Rated 4.3 out of 5 by 41
Rated 5.0 out of 5.0 by ShelleyM Great Experiences Every Time!
We have stayed at many IHG properties across the US for business purposes and this location by far is the most guest friendly! Nikki and her staff definitely go out of the way to be sure that all of the guests are comfortable during their stay! This location will be the only one that we stay at when in the Austin area! This is our 3rd visit to the property! We're back :)
March 26, 2014
Rated 5.0 out of 5.0 by Rb1347 Excellent Management & employees
We feel at home every time we stay here. The staff is very friendly, courteous & helpful for any needs we have. Starting from the Manager to the clean up ladies, they are just great, like family. You can tell that friendly Customer Service is their top priority.
Would not think of staying anywhere else.
March 20, 2014
Rated 5.0 out of 5.0 by DND223 South by Southwest
Great place to stay! Right off the highway (I 35). Clean and great spot to eat. You must try the Round Rock doughnuts !! The best in texas! Great two weeks!
March 17, 2014
Rated 4.0 out of 5.0 by turris dirty toilet
The toilet was badly stained and made it look very dirty and gross.
March 9, 2014
Rated 5.0 out of 5.0 by Bacajaka Always a pleasure to stay here
Pleasurable staff and nice rooms. Always consistent, never a problem.
March 7, 2014
Rated 5.0 out of 5.0 by Sessum64 Great place to stay...
The staff was very friendly, and the location was very handy to reach surrounding activities!
December 29, 2013
Rated 5.0 out of 5.0 by Traveller555 Extended stay with traffic noise
The hotel and staff were excellent in their care and attention. There were not any difficulties whatsoever in extending my stay or in any communications with the staff. The text messaging for room needs was especially convenient. The room I had faced the interstate and there was a lot of road noise that took some getting used to.
December 3, 2013
Rated 5.0 out of 5.0 by SDJeepGuy We like to stay here when in the Austin arera
This place is always easy to get to - clean and quiet- the staff is most friendly and helpfull
November 10, 2013
Rated 5.0 out of 5.0 way above expectations. always staying here when possible
this place exceeded my expectations more than I can say. They have free movie rentals, and a dvd player in the room. Everyone is is so friendly, and seem to sincerely want to help in any way possible. They definitely go above and beyond there job requirements. I was also impressed by there little "corner store", which sells evetything from personal frozen pizzas, to laundry supplys. I will be definitely be staying here as often as possible.
November 5, 2013
Rated 2.0 out of 5.0 by Micromutt Noisy place
We were in room 301 and the train went by all night, we got very little sleep. The room doors bang quite loudly when allowed to shut by themselves and not all guests even care what type of noise they make BUT it was okay because the train kept coming by anyway. Horrible night for us.
October 29, 2013
Rated 5.0 out of 5.0 by Cjcaa Nice rooms
The rooms here are quite nice, we had a suite and there is a separate bedroom. The kitchen was a good size considering it was a hotel and all the dishes needed were in the room, they thought of everything! There's a laundry room there for guests and it free as well as a fitness room. The only negative thing about this place was I was given the monthly rate to pay weekly whitch was cheaper and then on the second week just because someone else was paying for it they would not give it to us at the same rate like I had been told would happen. So we couldn't stay, was quite upset!
October 26, 2013
Rated 5.0 out of 5.0 by Rb1347 Comfortable suite & best of all super great service !
We have been staying at the Candlewood Suites in Round Rock, TX. every time we visit our little granddaughter since November of last year. From the top management staff to the clean up ladies & maintenance man, they are very friendly & courteous. We are now at a point that when we check in we tell the friendly front desk, " We are back Home ! ". We have stayed in several other hotels but none compare to the friendly staff here. We would not think of staying anywhere else? It's always a pleasure to stay here.
October 17, 2013
Rated 3.0 out of 5.0 by Mrmbr Great Staff. Property needs Work
The staff at this hotel was very friendly and accommodating. The location is also close to stores and restaurants.
However, my room had an odor to it and smelled like pet urine with some type of cleaner to try to cover it up (which didn't work).
I think if a hotel is going to allow pets, then there should not be carpet in the room because the pets, at some time, are going to urinate on the floor.
The whole hotel needs an updated look (carpet, paint and furniture).
October 6, 2013
Rated 5.0 out of 5.0 by heartoftexas8339 front desk service is over and above all expectations
I stay here often because the staff is wonderful and go out of their way to make your time with them as comfortable as possible.
Any advance requests I make are always fully taken care of before my arrival. The units also have very nice kitchens, laundry and workout facilities, which only enhances my stay at Candlewood.
September 29, 2013
Rated 5.0 out of 5.0 by Adamrtx Comfortable, clean and a great price
Really like this place, I travel a lot and a clean room is high on my priority list. No complaints here, the room was a good size and the bed was comfortable. Having a refrigerator and a microwave really helped us save some money by allowing us to bring back leftovers.
September 21, 2013
Rated 4.0 out of 5.0 by RWDLA Clean room & comfortable bed.
Nice room (studio) with clean kitchen and bath. Room rate was very good.
August 27, 2013
Rated 2.0 out of 5.0 by Brutsche Visit with limits!!
Not a good choice you expect breakfast or housekeeping. This area is a car only area. Don't expect to be able to walk any where either. I wasn't impressed with the staff at night especially. It's too much to get some one to help you with bugs in your room. I couldn't wait to get out Austin & this motel!!
August 20, 2013
Rated 1.0 out of 5.0 by TXMan Bad experience
bad smell and so swtiched to another room. also bad smell and even wet carpet around ac unit probably causing a bad rotten kind smell.
unfortunately bad experience and do not want to go there again.
August 3, 2013
Rated 5.0 out of 5.0 by cheesenips62 Clean and very Comfortable and a World Class Customer Service Staff
First time staying at this hotel, and It will not be the last time. The staff made you feel welcome and was very helpful..
July 29, 2013
Rated 4.0 out of 5.0 by snicholls32 Steady Stay
Having worked and traveled to Austin a ton over the last few months, this place is solid. The staff is exceptional and they take good care of me when I am there. They go above and beyond on a regular basis.
The room is clean and comfortable and the location is perfect for me.
Thank you for the great service.
July 16, 2013
Rated 4.0 out of 5.0 by EricH12 Great staff from Mamagement down..
Would Like to thank all the staff for making my stay enjoyable. It was a pleasure getting to know all of you and will for sure be staying there again.
June 7, 2013
Rated 5.0 out of 5.0 by heartoftexas8339 staff here is always pleasant and available
This place has a good atmosphere (and I am pretty picky). The staff is wonderful, friendly, helpful and always available. Rooms always clean and comfortable with good lighting.
May 20, 2013
Rated 5.0 out of 5.0 by Femtraveler Hotel
Was originally given a room that was not acceptable torn chair mattress was very uncomfortable (room 105) never want that room again!!
However I was gladly given another room when I reported it
Staff is very pleasant and very professional
I have been staying 3 nights a week for a while and will continue to do so
May 13, 2013
Rated 5.0 out of 5.0 by KCTX Outstanding value and service!
Candlewood Suites Austin is an excellent value! I always receive outstanding customer service.
April 22, 2013
Rated 3.0 out of 5.0 by Jomom Great bedroom. Uncomfortable pull out sleeper
The room was very clean. All staff behind desk were polite. I did have an extremely 3 day ( multiple daily trips from my room to the front desk and back again) annoyance as my room key never worked. I constantly had to have it re keyed. After I threw a fit, they finally took care of it via maintenance department. NO compensation was given or offered.
April 15, 2013
Rated 5.0 out of 5.0 by Katie51 Nice Hotel
I love the Candlewood Suites, but not happy that they changed my rate. For me going to the Candlewood Suites is only something I can do every once in awhile, but since my rate got changed I can't afford it. I love the fact that it has a bedroom, kitchen and free laundry.
March 30, 2013
Rated 5.0 out of 5.0 by Tanknologist Awesome
Excellent hotel in good location with professional staff.
Good work space and lightning fast hard wire cut my report time from 8-9 hours down to 5 hours (AWESOME).
Walked 1.5 miles around the block for cardio without getting in traffic.
March 25, 2013
Rated 4.0 out of 5.0 by bygeorge76 round rock trip
Convenient location, courteous staff, nice room, but mattress was too soft.
March 1, 2013
Rated 2.0 out of 5.0 by ArmyGirl77 ROACHES...TWICE!
I usually stay here when I'm in town for Reserve drill, because it's a good price for what you get. The staff are friendly and most of the time it's quiet and I can get some sleep. However, the last two visits I have had other visitors in the room with me. The first time, I came into the bathroom to find a giant roach crawling on my toothbrush. As I was checking out that morning, I brought this to the staff's attention. I was told that I would be given a discount if I chose to stay again. On my return trip, no discount was given and there was another roach who joined me in the shower. This was the last straw. I will never stay at this property again. They have a huge roach problem and I just can't stomach them.
January 16, 2013
Rated 5.0 out of 5.0 by Smurf79 The Best Place To Stay
The staff here is always courteous and great to be around. They treat you like family. I love staying here. I keep coming back. When family or friends ask where to stay I always tell them that they want to come here. It's always a pleasure talking to the staff. They are always there for you no matter what time of the day or night. It's been wonderful staying with them. I have really enjoyed it a lot.
January 14, 2013