Rated 4.4 out of 5 by 58
Rated 1.0 out of 5.0 by denise75 Poor Experience
From the moment I walked in and there was no one at the desk I knew I would not have a good experience.
When someone did finally arrive there was no apology for my wait. When walking down the halls I noticed the dirt and dust on the floors where it had not been vacuumed. In my room there were hairs on the bed sheets and on the pillows. Overall the sheets look like they had not been replaced from the previous guest.
Needless to say I did not complete my stay here!
July 18, 2014
Rated 5.0 out of 5.0 by Chris & Becky Best Stay Experience Yet
Stayed here for a total of 2 weeks on business travel. I have to say that my expectations were blown away. The staff were both 'real' and hospitable. The in room amenities were amazing. The in room AC unit kept up with the Texas heat and allowed me to sleep comfortably. The room was fresh with no stains or chips in paint and the bathroom was well maintained.
The staff, again, simply amazing. The younger gal who works the evenings #the one who doesn't like riding in elevators# blew me away with how friendly she was during my first trip. During my second trip I had a drip from the room above and she immediately got me to a new room.
The wireless doesn't reach to all the rooms with a stable connection but that was more of an afterthought than anything considering the FREE availability to the huge fitness complex next door and the grills on the patio in the back.
Oh yeah, free use of clothes washers and dryers and a full kitchen in each suite #with stove, oven, and dishwasher#! Seriously, if you're in the area on a long business stay then this is where you should be, especially for how reasonable the cost.
July 17, 2014
Rated 4.0 out of 5.0 by anthony7 Nice Place
They have a great manager and the staff was friendly .The place was very clean and quite. I was disappointed as an Platinum member. The hotel was not over booked and it was the first time in over 2 years that we were not up graded. You know that's life!!
July 16, 2014
Rated 5.0 out of 5.0 by heather32128 great customer service
Awesome customer service! So nice and friendly!
I lived the upgraded bathroom and excellent lighting.
Cupboard provided just enough supplies at reasonable prices.
July 6, 2014
Rated 5.0 out of 5.0 by RodBC We used to be a loyal Marriott Customers...
But my son insisted we try Candlewood Suites and glad we did ! This was our first time staying at a Candlewood Suites - 6 nights - and we were thoroughly impressed from top to bottom.
The room may not be as big as a Residence and not include the prepackaged
July 4, 2014
Rated 3.0 out of 5.0 by Victor7777 Very clean hotel
Very clean bathrooms, living area, and kitchen. But still a little more than I wanted to pay for what I got. Bed was not comfortable, though it seemed to be a fairly new bed. Lumpy and hard in my opinion as well as my wife's. Windows open up to fresh air! Nice touch. All amenities seemed almost new, if they weren't.
June 30, 2014
Rated 4.0 out of 5.0 by cckhek Great Service and Comfortable Room
We stayed one night at the Candlewood North Plano. Upon checking in, I was recognized as a platinum member and offered 500 bonus points, which was promptly put in my account within 2 days. The front desk representative, Josh, was very helpful and friendly. We were given an upgraded room which was very appreciative. Internet worked fine and bed was comfortable,, but it would have been better if it was a king bed, alittle small. Overall, a nice economical hotel and we would stay here again if we visited the Dallas area.
June 27, 2014
Rated 5.0 out of 5.0 by frwysmith Very friendly staff , great accomodations
We really liked this hotel. Bed and pillows were awesome. Everything was very clean! Loved the fact we could do laundry here!! That was a plus!
June 22, 2014