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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    84%
    Recommend This Property

    Overall Experience

    4.3

    based on 130 reviews
    84%
    Recommend This Property

    Ratings Breakdown

    130reviews

    • 5 Stars
      89
    • 4 Stars
      16
    • 3 Stars
      10
    • 2 Stars
      8
    • 1 Stars
      7

    Great value, especially if you like to prepare your own meals

    By

    May 26, 2015

    If you like to prepare your own meals on the road, this is a great place to stay. Nice room, up to date, right across the street from a grocery store.
    However, the mattress was definitely aged and sunken in.
    Otherwise, no complaints.

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    Double charge

    By

    May 24, 2015

    They double charged for the room. The card that was on file to hold reservation was charged and the one provided at checkin was charged. Then hotel staff was rude when called to remedy situation. I am a platinum elite card holder and I willnot stay at this Candlewood ever again!!!

    Posted byHotelStaff
    May 27, 2015
    Dear MayDay73, I apologize for the inconvenience you experienced with the incorrect credit card being charged. On the second reservation the new credit card was not updated. We spoke to your husband and explained what had happened. If you would like to discuss this further, please do not hesitate to contact me off line. Thank you, Alexandria Andrea General Manager
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    Incredible Stay

    By

    May 19, 2015

    platinumelite

    Just a thank you for an incredible stay. Not to sound cliché, but really was like a home away from home. The staff was amazing and took very good care of us. The rooms were spacious enough for our family of four. We definitely will stay again for future visits to the area.

    Posted byHotelStaff
    May 27, 2015
    Dear DDC.N.TX, What a wonderful review, we appreciate your business and trust in us! I am very happy our staff and services met your expectations. We look forward to welcoming you back in the near future. Thank you, Alexandria Andrea General Manager
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    Great place to stay if you don't watch TV

    By

    May 17, 2015

    club

    I stay at this location quarterly and during my last visit discovered that they changed the TV programming and now the only channels are the ones no one watches. There was no national news channel, none of the more common and popular channels. It was very disappointing. The rest of my stay was awesome. Room is always clean, bed is very comfortable, location is central to my needs. Just fix your programming.

    Posted byHotelStaff
    May 27, 2015
    Dear Cpaz, I am deeply sorry you were disappointed in our TV programming. We do have a new provider, but we offer the same channel listings as before. It may have been the particular TV in your room and I apologize for the inconvenience. I appreciate your feedback and being your choice when you come to San Antonio, TX. We are looking forward to serving you again! Thank you, Alexandria Andrea General Manager
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