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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    Recommend This Property

    Overall Experience


    based on 128 reviews
    Recommend This Property

    Ratings Breakdown


    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Stars

    Everything you need and more


    May 04, 2015

    I would stay at these hotels anywhere I go. It's everything you need and more!

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    As expected, only minor quibbles


    April 28, 2015


    While I always prefer places that include breakfast, the value of this site couldn't be beaten in the greater Richmond area. Didn't get any amenity points for checking in, but eh, nothing's perfect.

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    Small rooms with small beds!


    April 23, 2015

    The rooms are very small, only double size beds. We asked for an upgrade and, as usual, none were available. We asked for a room with 2 beds or a suite. None available. It was an uncomfortable week for us. Also, all the outside doors were never locked. Anyone could enter the hotel from any door at any time. In all fairness, the manager did show us a room with 2 double beds that we could ask for if we came back to this hotel. Obviously this room was larger than the one we were in. He also said that he was aware of the door problem and that it was being addressed.

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    Nice from the outside...BUT


    April 20, 2015

    Quite simply, this is a SUBSTANDARD Candlewood Suites--really one of the worst I've stayed in, relatively speaking. AC and TV not working properly, exercise room was poor, and service, only at times, was rude.

    Sorry, I'll not stay here ever again while traveling to Richmond.

    Posted byCustomerCare
    April 29, 2015
    Dear Nomad4, Thank you for your feedback and for being an IHG Rewards Club Gold member. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the air conditioning, television condition, fitness center and customer service which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando A. Case Manager IHGCare
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