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Rated 4.4 out of 5 by 58 reviewers.
Rated 2.0 out of 5.0 by Up all night Stayed at this facility near the end of our vacation primarily because of its proximity to the Richmond airport since we had an early morning departure. No qualms at all with the hotel -- comfortable, clean, and well-appointed room, near many good restaurants, easy to find, accommodating staff, etc. However, our stay was made totally unpleasant by a loud, raucous party going on on the back porch/deck of the hotel. The party was already underway when we checked in at around 4:00 p.m., was in full swing throughout the night, and was still going on when we checked out at 4:00 a.m. to travel to the airport. Consequently, neither my wife nor I got any sleep to speak of. I did not complain to management about this because, since the party was occurring not 25 feet from the front desk, I shouldn't have to. Hotel management should be concerned enough about the comfort of all their guests to prevent a few revelers from disturbing them all during the night. We were extremely disappointed. I might be willing to recommend this hotel based solely on the facility, but with the apparent non-caring attitude of the management for the peace and quiet of their guests, I cannot do so. July 14, 2014
Rated 5.0 out of 5.0 by Nice The staff was great and made me feel welcome. They always greeted me with a warm smile and greeting. July 12, 2014
Rated 5.0 out of 5.0 by Everything! While we were there for only one night, we had exceptional service! The staff was friendly and courteous! We couldn't have picked a better place to stay. We felt safe and enjoyed our visit very much. July 3, 2014
Rated 5.0 out of 5.0 by Great Place to stay The friendly and helpful staff made this stay great!! Rooms were very clean and well stocked. Beds were comfortable. Great Value for quality and service. I would stay here if I returned to this area again. July 2, 2014
Rated 5.0 out of 5.0 by Incredibly good staff I was most impressed by the efficiency and friendliness of the staff who went out of their way to make sure that everything was working for me. June 28, 2014
Rated 5.0 out of 5.0 by Clean, comfortable bed and outstanding customer service I always stay at Candlewood Suites when in Richmond but, never at this location. I received the same great service here that I have received at the other location. The staff was just as friendly and helpful. I enjoyed the ice cold sweet tea they had at the front desk for the guest. I was over 90 degrees and a cold drink was truly appreciated, nice touch. I would not hesitate to stay there again. June 26, 2014
Rated 5.0 out of 5.0 by Great place to stay I stay here everytime I am in Richmond. The staff are great. June 25, 2014
Rated 5.0 out of 5.0 by unexpected gem Having never stayed at a candlewood before, I did not know what to expect. This was a great hotel! Very clean, comfortable and friendly staff. We stayed here for 2 days and visited Kings Dominion amusement park which was about 20 minutes away. The only "negative' was that there was not daily housekeeping service---only weekly so we ran out of amenities but the front desk was quite accomodating when we asked for more. June 23, 2014
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