Rated 4.8 out of 5 by 33
Rated 5.0 out of 5.0 by Frequent Raleigh Visitor Responsive management, nice suite layout
I like to stay in Crabtree Valley for my Raleigh business trips and this was a good deal for a suite-style room, my strong preference. I only missed having a breakfast buffet for a quick bite as I am always rushing out to meetings first thing in the morning, but this was remedied by picking up some muffins and yogurt the night before at the local supermarket, which lasted a few days. Best was that the management was very responsive when I made a small complaint/suggestion about my room, and went above and beyond to make me a happy customer, who is now more likely to return. Sometimes comments or suggestions fall on deaf ears, but in this case the manager obviously cared and wanted to make things right, and that far outweighed the small annoyance I commented on.
February 28, 2014
Rated 5.0 out of 5.0 by gfox warm, caring staff
This establishment is exemplary in their customer service, free services offered (WiFi, laundry, cable) and their clean, comfortable rooms, buildings and grounds. My original reservation was for one week but got extended by another month. They were always pleasant as my needs changed and even allowed me to move from my original room because of noise from the electrical equipment room. As my stay extended they also allowed a reduced room rate which was greatly appreciated. Thank you so much for a wonderful stay. I will recommend the Candlewood Suites of Raleigh, NC to everyone, and will look for this hotel on my travels to other parts of the U.S.
February 10, 2014
Rated 5.0 out of 5.0 Home away from home
I was having my floors redone and needed to vacate my house for several days. I wanted to be able to cook and I wanted to have friends over but not in the middle of a bedroom. The queen suite was perfect! I could shut the door to the bedroom and still entertain.
The night I checked in it snowed. I typically work out at t local gym but opted to use the fitness center instead to stay off the roads. It was convenient and allowed me to get my work out in that day safely.
Finally, I found the staff to be very friendly and helpful!
February 3, 2014