Rated 4.8 out of 5 by 28
Rated 5.0 out of 5.0 by jtj911 very clean
I stayed at the Candlewood Suites at Crabtree for business travel for a week. The room was extremely clean even though it isn't the newest Candlewood I've stayed in, it is fairly up to date and I found it to be very comfortable. Its a good location right off the beltline and across from Crabtree Valley Mall. I would recommend it.
August 26, 2013
Rated 5.0 out of 5.0 Loved the room.
My wife and I would've like a king bed. This property did not have any king suites.
We will be back at this property for 14 days on the next three weeks.
August 17, 2013
Rated 5.0 out of 5.0 by 82lee Great room and service.
I travel a lot and have spent many nights in different branded hotels and motels across the country. This was my first experience with Candlewood Suites. I believe the quality and value received will make Candlewood my first choice when I travel now. The room was spotless, the bed exceptionally comfortable, nice flat screen tv, and a plus for me was the fully equipped kitchenette since I was staying for several days. I also cooked out on one of the hotels top of the line Weber Genisis grills. The staff were very friendly, and eager to do "what it takes" to make sure of a hassle free stay. Rupal (the person I had most contact with) made me feel like I was the owner of the place. She was very friendly, personable, and sincere, in wanting me to be satisfied.
June 27, 2013
Rated 5.0 out of 5.0 by Keith30 Excellent staff. Clean room.
The cleanliness is perfect and housekeeping staff deserve the credit. The weekend front desk manager deserves special recommendation for being helpful and friendly. Two things that could be changed or improved are: The curtains do not completely close (not even close). This is a privacy and security issue as people in the parking lot can literally see right into the room and also somewhat disturbing with an east-facing window and the sunrise at 5:30 in the morning. Also, the entrance driveway and some of the parking spaces are on the back side of the building, and trees have grown to the point of not allowing all areas on this side of the building to be adequately lit, causing another security issue at night. Perfect otherwise, especially the staff.
June 24, 2013
Rated 5.0 out of 5.0 by Lp81 Great staff!
The staff were all just great, they really go out of their way to help!!
May 18, 2013
Rated 5.0 out of 5.0 by Cindy11 Highly Recommend
I lived at the Candlewood for almost six months when I moved to Raleigh last year. The office, housekeeping and maintenance staff are terrific. They're helpful, prompt and responsive. My room was clean, comfortable and the kitchenette was perfectly adequate and well supplied. The common areas and grounds are well maintained and the Candlewood Cupboard is a nice convenience. It's a well managed hotel offering good value for the money in a safe, convenient location. A great place to stay.
May 9, 2013
Rated 4.0 out of 5.0 by Rockyknoll Comfortable beds and very quiet for a restful stay.
Very convenient to the area where I am working and the Candlewood meets my needs for a comfortable, restful three nights per week stay. The suites for the most part are clean and quiet. To have the convenience of a suite, there is no pool or restaurant available on premises which isn't inconvenient for me because of the area restaurants and I am not a pool person. The cabinets are well stocked with the necessary utensils for cooking and there is a dishwasher and full size refrigerator. If it were necessary to stay for a long term home away from home, or a short term stay, I wouldn't hesitate to book a room.
May 9, 2013
Rated 5.0 out of 5.0 by rc50 excellent value all around
hubby and I were surprised by the cleanliness, friendliness and over the top great value for our bucks. If we ever need to go back to Raleigh, this will be our go-to hotel. Pity can not find this chain of hotel in every city.
May 3, 2013
Rated 5.0 out of 5.0 by Cindy1998 Wonderful Customer Service
We were only there for one night but the staff was wonderful to us - we got there early but they got our room ready right away.
They offered suggestions for restaurants and quick directions to the venue we were attending. The room was very clean, comfortable and quiet. We would certainly stay there again when we visit Raleigh!
April 10, 2013
Rated 5.0 out of 5.0 by nishinish Awesome customer service and great room!
I had a wonderful experience at Candlewood Crabtree. I originally had separate reservations under 2 names and the manager was so nice and accommodating right from my phone call all the way to the end of my stay. She gave me an upgrade and let me keep the room I had under the first reservation. The rest of the staff was so nice, and always welcomed you when you entered the hotel. Surrounding area is extremely safe, quiet, and very close to a big and convenient shopping mall.
April 4, 2013
Rated 4.0 out of 5.0 by papadave convenient, good amenities
housekeeping staff did an excellent job, front desk very helpful and friendly.
April 3, 2013
Rated 5.0 out of 5.0 by Richards77 Nice clean rooms and smooth check-in
I often travel to Raleigh for business and I look forward to the trip because of the wonderful service during checkin and checkout and throughtout the stay. Candlewood makes the trip much easier to handle because I know this part of the visit will be great!!! The rooms are always clean and appliances are always workable as well as a comfortable clean bed.
March 14, 2013
Rated 5.0 out of 5.0 by Safe2 Safe, comfortable and caring staff!
For a woman traveling alone, Candlewood Suites made me feel safe to stay away from home. The staff was excellent, always greeting me on arrival and departure from motel. The room was very clean, with free coffee and popcorn. I had nice fluffy, big towels and a wonderful queen sized bed. Thanks for making my stay a great one!!!
February 25, 2013
Rated 5.0 out of 5.0 by RobertE Great stay
I consider myself very lucky to have found this place. It's comfortable and very clean throughout. The staff is also fantastic, they are all friendly and accomodating. I stayed here over a year and the overall environment easily made me feel at home. The location is pretty good too. It's walking distance to the Crabtree Mall and not far from downtown. I'll surely stay here again and I highly recommend it.
February 10, 2013
Rated 5.0 out of 5.0 by tommyb2616 Clean Place and Great Value, Super Staff
We have stayed here twice in the past mont and must return again in February as our dentist is in the Raleigh area.Its close to him as well as many great restaurants and shopping.I must say the Candlewood Suites is very clean and the staff is very accomodating , they go out of their way to make us feel comfortable and respected as customers. If you need a great place to stay where they dont charge insane prices dont miss this place.
January 22, 2013
Rated 5.0 out of 5.0 by cody91 Comfortable bed and great service!
As a recently severely injured veteran on leave visiting family, I asked if a switch to a larger room was possible to allow for my wheelchair. I was very impressed with how quickly they made it happen and without question. They didn't even make me pay the difference. I would definitely stay here again and recommend this hotel without hesitation. The location (right down the road from Crabtree Mall) is a plus, too.
January 6, 2013
Rated 5.0 out of 5.0 by kathryna always a pleasurable stay
Excellent location, clean rooms, thoughtful, friendly and helpful staff. This is not a full service hotel, but I cannot think of anything I have needed that has not been gladly provided. The beds are comfortable, the sheets fresh, no one comes in to make your bed, but then no one come in to bother you either. There are about 10 excellent restaurants across the street, 440 is 2 minutes from the parking lot and the delivery restaurant options are also plentiful.
The cupboard is prepackaged junk food, but for many travelers that is their preference. If I could suggest anything it would be better hairdryers for your female guests.
Good place, good people, making a plan to stay here is not a mistake.
January 3, 2013
Rated 4.0 out of 5.0 by jeffreywcu244 Great staff, but some faults
I have enjoyed my stay here thus far....but there are some changes that could be made.
The Internet is something that could be worked on for sure. It is slow and it cuts out randomnly. It says it has great signal and then, all of a sudden it cuts out on you.
I don't like how they don't service your room for DAYS at a time and rely on your to do that....that is a negative.
Other than that, I don't have any complaints.
Would I recommend this hotel to someone....I haven't made that decision yet. The customer service was superb....but the warranted concerns do worry me.
November 12, 2012
Rated 5.0 out of 5.0 by birdie3 great home away from home
planned to stay 5 days biut ended up staying entire week due to storm. staff was extremely accommodating and friendly. would absolutely stay again and again. Rupal was amazing and Michele checked me in & out with ease & constantly inquired about my well-being. Greatly appreciated. Everyone at this property was extremely friendly and concerned.
November 6, 2012
Rated 5.0 out of 5.0 by GoTarheels Great Candlewood
I stay in many Candlewood Suites and this is one of the best. Great location - easy access to I-440 and right across the street from a mall. Staff are very attentive.
October 18, 2012