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Rated 4.5 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by location location close to airport and the city without being in the city October 8, 2014
Rated 5.0 out of 5.0 Consistently wonderful service My husband and I have been staying at the Richmond Airport Candlewood Suites nearly once monthly for the past four years and are always delighted with the incredible, outstanding service we receive. We are soon moving down to Virginia and are so sorry to see an end to our relationship with Candlewood; however, we recommend this Candlewood as often as we can. Candlewood has consistently given us a home away from home and treated us--and our families--with respect and friendly, caring professionalism. On those rare occasions when we called too late to get a room and we had to stay elsewhere, the difference in service, amenities, and cleanliness was obvious and disappointing. We thank the entire team for the past four years. October 7, 2014
Rated 5.0 out of 5.0 by Covienent, and pet friendly Pet friendly is a great feature- -several dog owners were staying here--all pets very well behaved (the owners as well.) October 7, 2014
Rated 5.0 out of 5.0 by Great Hotel Had no issues at this hotel, it sits in a private spot off to itself in the woods, has easy access to shopping, airport and dining. October 5, 2014
Rated 4.0 out of 5.0 by Overall good, improving small issues would make it GREAT -- Pros: - great staff - Deneisha, Brian, Nathan, Louis, Kent, Melissa - you're great! - nice laundry / towel service - great housecleaning - responsive front desk - super pet friendly (as long as your pet is friendly!) Cons: - Candlewood Cupboard - overpriced, pre-packaged, processed food - how about some organic fruits / veggies at market pricing? - Internet - still never better than dial-up / the public library -- :| - Elevator - can't be changed, but it's really obnoxiously slow - new software? - Cameras in the hallways would help men acting like children late at night Nice place, fantastic staff! September 20, 2014
Rated 5.0 out of 5.0 by Great place to stay Stayed at the Candlewood Suites (Airport) for a week while we were having work done on our house. We were very impressed with how clean the facility and room was. The staff was great. Always asking if there was anything they could do for us. We had never stayed at Candlewood Suite so we went by to check out the facility. The clerk at the front desk took time to show us different room layouts so we could decide which type of room we wanted. We enjoyed our stay and would use Candlewood Suites again. September 17, 2014
Rated 5.0 out of 5.0 by Solid as a ROCK Team Candlewood Suite brings it again!!! While what appeared to be a full house with lots of moving parts they gave us a very solid stay. Room location was great (316). Thank you Chris and Brian. September 16, 2014
Rated 5.0 out of 5.0 by Candlewood at Richmond Airport Met My Expectations The property was attractive and well=kept. The people were friendly, courteous and professional. The room was clean and comfortable. September 11, 2014
Rated 3.0 out of 5.0 by Comfortable w/ minor issues Bed comfortable, good size refrigerator, bathroom fine except fan did not work. Coffee pot did not work but good coffee was available near lobby so worked out ok! Late night front desk personnel wasn't very friendly! The wifi password was difficult issue! September 10, 2014
Rated 4.0 out of 5.0 by Very Friendly Staff The bed was extremely comfortable but the air conditioning was terrible. The temperature as well as the noise it put out!! Both not so good. The hallway smelled so bad - we had to put a rolled up towel in the doorway crack so the smell didn't seep in. Your staff ( front desk) were very friendly and polite! September 10, 2014
Rated 5.0 out of 5.0 by All around a great stay Very comfortable beds, extremely helpful staff. Clean as a whistle and no "unusual" smells. Elevator was a little slow but then I'm retired and not in a big hurry. September 10, 2014
Rated 5.0 out of 5.0 by Great service, comfortable stay. We enjoyed a clean, comfortable room and the staff was friendly and professional. We will stay at Candlewood Suites in the future. September 1, 2014
Rated 5.0 out of 5.0 by Great staff, Internet still lacking. I love the staff here - Brian, Nathan, Melissa, Deneisha, Lewis, Karen, Monica - they're all great, friendly people. The only nit I still have is the poor Internet connection and speed -- that should be a no-brainer and it continues to be an issue, even with the new "better, faster" upgrade. Otherwise, a nice, clean place with great staff, clean beds and clean rooms. These folks are great with my dog, too, which is everything -- 3 August 30, 2014
Rated 5.0 out of 5.0 by good value Stayed one night while taking my daughter back to college. My first time at a Candlewood Suites. Clean and spacious room. Good front desk service. Will consider Candlewood Suites again. August 26, 2014
Rated 4.0 out of 5.0 by Comfortable Bed!! Slept like a baby; The bed was extremely comfortable and I loved the suite. August 20, 2014
Rated 5.0 out of 5.0 Great room and personnel From the moment my husband and I walked into the lobby of the Candlewood Suites for our family reunion I could just feel the warmth of the hotel. The staff was amazing from check in all the way to check out. The hotel itself was beautiful, very clean, and you could see that the staff loved "their hotel". Each time I entered or if we were leaving someone was doing something. Each staff member we encountered was very friendly, professional, and their customer service skill definitely surpassed our expectations. The room itself was very nice. I love the kitchen area, full frig; all the amenities of home. The bed was very comfortable and relaxing. The bathroom was nice and clean. The only thing I would recommend for the bathroom are the grab rails in the shower as the tub can get slippery when wet. Otherwise, this is one of my favorites hotels! My husband and I travel a lot visiting family, etc. We will definitely utilize your hotel chain. We really enjoyed ourselves! August 14, 2014
Rated 4.0 out of 5.0 by Internet access -Clear instructions to access internet -Adequate internet speed. -Uninterrupted service, once logged in August 13, 2014
Rated 2.0 out of 5.0 by Disappointed This property is great if you are a construction crew and need a place to stay. For other purposes, not so much. The room was average, a lot of the cooking equipment was missing. The recliner is extremely uncomfortable. The floor was dirty when we checked in, and when reported the next morning to the front desk, the response was "that's impossible". There were sticky spots on the kitchen floor and toenail clippings on the rug. Yuck. The construction crews take control of the gazebo and the rear parking lot every evening. Lots of drinking and cursing, so if you don't want to have to walk through that every night, try and park out front if you can find a space. Definitely not a family environment. The staff are either extremely friendly and helpful, or completely indifferent and rude. There doesn't seem to be any in-between. The housekeeping and maintenance staff are very friendly and helpful. It's difficult to rate this property, because the people there are either wonderful or completely not. The bed was comfortable, but the recliner was horrible. The atmosphere is kind of frat-house with the truck driving school people and the construction crews, coupled with some people who stop for an overnight on their trip...not family-friendly. August 6, 2014
Rated 5.0 out of 5.0 by Clean and Friendly! We really enjoyed our stay in the king suite at the Richmond, VA Candlewood Suites. We had a room just for us and the kids had a spot in the living room. The rooms were very clean and updated, the staff was very friendly, the pantry in the lobby was well stocked. Although we did not use them, gas grills were conveniently located outside the back door of hotel. Would definitely stay there again and recommend to others. July 30, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel I've never reviewed a hotel online before, but my experience at this hotel warrants a comment. I was immediately impressed with the cleanliness of the lobby (The front desk worker said she had some extra time and decided to clean. It showed!). My room was spacious, perfectly clean, included a large flat-screen TV, and also had a stove top, microwave and refrigerator. But what really happened to make this hotel "fantastic" and not merely "great" was that I needed a ride to the airport at 4 am for a 6 am flight. Unfortunately, the national reservation line had told me that this hotel offers 24-hour airport shuttle service. I learned, at 4 am, that this was not accurate. The hotel has shuttle service on every day except Sunday. The usual Sunday procedure for the hotel, I was told, was to have called a taxi service on Saturday night upon my check-in. This had not been done -- so there I was, stranded oh-so-close-but-still-so-far from the airport at 4 am. Knowing that I had no other way to get to the airport, the night auditor (initials M. McG.) went well above and beyond what is typically expected of a hotel worker and drove me there herself. Before you think I'm crazy to get in a car with a stranger, let me tell you that she was the epitome of kindness and professionalism. She saved me from missing my flight and, in doing so, provided excellent customer service. Thank you! If you need a hotel in this area of Richmond, I highly recommend staying here. July 30, 2014
Rated 5.0 out of 5.0 by Great Hotel My experiance here was short but the staff was friendly, the rooms clean, and my overall perception of the hotel was very positive. I would definatley stay here again July 30, 2014
Rated 5.0 out of 5.0 by Nice stay Clean hotel, friendly staff kitchenette is nice although I didn't get to use it during this short stay will stay there again if travel to the area July 27, 2014
Rated 2.0 out of 5.0 by Up all night Stayed at this facility near the end of our vacation primarily because of its proximity to the Richmond airport since we had an early morning departure. No qualms at all with the hotel -- comfortable, clean, and well-appointed room, near many good restaurants, easy to find, accommodating staff, etc. However, our stay was made totally unpleasant by a loud, raucous party going on on the back porch/deck of the hotel. The party was already underway when we checked in at around 4:00 p.m., was in full swing throughout the night, and was still going on when we checked out at 4:00 a.m. to travel to the airport. Consequently, neither my wife nor I got any sleep to speak of. I did not complain to management about this because, since the party was occurring not 25 feet from the front desk, I shouldn't have to. Hotel management should be concerned enough about the comfort of all their guests to prevent a few revelers from disturbing them all during the night. We were extremely disappointed. I might be willing to recommend this hotel based solely on the facility, but with the apparent non-caring attitude of the management for the peace and quiet of their guests, I cannot do so. July 14, 2014
Rated 5.0 out of 5.0 by Nice The staff was great and made me feel welcome. They always greeted me with a warm smile and greeting. July 12, 2014
Rated 5.0 out of 5.0 by Everything! While we were there for only one night, we had exceptional service! The staff was friendly and courteous! We couldn't have picked a better place to stay. We felt safe and enjoyed our visit very much. July 3, 2014
Rated 5.0 out of 5.0 by Great Place to stay The friendly and helpful staff made this stay great!! Rooms were very clean and well stocked. Beds were comfortable. Great Value for quality and service. I would stay here if I returned to this area again. July 2, 2014
Rated 5.0 out of 5.0 by Incredibly good staff I was most impressed by the efficiency and friendliness of the staff who went out of their way to make sure that everything was working for me. June 28, 2014
Rated 5.0 out of 5.0 by Clean, comfortable bed and outstanding customer service I always stay at Candlewood Suites when in Richmond but, never at this location. I received the same great service here that I have received at the other location. The staff was just as friendly and helpful. I enjoyed the ice cold sweet tea they had at the front desk for the guest. I was over 90 degrees and a cold drink was truly appreciated, nice touch. I would not hesitate to stay there again. June 26, 2014
Rated 5.0 out of 5.0 by Great place to stay I stay here everytime I am in Richmond. The staff are great. June 25, 2014
Rated 5.0 out of 5.0 by unexpected gem Having never stayed at a candlewood before, I did not know what to expect. This was a great hotel! Very clean, comfortable and friendly staff. We stayed here for 2 days and visited Kings Dominion amusement park which was about 20 minutes away. The only "negative' was that there was not daily housekeeping service---only weekly so we ran out of amenities but the front desk was quite accomodating when we asked for more. June 23, 2014
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