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Rated 4.3 out of 5 by 82 reviewers.
Rated 3.0 out of 5.0 by Available The Candlewood was available the days we needed to work. We reserved for two days during a work week. The Hotel staff was great. very friendly. The room was clean and spacious. The internet worked fast so a good opportunity to finish work in the evening. Now for the sad part. That mattress must have been older than me. You could notice how uneven it was when we arrived. However sometimes looks are deceiving. I hardly slept at all. It was hard and wallowed out where people had slept, sort of shaped like a highway when big trucks drive down it. The first evening we returned, the beds were not made, no coffee or cups replaced. I had no idea until we called that you must stay 7 days before they "clean" your room. I called down about extra coffee and was told I would need to come down and get it. I won't stay and pay those rates and have to clean my own room as well as go get my own coffee. Breakfast was in machines and you had to pay :extra" for that as well. The little shop did have alot of things available if you want to cook in your room in a microwave. January 17, 2014
Rated 3.0 out of 5.0 by Small Bed The bed is too small for couple to sleep together. January 14, 2014
Rated 4.0 out of 5.0 by great service in the almost two months I spent at the Candelwood Plano I had very little complaint. I've also recomended my coworker stay there during the opening of our new facility. the hotel is in a very good local area close to resteraunts, shops and markets. January 9, 2014
Rated 5.0 out of 5.0 by One of the best This property is outstanding because it is run by an exceptionally great manager who has a tremendous staff. Don't let the thought of economy fool you, this is a comfortable place to stay even for one night. January 7, 2014
Rated 5.0 out of 5.0 by Great place to stay Loved staying here during the holidays. The suite was very large and comfortable and had lots of closet space. Also loved being by a neighborhood which was nice for taking the dog for walks. Super clean and very friendly and helpful staff. Can't wait to come back! January 1, 2014
Rated 5.0 out of 5.0 by Staff and accommodations The staff exceeded our expectations in making our stay comfortable. Everyone was friendly and helpful and went above and beyond. I would recommend anyone staying here for comfort, location and the amenities, such as the health club. December 31, 2013
Rated 3.0 out of 5.0 by Very kind staff We asked for and were given a "non-smoking" room on the 3rd floor. None of the elevators in the entire hotel were functional so this meant several trips up and down the stairwell. upon opening the door from the stairwell we were surprised at just how strong the cigarette odor was. We thought this would be better inside our room, but wasn't. That, plus the fact that the bed looked untidy made us wonder if maid service had attended the room. The staff was very kind in moving us to a different floor which we appreciated very much. On the downside this meant several more trips up and down the stairwell due to the non-functioning elevators. We feel the description online is a bit skewed. It describes comfortable "leather recliners" and I can only speak for our room#s#, but it was pleather and in need of recovering. The toilet continued to run after flushing. No one ever came to fix this relatively easy problem so we had to take the lid off each time we flushed to stop the water flow. Had we stayed more than one night we would have bought the part and fixed it ourselves. Capping our trip was seeing a dog urinate on the wall/carpet & its owner watching, but doing nothing to clean up the mess. You could tell renovations had been done, but sadly they are not being kept up. I do not know if this is due to housekeeping, clientele or both. December 2, 2013
Rated 5.0 out of 5.0 by Great service It was a very good experience during my 5 months stay at candlewood. It was as good as home and the staff was very co-operative and always ready to help. Front desk 24x7 available. November 20, 2013
Rated 5.0 out of 5.0 by Beautiful upgrades I just stayed at your hotel since our corporate HQ moved from Frisco back into Plano, and your hotel firstly was convenient, but also upon recommendation of another colleague. I was thoroughly surprised and happy with your property, especially in light of the recent renovations your property has gone through to bring it up to current standards. The bathroom is spacious and all brand-new as well as the kitchen is new, clean and modern. Love the quart countertops! I was very comfy in your hotel's sheets and towels, also quite new and soft. The hotel is also convenient to many locations in and around Plano/Frisco and the two toll ways, Sam Rayburn and DNT. November 11, 2013
Rated 5.0 out of 5.0 by Great staff, excellent beds, great overall value I really said it all in the title. Staff is really nice, friendly and helpful. They always greet you with a smile. Renee's is the best! The bed and sheets are so nice I wanted to take them home with me! I would like to know where I can buy those sheets. I love the free washer and dryers, the convenience store set-up, and access to the workout facility next door. What can I say, all this at a very reasonable price. Thank you! November 4, 2013
Rated 1.0 out of 5.0 by Less than impressive The night started off rough with them giving me a key to a room that was already occupied. Followed by noisy people above me (I know this not controlled by the hotel but goes to show the poor construction. This was followed by a dirty shower someone's hair lined the wall of the shower, the shower also had very poor hot water even at 4am. The icing on this experience was one of the towels had what looked to be blood on it. I will not be staying here again. October 24, 2013
Rated 5.0 out of 5.0 by great location great base for a visit to Dallas. Would stay again when I am in the area again October 23, 2013
Rated 5.0 out of 5.0 by comfortable room and great shuttle service the location has been renovated very nicely with complimentary shuttle service that is exceptional October 11, 2013
Rated 5.0 out of 5.0 by My home away from home I can't imagine staying anyplace else in Dallas when the stay is an extended one. Rooms clean and pleasant with a lovely kitchenette. Staff over-accommodating!! Unique cupboard area for snacks 24/7. Small but complete gym. Perfectly located in legacy area near highway. Lifetime fitness membership available during stay. I LOVE THIS PLACE and tried out many as I searched for a home-away-from-home ( traveling 3 times monthly). There's no better value for service offered! Big hug to you guys!! :) September 24, 2013
Rated 4.0 out of 5.0 by Very nice staff Excellent staff. Rooms are quite comfortable and roomy. Only complaint is that the only smoking rooms are on the 3rd floor at far end from elevator. September 23, 2013
Rated 5.0 out of 5.0 by Home away from Home I have been staying at this location every trip I have made to Plano over the last 4 months. Staff makes you feel like you are at home, are warm and welcoming. Every time I have had a question or need, the staff at Candlewood has answered with a courteous and proactive reply. If you are traveling for work, this is a great place to stay. It seems they have several agreements with many of the corporations in Plano September 23, 2013
Rated 5.0 out of 5.0 by This is a great place to stay The staff is awesome, so friendly and helpful. It's like home away from home. There is so much to do and places to go all around this location. If you're a foodie or shopper this is a prime location to stay. There is even a meat market a couple miles away and 2 huge grills on the back patio if you want to burn your own steaks. September 22, 2013
Rated 5.0 out of 5.0 by A great place to stay - I will be back I travel to Plano frequently for business and this was my first time to stay at this particular hotel. The location was ideal for my job and for access to everything I needed. I immediately felt very much at home - the room was very, very comfortable and laid out well to accommodate my needs. The staff was just awesome! Everyone I encountered on staff were extremely friendly and related to me as a person, not just an occupant or a room number. Usually it takes a day or two in a hotel for me to get a real good night's sleep, but I slept like a baby on day 1. Also loved that I could "borrow" movies, books and other activities from downstairs. Overall - a perfect experience for me. Extended stay allowed me the flexibility to request service on a needs basis. I will be staying here when I return for business again! September 15, 2013
Rated 5.0 out of 5.0 by Second great stay!!! Stayed at the end of last year for 3 months at their property while I was on assignment as a traveling nurse. This time I was driving through Plano and decided to stay with them again on pleasure while visiting a nearby horse ranch. Nick and Josh were still there and was great to see them again!! Got a great nights rest and then left on my 12 hour drive the next day. I will definitly stay with them again whether on business or pleasure!!! September 6, 2013
Rated 5.0 out of 5.0 by TSO Everything was excellent or above ! Great room and personnel . Thank you, we really enjoyed our 3 day stay. August 22, 2013
Rated 5.0 out of 5.0 by Great Front Desk Customer Service Both the night shift (checking in) and morning shift (checking out) front desk personnel are fantastic. As a weekly visitor at the hotel, I am definately going to continue staying here! August 16, 2013
Rated 5.0 out of 5.0 by Good Stay Definitely enjoyed my stay. Good location. Great night life not to far away. The setup is great for someone who has to work out of a hotel. August 4, 2013
Rated 5.0 out of 5.0 by Awesome Experience I find candelwood good, will definetly recommend this hotel. July 25, 2013
Rated 5.0 out of 5.0 by Friendly, Quiet Home Away from Home We always stay here when visiting family in the area. The staff is wonderful, and always go out of their way to make us feel right at home. Love the rooms with good work space, perfect little kitchen, good closet and sparkling bathroom. The space is really well designed. It is quiet here, yet easily accessible to major roads. A great place to wind down, with convenient "Cupboard" for snacks, and laundry & workout areas. July 22, 2013
Rated 2.0 out of 5.0 by Smell in the room I stayed at Candlewood for the first time. I was told when I checked in that they only service rooms once a week! After a day I told the front desk clerk that my room has a smell and may be they could do something. I was offered a spray bottle of a mixture that he said was similar to febreeze! I ended up staying there for a week because I didn't have much choice. It may be a good place for folks staying long term and have pets (saw dogs in the hotel) but if you are used to daily service or service period this isn't the place. It is more like a self serve hotel. You have to exchange your dirty towels if you want fresh towels and change your own sheets if needed on a stay of less than a week. I gave staff and service a 4 stars because I think they were friendly and are just doing what they are told to do but they didn't go beyond except for the lady when I was checking out. She was very apologetic and said they will train their employees better. July 17, 2013
Rated 5.0 out of 5.0 by I hated to leave..... When my job in Plano was completed and I had to leave this hotel, I was sad. I do a lot of traveling and stay in a lot of motels, hotels and dumps. This was by far the best place. The staff.... they treat you like family. The room, was comfortable and clean and newly remodeled so it was vey 'chic'. The cupboard was a life saver. I went down there several times when I just didn't have anything to fix for dinner or needed a midnight snack. Free laundry and exercise facilities were great. If I ever end up in that area again.... I will definitely stay at Candlewood Suites Plano. Kris July 11, 2013
Rated 5.0 out of 5.0 by Great Location and Proximity I have stayed at this Candlewood Suites before and they continue to impress me with there attention to a business person's needs when they are on the road for work. In the Plano, TX I have not found another hotel that meets the level of courtesy, professionalism and attention to their guests. Whenever I am in Plano, TX I will be staying at the Candlewood Suites and recommending it to everyone who I know comes to Plano. June 26, 2013
Rated 3.0 out of 5.0 by Good stay. Was a great, comfortable room. Quiet; I like quiet. Had some gas theives visit my vehicle during the night, but that could/would be anywhere. They do not video the parking lot. June 1, 2013
Rated 5.0 out of 5.0 by wonderful experience of stay i was in Candlewood suites in Plano for more than 100 days. The stay was wonderful. amazing people, helpful atmosphere, very supportive staff, lending locker has all items . Recommended strongly for the new families to come and stay without any hassels. No risk of bringing all items from India if you are comig first time to USA. May 24, 2013
Rated 5.0 out of 5.0 by Great Place to Stay This is a great place to stay. A++++++++++++++++++ May 18, 2013
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