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Rated 3.9 out of 5 by 35 reviewers.
Rated 5.0 out of 5.0 by friendly employees Everyone at Candlewood was friendly and helpful. Each one there made you feel like they were your friend the whole atmosphere was friendly. Each time I went to the lobby whoever was at the desk would ask me if there was anything they could do to help. This gives you a warm feeling when you're in an extended stay and everyone makes you feel at home. July 14, 2014
Rated 1.0 out of 5.0 by NOT A FAN OF DOGS AT HOTELS Neighbor dogs started barking at 6:30 and continued until 7:30 on a Saturday morning. Called front desk to complain and was upset to know they allowed dogs with stupid owners that don't consider others feelings. Front desk was courteous up until we complained upon leaving and then it was like they couldn't wait for us to head out. NEVER AGAIN staying at any place that allows dogs. I love dogs and we have one but we would never bring them to a hotel where they could possibly keep other tenants awake. We wouldn't allow our dog to bark-period! July 9, 2014
Rated 5.0 out of 5.0 by Excellent Excellent Excellent Arrived at Candlewood February 18th and stayed until June 14th. Would still be there except my job required me to move to Sugar Land, Texas. In the past I have stayed in hotels in excess of 200 days a year. Over the years I have never experienced the hospitality, professionalism, sincere warmth and friendliness as the staff at this property. Leadership starts at the top and General Manager has made sure her staff goes above and beyond everyday to make sure all of the guest are welcome. When back in the Plano area I would go out of my way to stay at this property.Congratulations to General Manager and the entire staff! July 8, 2014
Rated 3.0 out of 5.0 by Room smelled like a cigarette. Requested a non-smoking room, instead was placed in a room on a smoking floor that reeked of cigarettes. By the second day, I had decided to check out and find a better room. Was told I would get no refund, even though I requested one. Will be looking for a different place to stay on my next business trip. June 27, 2014
Rated 4.0 out of 5.0 by Excellent facility The (new) property was very clean and pleasant. Staff were helpful and efficient. Candlewood was actually priced a bit lower than other hotels in the immediate area that were much older and far less modern and pleasant. I make this particular trip every year and next time I'll certainly use Candlewood as my first choice. June 24, 2014
Rated 4.0 out of 5.0 by Good Place to Stay Will definitely recommend my friends and i will visit again when ever it is required. June 20, 2014
Rated 5.0 out of 5.0 by A great place to stay when you are in Plano TX. Came to Plano for Hamcom, The hotel was a great part of the trip. Everything was near perfection! Price was great!, I will definitely use candlewood again. June 18, 2014
Rated 4.0 out of 5.0 by Nice, Clean Hotel This was our second time to stay at this hotel. The only negative things I would say is that the internet can be spotty, it can take a long time to load or can kick you off. This occurs mainly during the high user hours. Also, the water pressure is not very strong. Otherwise, clean, comfortable beds, good A/C system! We would stay here again if we are in the area. May 31, 2014
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