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Rated 3.9 out of 5 by 53 reviewers.
Rated 5.0 out of 5.0 by Recent stay Great staff. The location is perfect5 for us and have always enjoyed our stays there. Will stay again in the next couple of months November 11, 2014
Rated 4.0 out of 5.0 by Good location and great staff The hotel was in transition from being sold to a new owner but the staff made the whole experience painless. A special mention has to go out to Barb who made everyone's day a little brighter with her comments and attitude. Thanks Barb for making the place seam like home. October 31, 2014
Rated 5.0 out of 5.0 by "Welcome Home" The staff greeted us with "Welcome Home" each time we returned to the hotel. Wonderful staff, very friendly and helpful. Cleanliness factor was excellent, comfort and convenience as well. October 30, 2014
Rated 5.0 out of 5.0 by Excellent Hoteel I'L CONTIUNE TO STAY AT Candle wood every month on my trips to Richmond VA October 23, 2014
Rated 5.0 out of 5.0 by Quiet respite during hectic travel week I was thrilled with the kind and accommodating staff, the room, and particularly the kitchen and complimentary laundry facilities. I had a wonderfully comfortable evening. I would make just one suggestion to add a "comfy chair" or small sofa for relaxing - there was a good desk chair and a straight chair, but not one conducive for lounging/reading. Plenty of room for it. Had a great time and will definitely stay again. October 22, 2014
Rated 4.0 out of 5.0 by Great staff, but that is about it The staff is excellent very friendly and fun. The property needs a complete clean and remondel. I was told that I received a 'suite' but it seemed just like a standard room that I would get at other properties. October 14, 2014
Rated 5.0 out of 5.0 by Good location, right nest door to holiday inn for 1/2 price My only complaint is the electrical outlets located on the bedside end-table lamps do not fit conventional phone chargers. This is the same in all IHG hotels I've stayed at. October 9, 2014
Rated 4.0 out of 5.0 by nice hotel, but only made for two people per room Celebrated my birthday in Richmond, Va. I booked Candlewood because I wanted a full kitchen in room. I didn't realize their hotel had rooms for two people only, no living room, and do not provide roll-out cots. Two of us had to sleep on floor, and then they charged me for room (which was fine) plus separate charge of $20. I asked staff about extra charge on my card, and he could not give me an answer because it was done by another staff member. I paid cash for cupboard items the night I checked in, so why charge me without informing me . I should of left after seeing how small room was, and that it had no living room area. October 9, 2014
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