Rated 4.6 out of 5 by 38
Rated 3.0 out of 5.0 by KyMiMi13 Very kind staff
We asked for and were given a "non-smoking" room on the 3rd floor. None of the elevators in the entire hotel were functional so this meant several trips up and down the stairwell. upon opening the door from the stairwell we were surprised at just how strong the cigarette odor was. We thought this would be better inside our room, but wasn't. That, plus the fact that the bed looked untidy made us wonder if maid service had attended the room. The staff was very kind in moving us to a different floor which we appreciated very much. On the downside this meant several more trips up and down the stairwell due to the non-functioning elevators. We feel the description online is a bit skewed. It describes comfortable "leather recliners" and I can only speak for our room#s#, but it was pleather and in need of recovering. The toilet continued to run after flushing. No one ever came to fix this relatively easy problem so we had to take the lid off each time we flushed to stop the water flow. Had we stayed more than one night we would have bought the part and fixed it ourselves. Capping our trip was seeing a dog urinate on the wall/carpet & its owner watching, but doing nothing to clean up the mess. You could tell renovations had been done, but sadly they are not being kept up. I do not know if this is due to housekeeping, clientele or both.
December 2, 2013
Rated 5.0 out of 5.0 by JEET1982 Great service
It was a very good experience during my 5 months stay at candlewood. It was as good as home and the staff was very co-operative and always ready to help.
Front desk 24x7 available.
November 20, 2013
Rated 5.0 out of 5.0 by Tankahoe Beautiful upgrades
I just stayed at your hotel since our corporate HQ moved from Frisco back into Plano, and your hotel firstly was convenient, but also upon recommendation of another colleague. I was thoroughly surprised and happy with your property, especially in light of the recent renovations your property has gone through to bring it up to current standards. The bathroom is spacious and all brand-new as well as the kitchen is new, clean and modern. Love the quart countertops! I was very comfy in your hotel's sheets and towels, also quite new and soft. The hotel is also convenient to many locations in and around Plano/Frisco and the two toll ways, Sam Rayburn and DNT.
November 11, 2013
Rated 5.0 out of 5.0 by Mezman Great staff, excellent beds, great overall value
I really said it all in the title. Staff is really nice, friendly and helpful. They always greet you with a smile. Renee's is the best!
The bed and sheets are so nice I wanted to take them home with me! I would like to know where I can buy those sheets.
I love the free washer and dryers, the convenience store set-up, and access to the workout facility next door.
What can I say, all this at a very reasonable price. Thank you!
November 4, 2013
Rated 1.0 out of 5.0 by JW1222 Less than impressive
The night started off rough with them giving me a key to a room that was already occupied. Followed by noisy people above me (I know this not controlled by the hotel but goes to show the poor construction. This was followed by a dirty shower someone's hair lined the wall of the shower, the shower also had very poor hot water even at 4am. The icing on this experience was one of the towels had what looked to be blood on it. I will not be staying here again.
October 24, 2013
Rated 5.0 out of 5.0 by Hilde22 great location
great base for a visit to Dallas. Would stay again when I am in the area again
October 23, 2013
Rated 5.0 out of 5.0 by Redford comfortable room and great shuttle service
the location has been renovated very nicely with complimentary shuttle service that is exceptional
October 11, 2013
Rated 5.0 out of 5.0 by Katcowgirl My home away from home
I can't imagine staying anyplace else in Dallas when the stay is an extended one. Rooms clean and pleasant with a lovely kitchenette. Staff over-accommodating!! Unique cupboard area for snacks 24/7. Small but complete gym. Perfectly located in legacy area near highway. Lifetime fitness membership available during stay.
I LOVE THIS PLACE and tried out many as I searched for a home-away-from-home ( traveling 3 times monthly).
There's no better value for service offered!
Big hug to you guys!! :)
September 24, 2013