Rated 3.7 out of 5 by 31
Rated 1.0 out of 5.0 by rdtrippin worst hotel I have every stayed at
This hotel is dirty. The bed and pillows smelled of Body Odor and are uncomfortable. The couch was so dirty it made me itch all over. The shower was filthy and water fluctuated from scolding to freezing. The rooms smelled as soon as you open the door. DO NOT STAY HERE.
July 17, 2014
Rated 5.0 out of 5.0 by Rubicela Great service and very helpful staff
The staff was wonderful and helpful. The room was very clean. The hotel is located in a nice and quiet area. The staff provided tour sights and provided us with times and best days to visit different locations. We were not able to stay long enought to visit recommended sights due to a family emergency, but will most definately try to make it there soon. We forgot part of our luggage and staff contacted us to let us know and worked with us to get it shipped to our residence. They were wonderful :)
July 16, 2014
Rated 1.0 out of 5.0 by TexasTraveler100 Stay at SeaWorld location terrible service
We had a suite with the sofabed however when we arrived the room was missing the following items: One TV remote since the room has two TVs, the linen for the sofabed, Kitchen utensils. The front desk clerk told us that we would have to wait until we was not busy to get the sofabed linen however he never delivered to the room so we had to ask a second time with them showing up an hour later. The room was not really clean and the bath tub drain was clogged. We found dead roaches in the kitchen and hallway. Our family was staying in another room and they had some personal items taken from the room with all the towels. The manager was nowhere to be found until the 8th of July I guess he was on vacation too.
July 11, 2014
Rated 2.0 out of 5.0 by smurfsmiff Doesn't hold a candle....to others
I am a frequent traveler and have stayed at numerous extended stay hotels. This is by far my least favorite. Not that they did anything wrong, but others are simply far superior in service, size of rooms, stronger internet signal, etc.There are several others where you can receive a much better bang for your buck.
July 10, 2014
Rated 1.0 out of 5.0 by Guest Upset Bad Management!
I checked in with a reservation at a state govt rate (I am a state govt employee of another state) but was told that rate was for state of texas employees only. The general manager told me that he would give me a rate as a state government employee but it would be higher. Once I got my receipt, my rate was listed as: STATE OF TEXAS EMPLOYEE. Same type of rate that I couldnot have at first but I paid more a night for it. That is not a way for management to deal with customers..bad business. Bathroom door would not close. Had to bring our used dirty to front desk and exchange for clean ones. Was told that housekeeping only cleans the rooms once I check out. You have to stay 7 days or more. Bed not comfortable and their pillows like rock. The worst hotel stay ever.
July 9, 2014
Rated 2.0 out of 5.0 by mad mom dirty swim pool area and no clean towels
They did not give clean towels if you stayed more than one day. The swim pool area was dirty when told it was never taken care of. The trash was not removed, I had to take trash out.
June 27, 2014
Rated 5.0 out of 5.0 by whisper143 Awesome Place!!
Great place to stay......was allowed to take our family pets with us....will definitely keep this motel in mind when visiting San Antonio again!!
June 26, 2014
Rated 5.0 out of 5.0 by Yani.Yanitza Nice
Affordable and lovely
Everything in the room was I was expect and more.
June 20, 2014