Rated 4.4 out of 5 by 66
Rated 2.0 out of 5.0 by Trader73 Up all night
Stayed at this facility near the end of our vacation primarily because of its proximity to the Richmond airport since we had an early morning departure. No qualms at all with the hotel -- comfortable, clean, and well-appointed room, near many good restaurants, easy to find, accommodating staff, etc. However, our stay was made totally unpleasant by a loud, raucous party going on on the back porch/deck of the hotel. The party was already underway when we checked in at around 4:00 p.m., was in full swing throughout the night, and was still going on when we checked out at 4:00 a.m. to travel to the airport. Consequently, neither my wife nor I got any sleep to speak of. I did not complain to management about this because, since the party was occurring not 25 feet from the front desk, I shouldn't have to. Hotel management should be concerned enough about the comfort of all their guests to prevent a few revelers from disturbing them all during the night. We were extremely disappointed. I might be willing to recommend this hotel based solely on the facility, but with the apparent non-caring attitude of the management for the peace and quiet of their guests, I cannot do so.
July 14, 2014
Rated 5.0 out of 5.0 by MDB2 Nice
The staff was great and made me feel welcome. They always greeted me with a warm smile and greeting.
July 12, 2014
Rated 5.0 out of 5.0 by Mrshds4 Everything!
While we were there for only one night, we had exceptional service! The staff was friendly and courteous! We couldn't have picked a better place to stay. We felt safe and enjoyed our visit very much.
July 3, 2014
Rated 5.0 out of 5.0 by Leo Mom Great Place to stay
The friendly and helpful staff made this stay great!! Rooms were very clean and well stocked. Beds were comfortable. Great Value for quality and service. I would stay here if I returned to this area again.
July 2, 2014
Rated 5.0 out of 5.0 by Melange Incredibly good staff
I was most impressed by the efficiency and friendliness of the staff who went out of their way to make sure that everything was working for me.
June 28, 2014
Rated 5.0 out of 5.0 by Miss G Clean, comfortable bed and outstanding customer service
I always stay at Candlewood Suites when in Richmond but, never at this location. I received the same great service here that I have received at the other location. The staff was just as friendly and helpful. I enjoyed the ice cold sweet tea they had at the front desk for the guest. I was over 90 degrees and a cold drink was truly appreciated, nice touch. I would not hesitate to stay there again.
June 26, 2014
Rated 5.0 out of 5.0 by Borzoi1 Great place to stay
I stay here everytime I am in Richmond. The staff are great.
June 25, 2014
Rated 5.0 out of 5.0 by kingfelice unexpected gem
Having never stayed at a candlewood before, I did not know what to expect. This was a great hotel! Very clean, comfortable and friendly staff. We stayed here for 2 days and visited Kings Dominion amusement park which was about 20 minutes away. The only "negative' was that there was not daily housekeeping service---only weekly so we ran out of amenities but the front desk was quite accomodating when we asked for more.
June 23, 2014
Rated 5.0 out of 5.0 by CornbreadtheCOMIC Close to the Airport and Close to my Heart
I love this hotel. Whenever I am flying out of Richmond Airport early or arriving late, this is my favorite hotel to stay at. The staff is friendly, the rooms are clean, the exercise room is functional. It's a snap to get to the airport, to a convenience store or back on the interstate. Once you stay here, you'll agree with me. I am a full-time consultant and stay over 200 nights per year in hotels. I only recommend the best.
June 16, 2014
Rated 4.0 out of 5.0 by sunship Good, but not great.
The staff at this location is phenomenal -- very helpful, very friendly.
The Internet is horrible -- nothing short of pre-dialup speeds, if that can be imagined. Forget normal things like web-browsing, email checking or streaming -- the pages don't even load up.
Also, the TV menus are extremely wonky, making it very hard to change inputs.
The Candlewood Cupboard has items marked up up to 5x over normal pricing -- I mean, a little markup is acceptable, but gouging just isn't cool.
Nice place to stay with dogs, too -- actually, great.
June 11, 2014
Rated 5.0 out of 5.0 by Darking Great place to stay...staff are very kind and professional!
Candlewood - Richmond Airport location is a great place to stay for business or pleasure,
The staff, Brian, Nathan, Karen, Denishia, Kent, Richard, Chris and Kristen, are some of the nicest people I have met while traveling from hotel to hotel in my business trips to and from Virginia. They made me feel like family during my several long stays at the Candlewood - Richmond Airport.
They all deserve a raise!!!!! :)
June 9, 2014
Rated 5.0 out of 5.0 by btr47 parking
need more parking. i arrived late after my meeting and when i got there i had to park in the back because there was nothing at the front and even the spaces in the back were very limited. i know in a way that is a good thing because it shows the motel is popular but as an older female adult parking in the back in an obscure place was a little disconserting.
June 9, 2014
Rated 5.0 out of 5.0 by J2014S Excellent Value
Can not beat the Park and Fly for travel.
Clean and Friendly.
Shuttle service was outstanding.
June 3, 2014
Rated 5.0 out of 5.0 by Brien56 Typically great property, outstanding staff
I stay at Candlewood Suites all over the country, they are always great places to stay. The property at Richmond Airport stands out because they have the friendliest, most helpful staff I have ever encountered. I would highly recommend this hotel.
June 3, 2014
Rated 4.0 out of 5.0 by Dugout Good Stay
Staff was great. Kristin, the sales manager, was wonderful in setting up a corporate account and allowed me to use her computer and printer when the main printer had no ink.
The free coffee would taste a lot better if they supplied some half and half instead of using powdered cream. Yuck.
June 2, 2014
Rated 5.0 out of 5.0 by Libby219 Comfortable Suite
Have stayed at this property in the past, feels like coming home. Staff is friendly and helpful. When back in the area, will be staying here again.
May 31, 2014
Rated 1.0 out of 5.0 by GMcD222 Too many truck drivers
We stayed here for over six weeks but finally got tired of the foul language and excessive drinking that happened every night. Many people that go to a truck driving school stay here. Young and crude and want to party into the night. Several fights during this time too. Just didn't seem safe anymore so we moved to the Candlewood at Shortpump. Much better here. I feel that the staff should have done more to control the night time crowd of heavy drinkers.
May 26, 2014
Rated 5.0 out of 5.0 by LMMc Professionally run hotel
I have stayed at this particular Candlewood Suites several times and will be back in June 2014. As I noted above the facility is Excellent in all categories. I especially like the courtesy to leave my car while I vacation via the Richmond airport.
May 15, 2014
Rated 4.0 out of 5.0 by Ty223 Good Experience
All in all it was a good experience the staff was courteous and accommodating. The only thing that I really noticed was that my allergies would act up a bit after showering.
May 12, 2014
Rated 5.0 out of 5.0 by Running62 Once Again - Impeccable Service - Ms. Shannon
Wow - 19 days at this location with service "second to none"
Most of my requests (challenging at times) came during Ms. Shannon's shift, she stepped up to meet each request. Thanks a bunch Team Candlewood and look forward to my next visit.
April 28, 2014
Rated 3.0 out of 5.0 by Tom2822 Special recognition
I would like to especially recognize the service of 2 front desk employees: Shannon and Melissa. Shannon was always so pleasant, upbeat and assisted me in resolving a number of issues to my complete satisfaction. Likewise, Melissa always pleasant and seemingly excited to meet you everyday. Melissa also went the extra mile for the guests by personally purchasing coffee cups when coffee cups were not delivered for 2 weeks and "management" failed to take any action. Management can take a lesson.
April 23, 2014
Rated 5.0 out of 5.0 by Running62 Very Nice Team Candlewood Suites
Great stay with the Candlewood Suite folks. Happy people ready to meet all expectations.
Thanks a bunch and look forward to another visit....!!!!!
March 24, 2014
Rated 4.0 out of 5.0 by Chefschoon Nice stay
Clean, enjoyable hotel, staff is great, only downsite is the quality of some of the guests.....less desireable folks who seem to congregate at the front door, lobby, and back patio area.
March 22, 2014
Rated 5.0 out of 5.0 by Benitez333 Great staff!
Our flight got cancelled. The staff allowed us to check in before the check in time. What a better way to make up for the cancelled flight. The room was clean and good place to relax!
February 21, 2014
Rated 5.0 out of 5.0 by Elizabeth456 Super staff, great value
I stayed here while running in the Richmond half marathon. The in room kitchen allowed me to fix my normal pre-race breakfast. The room was comfortable and spacious. And the staff was incredibly polite and accommodating, even arranging for a late checkout so I could come back and clean up after the race.
November 20, 2013
Rated 3.0 out of 5.0 by Jeff2015 Fair service
King suite was booked in advanced. When I arrived I was sent to the wrong room and had to return to the front desk with luggage to get the correct room. I was not recognized as a Priority Club member. Staff at one point was standing outside the front door smoking. The only way to get into the hotel was thru the haze and smoke.
November 19, 2013
Rated 5.0 out of 5.0 by Dale0918 Great Sleepover
We stayed here to catch an early flight out in the morning. Everything was Top Notch, we will stay here again.
October 26, 2013
Rated 5.0 out of 5.0 by Luke224 Awesome stay and hotel
This property is located in the suburbs of Richmond, VA near the airport. The neighbourhood is very friendly and people are interesting, you can actually speak with some people there you don't know just to mingle a bit.
Hotel has suites, Studio and 1 bedrooms, the 1 bedrooms are huge, well decorated and well stocked with everything you need for a short or long stay,
It has a 24 hour GYM, courtesy shuttle to area close to hotel, I think 2 miles radius.
Beds are very comfortable,
If you want to avoid digs barking, choose a 1 bedroom suite that you can the door to the room, and its not much more expensive.
There are no better rooms from one to another, all sides are far from roads and you see nice tree's around the property which is easy to see at night because the sign is obvious when you drive by and it has a 24 hours Wawa half a mile east, you can gas up or buy stuff but you can always this in the penury area in the hotel which has lots of stuff.
Laundry, buy your soap and wash and dry for free.
Nice place in the back si sit down, cook on the barbecue./
I think I covered most and I always think I am missing something.
I would definitively recommend this place to anyone above any other place.
As a Platinum member, you get a nice basket on arrival and they upgrade your room if available
October 21, 2013
Rated 5.0 out of 5.0 by Luke224 Awesome stay
I stayed at this location on my way from Washington, DC to Myrtle Beach then stayed again on my return.
This location feels like home, people are very friendly in the area and at the hotel, staff is awesome.
Although this is focused on extended stay, it is perfect for one night travelling thru.
Rooms are very well stocked with everything you need and look great.
This property accepts pets so I would recommend that you take a one bedroom suite to prevent noise.
The location is near the airport so its easy to come and go without the heavy traffic.
They also offer a shuttle from 4PM to bring you around the area, for dinner, etc...
October 19, 2013
Rated 5.0 out of 5.0 by sdf1 Great hotel for early morning flights out of RIC
My husband and I stayed 1 night as we had a 5:20 am departure from RIC airport. The front desk staff were welcoming, warm and super helpful! The room was large, comfortable and super clean!
We highly recommend this hotel near the Richmond, VA airport.
October 8, 2013