Rated 3.9 out of 5 by 57
Rated 4.0 out of 5.0 by Woods1766 Nice Hotel Under New Management
I stay at this Hotel when ever I am in Richmond. My company tries to put in a up scale Downtown Hotel but I, myself don't like stress of downtown parking one way streets, and other things. This hotel is on the South-side and have never had a problem there. The Staff, in-particular Barb and Erica, will do whatever it takes to make you comfortable, happy, and will go the extra mile to assist you, The best part they do it with a smile, make you feel at home, and never make you feel it is an inconvenience. The hotel does need to updating and cosmetic work in the rooms, like shower heads, update the phones so you can get your messages, and new carpet throughout, but hat is about it. If they are still going to have smoke rooms then they should put really good exhaust systems in those rooms so the rest of the hotel does not smell like smoke. I am a smoker but do not smoke in the rooms nor do I want to stay in a smoking room, don't like that smell. Over all it is a nice hotel and would recommend it.
December 8, 2014
Rated 4.0 out of 5.0 by dcolman86 Comfortable and reasonably priced
Stayed here for the Richmond Marathon and was exactly what my wife and I needed. Comfortable, and pretty convenient.
Staff was responsive to an issue I had when I forgot some clothes in the closet after checking out. They got them in the mail and had me all set in a couple days.
December 4, 2014
Rated 4.0 out of 5.0 by Woods1766 Not great but nice
The staff is excellent! Barb and Erica really make you feel at home and will do whatever it takes to make you comfortable and they do it with a smile! Beds are ok but the showers need more pressure. I like it because it is away from downtown and it is quiet. It is nice to have a kitchen and fridge. Just changed hands and I hope the new owners make some nice changes.
November 30, 2014
Rated 2.0 out of 5.0 by AvoidMe Need to get lucky if you want to sleep
One side of the hotel backs to I-95 and if you are unlucky and get a room on that side, don't plan on sleeping. Traffic noise is horrible.
November 28, 2014
Rated 5.0 out of 5.0 by Rodhanson1 Recent stay
Great staff. The location is perfect5 for us and have always enjoyed our stays there. Will stay again in the next couple of months
November 11, 2014
Rated 4.0 out of 5.0 by Jp59 Good location and great staff
The hotel was in transition from being sold to a new owner but the staff made the whole experience painless.
A special mention has to go out to Barb who made everyone's day a little brighter with her comments and attitude.
Thanks Barb for making the place seam like home.
October 31, 2014
Rated 5.0 out of 5.0 by Ms Dette "Welcome Home"
The staff greeted us with "Welcome Home" each time we returned to the hotel. Wonderful staff, very friendly and helpful. Cleanliness factor was excellent, comfort and convenience as well.
October 30, 2014
Rated 5.0 out of 5.0 by . Hillary Excellent Hoteel
I'L CONTIUNE TO STAY AT Candle wood every month
on my trips to Richmond VA
October 23, 2014