Rated 3.6 out of 5 by 31
Rated 1.0 out of 5.0 by Charles91 Terrible experience
Our stay at Candlewood suites was automatically a disaster. We began our stay with the staff barking nothing but the price at us when we asked if there were any rooms available. Though we were not pleased with the hotel, we figured it was not worth finding a new hotel seeing it was 2:15 am, and we had been driving for 16 hours. We were wrong. I was not given the military rate even though I gave the man at the desk my id, and neither on my way in or my way out was I given a chance to add this IHG stay to my rewards account. We arrived at our room, and our experience began to get worse. The bed we were given was extremely lumpy and uncomfortable, the sheets were very old, itchy, and spotted, and our comforter had a big hole in it with the insulation missing from the comforter. We both ended up laying on top of the sheets, and it took us both until 4:00am to get to sleep. Then, the fire alarm went off at 4:30am, and we were outside of the hotel for close to an hour. We ended up just leaving because this trip was enough of a disaster. We still ended up driving with no sleep, and shared our concerns withe the staff, who would not even appologize. I will not be staying here ever again.
July 27, 2014
Rated 5.0 out of 5.0 by dinkydan Great place to stay.
Just what you expect from Candlewood. Clean, quite suite at a reasonable rate.
July 24, 2014
Rated 3.0 out of 5.0 by Vanillabean Hotel
The clerk had a great attitude, but I did not like the fact that you had to wait in the lobby until he opened the door. You never know if some has a disability where they cannot stand long, plus they did not have seats to sit in. Once I asked why, as I was checking he told me it was because the hotel had been robbed. Not so comfortable after that , but I tired since he insured me that's why they have the key entrance. Also room was okay, but I have seen better. The bed was a little wore out and the ceiling in bathroom was pasted in the ceiling like they had to fix it. That was very tacky looking and the remote had tape on it. I stay a lot at this brand not so happy with this stay, I checkout that night, very uncomfortable and could not sleep, due to the fact about the robbery situation. Really feel like I waist my points on a visit
July 23, 2014
Rated 2.0 out of 5.0 by Silver Surfer 224 Comfortable bed, friendly staff, dirty room
The staff was super friendly, very efficient and knowledgeable. My room was dirty (cobwebs, spiders, hairs, stains on furniture and table) and smelled like it was regularly used as a smoking room when I asked for non-smoking.
I spent little time as I was visiting family and the historical sections of the city, otherwise I would have requested a different room.
July 22, 2014
Rated 2.0 out of 5.0 by DREW P ANY KIND OF BREAKFAST NOT INCLUDED
OUT DATED FURNISHING IN ROOM AND NO REGULAR MILK FOR COFFEEE IN ROOM OR LOBBY
July 21, 2014
Rated 4.0 out of 5.0 by LisaKP Nice People / Good Price
The kitchen in my suite was very convenient as I grow tired of eating out and there are not a lot of restaurants in this area. The front desk personnel were very nice in directing me to grocery stores.
The carpet in my room had big stains and it needed to be cleaned or changed. There was only one chair in the room and it was a dining room type chair that was dirty and stained. There was no desk chair and no easy chair or recliner like I have seen at other Candlewood Suites. I had to work several hours on the internet and the one chair I had was very uncomfortable and the seat was so dirty and stained that I put a towel on the chair before I would sit on it.,
July 4, 2014
Rated 1.0 out of 5.0 by Ahab210 Bad Service
I checked in at 11 and the guy at the front desk gave me a hard time with check in. Couldn't find me so made me get out the confirmation number. didn't acknowledge platinum status or anything.
June 26, 2014
Rated 4.0 out of 5.0 by Kmac38 Very good stay at hotel
Really enjoyed my 3 week stay, very friendly and helpful staff.
June 25, 2014