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Rated 4.0 out of 5 by 38 reviewers.
Rated 5.0 out of 5.0 by Comfortable hotel! My husband and I have traveled extensively for business for almost 30 years. We decided to stay at Candlewood Suites DALLAS PLANO EAST RICHARDSON in June and could not be happier. Greeted when you arrive and depart (every time), the rooms are spacious, clean and comfortable. We feel safe at this location. We have met several people during our stays and learned they have made this property a home away from home. We are so confident in the consistent standards of this hotel we have reserved several more weeks. We look forward to our return visits with our new friends at Candlewood Suites DALLAS PLANO EAST RICHARDSON. July 25, 2014
Rated 5.0 out of 5.0 by Overall an excellent experience!!! I was at Candlewood Suites for an extended business trip. I have to say I normally don't call a hotel stay pleasant. In this case it was a very pleasant. The front desk staff were very attentive and the housekeeping staff were very detailed. They have free laundry and coffee and there are TV's everywhere you turn. I watched half of the World Cup in the lobby. Anyone who needs extended living while on business or for any other reason should be happy here. July 23, 2014
Rated 5.0 out of 5.0 by Excellent for long term stay Hotel staff was friendly and helpful beyond measure. I stay here every time I am in Dallas because of them. Kori, Jack, Andreus, John, and Shelby were on top of their game as always. Many folks from my company stay here on a regular basis because of the value for services and the enjoyable personnel. I would recommend this hotel to anyone coming through the area, short or long term. July 21, 2014
Rated 5.0 out of 5.0 by friendly employees Everyone at Candlewood was friendly and helpful. Each one there made you feel like they were your friend the whole atmosphere was friendly. Each time I went to the lobby whoever was at the desk would ask me if there was anything they could do to help. This gives you a warm feeling when you're in an extended stay and everyone makes you feel at home. July 14, 2014
Rated 1.0 out of 5.0 by NOT A FAN OF DOGS AT HOTELS Neighbor dogs started barking at 6:30 and continued until 7:30 on a Saturday morning. Called front desk to complain and was upset to know they allowed dogs with stupid owners that don't consider others feelings. Front desk was courteous up until we complained upon leaving and then it was like they couldn't wait for us to head out. NEVER AGAIN staying at any place that allows dogs. I love dogs and we have one but we would never bring them to a hotel where they could possibly keep other tenants awake. We wouldn't allow our dog to bark-period! July 9, 2014
Rated 5.0 out of 5.0 by Excellent Excellent Excellent Arrived at Candlewood February 18th and stayed until June 14th. Would still be there except my job required me to move to Sugar Land, Texas. In the past I have stayed in hotels in excess of 200 days a year. Over the years I have never experienced the hospitality, professionalism, sincere warmth and friendliness as the staff at this property. Leadership starts at the top and General Manager has made sure her staff goes above and beyond everyday to make sure all of the guest are welcome. When back in the Plano area I would go out of my way to stay at this property.Congratulations to General Manager and the entire staff! July 8, 2014
Rated 3.0 out of 5.0 by Room smelled like a cigarette. Requested a non-smoking room, instead was placed in a room on a smoking floor that reeked of cigarettes. By the second day, I had decided to check out and find a better room. Was told I would get no refund, even though I requested one. Will be looking for a different place to stay on my next business trip. June 27, 2014
Rated 4.0 out of 5.0 by Excellent facility The (new) property was very clean and pleasant. Staff were helpful and efficient. Candlewood was actually priced a bit lower than other hotels in the immediate area that were much older and far less modern and pleasant. I make this particular trip every year and next time I'll certainly use Candlewood as my first choice. June 24, 2014
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