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Rated 4.0 out of 5 by 44 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Loved this hotel. We had two dogs with us. Every other hotel's pet fee was outrageous and way over budget. Candlewood's is completely reasonable and affordable. The room was really nice. The staff was very friendly and helpful. A crib was brought up to our room upon request. The channels in the room are not like other hotels we've stayed at where you flip through the 20 channels to see what's on. They use DirecTV which allows you to see a guide and there are so many more channels. They even had the Disney Channel which was awesome for our one year old! September 2, 2014
Rated 3.0 out of 5.0 by Nice Room Slow Internet This is what you would expect from a candlewood. The hotel is pretty new though so the rooms are very clean. Air conditioning was excellent. I like my room pretty cool at night and I had no issues. My only complaint is the internet. It was too slow to watch streaming video either wired or hard wired. Access to and from the hotel is a bit of a pain as well as it is on a very busy intersection. I wanted to go north on Jupiter so I would have to go south and cut across 3 lanes of busy traffic to do a u turn every morning. Other than that, the stay was good. The staff was also very friendly. August 18, 2014
Rated 5.0 out of 5.0 by friendly staff- great value I have stayed in several hotels but I find the Candlewood Suites in Plano to be exceptional - their front desk staff was so friendly and helpful- the room was clean and for the price I couldnt ask for any better place to stay- they are pet friendly- everyone treated my furry baby with the utmost respect I will certainly recommend this location to friends and relatives and I will stay there again on another trip to the Dallas area August 15, 2014
Rated 3.0 out of 5.0 by Almost Great The overall experience i had at this property was not bad-- the star was very nice and accommodating, the hotel was easy to find and access, etc. the main issues I faced were A) my room smelled terrible: like wet dogs and cigarettes and B) the people next-door to me had a dog that starting screech-barking at 6 am and wouldn't stop. Dog friendly hotels are great and I know the dog have a mental break down wasn't necessarily the hotel's fault, but it still took them over an hour to remedy the situation. August 11, 2014
Rated 5.0 out of 5.0 by Front desk staff were excellent Very nice hotel for the price. Room was very spacious and had everything I needed. August 11, 2014
Rated 5.0 out of 5.0 by Felt like being home! General Manager has done an EXCELLENT job training staff. Felt like a family member and not just a guest. Will definitely stay here again when I am in the Plano area. August 11, 2014
Rated 5.0 out of 5.0 by Comfortable hotel! My husband and I have traveled extensively for business for almost 30 years. We decided to stay at Candlewood Suites DALLAS PLANO EAST RICHARDSON in June and could not be happier. Greeted when you arrive and depart (every time), the rooms are spacious, clean and comfortable. We feel safe at this location. We have met several people during our stays and learned they have made this property a home away from home. We are so confident in the consistent standards of this hotel we have reserved several more weeks. We look forward to our return visits with our new friends at Candlewood Suites DALLAS PLANO EAST RICHARDSON. July 25, 2014
Rated 5.0 out of 5.0 by Overall an excellent experience!!! I was at Candlewood Suites for an extended business trip. I have to say I normally don't call a hotel stay pleasant. In this case it was a very pleasant. The front desk staff were very attentive and the housekeeping staff were very detailed. They have free laundry and coffee and there are TV's everywhere you turn. I watched half of the World Cup in the lobby. Anyone who needs extended living while on business or for any other reason should be happy here. July 23, 2014
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