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Rated 4.0 out of 5 by 40 reviewers.
Rated 4.0 out of 5.0 by Good Value We have stayed at this Candlewood Suites for the past 3 years while attending an annual tournament. The kitchen works perfect for us with the full size refrigerator, microwave, and two burner stove top. We don't eat out a lot so it's great to be able to cook and eat in your room. The bathroom was large and well laid out and the closet was the perfect size for us to stash our tournament equipment. However, I will recommend running the dishwasher when you are out of the room and not trying to sleep due to the noise it produces. The layout of the room is very spacious and comfortable. We are aware of the issue with cars being broken into in the area during the tournament so don't leave anything of value in your car. Last year the hotel did have a notice alerting guests to this issue but I didn't see one this year. July 23, 2014
Rated 1.0 out of 5.0 by worst hotel I have every stayed at This hotel is dirty. The bed and pillows smelled of Body Odor and are uncomfortable. The couch was so dirty it made me itch all over. The shower was filthy and water fluctuated from scolding to freezing. The rooms smelled as soon as you open the door. DO NOT STAY HERE. July 17, 2014
Rated 5.0 out of 5.0 by Great service and very helpful staff The staff was wonderful and helpful. The room was very clean. The hotel is located in a nice and quiet area. The staff provided tour sights and provided us with times and best days to visit different locations. We were not able to stay long enought to visit recommended sights due to a family emergency, but will most definately try to make it there soon. We forgot part of our luggage and staff contacted us to let us know and worked with us to get it shipped to our residence. They were wonderful :) July 16, 2014
Rated 1.0 out of 5.0 by Stay at SeaWorld location terrible service We had a suite with the sofabed however when we arrived the room was missing the following items: One TV remote since the room has two TVs, the linen for the sofabed, Kitchen utensils. The front desk clerk told us that we would have to wait until we was not busy to get the sofabed linen however he never delivered to the room so we had to ask a second time with them showing up an hour later. The room was not really clean and the bath tub drain was clogged. We found dead roaches in the kitchen and hallway. Our family was staying in another room and they had some personal items taken from the room with all the towels. The manager was nowhere to be found until the 8th of July I guess he was on vacation too. July 11, 2014
Rated 2.0 out of 5.0 by Doesn't hold a candle....to others I am a frequent traveler and have stayed at numerous extended stay hotels. This is by far my least favorite. Not that they did anything wrong, but others are simply far superior in service, size of rooms, stronger internet signal, etc.There are several others where you can receive a much better bang for your buck. July 10, 2014
Rated 1.0 out of 5.0 by Bad Management! I checked in with a reservation at a state govt rate (I am a state govt employee of another state) but was told that rate was for state of texas employees only. The general manager told me that he would give me a rate as a state government employee but it would be higher. Once I got my receipt, my rate was listed as: STATE OF TEXAS EMPLOYEE. Same type of rate that I couldnot have at first but I paid more a night for it. That is not a way for management to deal with customers..bad business. Bathroom door would not close. Had to bring our used dirty to front desk and exchange for clean ones. Was told that housekeeping only cleans the rooms once I check out. You have to stay 7 days or more. Bed not comfortable and their pillows like rock. The worst hotel stay ever. July 9, 2014
Rated 2.0 out of 5.0 by dirty swim pool area and no clean towels They did not give clean towels if you stayed more than one day. The swim pool area was dirty when told it was never taken care of. The trash was not removed, I had to take trash out. June 27, 2014
Rated 5.0 out of 5.0 by Awesome Place!! Great place to stay......was allowed to take our family pets with us....will definitely keep this motel in mind when visiting San Antonio again!! June 26, 2014
Rated 5.0 out of 5.0 by Nice Affordable and lovely Everything in the room was I was expect and more. June 20, 2014
Rated 5.0 out of 5.0 everything wasn great would like to of had King size bed but nobodys fault but mine for not checking in earlier June 17, 2014
Rated 3.0 out of 5.0 by Internet/ hot water/check-in When checking in, there was one person in front of me and it was 16 minutes before staff member got to me. Staff member did not acknowledge my Platinum status. The internet would drop me out numerous times when using it; on 02/22/2014, no internet from 8:00 AM to 2:30 PM. Hot water stopped completely on 02/22/2014 at 8:00 PM till 02/23/2014 at 12:00 PM. Hot water service was intermittent when I checked out on 02/24/2014 at 1:00 PM. Other than the failure to reconize IHG status I wa happy with the staff. , February 28, 2014
Rated 1.0 out of 5.0 Bad Experience When we arrived everything looked ok. when we were ready to go to sleep we found a pair of socks in the bed, so that means they didn't clean the sheets after the last guest. I talked to the manager and she told me that she was going to clean the room for me. The next day when we were getting ready to take showers we found out that the water heater was not working, it was untli 1:00 pm when we could start our day and get ready to go to sea world. I understand a water heater malfunction but not washing the sheets after each guest that is just wrong. January 8, 2014
Rated 4.0 out of 5.0 by Weird smelly room This was our second visit to this property. Each time we have reserved a queen suite room. The room seemed clean although it smelled really weird. It was a non smoking room but it smelled like smokers had lived in the room and you were attempting to cover it up. Our clothes soon took on that smell too. Very disappointing. This location is very convenient for us when we visit San Antonio but i am not sure we will stay again. January 5, 2014
Rated 4.0 out of 5.0 by No darkout drapes I love candlewood suites but was disappointed with the bright light coming from the parking lot out front. It was hard to sleep - the room was not equipped with drapes to block out the light. I could see where other guests tried to close the drapes and ripped them at the top. This is the only candlewood suite that I've experienced with this problem. December 27, 2013
Rated 5.0 out of 5.0 You will not be disappointed Our son recently moved to San Antonio and we traveled in November for an early Thanksgiving meal together. We had never stayed at a Candlewood Suites but liked the idea of a kitchen and two living areas. We were pleasantly surprised at how nice the room was, the location was excellent, the kitchen was well stocked and all the amentities were great. I LIKED not having housekeeping waking me up in the morning to come and change towels...knew that if we needed new ones or garbage collected, we could have that done...but for 5 days, we did not need any help. In addition, the front desk staff could not have been more helpful. Neirj...(sp?), was wonderful - attentive to all our needs, responsive and pleasant to be around. Because we were all new to town, he helped us out immensely. He's a real asset to the hotel. So overall - I highly recommend the chain and this location in general. You will not be disappointed November 28, 2013
Rated 5.0 out of 5.0 by the service while staying at the candlewood suits i had little worries there. they were very caring to me and my family. i was so impressed with them that i will be going there again. thanks alot guys, you saved my family money and stress, shout out to the staff. November 24, 2013
Rated 3.0 out of 5.0 by Nothing Special The front desk staff was courteous and pleasant. The room was fine and clean. Beyond that nothing really excelled. The bathroom was clean but had a missing shelf in the shower. The stairways looked like they had not been vacuumed in weeks. There was garbage piled up near waste bins at each end of the hallway. There is very little parking in front. I really should have switched to the hotel next door. It looked much newer and nicer. October 25, 2013
Rated 5.0 out of 5.0 by Staff Dawna was simply exceptional. Whatever we needed she was there with a smile and help. August 22, 2013
Rated 5.0 out of 5.0 by Managers and staff Everyone was very friendly and helpful throughout our 3-4 week stay there. Every time we needed something, they were able to answer our question or get what we needed. They made our displacement from our home very stress free from what was really happening in our lives. It was a great plus staying there long-term. One thing only is that you need to fight for time at the washer/dryer on most days. Other than that, they have a gym to use with T.V. to watch, a cupboard with a good amount of variety, and pleasant staff and managers. And a plus to stay at when you have pets! It has a couple of eating establishments within walking distance as well. Would love for them to get a bigger pool area! Then it would be awesome! August 20, 2013
Rated 4.0 out of 5.0 by Clean, comfortable Very nice staff greet you at the front desk. The rooms are clean, beds really comfortable. Barking dogs in one of the guest rooms is a the one negative. Please keep the barking dogs outside. August 19, 2013
Rated 5.0 out of 5.0 by Home Away from Home I loved my stay at candewood suites, the staff made you feel like family.. Even knew you by name when they greeted you! They're are too many of you to mention so I'm thanking you all for the hard work you do and for making us feel like we were at home. August 1, 2013
Rated 1.0 out of 5.0 by Teribble poorly managed and upkept It is obvious that the hotel management have done nothing to fix their check in process and unprofessionalism of employees. We arrived on time as per their check in policy and did not get into our room until an hour and half later from their check in time. Housekeeping did a poor job of replacing the sheets in the room. I watched housekeeping and did not see them come out with dirty sheets. I only saw them with a rag and spray to wipe common areas and bring in new towels. I pulled the sheets back and found hair and dirt. June 24, 2013
Rated 2.0 out of 5.0 by Never Again First time I stayed in a hotel for 2 days and they never cleaned my rooms. I had to basically go get towels and soap and clean it myself. June 21, 2013
Rated 5.0 out of 5.0 by Wonderful Friendly staff, great accommodations!!! Highly recommended! June 17, 2013
Rated 5.0 out of 5.0 by Well appointed and very comfortable We loved everything about our stay and the room in general. However, the pillows leave a lot to be desired. They are very hard and very uncomfortable. I woke with a headache every morning. May 7, 2013
Rated 5.0 out of 5.0 by If You Have To Be Away From Home An Extended Time, This Is The Place I was in San Antonio for 10-weeks of training and a friend recommended this particular Candlewood Suites. I am very glad I took her advice and stayed here. This is a really well run property and I enjoyed staying here very much. This was probably the quietest hotel I have ever stayed in. I had a room on the 4th floor and rarely ever heard anyone--even during Spring Break. My room was very comfortable and functional. I enjoyed having the gym and took advantage of it quite often. The "Candlewood Cupborad" is very well stocked. I appreciated the fact that there was someone at the front desk 24/7. Although I did not use the free laundry, I saw many people taking advantage of the facility. As good as all of the amenities were at this location, the staff is really the crowning jewel of this location. After 10 weeks I felt like I really got to know the folks who worked the front desk. Felicia, Angie, Elizabeth, and Niraj were absolutely outstanding. Very professional and friendly. Whether I was leaving or coming back after a long day, they always said "hi" and were genuinely interested in "how my day had gone". Even if you don't have to stay in San Antonio for an extended period of time, you should really consider staying here. It is about half way between Sea World and Fiesta Texas. Overall, a great experience. April 20, 2013
Rated 4.0 out of 5.0 by great property, bad maid service We were there for an event nearby held at 8:30 am. Instead of being rushed to pack we asked for a 1 pm checkout so that we could return later at a more convenient time to pick up our bags. We had bought over $60 of food that was still unopened in the bag on the counter. When we returned for our bags at 12:15 pm our bags were still there, the maid service had clearly begun to clean up and our food was nowhere to be found. What a disappointment to our kids! But on the plus side- the property was very well kept and quiet, and the desk staff were very helpful. April 12, 2013
Rated 4.0 out of 5.0 by Great place, needs more true suites The staff are wonderful, the atmosphere is great, and the perks are nice. The only single issue I have is that this property only has 4 King Suites (true, multiroom suites). All the other rooms are not what I would call suites. We got a "suite" with 2 queens, expecting there to be some sort of division of the room. There isn't. The room is two queen beds, chest of drawers with a tv on it, desk, counter with sink, burners, and dishwasher, and fridge. All in one living space. If you plan to try this with small children, you should be very sure that you have walked all of Six Flags each day so they are willing to sleep in the same room with you and you are able to sleep. That's the only complaint. The staff are all very friendly, restaurant recommendations hit the spot, and the Candlewood Cupboard is handy. Being located almost exactly between Six Flags and Sea World made our vacation easier. There is also a Sonic drive-in almost in the parking lot, which made my wife very happy. March 23, 2013
Rated 4.0 out of 5.0 by Great Service Friendliest Staff we come across in a long time. Outstanding. Made us feel right at home. January 25, 2013
Rated 5.0 out of 5.0 by Great Staff...Family atmosphere We had the pleasure of staying at Candlewood for 8 months. It felt like home from the start. Justin, Felicia, Niraj and Angie the front desk crew were the best, always friendly and accommodating. I actually hated leaving them. They were strangers, now friends! January 5, 2013
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