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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    Recommend This Property

    Overall Experience


    based on 135 reviews
    Recommend This Property

    Ratings Breakdown


    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Stars

    Great Service


    May 19, 2015

    I've stayed here before and will stay again when in the area because of how helpful and friendly staff is. Thanks for such great customer service!!

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    Budget hotel without budget pricing


    May 14, 2015


    This is a long stay hotel meaning, no maid service, it is moderately clean, no ice machines, and there is no breakfast option. The rooms on the front have glaring light in the windows. The AC units run loud and blow very cold air so you are either freezing when they are running or it is stuffy when they cycle off. The internet, while faster than most, dropped service repeatedly. The bedding was rough and uncomfortable. You can do much better for the price.

    Posted byCustomerCare
    May 23, 2015
    Dear llg23111, Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have experienced with our air conditioning system, internet provided and some of our room amenities. Your comments are highly appreciated as these are helpful in our continuous efforts to maintain and improve our guests' experience. We hope that you will give us another opportunity to provide you with a better stay in the future. Sincerely, Faith R Case Manager IHGCare
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    Candlewood has yet to disappoint me!


    May 13, 2015

    This hotel is lovely. It has a luxury feel at a budget conscious price...and that equals GREAT VALUE! The staff was warm, courteous, and friendly. The front desk clerk went above and beyond to help me and my family with a last minute additional room. This is my "go to" hotel when traveling to Richmond!

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    Great staff


    May 12, 2015


    Great staff, clean rooms, clean building, convenient to access. The only reason I rated room comfort lower than usual is because our AC unit was broken on a particularly hot night. We were on a very tight schedule and would have brought this to the staff's attention if we had more than 8 hours to spend in the hotel. I'm sure if we had, they would have made it right, but it was still a bit disappointing that it wasn't operational at the time of our arrival. Everything else was great, including bed, bathroom, and overall room quality (with exception of the climate control unit).

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