Rated 4.3 out of 5 by 185
Rated 5.0 out of 5.0 by Roselynn Friendly
The staff was very friendly. The hotel was booked for the night we wanted but was able to check in early the next day to get ready for our afternoon wedding we were going to. Elevators were a little slow but everything else was just fine. The Green Mill restaurant right inside the hotel was very convenient and the food was good at a reasonable price. We will come again.
July 26, 2014
Rated 5.0 out of 5.0 by CTOJohn Everything was just right
Location is good. Shuttle to airport picked me up promptly even though it was midnight. Quiet, comfortable. Staff was great.
July 25, 2014
Rated 4.0 out of 5.0 by Timmayboy1 Nice Quiet room
Pool area was closed for a wedding but clerk explained at check in.
Had room service and food was excellent.
July 24, 2014
Rated 4.0 out of 5.0 by Big Traveller Good night sleep!
Great hotel and very friendly staff. Kids loved the pool. A bit noisy if you overlook the pool area from your room in the early evenings but nothing overwhelming. A family member forgot a piece of clothing in their room. Front desk staff were finished their shift but still went out of their way to help and get the item from housekeeping. Now that's service!
July 24, 2014
Rated 5.0 out of 5.0 by Taz123456 great service
Steve was the first impression of the Hotel, All slicked up looking good very professional, Keep up the great work Steve.
July 23, 2014
Rated 2.0 out of 5.0 by Sean26 inaccesable nearby amenites
We were here for a training conference, but due to construction, we could not access nearby restaurants for lunch or dinner. The fact that it was next to the freeway and in the middle of an industrial parkway where there was no where to walk or relax made us feel like trapped rats. The onsite restaurant was very cold, dark and expensive . In fact the entire hotel (lobby, training rooms, hallways) were so uncomfortably cold that it was miserable. While we could take a shuttle to the mall to eat in the food courts for dinner, this clearly was not acceptable for a weeks meals and clearly not an option for lunch. On the first day of training we had no choice for lunch. The restaurant staff were not able to get us in an out on a timely basis. It took an hour and a half just to wait on 10 of us and said that they were not notified that a training conference was going on that day. . I also had eaten there the night before and the waiter did not come back to take my order for 20 minutes. I even asked him if they were going to have trouble getting our group in an out of the restaurant in under an hour, and he replied that they are used to this and always prepared. As for the evenings, the time it took take a shuttle to the mall (or catch the metro to downtown once we got to the mall) and eat, took over 5 hours and cut into our homework and study time. As the days wore on, it was clear that complaints about this was being taken seriously as the shuttle drivers were more willing to drop us off places to eat at dinner on their mall routes. However, we had to walk 3-4 miles just to get back.
Due to all of these problems, our agency decided to buy pizzas for lunch one day from the restaurant. But we were not allowed to eat it in the conference room and only could eat in the cold lobby, our rooms or the pool area. We asked management about outside picnic tables, but his response was less than accommodating, stating that that those are only provided at long term stay hotels. When asked why they don't at least have one for their employees, he sarcastically said, " they have a break room, a very good one I might add". In addition, several of us were in the lobby when they were looking at a negative trip advisor review from a previous group about the above situations. The manager and staff made derogatory comments about the reviewer, ( which many of us saw when we got there). This pretty much affirms to me that concerns and reviews are not taken seriously.
July 22, 2014
Rated 5.0 out of 5.0 by yiyi_87 great place to stay
This place is great to stay if you are looking for a peaceful night sleep, or a ride to the mall, the night staff could help me with any question I had.
July 21, 2014
Rated 3.0 out of 5.0 by Melbourne 399 Nice Pool & Rooms
Our stay was good, however the room was very humid and damp even with the air conditioner running which made it difficult to sleep. The room was clean and the pool area was beautiful, but small. Staff were excellent! All in all an o.k. experience but probably wouldn't stay there again.
July 20, 2014
Rated 2.0 out of 5.0 by room to improve Great pool
The pool area was very nice and almost didn't seem to fit with the rest of the hotel. Loved the star lights above the pool!
July 15, 2014
Rated 5.0 out of 5.0 by Jenbar friendly service
Some of the best service I've encountered at any hotel. Thank you
July 10, 2014
Rated 4.0 out of 5.0 by joe38 Holiday Inn Bloomington
Very comfortable -clean grounds and commons areas.
July 10, 2014
Rated 4.0 out of 5.0 by Chad1969 excellent personnel
The employees could not have been friendlier or more helpful during our stay. The restaurant staff were prompt and attentive to food service and went above and beyond printing maps for our sightseeing and offered exact directions to local activities. The food was above standard for a hotel restaurant and very clean surroundings.
July 8, 2014
Rated 2.0 out of 5.0 by hoss1955 not what we expected
A lot of positives about this stay....but one huge minus....cleanliness of room and cleaning staff. Room toiletries werent stocked night q...had a roach in our room night 2. We moved rooms...they forgot to make our beds and clean room on night 3.
Just to be clear...the front desk staff and manager couldnt have been more accommodating. ....they were fantastic. But the cleaning staff/crew were not good at all.
July 8, 2014
Rated 5.0 out of 5.0 by Swany53 Best hotal around
Good food, clean room, great people and clean pool.
July 8, 2014
Rated 4.0 out of 5.0 by nutman80 Ok stay, tiny pool
We stayed at this hotel recently and it was decent, much to my relief after seeing some previous comments. The room was clean and comfy, although the TV channels provided were lacking to say the least. I can't believe a motel in the Twin Cities does not have access to FSN allowing a person to watch a baseball game on of the home team. The pool, too, was something to be desired. I'm not sure if it was just space restrictions or what but like others have said, the hot tub seemed almost as big as the pool. The pool area was nice and clean though, which is nice. The front desk staff was very helpful upon check-in.
July 5, 2014
Rated 2.0 out of 5.0 by volleyball momma Fair at best
Unprepared. Ran out of breakfast foods. Hosting volleyball tournament participants.
July 2, 2014
Rated 5.0 out of 5.0 by joevw Great shuttle service
Our main reason for staying was to leave our vehicle at the hotel and take the shuttle to the airport. Our flight was very early in the morning and yet a driver is available at all hours. Our flight also came in later at night, and again, the driver took no more than 15 or 20 minutes to get there. Upon arriving at the airport we were confused as to where we had to go to get to the shuttle. We called the hotel and the young lady stayed with us on the phone until we got it figured out. (we had to take an elevator up to 2nd floor and go into another small area and then take it back down to 1st floor again. I think because of some construction. It was quite confusing) The driver called us and also told us where he was and waited until we got there, as the elevators were very slow at the airport. Our vehicle was well taken care of also.
June 28, 2014
Rated 4.0 out of 5.0 by Bob the Bullet Staff attitude
After using Holiday Inns and Holiday Inn Express for
years I was surprised at the attitude when asking for
adjoining rooms. The whole attitude concerning my request has obviously changed my opinion. I have never experienced this attitude in the past by the staff.
I am not above asking for a free nights stay on my next travel date.
June 26, 2014
Rated 4.0 out of 5.0 by 1Boo1 Nice rooms
Beautiful area to hold a wedding close to the pool.
June 26, 2014
Rated 5.0 out of 5.0 by Huskerihg Business in Bloomington-Awesome Staff
Love this hotel while in MSP. Staff is awesome, very clean and comfortable beds. Bathrooms are 1 person. Internet was strong with 70-75% occupancy . Hotel to airport shuttle is fast 20-30 minutes unless traffic is bad. Lots of easy parking, even in winter. For platinum members you get 500 bonus points ****thank you, however I have stayed there for 5 years and received only 2 room upgrades. In hotels defense, they are always busy, I stay on popular nights and we have a business rate. Again the staff treats me great. Green Mill Restaurant attached is a 10. Great Value !!!
June 25, 2014
Rated 5.0 out of 5.0 by Nessk Friendly and clean!
Love how I get treated when I stay! It's my go to hotel in Bloomington!
June 23, 2014
Rated 5.0 out of 5.0 by Reviewer 6248 Great Counter Check in Help
As, as frequent guest, they do address me by name, and upgrade me, when they can. I really appreciate that.
I only wish the rate would be consistent, for me. It ranges, by availability and date, which I understand. But, the room upgrade, doesn't always happen to match the price swing?
In addition, I do miss the Green Mill 15% coupon, and free drink. It, was one of the reasons, to eat there. I only, use the Restaurant now, less than 50% of the time. The other restaurants, nearby usually have a discount or offer the same, drink coupon.
I am a Green Mill Member, also,
The Tuesday reception, is of no use to me, 95% of the time. I am either not there, or working in the room, when the reception is on.
Neither one, of those options, are better, than the way it was.
June 20, 2014
Rated 5.0 out of 5.0 by FunOne 84 Friendly Staff and comfortable room.
This is the one I choose to stay at when I travel to the cities. The location is great and you are able to get around to your destinations or the shuttle service they provide works fast. The staff is always friendly and greet you like you are family! Love the rooms very comfortable and homey feeling.
June 17, 2014
Rated 5.0 out of 5.0 by Princesslaela Accomodating shuttle and friendly staff.
Shuttle to Mall of America and the Airport was great; on time and very accommodating staff. Hotel staff was very pleasant and helpful; enjoyed working with all of them!
June 16, 2014
Rated 5.0 out of 5.0 by MNgurl Quiet, Clean Hotel
In Minneapolis for a girls shopping trip. The hotel was quiet and clean, will stay here again.
June 12, 2014
Rated 4.0 out of 5.0 by Vance4950 Staff
The hotel staff is very polite and the rooms are clean and comfortable.
June 5, 2014
Rated 5.0 out of 5.0 by Shadow-Runner Good Holiday Inn
We have our annual conference there and the service and quality improves every year.
June 5, 2014
Rated 5.0 out of 5.0 by cchild Outstanding staff
I received generous help finding a good restaurant from the front desk staff. In addition, upon leaving a valuable item in my room, the head of housekeeping went out of her way to take it to UPS for an overnight delivery.
Very great attitude!
June 3, 2014
Rated 5.0 out of 5.0 by Fargofam Our home away from home
Staff are always friendly. Great atmosphere. I stay here frequently for business and pleasure. Always clean. Beds are great to sleep in. They always give me an upgrade when I stay at this hotel. My wife and kids can't wait to have breakfast because the food is amazing.
May 15, 2014
Rated 4.0 out of 5.0 by MomT Great staff at check-in desk but dirty sheets in room
This hotel has an amazingly beautiful and peaceful pool area. The restaurant, The Green Mill, had excellent food. We ordered our food to go every time and it was fast and delicious. Our friends didn't have the same speedy service though when they ate in the dining area. It was extremely slow.
When I went to bed, I found hair not only on my pillows but on the sheets as well. Needless to say I was NOT pleased. Although that was an awful experience, the woman at the desk handled it extremely well and did comp me for the inconvenience.
Overall, I'd say it's a good place to go - just check your bedding first.
April 30, 2014