Rated 4.2 out of 5 by 52
Rated 1.0 out of 5.0 by Grandmom with grandkids Staff less than competent
The room was warm when we arrived, but we turned the temperature down on the unit. By morning, we were still sweating and I noticed the note on the unit to use the wall thermostat to adjust the temperature, but it was not working at all. I also noted that the ice maker was not producing anything. I called the service desk and maintenance came. The man didn't fix anything, only turning the temperature down to 60 on the unit. The temperature remained above 75 in the room. I was told to go to the lobby to get ice from the machine, but the front desk person was unaware of any bags to use for the ice such as the maintenance person suggested. She also had to ask another employee where to get replacement coffee packets. I understand not cleaning the room but once a week, but think that housekeeping should be emptying the trash and replacing such items as the coffee and not requiring guests to do that themselves for the price of the room. When I tried to run the dishwasher, I found that the door would not close properly. I managed to get the door closed using a knife to help, but then the dishwasher did not cycle properly. The water in the jacuzzi in the pool was not warm. All the staff I encountered were friendly and sympathetic, but not at all helpful.
July 26, 2014
Rated 5.0 out of 5.0 by Thatone Great stay
The staff was excellent rooms were comfortable. Couldn't ask for more. Will definitely be back.
July 21, 2014
Rated 5.0 out of 5.0 by treowx Comfortable Bed and Great Service.
The staff at this location is all new from my understanding but they are very courteous and were very attentive when I was checking in. If I needed anything they would give it to me and when I walked by I was always greeted with a hello or goodbye. Will surely stay at this location again next year when I make my yearly trip.
July 9, 2014
Rated 5.0 out of 5.0 by Dixon13 Great Stay
Nice hotel in a nice area of town. Off of a major highway which made the noise level less, but still easily accessible. Only 20 minutes from downtown, but at a much lower price than downtown hotels. Rooms were large and spacious with many amenities.
July 9, 2014
Rated 5.0 out of 5.0 by Texas Tech Excellent choice for grandparents
Booked this room for grandparents attending daughters high school graduation. Check in was smooth and hotel was less than 2 miles to high school with many shopping and eating establishments within walking distance. Hotel sits on an elevated property with views of San Antonio. Would have them stay at this property again in the future.
July 4, 2014
Rated 3.0 out of 5.0 by RemoteAccountant Mostly Good, but cannot recommend
Hotel was nice, rooms were clean. AC unit was a little bit loud, but not to the point of disturbing my sleep. They have a kitchen with plates, cups, flatware, a full size fridge, a small stove, and a microwave.
This is an extended stay hotel so they only have maid service once per week. That suited me just fine for my 4 day business trip. Note, fresh towels and sheets were available at the front desk.
They have a food pantry in the lobby where you can pick up some snacks or TV dinners. It was a bit limited in its selections,
Now the bad thing is that the internet was terrible. It was slow and weak and disconnected frequently. I eventually went a bought an Ethernet cord so I could continue to work. By my 3rd day there both the wireless and wired internet were completely broken.
I called the front desk and they said they knew about it, but could not get it fixed until their maintenance guy was back on property.
Reliable internet is a standard in every hotel now days. I was very disappointed that such a nice hotel used such unreliable equipment.
June 27, 2014
Rated 5.0 out of 5.0 by Tx_Sunshine Enjoyable stay.
This was a very enjoyable stay. The room I stayed in was a suite rather than the two bed room I reserved, but it all worked out.. The room was very clean and comfortable. The A/C was a little tricky to adjust so that was a little frustrating, but I will say it did cool very well. My room was right at the elevator door and I initially did have some concern about noise, but I didn't have one issue with noise from elevator activity.
I did have a billing issue upon checkout, but that was quickly handled and my corrected receipt was promptly emailed to me.
Call ahead to check on your reservation. The fairly recent computer system upgrade is apparently doing some funky things and seriously over booking. The staff handled it well, but I would hate to be in their shoes. Hopefully that will all get cleared up soon.
June 24, 2014
Rated 5.0 out of 5.0 by deb1966 Nice Property, Conveniently located in NW San Antonio
The grounds and the property were well maintained. The room was comfortable and clean. We did not have to go far to find restaurants and shopping of all kinds. It was a relaxing and comfortable stay. I would highly recommend the property to friends and family.
June 18, 2014