Rated 3.9 out of 5 by 48
Rated 4.0 out of 5.0 by Marty812 Great staff, but that is about it
The staff is excellent very friendly and fun. The property needs a complete clean and remondel. I was told that I received a 'suite' but it seemed just like a standard room that I would get at other properties.
October 14, 2014
Rated 5.0 out of 5.0 by Joboo76 Good location, right nest door to holiday inn for 1/2 price
My only complaint is the electrical outlets located on the bedside end-table lamps do not fit conventional phone chargers. This is the same in all IHG hotels I've stayed at.
October 9, 2014
Rated 4.0 out of 5.0 by wahaker nice hotel, but only made for two people per room
Celebrated my birthday in Richmond, Va. I booked Candlewood because I wanted a full kitchen in room. I didn't realize their hotel had rooms for two people only, no living room, and do not provide roll-out cots. Two of us had to sleep on floor, and then they charged me for room (which was fine) plus separate charge of $20. I asked staff about extra charge on my card, and he could not give me an answer because it was done by another staff member. I paid cash for cupboard items the night I checked in, so why charge me without informing me . I should of left after seeing how small room was, and that it had no living room area.
October 9, 2014
Rated 3.0 out of 5.0 by Drury Dirty room and torn chair
I would not give a good review of this hotel. Although the staff was friendly and knowledgeable, the hotel itself needs some help. The kitchen sink had dirt in it, so I washed it because it grossed me out. There was a club type of chair in the corner that had something that looked like someone took a bit out of the front of the arm. I know it is a dog friendly hotel, which is great, but if something is damaged it should be replaced if not repaired. Any sorts of things can be growing in that chair. The room itself was freezing cold in there that we turned off the air conditioner for a while just to let the room warm up. I will not be staying again, nor will I stay in any f the same name again. Kinda gross to be sleeping in a dirty room. I did not complain as we arrived late after driving all day. I would have if it was earlier and I wasn't so tired.
September 11, 2014
Rated 5.0 out of 5.0 by COOKIE&CLARK I normally don't review hotels
In this case I'm making an exception, as the staff at this hotel are top notch. They did everything with in their power to make my week stay as comfortable as possible. I will stay here whenever I'm in Richmond. They love dogs too!
September 10, 2014
Rated 5.0 out of 5.0 by Jean2014 the pillow and the bed was great
this was great for what we wanted in a stay . It was close to the race track
September 10, 2014
Rated 5.0 out of 5.0 by JSCon Wonderful!
I was very happy with my first stay at a Candelwood Suites hotel! I was traveling to Florida from Pennsylvania and needed to find a hotel for overnight. I stopped here and could not have been more pleased. The room was spacious and spotless, the bed was extremely comfortable and the wifi worked perfectly! I wish I had been staying more than one night! I will definitely recommend this hotel and Candlewood Suites whenever possible!
August 30, 2014
Rated 5.0 out of 5.0 by Huthut Excellent location
Enjoyed the stay and convenient to I95 and Richmond.
August 22, 2014