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Rated 4.5 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by unexpected gem Having never stayed at a candlewood before, I did not know what to expect. This was a great hotel! Very clean, comfortable and friendly staff. We stayed here for 2 days and visited Kings Dominion amusement park which was about 20 minutes away. The only "negative' was that there was not daily housekeeping service---only weekly so we ran out of amenities but the front desk was quite accomodating when we asked for more. June 23, 2014
Rated 5.0 out of 5.0 by Close to the Airport and Close to my Heart I love this hotel. Whenever I am flying out of Richmond Airport early or arriving late, this is my favorite hotel to stay at. The staff is friendly, the rooms are clean, the exercise room is functional. It's a snap to get to the airport, to a convenience store or back on the interstate. Once you stay here, you'll agree with me. I am a full-time consultant and stay over 200 nights per year in hotels. I only recommend the best. June 16, 2014
Rated 4.0 out of 5.0 by Good, but not great. The staff at this location is phenomenal -- very helpful, very friendly. The Internet is horrible -- nothing short of pre-dialup speeds, if that can be imagined. Forget normal things like web-browsing, email checking or streaming -- the pages don't even load up. Also, the TV menus are extremely wonky, making it very hard to change inputs. The Candlewood Cupboard has items marked up up to 5x over normal pricing -- I mean, a little markup is acceptable, but gouging just isn't cool. Nice place to stay with dogs, too -- actually, great. June 11, 2014
Rated 5.0 out of 5.0 by Great place to stay...staff are very kind and professional! Candlewood - Richmond Airport location is a great place to stay for business or pleasure, The staff, Brian, Nathan, Karen, Denishia, Kent, Richard, Chris and Kristen, are some of the nicest people I have met while traveling from hotel to hotel in my business trips to and from Virginia. They made me feel like family during my several long stays at the Candlewood - Richmond Airport. They all deserve a raise!!!!! :) Ms. King June 9, 2014
Rated 5.0 out of 5.0 by parking need more parking. i arrived late after my meeting and when i got there i had to park in the back because there was nothing at the front and even the spaces in the back were very limited. i know in a way that is a good thing because it shows the motel is popular but as an older female adult parking in the back in an obscure place was a little disconserting. June 9, 2014
Rated 5.0 out of 5.0 by Excellent Value Can not beat the Park and Fly for travel. Clean and Friendly. Shuttle service was outstanding. June 3, 2014
Rated 5.0 out of 5.0 by Typically great property, outstanding staff I stay at Candlewood Suites all over the country, they are always great places to stay. The property at Richmond Airport stands out because they have the friendliest, most helpful staff I have ever encountered. I would highly recommend this hotel. June 3, 2014
Rated 4.0 out of 5.0 by Good Stay Staff was great. Kristin, the sales manager, was wonderful in setting up a corporate account and allowed me to use her computer and printer when the main printer had no ink. The free coffee would taste a lot better if they supplied some half and half instead of using powdered cream. Yuck. June 2, 2014
Rated 5.0 out of 5.0 by Comfortable Suite Have stayed at this property in the past, feels like coming home. Staff is friendly and helpful. When back in the area, will be staying here again. May 31, 2014
Rated 1.0 out of 5.0 by Too many truck drivers We stayed here for over six weeks but finally got tired of the foul language and excessive drinking that happened every night. Many people that go to a truck driving school stay here. Young and crude and want to party into the night. Several fights during this time too. Just didn't seem safe anymore so we moved to the Candlewood at Shortpump. Much better here. I feel that the staff should have done more to control the night time crowd of heavy drinkers. May 26, 2014
Rated 5.0 out of 5.0 by Professionally run hotel I have stayed at this particular Candlewood Suites several times and will be back in June 2014. As I noted above the facility is Excellent in all categories. I especially like the courtesy to leave my car while I vacation via the Richmond airport. May 15, 2014
Rated 4.0 out of 5.0 by Good Experience All in all it was a good experience the staff was courteous and accommodating. The only thing that I really noticed was that my allergies would act up a bit after showering. May 12, 2014
Rated 5.0 out of 5.0 by Once Again - Impeccable Service - Ms. Shannon Wow - 19 days at this location with service "second to none" Most of my requests (challenging at times) came during Ms. Shannon's shift, she stepped up to meet each request. Thanks a bunch Team Candlewood and look forward to my next visit. April 28, 2014
Rated 3.0 out of 5.0 by Special recognition I would like to especially recognize the service of 2 front desk employees: Shannon and Melissa. Shannon was always so pleasant, upbeat and assisted me in resolving a number of issues to my complete satisfaction. Likewise, Melissa always pleasant and seemingly excited to meet you everyday. Melissa also went the extra mile for the guests by personally purchasing coffee cups when coffee cups were not delivered for 2 weeks and "management" failed to take any action. Management can take a lesson. April 23, 2014
Rated 5.0 out of 5.0 by Very Nice Team Candlewood Suites Great stay with the Candlewood Suite folks. Happy people ready to meet all expectations. Thanks a bunch and look forward to another visit....!!!!! March 24, 2014
Rated 4.0 out of 5.0 by Nice stay Clean, enjoyable hotel, staff is great, only downsite is the quality of some of the guests.....less desireable folks who seem to congregate at the front door, lobby, and back patio area. March 22, 2014
Rated 5.0 out of 5.0 by Great staff! Our flight got cancelled. The staff allowed us to check in before the check in time. What a better way to make up for the cancelled flight. The room was clean and good place to relax! February 21, 2014
Rated 5.0 out of 5.0 by Super staff, great value I stayed here while running in the Richmond half marathon. The in room kitchen allowed me to fix my normal pre-race breakfast. The room was comfortable and spacious. And the staff was incredibly polite and accommodating, even arranging for a late checkout so I could come back and clean up after the race. November 20, 2013
Rated 3.0 out of 5.0 by Fair service King suite was booked in advanced. When I arrived I was sent to the wrong room and had to return to the front desk with luggage to get the correct room. I was not recognized as a Priority Club member. Staff at one point was standing outside the front door smoking. The only way to get into the hotel was thru the haze and smoke. November 19, 2013
Rated 5.0 out of 5.0 by Great Sleepover We stayed here to catch an early flight out in the morning. Everything was Top Notch, we will stay here again. October 26, 2013
Rated 5.0 out of 5.0 by Awesome stay and hotel This property is located in the suburbs of Richmond, VA near the airport. The neighbourhood is very friendly and people are interesting, you can actually speak with some people there you don't know just to mingle a bit. Hotel has suites, Studio and 1 bedrooms, the 1 bedrooms are huge, well decorated and well stocked with everything you need for a short or long stay, It has a 24 hour GYM, courtesy shuttle to area close to hotel, I think 2 miles radius. Beds are very comfortable, If you want to avoid digs barking, choose a 1 bedroom suite that you can the door to the room, and its not much more expensive. There are no better rooms from one to another, all sides are far from roads and you see nice tree's around the property which is easy to see at night because the sign is obvious when you drive by and it has a 24 hours Wawa half a mile east, you can gas up or buy stuff but you can always this in the penury area in the hotel which has lots of stuff. Laundry, buy your soap and wash and dry for free. Nice place in the back si sit down, cook on the barbecue./ I think I covered most and I always think I am missing something. I would definitively recommend this place to anyone above any other place. As a Platinum member, you get a nice basket on arrival and they upgrade your room if available October 21, 2013
Rated 5.0 out of 5.0 by Awesome stay I stayed at this location on my way from Washington, DC to Myrtle Beach then stayed again on my return. This location feels like home, people are very friendly in the area and at the hotel, staff is awesome. Although this is focused on extended stay, it is perfect for one night travelling thru. Rooms are very well stocked with everything you need and look great. This property accepts pets so I would recommend that you take a one bedroom suite to prevent noise. The location is near the airport so its easy to come and go without the heavy traffic. They also offer a shuttle from 4PM to bring you around the area, for dinner, etc... October 19, 2013
Rated 5.0 out of 5.0 by Great hotel for early morning flights out of RIC My husband and I stayed 1 night as we had a 5:20 am departure from RIC airport. The front desk staff were welcoming, warm and super helpful! The room was large, comfortable and super clean! We highly recommend this hotel near the Richmond, VA airport. October 8, 2013
Rated 5.0 out of 5.0 by Outstanding value Thes were by far the best hotel accommodations for the price that I can remember encountering. I have paid a discounted price half again as much for significantly fewer amenities. September 30, 2013
Rated 4.0 out of 5.0 by Bride The room was very comfortable. I had everything I needed, such as cook ware, microwave, music and furniture for quests. The bathroom was equipped with enough toiletries. Very nice stay for one night. September 27, 2013
Rated 5.0 out of 5.0 by 100% Pleased! Everything about Candlewood was excellent. The staff was friendly. The room was spacious and very clean. We will be coming back to this area soon and will definitely be staying at Candlewood again. September 26, 2013
Rated 5.0 out of 5.0 by Can't believe how quiet this place is We stayed in a room immediately behind the elevator. In spite of this location, we never heard anything that would have disturbed our sleep. Great soundproofing and never heard any footsteps overhead either. This was a really nice clean property and we liked it so much we stayed there a second time before flying out since it was so convenient to the airport. September 3, 2013
Rated 5.0 out of 5.0 by Great Service, comfortable room Love staying at Candlewood Suites. Staff was friendly and helpful. Will be back when in the area September 1, 2013
Rated 5.0 out of 5.0 by It was a great one night stay. I know candlewoods are there for the extended stay guest but I loved it for my one night stay. I enjoyed having a bag of popcorn to while I watched my favorite TV series. Thank you all for the great night. August 28, 2013
Rated 5.0 out of 5.0 by GREAT follow through! This was our first stay at Candlewood Suites, but will NOT be our last! Excellent experience - clean, comfortable, spacious - and top notch customer service. Nathan and Melissa at the front desk were gracious and helpful in every way - even at 6am!!! Thank you for the sincere hospitality. August 24, 2013
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