Rated 4.7 out of 5 by 44
Rated 5.0 out of 5.0 by Portland-nite Great management
Could not ask for better management. A great room, very clean. Kitchen was an extra added bonus, along with a large fridge.
July 23, 2014
Rated 2.0 out of 5.0 by DH72 Problem with Smoke Detector
The first two evenings were fine. The beds were comfortable and the room temperature was easy to regulate.
The third night was a mess. About 3 am the smoke detector started making a beeping noise. My daughter and I were trying to figure out what was going on. We called the front desk. Two gentlemen came upstairs and looked at the detector. They did not seem to know what to do and the desk clerk said he could not remove it for safety reasons. I had to tell them to disconnect it or move us to another room. There were no other rooms available. Finally, the guy removed it but came back in the morning, reconnected it, it made the noise again and my daughter could not continue sleeping.
The desk clerk and maintenance man were polite but there was not an offer to compensate for a poor night of sleep due to this issue. I will not use this hotel again when I visit my children in Portland
July 18, 2014
Rated 5.0 out of 5.0 by frtz Candlewood and Employee's
Want to compliment everything....
.the only small complaint I would have is that all the POP in the cupboard was cola products....I prefer Pepsi products,.,,,,,
the linen's are wonderful the bed was fantastic and the whole Room was very very nice and very accommodating......Very very close to the airport, IKEA, and EXPO. close bye, Buffalo Wild Wings, Red Robin, and many other's with in driving little distance....
Very nice having the USA paper there each day and Sat. the Oregonian!!!!!
Thanks for a wonderful stay.....
July 16, 2014
Rated 5.0 out of 5.0 by K-2014 Great stay!
The Candlewood Suites Portland Airport was home to me and my little doggy for five months. The staff at this hotel are very customer service oriented and well trained - just really great people.
Every morning I received a warm greeting along with a cup of hot coffee,. When I did not feel like cooking something in the nicely equipped room kitchenette I could always visit the Candlewood "store" for something yummy.
Laundry facilities are free of charge, as is the well equipped fitness room. The housekeeping staff is meticulous about keeping the hotel, sparkling clean.
I highly recommend the Candlewood Suites Portland Airport!
July 16, 2014
Rated 3.0 out of 5.0 by must love dogs nice room, great to have a kitchenette
Missing the little things-
1. Water on the kitchen floor and we were made to sit and wait while maintenance decided the source (would have appreciated being moved right away).
2. Not aware that housekeeping was weekly only! As a result we came back to our room the way we had left it in the morning...very disappointed.
3. Our towels were not replaced. Again on a weekly basis unless you know to put the dirty towels outside your door for replacements.
July 14, 2014
Rated 5.0 out of 5.0 by bizEtravler09 Immaculateand convenient room.
Got into PDX late and the close proximity of this hotel to the airport was great. One bedroom suite was very clean and spacious. King size mattress was a little hard for my back and the sofa bed was not very comfortable for my son, but sometimes that happens with sofa beds. We liked our stay overall very much and would consider returning on our next trip to Portland. Shari's coffe shop was nearby and we also ate one morning at Elmer's about a couple of miles south. Both cafes are excellent.
July 5, 2014
Rated 2.0 out of 5.0 by adc27 Poor Service
Was not allowed to book required room at booking and told that it would be accommodated at check-in. It was not. Room stunk of "fragrance." Worst room in the place. Told I was upgraded to a kitchenette because I am a Platinum Member when they all have them anyway. No roll away to accommodate my stay. Three people shared a king bed. As a Platinum Member I was put on the top floor, airport side, and next to the elevator. Couldn't even check out because the computers were down, which also describes the internet throughout my stay. It was faster on 3G and many times I could not connect at all. I did not even receive an email check-out bill. Horrid. I have had awesome experiences at every other IHG hotel I have stayed at with dollars or points. Always treated the same. NOT HERE.
July 2, 2014
Rated 5.0 out of 5.0 by TMOB GREAT PLACE !!!
VERY COMFORTABLE !!!!
VERY CLEAN !!!!!
VERY SECURE !!!!
GREAT SERVICE !!!!
July 2, 2014