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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.5

    based on 126 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    126reviews

    • 5 Stars
      92
    • 4 Stars
      20
    • 3 Stars
      7
    • 2 Stars
      3
    • 1 Stars
      4

    Small rooms with small beds!

    By

    April 23, 2015

    The rooms are very small, only double size beds. We asked for an upgrade and, as usual, none were available. We asked for a room with 2 beds or a suite. None available. It was an uncomfortable week for us. Also, all the outside doors were never locked. Anyone could enter the hotel from any door at any time. In all fairness, the manager did show us a room with 2 double beds that we could ask for if we came back to this hotel. Obviously this room was larger than the one we were in. He also said that he was aware of the door problem and that it was being addressed.

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    Nice from the outside...BUT

    By

    April 20, 2015

    Quite simply, this is a SUBSTANDARD Candlewood Suites--really one of the worst I've stayed in, relatively speaking. AC and TV not working properly, exercise room was poor, and service, only at times, was rude.

    Sorry, I'll not stay here ever again while traveling to Richmond.

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    Excellent Experience

    By

    April 08, 2015

    club

    Loved this hotel, the friendliness of the staff, the comfortable bed and the cleanliness of the building. Will stay with Candlewood whenever possible in the future.

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    Outstanding

    By

    April 02, 2015

    platinumelite

    Upon arrival we were greeted by Nathan, an outstanding front desk host. Smiling and having fun, obviously loves what he does. The rooms were spotless and well appointed, sleep quality was superb.

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