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Rated 3.8 out of 5 by 26 reviewers.
Rated 4.0 out of 5.0 by I would recommend Candlewood to anyone who has a pet The overall experience was good in that the issues that the staff could manage they managed well. There were some loud parties, but in a hotel setting, I expected that. Upon check-in there were a few minor issues with the cleanliness of the room but upon notification, the staff took care of the issues immediately. When we had mechanical issues with the room, they were immediately addressed as well with the exception of a running toilet which I take some responsibility for in that I may not have been clear in the issue so the wrong issue was addressed. For the most part the staff were all very helpful and willing to make our stay as comfortable as possible, there were a few times when they customer service could have been better but being that we were there for so long (6 months) I just chalked it up to them just being extremely busy as the overall experience with staff was positive. The hotel is affordable as compared to other extended stays in our area and the fact that they allowed our cat was a plus. If I have one major complaint it is the WIFI, it was EXTREMELY BAD but it was at least an option and included in the price of our stay. We had to call IT support many times but to their credit they always called the next day to ask if our issue had been addressed. The weekends were the worst time to access the internet. The walls in the rooms were very thick, or so it seemed, as we could barely hear the next door occupants from inside the room but we could hear much more from the hallways. Having laundry facilities on site and included in the price of the room was a huge plus. I will stay there again, definitely! and would recommend the facility to anyone staying extended stay or just for a couple of days. January 7, 2014
Rated 5.0 out of 5.0 by Quiet and convenient. Great value. This property is why I stay at I H G properties. November 25, 2013
Rated 5.0 out of 5.0 by Nice quiet comfortable room! I have yet to stay in a bad Candlewood Suite. Great location, clean comfortable room. Great for business stays. November 24, 2013
Rated 1.0 out of 5.0 by Never again I usually really like Candlewood Suites, but this one is mismanaged enough that we will not be back. The room was not cleaned very well. For example, the top of the refrigerator was caked with dust. Easy to see for average height male, however shorter cleaning crew just swipes the top edges and can't see or reach the top. I was not recognized or acknowledged as a Priority Club Platinum Elite member. One of the five of us checking in (all Platinum Elite) were asked to spin a prize wheel and then never received anything anyway. Conversation with manager reference two different rooms rates I was paying for two of the exact same room went nowhere except for excuses instead of answers. The rates were not a big deal, but the conversation shows the ineptness of the management staff. It was a lot of little things that added up that none of us will return. Besides, there is a nice Crowne Plaza nearby anyway! November 9, 2013
Rated 5.0 out of 5.0 by A Road Warrior This is one of my favourite Candlewood's. I use it almost exclusively when on business in MSP. It is conveniently located for all my needs. The staff are always available and very courteous. With the renovations that they have done, it is an even bigger pleasure to stay here. Highly recommend it. October 3, 2013
Rated 4.0 out of 5.0 by Good overall One problem was the inability to adjust the room temperature. September 30, 2013
Rated 1.0 out of 5.0 by VERY RUDE FRONT DESK PERSONS !! CONSTRUCTION NEXT DOOR MADE PARKING POOR.ROOM WAS AVERAGE.FRONT DESK STAFF VERY RUDE AT CHECK OUT AND NOT VERY ATTENTIVE DURING STAY. I WILL NOT RECOMMEND OR STAY AGAIN. September 10, 2013
Rated 3.0 out of 5.0 by Be aware of the Housekeeping rules! Recently stayed at the Richfield facility with my family while on holiday. Great location and easy access to Downtown Minneapolis and other interesting places. However checked out on Day 8 of planned 11 days stay due to disagreement over Hsekeeping. Faclity has a 7 day cleaning policy for Long stay guests but cleaning staff do not work w/ends except to clean checked out rooms. So if you check in on a saturday/sunday your room will not be claened until the subsequent Monday! Manager is around only on Tuesdays so staff on site cant exercise discretion e.g. an easy solution would be to move us into recently checked out rooms that have been cleaned. September 6, 2013
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