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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    86%
    Recommend This Property

    Overall Experience

    4.2

    based on 75 reviews
    86%
    Recommend This Property

    Ratings Breakdown

    75reviews

    • 5 Stars
      44
    • 4 Stars
      17
    • 3 Stars
      3
    • 2 Stars
      5
    • 1 Stars
      6

    Roach in the bathroom

    By

    February 20, 2015

    platinumelite

    We stayed the weekend of the Austin Marathon, so the hotel and staff may have been a bit more stressed than usual.

    Nevertheless, our stay was not optimal. Check-in process was very slow even though we had made a reservation in advance (had to wait quite a while for someone to show up to check us in). Reception area was dirty. Received a double bed though we had booked and had been promised a queen. Elevator was hard to get on and off because of number of hotel staff moving cleaning carts, laundry, etc. on the same elevator (apparently no service elevator). Laundry room and fitness room were in the same room....made for an extra hot environment for exercise, plus children (whose parents were doing laundry) were playing on the machines making actual exercise difficult.

    On the plus side, air conditioner worked. Good refrigerator. Microwave worked (and had a complimentary bag of popcorn inside!).

    I felt like the staff was making an honest effort to do their jobs, they just seemed a bit overwhelmed (perhaps the hotel is understaffed?)

    Posted byHotelStaff
    February 24, 2015
    Larryboy98 I want to thank you for taking the time to complete a review of your recent stay with us at the Candlewood Suites in Round Rock. I am so sorry that your stay was less than optimal and will review your comments with the team to ensure that we continue to strive toward excellence.
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    Great staff and super room

    By

    February 19, 2015

    club

    My grandson and I were coming back from seeing his best friend graduate airforce in San Antonio and I had booked this hotel because I had stayed here before and was very pleased with it. We were very tired and the staff got us in the room immediately. They are always so friendly and helpful. The bed was super comfortable and they upgraded us to a one bedroom so we wouldn't bother each other. It is very clean and quiet. Very restful. will stay here again in a heartbeat. Checkout was quick and simple

    Posted byHotelStaff
    February 20, 2015
    Thank you for staying with us and sharing your experience with others. We are pleased to know we were able to accommodate you. Please come stay with us again soon!!!
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    Facility was old

    By

    February 13, 2015

    platinumelite

    This Candlewood suites is old, overall experience was just average. One thing have to remind other guest is the room towards to highway is very loud even in the night, so if you're sensitive to the sound, better to ask stuff to arrange a quiet room for you. I'm not to sensitive to that, but just to be objective, I rated the sleep quality as 3.

    Hotel stuff was very nice, appreciate the support!

    Posted byHotelStaff
    February 16, 2015
    Thank you for your feedback, and sharing your experience with others. We hope you will stay with us again.
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    More than Accommodating!

    By

    February 10, 2015

    club

    Friendly and Courteous Staff; Clean, Comfortable and Affordable. Best Rate onsite.

    Posted byHotelStaff
    February 12, 2015
    Thank you for your feedback, and we hope you will be staying with us again soon!
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