Rated 4.4 out of 5 by 67
Rated 5.0 out of 5.0 by craige61 good value
Stayed one night while taking my daughter back to college. My first time at a Candlewood Suites. Clean and spacious room. Good front desk service. Will consider Candlewood Suites again.
August 26, 2014
Rated 4.0 out of 5.0 by Mahogany D Comfortable Bed!!
Slept like a baby; The bed was extremely comfortable and I loved the suite.
August 20, 2014
Rated 5.0 out of 5.0 Great room and personnel
From the moment my husband and I walked into the lobby of the Candlewood Suites for our family reunion I could just feel the warmth of the hotel. The staff was amazing from check in all the way to check out. The hotel itself was beautiful, very clean, and you could see that the staff loved "their hotel". Each time I entered or if we were leaving someone was doing something. Each staff member we encountered was very friendly, professional, and their customer service skill definitely surpassed our expectations. The room itself was very nice. I love the kitchen area, full frig; all the amenities of home. The bed was very comfortable and relaxing. The bathroom was nice and clean. The only thing I would recommend for the bathroom are the grab rails in the shower as the tub can get slippery when wet. Otherwise, this is one of my favorites hotels! My husband and I travel a lot visiting family, etc. We will definitely utilize your hotel chain. We really enjoyed ourselves!
August 14, 2014
Rated 4.0 out of 5.0 by Jerr14 Internet access
-Clear instructions to access internet
-Adequate internet speed.
-Uninterrupted service, once logged in
August 13, 2014
Rated 2.0 out of 5.0 by Platinum Jaye Disappointed
This property is great if you are a construction crew and need a place to stay. For other purposes, not so much. The room was average, a lot of the cooking equipment was missing. The recliner is extremely uncomfortable. The floor was dirty when we checked in, and when reported the next morning to the front desk, the response was "that's impossible". There were sticky spots on the kitchen floor and toenail clippings on the rug. Yuck.
The construction crews take control of the gazebo and the rear parking lot every evening. Lots of drinking and cursing, so if you don't want to have to walk through that every night, try and park out front if you can find a space. Definitely not a family environment.
The staff are either extremely friendly and helpful, or completely indifferent and rude. There doesn't seem to be any in-between. The housekeeping and maintenance staff are very friendly and helpful.
It's difficult to rate this property, because the people there are either wonderful or completely not. The bed was comfortable, but the recliner was horrible. The atmosphere is kind of frat-house with the truck driving school people and the construction crews, coupled with some people who stop for an overnight on their trip...not family-friendly.
August 6, 2014
Rated 5.0 out of 5.0 by Leroy64 Clean and Friendly!
We really enjoyed our stay in the king suite at the Richmond, VA Candlewood Suites. We had a room just for us and the kids had a spot in the living room. The rooms were very clean and updated, the staff was very friendly, the pantry in the lobby was well stocked. Although we did not use them, gas grills were conveniently located outside the back door of hotel. Would definitely stay there again and recommend to others.
July 30, 2014
Rated 5.0 out of 5.0 by RVA Traveler Fantastic Hotel
I've never reviewed a hotel online before, but my experience at this hotel warrants a comment. I was immediately impressed with the cleanliness of the lobby (The front desk worker said she had some extra time and decided to clean. It showed!). My room was spacious, perfectly clean, included a large flat-screen TV, and also had a stove top, microwave and refrigerator.
But what really happened to make this hotel "fantastic" and not merely "great" was that I needed a ride to the airport at 4 am for a 6 am flight. Unfortunately, the national reservation line had told me that this hotel offers 24-hour airport shuttle service. I learned, at 4 am, that this was not accurate. The hotel has shuttle service on every day except Sunday. The usual Sunday procedure for the hotel, I was told, was to have called a taxi service on Saturday night upon my check-in. This had not been done -- so there I was, stranded oh-so-close-but-still-so-far from the airport at 4 am. Knowing that I had no other way to get to the airport, the night auditor (initials M. McG.) went well above and beyond what is typically expected of a hotel worker and drove me there herself. Before you think I'm crazy to get in a car with a stranger, let me tell you that she was the epitome of kindness and professionalism. She saved me from missing my flight and, in doing so, provided excellent customer service. Thank you!
If you need a hotel in this area of Richmond, I highly recommend staying here.
July 30, 2014
Rated 5.0 out of 5.0 by TravelingChipper Great Hotel
My experiance here was short but the staff was friendly, the rooms clean, and my overall perception of the hotel was very positive. I would definatley stay here again
July 30, 2014