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Rated 4.6 out of 5 by 81 reviewers.
Rated 2.0 out of 5.0 by Problem with Smoke Detector The first two evenings were fine. The beds were comfortable and the room temperature was easy to regulate. The third night was a mess. About 3 am the smoke detector started making a beeping noise. My daughter and I were trying to figure out what was going on. We called the front desk. Two gentlemen came upstairs and looked at the detector. They did not seem to know what to do and the desk clerk said he could not remove it for safety reasons. I had to tell them to disconnect it or move us to another room. There were no other rooms available. Finally, the guy removed it but came back in the morning, reconnected it, it made the noise again and my daughter could not continue sleeping. The desk clerk and maintenance man were polite but there was not an offer to compensate for a poor night of sleep due to this issue. I will not use this hotel again when I visit my children in Portland July 18, 2014
Rated 5.0 out of 5.0 by Candlewood and Employee's Want to compliment everything.... .the only small complaint I would have is that all the POP in the cupboard was cola products....I prefer Pepsi products,.,,,,, the linen's are wonderful the bed was fantastic and the whole Room was very very nice and very accommodating......Very very close to the airport, IKEA, and EXPO. close bye, Buffalo Wild Wings, Red Robin, and many other's with in driving little distance.... Very nice having the USA paper there each day and Sat. the Oregonian!!!!! Thanks for a wonderful stay..... July 16, 2014
Rated 5.0 out of 5.0 by Great stay! The Candlewood Suites Portland Airport was home to me and my little doggy for five months. The staff at this hotel are very customer service oriented and well trained - just really great people. Every morning I received a warm greeting along with a cup of hot coffee,. When I did not feel like cooking something in the nicely equipped room kitchenette I could always visit the Candlewood "store" for something yummy. Laundry facilities are free of charge, as is the well equipped fitness room. The housekeeping staff is meticulous about keeping the hotel, sparkling clean. I highly recommend the Candlewood Suites Portland Airport! July 16, 2014
Rated 3.0 out of 5.0 by nice room, great to have a kitchenette Missing the little things- 1. Water on the kitchen floor and we were made to sit and wait while maintenance decided the source (would have appreciated being moved right away). 2. Not aware that housekeeping was weekly only! As a result we came back to our room the way we had left it in the morning...very disappointed. 3. Our towels were not replaced. Again on a weekly basis unless you know to put the dirty towels outside your door for replacements. July 14, 2014
Rated 5.0 out of 5.0 by Immaculateand convenient room. Got into PDX late and the close proximity of this hotel to the airport was great. One bedroom suite was very clean and spacious. King size mattress was a little hard for my back and the sofa bed was not very comfortable for my son, but sometimes that happens with sofa beds. We liked our stay overall very much and would consider returning on our next trip to Portland. Shari's coffe shop was nearby and we also ate one morning at Elmer's about a couple of miles south. Both cafes are excellent. July 5, 2014
Rated 2.0 out of 5.0 by Poor Service Was not allowed to book required room at booking and told that it would be accommodated at check-in. It was not. Room stunk of "fragrance." Worst room in the place. Told I was upgraded to a kitchenette because I am a Platinum Member when they all have them anyway. No roll away to accommodate my stay. Three people shared a king bed. As a Platinum Member I was put on the top floor, airport side, and next to the elevator. Couldn't even check out because the computers were down, which also describes the internet throughout my stay. It was faster on 3G and many times I could not connect at all. I did not even receive an email check-out bill. Horrid. I have had awesome experiences at every other IHG hotel I have stayed at with dollars or points. Always treated the same. NOT HERE. July 2, 2014
Rated 5.0 out of 5.0 by GREAT PLACE !!! VERY COMFORTABLE !!!! VERY CLEAN !!!!! VERY SECURE !!!! GREAT SERVICE !!!! July 2, 2014
Rated 5.0 out of 5.0 by Great place to stay! The hotel grounds were well-cared for, the staff were very friendly, and the rooms were spacious and clean. Additionally, the breakfast had a lot of variety, and this location was convenient to the airport. Definitely will stay here again! July 2, 2014
Rated 5.0 out of 5.0 by Great Stay! We stayed at this hotel because we were in Portland for a family reunion and we had a wonderful stay. Was not too happy about the wait time to check in. Check in time was at 3 PM but we had to wait for our room to become ready. It took about 40 minutes before we were able to finally get into our room. The plus side is that the staff offered us free beverages and a snack from the Candlewood Cupboard and that was greatly appreciated. The rest of the stay went without a hitch. The staff went over and beyond their call of duty. They were all very friendly and showed that they appreciated our business. The hotel was clean, fully stocked with all the necessary kitchen items and they offered free laundry for the guest so we did not have to return home with a suitcase full of dirty clothes. Plan on making this trip annually and you can bet that this is where we will be staying on all of our visits. The parking lot is well lit and easy to get to the entrance of the hotel without having t be worried about safety issues. I felt very safe coming in around 10 PM every night with my 4 year old granddaughter. Want to thank the staff for making us feel very welcome! And hope to see you all next year. June 27, 2014
Rated 3.0 out of 5.0 by Roomy but lacking When I booked this room, I told the girl what I needed: kitchen (we were staying to 4 nights), one bed, dining area, hopefully a sofa for sitting comfortably. No guarantees on a sofa, they said. All rooms have a full kitchen (with a noisy fridge). There was very little counter space however but lots of empty cabinets above -where that giant microwave would have been better suited-, so food prep was either cramped or done on the dining table/desk. There were only enough dishes/silverware for 2, so it meant lots of dish washing. One of the 2 chairs for the table was and office chair on wheels... Odd. We realized afterward that the room was actually an "accessible" room (and it was too late to change rooms, since the hotel was full), which explained how "roomy" it was.. So there were bars all over the bathroom, and a fold-up seat in the tub. That meant no comfy soak for me! There was no bathroom vanity, only a sink and a skinny shelf above the toilet, so little room for my stuff. They had conditioning shampoo, but no body lotion. The hand-held shower head was on a sliding rail so it could be lowered for someone in a seated position, but the installation was faulty so it always slid down to the lowest position, forcing me to hold it while aI showered. It's not as if this were the only room available at the time I made the reservation: I had a choice of 3. Had they told me it was an "accessible" room, I would have opted for a different one. They simply said it was a "King Suite". I went to the "store" on premises to buy tampons or pads... NONE. You'd think that they would have that there!!! The girl at the desk gave me some for the storeroom, there for employees. The front desk person NEVER greeted us as we entered, not until the last morning, when a new person was on duty. No breakfast served. The plusses: it was quiet and clean and comparatively inexpensive. The sheets are very nice. June 25, 2014
Rated 5.0 out of 5.0 by Very Accomodating The staff went out of its way to make sure everything was satisfactory and to take care of our needs. June 25, 2014
Rated 5.0 out of 5.0 by 象家一样的酒店 因为需要在波特兰停留将近一个月的时间,而且是和老公、儿子一起入住,我希望酒店能够满足停车、洗衣、做饭的居家要求。Candlewood Suite完全满足了我的需要。这里不仅靠近I205公路,交通非常方便,而且开车不到10分钟,就可以抵达CASCADE STATION,那里不仅有TARGET,还有餐馆和很多商店,方便之极。如果选择进入市区而不想开车,MAX又能提供最方便快捷的交通。酒店全免费的洗衣房,可以借用的咖啡机、烤箱和其他厨具更是非常周到。我们一家三口在20多天的住宿过程中感觉就象在家一样! June 10, 2014
Rated 5.0 out of 5.0 by Nice place to stay This is a nice place to stay without overboard thrills The staff was very friendly . I wish hotels would use nicer pillows! The reason you stay at a hotel is to sleep , why do hotels skimp on the main item you need? June 8, 2014
Rated 5.0 out of 5.0 by wish I could stay longer Very clean and everything well taken care of. Would be great for a longer stay. June 4, 2014
Rated 5.0 out of 5.0 by Home away from home I was in candlewood for 3 months ,and was very comfortable. I have never had a awesome hotel experience like at candlewood Portland :) May 10, 2014
Rated 5.0 out of 5.0 by Great bed and better yet Pillows This was my first stay at this Candlewood and I will return. the staff was great at check in. The room was well kept and the bed and pillows were great. The fitness room is a step above most hotels. March 31, 2014
Rated 5.0 out of 5.0 by My Second Home We live on the Oregon Coast but we have many business clients in the Portland Metro area. Whenever we come to Portland we always stay in the Candlewood Suites. We discovered this hotel about three years ago and now it's our "home away from home." I know it sounds odd to most travelers to say that the Candlewood is like a second home but that's exactly how we feel. Whenever we walk into the lobby we are greeted like old friends. The staff stays fairly stable so we see the same people year after year and we know their names and they know ours. The fact that the personnel who work there are long-time employees says a great deal about the management of this hotel. My wife and I spend fifty to sixty nights a year at the Candlewood and we have recommended it to everyone we know. Our children have stayed there and so have our friends...and in all that time we have never heard one negative comment about the Candlewood Suites. A hotel is so much more than a furnished room - providing that is the easy part. It's everything else, that separates a good hotel from a great hotel. January 21, 2014
Rated 5.0 out of 5.0 by Excellent Christmas Stay We were in Portland over the Christmas holiday. We were there to reunite with my husbands sister whom he hadnt seen in almost 40 years. Stressfull, say the least so having a warm welcoming place to rest and have as our stopping place was crucial. These folks in every way accommodated us and made us feel at home. The reunion went well and we will be coming to Portland much more often now and will definitely make Candlewood at Portland Airport our new favorite place. We travel an awful lot and this property is superior to say the least. Thanks Candlewood Staff we do really appreciate you. See you soon. January 3, 2014
Rated 5.0 out of 5.0 by 1 Night Stay -wish it could have been longer! I have stayed at other Candlewood Suites, but this one is # 1 in my opinion. Having visited family in neighboring Washington over the Christmas holiday, I had a very early flight back home to Florida. I chose this Candlewood because of its' location to PDX Airport (about 2 miles away) . I found the 1 bedroom suite to be immaculate, spacious and very quiet and comfortable ! The lady that checked me in was very friendly and made checking in both quick and pleasant. My only disappointment was that by arriving very late evening and having a 6 am flight , I did not get to stay longer. I will definitely stay here again next time I am in Portland, and would highly recommend it to anyone who likes comfort, cleanliness and value! January 2, 2014
Rated 5.0 out of 5.0 by I WISH THEY WERE EVERYWHERE I TRAVEL TO! The staff here is incredible! They are ready to help out any way they can or just lend a friendly ear when needed. They are professional in their attire and demeanor, yet very warm and welcoming and have been in the past 3 1/2 years that we been staying with them. November 21, 2013
Rated 5.0 out of 5.0 by Wow, back again before I knew it! Thanks again for making me feel like one of your family. November 18, 2013
Rated 5.0 out of 5.0 by Excellent Facility and Staff I thoroughly enjoy all my stays at this hotel. The staff is very professional and courteous. The hotel is always clen and comfortable. November 8, 2013
Rated 4.0 out of 5.0 by Excellent choice with fantastic hospitality Great airport location and conveniently located for a quick drive downtown (right near the highway) without the downtown prices. No fancy frills, but a cozy place with a great staff. Our family spent four nights here and we had four rooms. Staff was great - worked with all three shifts and everyone was very friendly, helpful and service oriented. They made us feel very welcome and comfortable. Definitely recommend the property for a very reasonably priced, comfortable stay. September 30, 2013
Rated 5.0 out of 5.0 by Great staff The property was a normal Candlewood, clean, well located and secure. We selected the property because it was close to the airport. The shuttle service was superb as was the rest of the staff. It was raining when we were ready to go to dinner so the shuttle delivered us to a restaurant suggested by the staff at registration. No negatives on this stay. September 28, 2013
Rated 5.0 out of 5.0 by Great Value and very clean Great acknowledgement of my IHG membership. Extremely clean and neat. September 26, 2013
Rated 5.0 out of 5.0 by excellent accomodations I needed a place to stay near the airport and was very satisfied with my choice. The suite had all the comfort and conveniences I wanted. The computer room had up to date equipment. The shuttles were on time and the staff was most helpful. September 25, 2013
Rated 3.0 out of 5.0 by Nice Stay The staff was great. They were all very friendly and greeted guest as they arrive/departed. I stayed for a week and would do it again. The only negative thing was all the darn traffic. August 2, 2013
Rated 5.0 out of 5.0 by Back for more!! Love coming back to the Candlewood. Great staff!!! They are super helpful and keep the property in great shape. July 6, 2013
Rated 5.0 out of 5.0 by Just what I needed I had a one-night layover before I drove to Seaside the following day. This place was perfectly located near airport and huge shopping center. It was very clean. The gym and the laudry room (I used both) were nice and the staff were also nice and friendly. June 24, 2013
Rated 5.0 out of 5.0 by Great value I stayed 10 days at this Candlewood and it was an enjoyable stay. The staff went out of there way to make you feel wanted. The extra's, WiFi, work out room and washer's and dryers, made the difference for me. I have stayed at all the "other" hotels around PDX and for the customer care and price, Candlewood's cannot be beat. May 15, 2013
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