Rated 4.5 out of 5 by 69
Rated 5.0 out of 5.0 by Eric50 Great service, comfortable stay.
We enjoyed a clean, comfortable room and the staff was friendly and professional. We will stay at Candlewood Suites in the future.
September 1, 2014
Rated 5.0 out of 5.0 by sunship Great staff, Internet still lacking.
I love the staff here - Brian, Nathan, Melissa, Deneisha, Lewis, Karen, Monica - they're all great, friendly people.
The only nit I still have is the poor Internet connection and speed -- that should be a no-brainer and it continues to be an issue, even with the new "better, faster" upgrade.
Otherwise, a nice, clean place with great staff, clean beds and clean rooms.
These folks are great with my dog, too, which is everything -- 3
August 30, 2014
Rated 5.0 out of 5.0 by craige61 good value
Stayed one night while taking my daughter back to college. My first time at a Candlewood Suites. Clean and spacious room. Good front desk service. Will consider Candlewood Suites again.
August 26, 2014
Rated 4.0 out of 5.0 by Mahogany D Comfortable Bed!!
Slept like a baby; The bed was extremely comfortable and I loved the suite.
August 20, 2014
Rated 5.0 out of 5.0 Great room and personnel
From the moment my husband and I walked into the lobby of the Candlewood Suites for our family reunion I could just feel the warmth of the hotel. The staff was amazing from check in all the way to check out. The hotel itself was beautiful, very clean, and you could see that the staff loved "their hotel". Each time I entered or if we were leaving someone was doing something. Each staff member we encountered was very friendly, professional, and their customer service skill definitely surpassed our expectations. The room itself was very nice. I love the kitchen area, full frig; all the amenities of home. The bed was very comfortable and relaxing. The bathroom was nice and clean. The only thing I would recommend for the bathroom are the grab rails in the shower as the tub can get slippery when wet. Otherwise, this is one of my favorites hotels! My husband and I travel a lot visiting family, etc. We will definitely utilize your hotel chain. We really enjoyed ourselves!
August 14, 2014
Rated 4.0 out of 5.0 by Jerr14 Internet access
-Clear instructions to access internet
-Adequate internet speed.
-Uninterrupted service, once logged in
August 13, 2014
Rated 2.0 out of 5.0 by Platinum Jaye Disappointed
This property is great if you are a construction crew and need a place to stay. For other purposes, not so much. The room was average, a lot of the cooking equipment was missing. The recliner is extremely uncomfortable. The floor was dirty when we checked in, and when reported the next morning to the front desk, the response was "that's impossible". There were sticky spots on the kitchen floor and toenail clippings on the rug. Yuck.
The construction crews take control of the gazebo and the rear parking lot every evening. Lots of drinking and cursing, so if you don't want to have to walk through that every night, try and park out front if you can find a space. Definitely not a family environment.
The staff are either extremely friendly and helpful, or completely indifferent and rude. There doesn't seem to be any in-between. The housekeeping and maintenance staff are very friendly and helpful.
It's difficult to rate this property, because the people there are either wonderful or completely not. The bed was comfortable, but the recliner was horrible. The atmosphere is kind of frat-house with the truck driving school people and the construction crews, coupled with some people who stop for an overnight on their trip...not family-friendly.
August 6, 2014
Rated 5.0 out of 5.0 by Leroy64 Clean and Friendly!
We really enjoyed our stay in the king suite at the Richmond, VA Candlewood Suites. We had a room just for us and the kids had a spot in the living room. The rooms were very clean and updated, the staff was very friendly, the pantry in the lobby was well stocked. Although we did not use them, gas grills were conveniently located outside the back door of hotel. Would definitely stay there again and recommend to others.
July 30, 2014