Rated 4.3 out of 5 by 75
Rated 5.0 out of 5.0 by mburnside Amazing Pool and Great Hotel!
This pool is great for families with children and adults without. There is a great waterslide and also a wading pool for small children. The hot tub is huge and there is a game room too. Everything is quiet in the room areas.
June 23, 2014
Rated 5.0 out of 5.0 by sherilk exceeded expectations
I recently had an appointment in Minneapolis and wanted a place to stay before driving home in the morning. I was pleasantly surprised at this Holiday Inn. The staff is friendly and helpful, the beds are very comfortable, the room's air was working perfectly on a very hot day, and the hotel restaurant was quite good. Absolutely nothing to complain about....I'd definitely stay there again!
June 20, 2014
Rated 5.0 out of 5.0 by Naturally Clean, comfortable and wonderful service!
Have no fear about staying here...excellent choice for us late at night and needing to get to sleep. Everything was great, including the staff and the excellent bed/pillows. And the room was clean!
June 17, 2014
Rated 5.0 out of 5.0 by JACK79 good stay and refreshing staff
I DON'T WANT ANY FREEBIES JUST WANT TO COMPLIMENT THE EXCELLENT STAFF FOR THEIR DOWN HOME ATTITUDE AND ATTENTION TO MY WHIMS AND NEEDS TO MAKE AN OLD MAN FEEL LIKE HE IS HOME, THE ONLY THING MISSING WAS MY DOG AND CAT AND A WIFE TO NAG ME !!
I THINK YOU NEED THIS STAFF TO TRAIN HOTEL WORKERS !!!!!!!!!!!!!!!
June 12, 2014
Rated 5.0 out of 5.0 by Cuda986 Diamond in the rough
As you drive near the property, you almost wonder if you made a good choice...let me be straight with the you, this is now in my TOP 10 properties of all time!
June 7, 2014
Rated 5.0 out of 5.0 by Chlpnw Excellent service and foood
Great customer service and the food was excellent. along with the restaurant service.
June 6, 2014
Rated 4.0 out of 5.0 by Rosco73 Kid Friendly
As a platinum member I was upgraded to a 2 queen suite. We were in town for our district Taekwondo tournament and spent the entire weekend as a getaway.
Pros: Large room with comfortable beds. All the TV's worked and the room stayed a very comfortable temperature. Hotel staff was courteous, nice and efficient. The pool was fun for the kids. The hotel keeps staff available to monitor the water slide. The pool area was really neat and atmosphere was relaxing.
Cons: The pool area was designed for little kids. There is not much for an adult to do if you just want to swim. My room had a window next to the door. I had a great view of the hallway. This got a little creepy. I was watching a show and laying on the couch. When I sat up there were two guys in the hall watching with me. No harm, just weird. The restaurant was a disappointment. VERY over priced and slow service at breakfast. I was one of two tables and had to wait. Signature french toast, OJ and sausage for two was almost $35 before tip.
Overall I enjoyed my stay. The kids had fun and we all slept well. There is plenty to do and eat within a few minutes of the hotel.
June 4, 2014
Rated 5.0 out of 5.0 by R.Thomas very clean hotel and excellent personnel
Check in very quick and effortless. Cassandra (I believe) was on duty then. Excellent employee------service industry needs more like her !
Bed lamp in room was broken-----replaced with new lamp in 7 minutes. Room and entire facility was very clean.
Will absolutely stay here again when visiting the twin cities.
June 3, 2014
Rated 4.0 out of 5.0 by Michael3209 Very quiet and clean.
The room was nice and the lobby was comfortable. Enough for the Kid's to do. The restaurant has a poor waitress which really ruined my experience with my Son, but the other ones made up for it. Other than that, it's a nice clean hotel conveniently located in Lakeville.
June 2, 2014
Rated 5.0 out of 5.0 by MrsPT Great place for the family to stay!
We had a great stay at the Holiday Inn in Lakeville. The gentleman at the front desk, Cody, was awesome! He was very friendly and helped us out a lot when our autistic daughter was having a melt down because our room key didn't work. His customer service from the time I called to confirm the reservation to check in to check out was fantastic! The room was perfect for a family and even though we were a pool view suite....the bedroom was very quiet which allowed for a great nights sleep. The pool area was perfect for my 6 & 8 year old daughters. Room service was quick and the food was good as well. Even though Lakeville was farther away from the places we needed to be in the Twin Cities area, we plan on staying there again the next time we find ourselves in the area.
May 21, 2014
Rated 5.0 out of 5.0 by Thomas222 Amazing Service
I love it when employees tell me how much they like where they are working. These folks aren't shy about telling me how much they like the management and owners. To a person the staff are cheerful and helpful. I will stay here every time I'm doing business on the South side of the Cities.
May 19, 2014
Rated 4.0 out of 5.0 by Momdeb Pool side room.
Nice room. Lots of fun things for the kids to do. Table and 2 chairs right outside room in pool area. Restaurant food was good, but service very slow and it wasn't busy.
May 7, 2014
Rated 5.0 out of 5.0 by CRUISING2222 Wow ...NICE!
This is a very nice hotel. Close to Mall of America it is very convenient for a nice get away. But the thing that impressed me the most was the staffs consideration. There was a small discrepancy that we encountered. Talk about pleasant and receptive to the issue I give you a "ten" hands down. The manager Greg made sure that the issue got reciprocation that is what I call service! Keep up the great customer service you are a wonderful establishment! The upgrade (for platinum elite) was also very much appreciated.
The room was outstanding :).
April 10, 2014
Rated 5.0 out of 5.0 by Marman Sweet Surprise in Lakeville
We were displaced from our home while our wood floors were being refinished and stayed at this Holiday Inn. We had a king suite with an adjoining two queen room. It was perfect for our family. The beds, linens and pillows were superb. The hotel is very clean and the staff was amazing. I ordered room service one evening from Rudy's and it was very prompt. The pool area was also clean. The front desk staff were so accommodating - even extended a late check out to us on our last day at no charge.
I highly recommend this hotel.
April 6, 2014
Rated 5.0 out of 5.0 by cmomof4 Great stay
Thank you for the great stay, arrived late, the clerk was super nice, helped us get in to our room fast.. He offered a late check out, and gave us a discount for getting in late. Very clean! Highly recommend.
March 22, 2014
Rated 2.0 out of 5.0 by dmc917 Not impressed
We were very disappointed. Overly crowded pool and splash area, very loud late, too many kids parties at once and food was not good. Way too expensive for what our experience was. Not recommending...
March 12, 2014
Rated 4.0 out of 5.0 by runningmama Nice waterpark but unexpectedly closed???
Being from the area, we decided to stay locally overnight for a family getaway with a pool. We chose this hotel for one reason: the waterpark. Imagine our surprise (and children's disappointment# when we woke up to a DRAINED waterpark. This appeared to be scheduled maintenance, which was disappointing that we weren't alerted to this fact upon making the reservation or prior to checking in. Of course there were other amenities we could take advantage of #waterslide, pool), but our children are quite small and the splash pad was the main draw of the establishment. The manager took 25% off our bill, which was nice, but I felt they could have done more. Also, this hotel seemingly allows weekend birthday parties. We checked in a bit early and the pool area was crawling with wrist-banded kids and minimal parent supervision. The party was to end at 4pm, but there was no oversight by management to enforce this departure so parents let their kids swim longer. Not appreciated, being we were paying guests. Overall, we'd come back, but I would definitely check on 1. whether there is a birthday party going on and 2. if any portion of the waterpark is planned to be shut down during our stay.
February 6, 2014
Rated 5.0 out of 5.0 by Jill57 Great hotel
This particular Holiday Inn Express has so many good amenities they offer, like entertainment and food with the attached restaurant. The staff is friendly and the service is excellent.
February 1, 2014
Rated 3.0 out of 5.0 by Captain PHD Spacious room, terrible bathroom, average service.
Had a poor experience here last time just before Christmas. This time was a different set of problems. Had ants in the bathroom and the bathroom sink drained at a snails pace. The front desk help was only average.
January 8, 2014
Rated 5.0 out of 5.0 by KO62 Very clean
Rooms we're clean and comfortable. Pool area clean and safe. Poolside rooms were great. Front desk people were helpful and professional.
December 30, 2013
Rated 4.0 out of 5.0 by HeatherLynn Loved the hotel--not so great breakfast.
This was a beautiful hotel and the kids had a blast at the waterpark. The staff was helpful and friendly. I did not have the issue that others have mentioned with not being able to get enough wristbands for our room--the woman who checked us in basically gave us many as we needed (which was a lot). The rooms were really nice and comfy.
Went to the restaurant for breakfast and was not very impressed. The staff was friendly and attentive, but the food was not great. I had the eggs benedict and my eggs were so under-poached that the white oozed out when you cut into it. My daughter liked her pancakes, but was not impressed with the one slice of bacon that came with them.
December 17, 2013
Rated 4.0 out of 5.0 by CCMom Honest Employees
After checking out and getting part of the way home I realized I forgot a valuable piece of jewelry in my hotel room. I called, spoke to someone in housekeeping (Peggy, I think?), and she actually went to my room to look for it. The person who cleaned the room had found it and had it on her cart to be turned in. I fully expected this jewelry to be gone for good, but your honest staff made sure that my belongings were found and brought to the front desk to be picked up by a friend. I cannot thank your staff enough for finding and turning in this item which is very important to me. Not everyone would have done so. Please make sure they receive my thanks!!
November 5, 2013
Rated 5.0 out of 5.0 by CaptainFAN Perfect Experience for the Wedding We Attended
We were delighted with every aspect of our stay, except the fact that we did not have an opportunity to play in the beautiful aquatics area. The room was immaculate. The bed was comfortable. The wedding reception was flawless. Even the restaurant (Rudy's Redeye Grill) and the staff (hosts, servers, and support staff) were welcoming and helpful, even though we were there just for drinks and a snack before the wedding. We would definitely recommend this hotel to friends and family for a simple stay, or for a memorable event. Thanks!
October 29, 2013
Rated 4.0 out of 5.0 by Sherrie1818 A great stay
Front deck staff went out of the way to make our stay enjoyable by printing out directions to offering us cookies to a friendly how was your day.. The room was very clean and comfortable. Also hotel was pet friendly which was crucial as we travel with our cats. only negative would be the restaurant- lunch was tastey but pricey and we preferred to eat elsewhere. Highly recommend this property.
October 16, 2013
Rated 3.0 out of 5.0 by Misha0710 Mixed messages from hotel literature and staff
I'll start by saying the woman that checked us in was very pleasant and nice. The room was comfortable, definitely able to relax. We were here for a wedding, but were excited about the water park feature of the hotel and packed our swimsuits so we could relax in the hot tub after the reception. The hotel literature in the room stated that the pool area was open until 11pm on Friday and Saturday. We went to check out the pool at 10:30pm on a Saturday night and it appeared closed, staff was cleaning up the pool area. We chatted with one of the water park staff who told us the pool was closed. We told him the book stated that the pool was open until 11pm and he responded with, "Yes we are open until 11 and you can swim until 11pm, but I'm ready to get out of here I've been here all day." We quickly changed into our suits and came back to the pool area. There were no staff present, the water slide gate was locked, the water park appeared to be closed. We went into the whirlpool, since we were under the impression the pool was open until 11pm. Within 5-10 minutes there were staff telling us we needed to get out, one threatened to kick us out of the hotel, etc. I was so unimpressed and found them so rude. I would have gotten out with a simple, "It's 11pm and the pool is now closed" comment instead of "If you don't get out we're going to kick you out of the hotel." I should add the woman that made these comments was not water park staff, she looked to have come from the front desk. We started to get ready to leave, only to find we had been locked in. At this point it probably was around 11pm (I wasn't wearing a watch.) The staff unlocked the gate so we could exit. I am extremely unimpressed with the mixed messages and customer service surrounding the waterpark - do not advertise being open until 11pm when staff are cleaning up at 10:30pm and closing everything down. My experience went from being one with amazing customer service to probably some of the worst I've ever experienced at a hotel.
October 2, 2013
Rated 5.0 out of 5.0 by sronce1988 Recognition of IHG Rewards Club Members
After a horribly, long travel day full of flight delays, this place was exactly what I needed. I chose the location based on where I was headed the next day. Upon opening my room door, I immediately noticed my room was upgraded. I can only attribute this to my Platinum Elite status with the IHG Reward Club. Once settled, I made my way down to Rudy's Redeye Grill. This was a great place to get a scratch made meal, good service and some relaxation after the day I'd had. I was able to enjoy some Monday Night Football as well.
September 23, 2013
Rated 5.0 out of 5.0 by BerryClan01 Great place for family fun and relaxation!
The room was clean and spacious (we had a suit). Plenty of space for my wife and I, as well as our 3 kids (all under 10). Parking was plentiful and the staff was very friendly and accommodating. The indoor 'Water Park' didn't exactly live up to our expectations, but to be fair, we probably had unrealistic expectation in terms of size. There was plenty to do and the kids absolutely LOVED the 2 story water slide. The only bad part about the slide was it required a staff member (life guard) to man the station while it was in use and there was some relatively brief time that no one was available. The area was open fairly late into the night so the kids were exhausted by the time we got back to the room, which meant they all passed out right away. For you parents, you know that translates to a blissfully quiet evening for the adults and a great nights sleep for all. Would highly recommend this property if you are in the area and we fully intend to use it every time we visit relatives there.
September 20, 2013
Rated 5.0 out of 5.0 by JTM58 Excellent Hotel for Business Travel
Holiday Inn Lakeville is a great location if work takes you to the south Twin Cites area. Easy to get to from airport, comfortable and quiet rooms, and a very clean property. The on-site restaurant was excellent. I enjoyed both breakfast and dinner. The hotel has a nice pool/water recreation area. I didn't use it, but it would be a nice amenity for family travel. Very solid WiFi connection; always a good thing.
September 20, 2013
Rated 3.0 out of 5.0 by kathyb62 Overpriced
Although it was great for young kids as the indoor pool and slide was a big hit, we thought it was way overpriced. My niece got married nearby and we had quite a few rooms reserved for family and friends, but they would not give any reduced rates. The lighting in the rooms was very poor - bathrooms very small. When i called to inquire if they served a continental breakfast, the gal replied, "No, we are a full service Holiday Inn, you get a continental breakfast at the express facilities." Does that make sense? However, my experience is that the Holiday Inn Express locations are newer, bigger, much more comfortable and far cheaper.
September 11, 2013
Rated 5.0 out of 5.0 by KENLOUISE Primary Place to Stay
I always stay at the Lakeville Holiday Inn. I have family in the immediate area and this hotel is our choice to stay at everytime we visit our family. Always clean and comfortable.
September 6, 2013