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Rated 3.9 out of 5 by 43 reviewers.
Rated 3.0 out of 5.0 by Not What I Expected This property had good reviews. I booked with confidence but was disappointed upon entering my room. The bathroom was in shambles and there weren't adequate towels. I complained and was moved for the second night of my stay. December 2, 2014
Rated 1.0 out of 5.0 by Get what you pay for. The hotel is in a great location and the staff was very friendly upon check-in. Once we got to the room we were very disappointed. Although the room is spacious and had good amenities, the cleanliness was below par. First walking in, the floor was very sticky and unclean. The bathroom door had crayon marking on the outside and dog claw marks on the inside (looked like someone had locked their dog in the bathroom and they tried to claw their way out). All of the furniture was stained and dirty, along with the bed having only 3 pillows and 1 pillowcase between the three. Also, there were no towels in the bathroom and when we went to call the lobby, the phones had no chord from the base to the handset, so we couldn't even call the lobby. When we went down to ask for a pillow, pillow cases, and towels, the staff told us "We had 30 checkouts this morning and our laundry is not done." There is no excuse to have insufficient laundry for people checking in after the set check in time. When we finally received our missing items they gave us a care package with 2 bottles of water. Overall a very disappointing stay. December 1, 2014
Rated 3.0 out of 5.0 by 2nd Visit to this Facility My room was just off the lobby and was very noisy one night. Numerous minor issues were encountered and were discussed with the front desk November 25, 2014
Rated 5.0 out of 5.0 by Best stay since I landed in texas I arrived in Texas in June of 2013. I have also stayed at multiple hotels in the US building buildings and on Vacation. The Candlewood Suites NW is by far the best place I have stayed yet. I would gladly recommend this motel as the staff is extremely friendly and courteous, and very helpful. The rooms are very clean and quite and well maintained. I would rate this hotel the best in the area for the cost. November 17, 2014
Rated 5.0 out of 5.0 by Clean, quiet and comfortable with great staff Clean and quiet stay with a great bed and awesome sleeping. Thick comfy towels and a good water pressure in the shower. Great stay! October 30, 2014
Rated 5.0 out of 5.0 by San Antonio Nw Near Seaworld I had a great time in San Antonio, and Candlewood was a big part of my enjoyable weekend. It was in a great location and easy to get to. October 22, 2014
Rated 5.0 out of 5.0 by Home away from home My husband and I were traveling with out 2-month-old baby girl. This was the first time we were staying in a hotel since she'd been born. We had to take quite a few items with us for her, such as formula, a bottle warmer, etc. I booked a king suite, the last room available, and was expecting the same as every hotel. I was expecting a mini-fridge and not much else. When we got to the hotel, I was very pleasantly surprised! It was as if we had our own mini-apartment, or home away from home! From the full-size fridge to the sink to the stove to the microwave, things were made infinitely easier for my husband and I regarding the preparation of our daughter's bottles. We were able to plug in our bottle warmer and keep her formula both warm and cold as needed. The extra living room area gave us the ability to move around with our baby, especially on the nights she had trouble sleeping. All in all, this stay was made very enjoyable. I even forgot that I was staying at a hotel, for I kept saying, "When we get back to the apartment..." I have never really taken the time to review any hotels, so the fact that I wrote out a lengthy review for this one speaks volumes. My husband and I plan on staying at the Candlewood for our future vacations! Again, what a great experience! October 19, 2014
Rated 5.0 out of 5.0 by What I hoped for The staff was very friendly. The hotel was clean and had all the amenities I hoped for. Quiet night stay. October 7, 2014
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