Rated 3.5 out of 5 by 126
Rated 5.0 out of 5.0 by Tami19 Friendly Staff
I really enjoyed my stay here at Holiday Inn at Crabtree. I held my Family Reunion here and the staff was awesome!!! I love them! They made sure everything was done when I needed. They smiled everyday and no one walked around like they didnt want to be at work. I would definitely recommend.
August 28, 2014
Rated 5.0 out of 5.0 by Dina707 Great place to stay
This hotel was clean and the room was quiet. I was able to access the internet, no problems. Staff was friendly and polite. The water in the shower did take a while before it got warm.
August 28, 2014
Rated 4.0 out of 5.0 by Grizzle Nice Older Holiday Inn
I have no complaints about the hotel. The staff was friendly, room clean, comfortable bed and nice work table. I did quite a bit of work in the room and it was very peaceful. The hotel is a little older, but still nice and right across the street from the mall. With my discount, the room and stay were well worth it.
August 18, 2014
Rated 1.0 out of 5.0 by dkb57 Already answered this
the experience was terrible! I stay in hotels all the time. I do not plan to stay here again.
August 18, 2014
Rated 1.0 out of 5.0 by dkb57 Worst experience
I stay in many hotels. This was the worst experience I have had. Had to move rooms, hot water barely trickled out. Some of the staff was unresponsive.
August 18, 2014
Rated 3.0 out of 5.0 by Broz1965 Elevator situation
One elevator is unacceptable for staff and clientele.
August 18, 2014
Rated 4.0 out of 5.0 by e-memories Good choice for group meeting.
Food was tasty and buffet tables were kept well supplied for the group meetings. Restaurant staff for breakfast in the hotel restaurant was very friendly and efficient.
August 13, 2014
Rated 1.0 out of 5.0 by Sleepy171 Should not be an IHG property
There were several issues with my stay. My room smelled of smoke. Bathroom smelled of smoke the worst. Stood in ankle deep water while taking my shower. Only one working elevator, which was shared with staff, making it slower than normal. Had to keep getting my key redone so I could get in my room. Extremely frustrating to wait to get on elevator to get to your room and then not be able to get in. Go back and wait on elevator, get frustrated and go down 8 flights of stairs. Get key redone and then wait on elevator again. This place is unlike any other IHG property I have ever stayed at.
August 11, 2014
Rated 3.0 out of 5.0 by tleee Check-in Requests
Online reservation requests were not acknowledged or followed. Staff had problem locating room of my choice.
I came in very tired from a full day's work and had to wait for a room to be located. Was not a very happy camper.
August 7, 2014
Rated 3.0 out of 5.0 by Bubbalike69 Good location
Hotel is in good location close to what I needed. Hotel is in need of remodel. Rooms showing their age. Hot water wasn t always hot enough.
August 4, 2014
Rated 2.0 out of 5.0 by CONCERN TRAVELER HOUSEKEEPING
I WISH THAT THEY WERE MORE SENSITVE ABOUT CHANGING THE BEDDING, ABOUT LEAVING ADEQUATE TOWELS [IF THERE ARE 4 PEOPLE IN A ROOM PLEASE LEAVE ATLEAST 4 TOWELS.] ALSO, 4 PEOPLE USE SOAP EVERYDAY. THEREFORE,IT WILL BE GOOD TO TAKE THAT INTO CONSIDERATION.
July 29, 2014
Rated 5.0 out of 5.0 by IamTraveler2014 Convient, Nice Staff
Convenient to interstate and mall; staff nice; room service breakfast fast and good
July 27, 2014
Rated 1.0 out of 5.0 by Jbnga Worst Holiday Inn I've ever stayed at
My key stopped working 4 times ( 11th Floor)
Rooms have a terrible smell
Staff doesn't care if you are happy or not
This is by far the worst IHG property I have ever stayed at. My first time writing a review. I was so disappointed, I took the time to do this.
July 26, 2014
Rated 2.0 out of 5.0 by MarthaJ Great Service, room needs improvement
Good thing renovations are underway as the room was in not so good condition. The staff more than made up for the quality of the room. Everyone went the extra way to make us feel welcome. The restaurant was suprisingly very good and prices were very competitive. Once the renovations are done, this will be a great hotel to stay in. Cudos to the staff. They are definately 5 star.
July 16, 2014
Rated 5.0 out of 5.0 by Radar Ron Sassy
Great stay, professional and helpful staff. Great location, easy to find. Food in restaurant (Cheeseburger) was great! Hot downstairs I guess due to AC out. Room was cool. Room carpet needed shampooing due to stains and needed a small refrigerator would have been nice. Other than that , a great stay and yes I will stay again!!
July 16, 2014
Rated 4.0 out of 5.0 by pepjimmy99 ok place
no coment you have my info , staff was awesome please pass on the kuddos they deserve it .
you all need box fans for the room free or rent
July 15, 2014
Rated 1.0 out of 5.0 by Broz1965 Elevator always broken
The hotel was busy and staff worked hard. 1 elevator is unacceptable and this renovation is taking to long asking guests to be patient for over a year
July 14, 2014
Rated 1.0 out of 5.0 by trosefl demolish, don't waste money on a rebuild
This is one of those tired old location that make you cringe at the thought of staying at a Holiday Inn. Musty old rooms. Got spider bit, actually found 4 spiders in the room, 2 in the bed.
Fortunately there are several new hotels across the strees, stay there.
July 14, 2014
Rated 4.0 out of 5.0 by Scooter2014 Business stay
Hotel was a good value and centrally located with easy access to major roadways.
Staff was courteous and the room was kept clean and comfortable.
July 12, 2014
Rated 5.0 out of 5.0 by rondor99 comfortable room
The room was very comfortable as well as the bed and sofa.It was also very clean. They are renovating at this time but for us it posed no problem. We really appreciated the staff respecting the "quiet please" sign on the door and not disturbing us. We recommend this hotel to everyone. We have stayed there many times in the past and have never had a bad experience.
July 10, 2014
Rated 3.0 out of 5.0 by gigi63 nice for the price
Overall it was nice for the price we paid. However the elevator in the rear broke down a lot so that just left the one elevator for all the guest which was frustrating. The decor could be updated as well.
July 9, 2014
Rated 5.0 out of 5.0 by KL41 Great customer service
Could not be more pleased with the staff, always greeted with a hello and a smile and were so helpful with directions etc...
July 2, 2014
Rated 4.0 out of 5.0 by Pam46 Great customer service and considerable
I would recommend the Hotel to my friends and family because of great comfort and hospitality.
June 25, 2014
Rated 5.0 out of 5.0 by Jay1428 Outstanding Service
The gentleman, Tim, was very accommodating at my check in. He and I were talking and I told him that I was in Raleigh because my daughter was having hip surgery the next morning. He immediately stopped typing and looked up at me and said "I am going to take care of you". He then gave me a significant discount on my room. He and the other person behind the desk were very gracious, polite and professional. Yes, there is some good people on this earth.
June 24, 2014
Rated 3.0 out of 5.0 by butterflyfreedom Location better than accommodations
I'll preface my review by noting this hotel is under renovation. With that said, the hotel is on the older side and it shows. My husband and I stayed here over a long weekend visit to the area. The location is ideal for interstate access, shopping and access to downtown. It is right off the interstate. There is a very nice mall with higher end restaurants (Cheescake Factory, McCormick
June 22, 2014
Rated 4.0 out of 5.0 by Sherri A. Hotel Experieince
My experience with this hotel was excellent, although we did not use any amenities other than the pool. They ran out of towels at the pool and our room was not cleaned. We did have the do not disturb sign up and were staying over, but removed it while the cleaning staff was still on the floor. It was ok though as we often have them skip cleaning when we stay over.
June 19, 2014
Rated 5.0 out of 5.0 A very good eperience in the entirea=ity.
Again, the stay exceeded any satisfactory rating and was memorable in every way. Thanks.....
June 18, 2014
Rated 5.0 out of 5.0 by Mark G. HI traveler
Older hotel, but very comfortable. Quiet room. Would come back for another stay
June 14, 2014
Rated 4.0 out of 5.0 by LongJumper Great Location and Friendly Staff
Upon entering the hotel, the staff immediately greeted us, and made us feel right at home! Very comfortable atmosphere!
June 12, 2014
Rated 1.0 out of 5.0 by BAB2014 Steer clear of poorly trained staff with no critical thinking skills
After a stay with multiple issues, I can say with confidence that the staff needs some significant training. We were called twice after 10 PM by the night auditor about our bill and then again by the same person at 6:30 am the next morning for the same item which we indicated would be resolved with the front desk when we headed downstairs for breakfast. We were told that she wanted to resolve the issue while she was on her shift- we however are not awake during 3rd shift and we're not able to get a restful nights sleep. If she was so concerned about billing, we would have gladly disputed a charge on the credit card we had on file during normal business hours. Clueless and insincere front desk manager Pam did nothing to make the situation right when it was clear that she and the staff had made a mistake in thinking that there was an issue with our bill and reservation. Their behavior was borderline harassment in their aggressive approach to contact us multiple times during the day during our vacation. Again, I stress that the error was on their part and would have easily been resolved within their internal processes if they had been less lazy and done their research by looking us up in their reservation system. As a final note, the hotel advertised a pool, which was closed during MEMORIAL DAY WEEKEND. We were told that the manager needed to clear the pool to be opened and that they were out of town on a business trip until the 30th. Not sure what type of business trip would occur during Memorial Day weekend- I hope it was a seminar on how to hire better staff.
June 5, 2014