, July 24, 2014
Rated 5.0 out of 5.0 by Suite condition The one bedroom Queen Suite was very comfortable and convenient. The only negative was the general décor. Because of the dark color the carpet appeared to need cleaning. The sofa sleeper was uncomfortable and showed signs of wear. (Corner fabric torn) The layout was excellent. The staff was helpful and handled all our requests. (Especially, Tyler, who helped with printing our boarding pass) We are planning to return in December. July 17, 2014
Rated 4.0 out of 5.0 by Great stay at an affordable price. The employees were awesome and so was their service. It was very very quite except for the loud air conditioner. I couldn't hear the tv over it. But other then that everything was great. July 14, 2014
Rated 5.0 out of 5.0 by Great Customer Service We were relocating and needed housing before our apartment was ready. This was a perfect solution for our problem. We had to extend our stay with no notice after another delay in moving in to our apartment. Front desk was able to handle our needs immediately. July 2, 2014
Rated 3.0 out of 5.0 by Okay The overall building an interior looked dark and worn down. They need t replace the carpets, paint the walls and add better lighting. June 25, 2014
Rated 5.0 out of 5.0 by MTS - Big Mac Room had space to move around. Bathroom was roomy and had a nice size bathtub. Towels were like new. a/c worked great. comfortable bed. Staff was great. June 21, 2014
Rated 5.0 out of 5.0 by Great place and value I love this place, even if I have to drive further to meet my clients I stay here. June 14, 2014
Rated 5.0 out of 5.0 by Excellant location and wonderful staff, large rooms! The staff was extremely courteous and excecptional. Excellant location near all shopping and event venues. The GM and staff were all attentive and gave me excellant personal service, always with a smile. Stay at many Ihg hotels in the states and internationally and as a platinum elite member, this is one of the best run hotels and all areas were clean and spotless! This Candlewood in PHOENIX, is run verry efficiently from the management to the housekeeping departments. Jay from the South 6/13/2014 June 13, 2014
Rated 4.0 out of 5.0 by Great rate, clean room, terrible bed The hotel was in a convenient but busy location. However, the bed was terrible, it was like sleeping on a rock. I was there for five nights and came home exhausted. The staff was pleasant and the room clean. I'm not sure I would stay there again because of the bed. I would definitely need to check and see if anything changed before I would do it in the future. June 11, 2014
Rated 5.0 out of 5.0 by Great service at a great price! We were pleasantly surprised at the cleanliness and welcoming of the staff at this location. They made us feel at home and catered to our every need! Someone was always available to help and with a smile! The lending library is an excellent extra comfort. The grounds were clean and well maintained. June 2, 2014
Rated 5.0 out of 5.0 by Loved it ...... Great little oasis ..very nice rooms,well kept and clean grounds...rooms are very nice ..all the staff was very helpful and happy... May 23, 2014
Rated 5.0 out of 5.0 by Don't pass them up I wasn't overly thrilled when I arrived, it wasn't as clean as the pictures made it look. However, it was super quiet and the staff exceptionally nice and helpful. My room had a bit of a body odor smell to it for which I had to spray some air freshener to get rid of. It was too hot and windy to open the window to air it out. I found the freeway noise to be disheartening but still enjoyed my stay. Best part about it is they didn't over charge my card like another Candlewood did, the authorization released the day they charged my card and I had zero issues during my stay. They may not be the fanciest Candlewood but I don't think you should dismiss them or pass them by. The rate was reasonable and worked for my tight relocation budget. May 22, 2014
Rated 2.0 out of 5.0 by Wasn't the quality I'm used to from IHG Unfortunately, when we opened the door to the room we were immediately met with a very unpleasant odor-something akin to an unplugged freezer that had the door closed and smelled musty and mildewed. We didn't ask for a new room because we suspected that all of the rooms would smell old and musty like ours. I'm not sure if this is the case. Then, I opened the cupboard beneath the sink to find the previous occupants trash still there! Also, someone was smoking in their room so the smoke smell permeated the whole hallway (I know the staff can't control that easily). The tub drain is purposefully disabled so you can't take a bath (too many over flowing tubs in the past)- so don't plan on using the tub. The fridge and cooler noise took a bit of getting used to. When I checked out, the man at the desk assured me I'd get a cut rate next time, but my husband said there won't be one. April 21, 2014
Rated 5.0 out of 5.0 by Great Staff Great hotel to stay in. I always received the help and attention I needed. I love the weekly barbecues, and the any request that a guest made the staff gladly accommodated. I would definitely recommend this hotel to a potential guest, and I would stay in this hotel again. April 15, 2014
Rated 5.0 out of 5.0 by The best office away from the office... This is an excellent hotel. Being a platinum member I got upgraded to the suite (thanks!), which was perfect as an office away from the office. I highly recommend this hotel for the "road warrior". Only downside; internet speed is about 2-3 mbps, which is too slow for office work. Increase that to 8- 10 mbps and this might be the best office hotel I have experienced in the US. April 7, 2014
Rated 4.0 out of 5.0 by Very enjoyable vacation We were well satisified with our room.. we had requested adjoining rooms, for friends and the staff accommodated us. The rooms were clean, very comfortable bed and rooms had everything we needed. Liked the kitchen, and the work desk space. We will definitely stay at Candlewood Suites again. Staff was very friendly. March 28, 2014
Rated 4.0 out of 5.0 by Great Stay A great place to stay for a while. Quiet sleeping! Good Bed! Front desk workers very nice! Loved the free laundry! March 27, 2014
Rated 5.0 out of 5.0 by My new Spring Training Base I stayed for 9 nights while in town for spring training and was impressed by everything at the hotel from front desk to the extra little things like a DVD player in the room. I've been coming down every spring training for 12 years and this will be my base in the future. March 26, 2014
Rated 3.0 out of 5.0 by Not happy We stayed 2 nights, Monday and Tuesday. We checked out on Wednesday, paid our bill in full . We were shocked to see we were charged an additional $500 on Friday, 2 days AFTER our departure. A call was immediately made and was told it was a "hold" because sometimes people stay for extended period of times and don't pay, so it's like a DEPOSIT. To make matters worse, I was told the hold would be reversed in FIVE to TEN days!!!!! We were never told there would be any hold at anytime, before or after our stay. The desk chair (faux leather and chair next to the bed also faux leather was ripped. We heard banging thought it was from outside, but turns out it must have been the elevator. I am not happy about the hold policy, especially since it was put on AFTER we checked out and paid in full. March 16, 2014
Rated 5.0 out of 5.0 Marvelous Staff, Marvelous Service, Marvelous Accomoodations Yes....staying at the Candlewood Stes in Phoenix is like being right at home. The staff is gracious, attentive, and courteous. They can't do enough to make someone feel at home.. Aeryn, Susan, Steve, and Kevin are a tremendous asset to this company...welcoming, accommodating, and caring. They are all very genuine and go the extra mile for their guests. The Cupboard is always spotless and stocked with everything from soup to nuts ! Washing machines and dryers work well and are complimentary! The rooms are spotless as are the grounds, and pool area.. The weekly barbecues are lovely and the food is cooked to perfection. March 10, 2014
Rated 5.0 out of 5.0 by Great Staff and Service Was my 3rd year staying 'Welcome Back' email, cards from the staff. They are always very friendly, and were helpful when it came to some specific business needs I had, as well as my needing to expend a few days more. Always look forward to next year! March 7, 2014
Rated 5.0 out of 5.0 by Great service for a small price. The hotel was very clean. We stayed 5 days and the staff was friendly and helpful at any time. The pool was heated and very clean as well. The bed was comfortable and free laundry on site was great. I felt the cupboard was expensive and didn't purchase anything from it. It was nice to have it available. January 31, 2014
Rated 5.0 out of 5.0 by Special Thanks to Erin the Hotel Manager Talked with Erin (Hotel Mgt) a couple of days before we arrived for a special request, which she assisted us with. This allowed us major comfort for our late flight ! Thanks Erin, you really helped us more than you know ! This is now our Regular stay, when we're in Phoenix a couple of times every month ! January 29, 2014
Rated 5.0 out of 5.0 by quiet and clean. This is a nice establishment. The staff are friendly and efficient. I would definitely stay here again January 5, 2014
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