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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    75%
    Recommend This Property

    Overall Experience

    3.9

    based on 58 reviews
    75%
    Recommend This Property

    Ratings Breakdown

    58reviews

    • 5 Stars
      29
    • 4 Stars
      12
    • 3 Stars
      5
    • 2 Stars
      4
    • 1 Stars
      8

    Excellent service but problematic value

    By

    March 30, 2015

    club

    Our stay was a bit disappointing. The location of the hotel was not as convenient as made to believe on website. The hotel was not aesthetically pleasing as expected. Although we stayed in a non-smoking room, the common areas of the hotel smelled like smoke. The hotel seemed to be geared towards people on extended work stay rather than vacationers. For us, this was a family vacation and found there weren't amenities for children. The pool was tiny, outdoors, and not heated. The weather was cool and overcast which meant the children were not able to swim during down times. This was very frustrating for our family and the friends with whom we traveled. It was nice that the suite had a kitchen, but it was not large enough to cook meals other than heating frozen meals and a few quick dishes. We ended up eating out most of the time. It may be great for those in San Antonio for business, but certainly not for families on vacation. The best thing about the hotel was the front desk staff. They were amazingly helpful, friendly, warm to the children, and very serviceable!

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    Outstanding Customer Service

    By

    March 23, 2015

    My interaction with Dennis and several other front desk representatives proved to exceed my expectations from this brand of hotels. Dennis was very very helpful in assisting me situate a room for my family. We were greeted and acknowledged when entering and leaving the hotel. We made good use of the pool,grill, and laundry facility which meet my expectations. The room was spacious enough to accommodate my family for the time we were visiting San Antonio. If I could name one thing that would have made may stay totally outstanding, it would be the installation of a bathroom exhaust fan. Other than that everything else was great!!!

    Posted byHotelStaff
    March 25, 2015
    Dear November Mike, It's great to hear that you enjoyed your stay. Also, thank you for the feedback on the exhaust fan. It is being taken care of. You and your family were a pleasure to have with us and we look forward to seeing you again soon.
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    no security in parking area camaras are not good enough

    By

    March 20, 2015

    club

    dont stay, and if you do have your car alamed camaras are not good enough

    Posted byHotelStaff
    March 23, 2015
    Dear curt111, We are very sorry about your poor experience and that your car was broken into. We strive to make every guest feel safe. In addition to placing additional lighting in the parking lot, we have increased the frequency of patrols. Thank you for the feedback. Please come see us again soon.
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    Will definitely stay there again!

    By

    March 18, 2015

    club

    This hotel provided nearly everything we needed - convenient to shopping and local restaurants, comfortable room and bed, ability to prepare our own food in the suite, and great service from the desk staff. The only thing that didn't go right is our room was scheduled to be cleaned and the linens changed on the 6th night of our stay, and it wasn't. Since we were checking out the next morning, our room wasn't cleaned at all while we were there. The desk staff apologized for the missed cleaning and gave us a perk of extra points on our membership. Next time we will request a cleaning mid-way through our stay, so if it doesn't happen, we can raise an issue. For the slightly higher price of this hotel compared to others, we were able to enjoy the convenience of a smoking room, which most hotels no longer offer.

    Posted byHotelStaff
    March 23, 2015
    Dear S A Grandma, We couldn't be happier that you enjoyed your stay. However, it's unfortunate that your room missed it's cleaning. Thank you for understanding and giving our staff the chance to make it up to you. We look forward to seeing you again soon!
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