Rated 4.5 out of 5 by 164
Rated 3.0 out of 5.0 by ExpTraveller Don't waste $ on suite
Everything about our stay was good except the pull-out sofa was, even by the normally low expectations one would have for a pull-out sofa, really awful. The under-springs weren't all there, the ones that were there were positioned just perfectly to prod through the lumpy mattress, and the bottom sheet was too small to stay attached over the mattress, exposing the mattress pad, which is presumably not changed between customers (yuck!). When I woke up before my alarm at 5AM I couldn't wait to get out of my torture contraption and go down to the fitness center - where the TV was on the blink.
The treadmill worked great, the breakfast was fine, and other than the sofa, the room was fine. Employees that I encountered were cordial as well.
July 17, 2014
Rated 5.0 out of 5.0 by kady12 Great value and service!
Great location, friendly staff, clean hotel, good breaky!
July 14, 2014
Rated 4.0 out of 5.0 by Sandy118 One night stay
We were traveling from Indiana to Minnesota with our daughter and 2 grandsons. We had driven until 8:30 pm and were ready to relax. Everything was very good when we arrived and we had a pleasant evening and a good night's sleep. It was a short stay and I would recommend to anyone wanting a clean and quiet place to stay.
July 10, 2014
Rated 4.0 out of 5.0 by softball1000 Nice hotel
Everything at the hotel was in good condition and the service was good.
July 8, 2014
Rated 5.0 out of 5.0 by SeeingUSA Lovely in Love's park
This HIE is one of my favorites. It's always clean, and the staff is warm and friendly. I stay here anytime I'm in the Chicago area for anything. Easy location to get to.
July 6, 2014
Rated 5.0 out of 5.0 by rober23 Comfortable and affordable
Clean well taken care of hotel, Friendly knowledgable staff.
July 3, 2014
Rated 5.0 out of 5.0 by Nory Great place to stay!
Our experience with the motel was great. The rooms were very clean and orderly, the cleaning staff was very helpful, the breakfast had a very large variety of foods and was delicious, the front desk was very helpful and pleasant. I would recommend staying here.
July 2, 2014
Rated 5.0 out of 5.0 by Tlais Great breakfast options, cold & hot
many breakfast choices (free), and large room with many tables..so not much waiting....close to Rock Cut State Park, and many other area attractions (volcano falls, waterpark, Anderson Japanese Gardens). Close to restaurants..we went to Greenfire.recommended by hotel front desk staff...easy parking..only one elevator in whole building..long waits for elevator..so we used stairs up to 4th floor..very comfortable linens and bed..would come back..
July 2, 2014
Rated 5.0 out of 5.0 by donnieo comfy bed
hotel could use another elevator. outside of that, it was a good stay. we stay at this hotel everytime we visit the Rockford area.
July 2, 2014
Rated 3.0 out of 5.0 by KGMAN Musty Love's Park
Upon entering the room there was a distinct mustiness in the air. The A/C was not on. We decided to allow the A/C system to run while we went out to eat. Hoping it would remove the moisture and improve the atmosphere in the room. It did to a point where we could get some rest that night.
We did find a very nice Italian restaurant where we had a very good meal and service that was not on your list of recommendations. Franchesco's. Please consider adding it to your list.
July 1, 2014
Rated 4.0 out of 5.0 by bmg102 Decent Place to Stay
Room was spacious with high celings and also clean. Air conditioning unit more quiet that most. Overall a decent stay with no issues.
June 27, 2014
Rated 5.0 out of 5.0 by BFScott Outstanding Customer Service
I had a team of my staff and myself stay at the HIEx in Loves Park, IL on June 24th. We had to depart the hotel by 4am on the 25th. Desk employee TJ worked to set up the coffee and breakfast by 3:45am so our staff could have breakfast before we left. TJ went above and beyond to provide great customer service to our employees. This type of service will result in greater numbers of people staying in HIEx.
June 26, 2014
Rated 5.0 out of 5.0 by MXZREV Comfortable bed and great service
I had a great stay at this Hotel. I especially liked the associates working at the front desk.
June 22, 2014
Rated 5.0 out of 5.0 by WHendricks Fantastic Experience!
I traveled here for business, let me tell you I have a lot of issues falling asleep in a bed that is not my own and here....OMG!!! The bed was amazing! Best nights rest in a hotel I've ever had. I didn't want to get up the next morning. The staff was super friendly and breakfast was yummy!
June 21, 2014
Rated 1.0 out of 5.0 by mr1224 nice place, but pricing is wrong
enjoyed the room, not the price.enjoyed the room, not the price.enjoyed the room, not the price.enjoyed the room, not the price.
June 20, 2014
Rated 5.0 out of 5.0 by Crabtrs2 Nice place to stay right off freeway
Quiet comfortable as usual of HIE. Thank you so much for your hospitality
June 19, 2014
Rated 2.0 out of 5.0 by Hockey mom 01 Not impressed
I have stayed at many Holiday Inn Expresses and I was disappointed in this one. The room was always hot, despite having the air blasting. The hair dryer supplied by the hotel lasted about 30 seconds after I started to blow dry my daughters hair, and there was no fuse blown on the outlet. It was a good thing I had brought my own with me.
June 15, 2014
Rated 5.0 out of 5.0 by Sleeping Beauty 123 The staff makes the difference.
I love to stay at this Holiday Inn. The staff is great. I have to give special credit to Tiffany. She goes out of her way to make sure all guest are happy with their stay.
The ciniman rolls at the breakfast bar are to die for. Don't tell my wife, but I actually ate 2 of them.
June 14, 2014
Rated 5.0 out of 5.0 by Tina and Stan A wonderful getaway
The bedroom was so comfortable and we were able to relax after a hectic couple of weeks. The linen was very fresh and there was lots of hot water for a good shower.
June 13, 2014
Rated 5.0 out of 5.0 by TLTM Nice Hotel
Great beds and pillows. Nice breakfast and good staff.
June 10, 2014
Rated 5.0 out of 5.0 by Comet54 Excellence HI Express
The entire experience at HI Express in Loves Park, IL was one of the best we have experienced in the last 12 years of travel.
June 8, 2014
Rated 3.0 out of 5.0 by hamjl5 very tired
The room above us was noisy could not sleep. There ws no front desk clerk there when we checked out. the hallways and stairways had the same crumbs there the whole weekend. So obviously they did not clean the hallways and stairways. The pool was gross. It was green with a greasy haze on top.
June 4, 2014
Rated 5.0 out of 5.0 by Vikki73 Staff
Front desk staff was great. From making the reservation (direct call to hotel), to checking in and checking out. Very helpful and friendly.
One staff member was very rude to both the kids and myself. It was late about 10:00pm. My son and two friends just arrived at the hotel. They had been playing hockey that day. Pool closed at 11:00. They were the only ones in the pool area and were just swimming -- not messing around. I had just stepped out the door and then seen her yelling at them. I came in the pool area. She was slamming all the chairs and tables while cleaning up. Then was rude to me. Asking me about the kids tee shirts on the table that I was sitting at. Anyway I know the hotel was sold out that night. These 3 kids were not bothering anyone, had an hour to swim and she seem very annoyed by that.
June 4, 2014
Rated 5.0 out of 5.0 by dmomma Very comfortable bed
Very kind staff. Emily greeted us on Friday night and she was the most polite hotel staff person we have run into. We have done lots of traveling all over the country. It would be much more enjoyable if there were more people like her in the industry. She was very knowledgeable of the area
May 30, 2014
Rated 5.0 out of 5.0 by Nora94 Wonderful Staff
Caleb at the front desk was so sweet to my daughter, he made her night, and even got her to like cashews.
The pool was fun, breakfast was yummy (but they were running out of things by 9 am), check in and check out person very friendly and nice quiet room. The mini golf place is close enough to walk to which was a nice bonus.
May 29, 2014
Rated 5.0 out of 5.0 by nawdydawny ONLY Hotel in Loves Park/Rockford area that offered a bereavement rate!!
I just can't thank Holiday Inn Express in Loves Park enough!! Not only were they the ONLY hotel in the area that offered us a bereavement rate, the staff was also very friendly and helpful. The rooms were very clean and comfortable. The water pressure in the shower was awesome!!!! They provided a great breakfast as well as having a pool and an exercise room. The kids enjoyed Volcano Falls, which is across the street. There was something for everyone and under the circumstances, I would highly recommend this hotel!!
May 26, 2014
Rated 5.0 out of 5.0 by Chele16 Good service
Awesome stay - bed was very comfortable.
Hotel room was clean. Only recommendation for each hotel we stayed (with 4 of 5 a Holiday Inn Express because we drove from PA to WY) - when the room is booked for 4 adults, please have 4 towels/washcloths in the room. Otherwise, great stay!
May 26, 2014
Rated 5.0 out of 5.0 by Gina3 Front Desk
The girl that checked us in was wonderful! She was friendly and helpful all night. Throughout the night she had to deal with some pretty tough issues. There were many kids running around the hotel causing a lot of noise. I was so pleased with how she handled things. We will be back!
May 14, 2014
Rated 5.0 out of 5.0 by Chaz113 Stayed several times
We have stayed here several times as we travel to Wisconsin. We look forward to the stop as the rooms are comfortable and the staff are very friendly and helpful.
May 8, 2014
Rated 2.0 out of 5.0 by Samantha75 Soccer Parents!
Obviously the weekend crowd was a factor, i just do not understand why parents allow children to run and scream down the halls!!
Besides the noise for the weekend the property was good but over priced at close to $150 for a night on a weekend and contending with the noise and chaos of kids and ignorant parents at breakfast! They would not tolerate it if on business but it is ok on weekends when they bring their kids!
A gold member but not recognized as one.
May 7, 2014