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Rated 4.6 out of 5 by 98 reviewers.
Rated 1.0 out of 5.0 by Beware! I stayed two nights at the Candlewood in Phoenix, for a weekend get-away with my wife. Upon entering the room, we were greeted with an unidentifiable odor that smelt slightly like mildew. Upon further settling into the room, it was discovered that the freezer was not very cold at all; and the ice bucket in the freezer was filled with dried dirt and other deposits. The concern with the freezer was immediately reported to the front desk; we were advised that a work order would be issued, but there were no available rooms to move to. Later that night I discovered a few unidentified hairs that were wrapped up in the shower curtain and in the bathtub. When I grabbed a face towel from the rack, I was greeted with another unidentified hair. Needless to say; the freezer/ice machine was never repaired. I have never encountered such cleanliness issues with any IGH property... EVER. I will not be booking at the Candlewood Phoenix again!!! October 28, 2014
Rated 5.0 out of 5.0 by Usual stay Have stayed here several times, it's in the center of everywhere I need to go for work so is convenient. There's a walking track right behind the hotel, basketball courts, plenty of space to get active. Not much else within walking distance as far as I could tell, but with kitchen saved money and just made food in every night. Internet could be a little quicker at times, but overall really good stay. October 23, 2014
Rated 5.0 out of 5.0 by Phoenix Stay A short but sweet stay in Phoenix. Everything was great and would highly recommend this property for anyone staying in Phoenix. October 23, 2014
Rated 5.0 out of 5.0 by Staycation Almost staff and nice place to stay. I recommend anyone looking for nice place to stay, a great bed to sleep in, and a clean overall facility this is the place! October 22, 2014
Rated 4.0 out of 5.0 by Great Service, Could use some updates I enjoyed my stay at the Candlewood. I was surprised with the room and amenities the hotel provided. I do however believe that the rooms could use some updating. The rooms were nice, but looked a little beat and dirty. It wasnt from lack of cleaning, but just general wear and tear. Dont let this push you away from the hotel, however. I would definitely recommend this hotel and will be staying here again without a doubt. To end on a positive note, the staff was excellent and made the stay that much better! October 21, 2014
Rated 4.0 out of 5.0 by clean and queit It was clean and quiet, which was important since we were working nights! October 20, 2014
Rated 5.0 out of 5.0 by Love the Cupboard This is the second time I have stayed at a Candlewood Suites and I am hooked. I love the comfort of the bed and the quietness of the room was fabulous. The only downside for me was the lack of television channels I had the option of viewing. I got sick on my visit and was confined to my room and it was disappointing that 3/4 of the channels were designated for sports or news, which by the way was on a loop. BTW...I caught the FLU which had nothing to do with Candlewood. October 16, 2014
Rated 5.0 out of 5.0 by alarming night but a good property the three of us took two rooms for one night in mid-October, a one bedroom and a standard suite. both were clean and comfortable, with good towels, and no problems with respect to operability of any of the kitchen appliances. One glitch was an alarm clock in the one bedroom suite near the sofa, which went off at about midnight. Roused from a sound sleep, I shut it off, and unplugged it, only to have it go off again an hour later (who knew it had a battery??) After shutting it off again, I put it in the refrigerator, and didn't hear any more from it. We had no trouble from the bedside clock/radio/alarm. October 15, 2014
Rated 5.0 out of 5.0 by All in one suite Everything was great and the front desk was extremely helpful. October 3, 2014
Rated 5.0 out of 5.0 by Surprising Quality at a Very Affordable Price As an IHG Rewards Club member, I was upgraded to a junior (?) suite that really surprised me by its quality, size, an luxurious appointments. It was on par with many of the 4-star hotels I stay at routinely during my 150 nights a year spent on business travel. If I am able to secure this level of room for anything close to the price I received for this stay, this will become my preferred lodging source in 2015! A in my book! September 27, 2014
Rated 5.0 out of 5.0 by Nice Property, Good Staff Good, clean, typical Candlewood, Nice friendly staff with a good restaurant close by. September 26, 2014
Rated 5.0 out of 5.0 by Typical Candlewood, good stay Good Candlewood property. No problems or issues, friendly and helpful staff. Is a little difficult to find so follow directions carefully September 25, 2014
Rated 5.0 out of 5.0 by Beautiful Rooms Great Price! Beautiful Rooms! Excellent Stay and Great Customer Service. September 12, 2014
Rated 5.0 out of 5.0 by Friendly Staff The furniture was a little worn, but the bed was comfortable. The bathroom was clean and it was nice and quiet in the room. September 3, 2014
Rated 5.0 out of 5.0 by Nice place, friendly staff Nice home away from home. Staff was very helpful and friendly. Kind of like staying at a bed and breakfast without the pretense. The kitchen was well-equipped. The bathroom was nice. There was a ton of storage space. Appreciated the reasonable prices for food items and the free laundry. September 2, 2014
Rated 4.0 out of 5.0 by An ok stay The front desk staff was very accommodating. The hotel seems to be ideal for longer stays. They offer a huge array of DVD movies free to check out cause every room has a player, complimentary washer and dryers usage and you can "borrow" kitchen stuff. The hotel itself is older but the room furniture is modern so you barely notice the age. Location was okay near the highway and its true, noise is not a factor. Tip: they do not provide breakfast but each room has a kitchen so be ready to cook or go out on your own! August 27, 2014
Rated 2.0 out of 5.0 by Sorry I was forced to stay here While recently attending training in Phoenix I was required to stay at this hotel. Although the nightly fee was low so was the quality of my stay. Smelled like stale cigarette smoke, traffic noise was constant, we were afraid to leave the facility after dark. There were no dining facilities close. The "cupboard" was a joke as a breakfast option unless you are into Frosted Flakes and candy bars for breakfast. August 27, 2014
Rated 5.0 out of 5.0 by An Excellent Hotel Experinece This staff and stay at this location was phenominal August 26, 2014
Rated 5.0 out of 5.0 by Excellent Service The staff was very helpful and polite. They made the check in/out very simple and were always available to help me with anything I needed. August 22, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and excellent service! I had a great visit. I always enjoy staying at the Candlewood Suites in north Phoenix. The staff is friendly and helpful. They are responsive to any needs. I love the bed; it is very comfortable. It is located close to training and fairly close to restaurants and other stores. The Wednesday evening BBQ's are great; it is nice to see most of the staff. August 21, 2014
Rated 5.0 out of 5.0 by excellent hotel for the price Candlewood suites exceeded my expectations. The room was very modern and spacious, with a decent kitchen area (compared to other hotels that I have stayed at where the kitchen seemed like the size of a box). The hotel offered free laundry facilities, an onsite gym (could have been bigger, but it was still usable), and free coffee in the lobby area. Staff was friendly and accommodating. Hands down, best hotel experience I have had. August 9, 2014
Rated 3.0 out of 5.0 by Will not stay here again Carpets were stained, not sure if something was spilled or if another guests pet caused the stain. Broken desk chair, horrible sitting chair, hair in the shower and on the shower curtain. One spoon in the kitchen area. Room temp was either to hot or to cold, could never get it right and the air conditioner was very noisy. When I checked in, I had to tell the front desk that I was a Platinum member and ask for the extra points Vs. the bottle of water. He said I was only a gold member according to his system and advised I would only receive 200 points. I even showed him my Platinum card and he said it did not matter as my card was probably old. August 7, 2014
Rated 1.0 out of 5.0 by Not recommended Not recommended., general cleanliness is lacking, did not feel safe in the area outside around the hotel. It did not appear that there was a responsible cleaning staff. The pool was extremely dirty not from debris but like a ring in a dirty bathtub. August 6, 2014
Rated 5.0 out of 5.0 by Another pleasant long-term stay My 3rd stay for a total of 14 weeks, since 2011. While I recently see very small evidence of an aging property, the overall stay was great. Great staff, great perks, all perfect as a home-base while staying for multi-week training courses. August 5, 2014
Rated 5.0 out of 5.0 by Nice room The room was spacious with a fully equipped kitchen and a nice, clean bathroom. Even though they can't compare to your own bed, the mattress and pillows were comfortable enough to provide a good night's rest after a busy day. August 3, 2014
Rated 5.0 out of 5.0 by excellent property I always like candlewood suites but the pool and jacuzzi here made this one even better than the others. Phoenix in the summer is very affordable and the staff here was very pleasant August 3, 2014
Rated 5.0 out of 5.0 by Great rates and great people The hotel was very reasonably priced and the hotel staff were friendly and helpful. July 29, 2014
Rated 5.0 out of 5.0 Cool Room and many extra services Stayed 5 nights and was well pleased with staff and facility. Cool room in Hot Phoenix. Lots of extra's lending store, free DVD's, free laundry, July 24, 2014
Rated 5.0 out of 5.0 by Suite condition The one bedroom Queen Suite was very comfortable and convenient. The only negative was the general décor. Because of the dark color the carpet appeared to need cleaning. The sofa sleeper was uncomfortable and showed signs of wear. (Corner fabric torn) The layout was excellent. The staff was helpful and handled all our requests. (Especially, Tyler, who helped with printing our boarding pass) We are planning to return in December. July 17, 2014
Rated 4.0 out of 5.0 by Great stay at an affordable price. The employees were awesome and so was their service. It was very very quite except for the loud air conditioner. I couldn't hear the tv over it. But other then that everything was great. July 14, 2014
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