Rated 3.9 out of 5 by 25
Rated 1.0 out of 5.0 by Kate29 Very dirty and extremely uncomfortable bed
We have stayed here before years ago and the hotel has gone down hill big time. As soon as you walk in the front door the mildew smell is very prevalent, front desk staff is mediocre, and hotel temp in lobby was hot. To sum up our room, it was disgusting. Dust everywhere, bed was in terrible condition, and the smell was enough to make you gag. There were several of us staying there in different rooms and everyone had the same complaints. When one of our friends entered his room the bed looked like someone had been laying on it.
We will never stay here again or recommend.
August 28, 2013
Rated 3.0 out of 5.0 by BHW77046 I'd probably stay again
Everything was about average -- except for the staff who were especially friendly and helpful. Large handicapped-accessible room was great but the bathroom would have been better had the sink included some sort of counter for toiletries. The little kitchenettes included in each room were a real plus for chilling drinks and snacks.
August 21, 2013
Rated 4.0 out of 5.0 by Lizzy08 Nice but not too nice
When I got there the girl that helped me was so nice. Tv didn't work and helped me fix it. Took about 30 min but it got fixed. Then the Internet. It wasn't working so I go to the front desk to ask for help. An older lady working says that she can't help me cuz she don't kno w what to do. Ummmm. Hello reset the router maybe? So then that didn't work. Had half a roll of toilet paper, no shampoo. It was jus an utter mess. They did give me a fee night for all the in convience.
August 13, 2013
Rated 1.0 out of 5.0 by elperro57 Poor Management & Housekeeping
Full housekeeping service supposed to be conducted weekly. This is not done unless you raise a stink with the front desk and management. Called the front desk about a clogged toilet one morning. Arrived back to the room that night and it still had not been addressed. I had to go over to the HEB Plus across Hwy 281 to get a plunger and take care of it myself.
August 10, 2013
Rated 3.0 out of 5.0 by Traveler1099 comfortable
Would like to have more amenities. Had to pay for lobby coffee, apples and snacks that other icg hotels offer at no charge. Laundry soap and fabric softer is over priced compared to other icg hotels. Had small cock roaches in my room!!!!
August 3, 2013
Rated 4.0 out of 5.0 by 1Blessedsistar Shopping getaway
The area of the hotel is close to the mall, a local gym and other restaurants
June 19, 2013
Rated 2.0 out of 5.0 by minnie222 DISAPPOINTED
We were disappointed in our stay for several reasons. One, we thought we had an adjoining room, only to find out upon checking in and going to the room that we didn't. Since we were traveling with my mother-in-law, my husband called the week prior to make sure and was told we did have adjoining room. Fortunately hotel was able to give us room next door. Second reason, no additional pillows. When we asked front desk we got an immediate, "no", not, "let me check". My mother-in-law has breathing problems and needed to be propped up to sleep. Third, I had to go to the front desk 3 times to get my key to work. Fourth, the room smelled like smoke and didn't seem clean. I let the front desk know. Fifth, I needed to get some caffeinated tea for my mother-in-law, and didn't see any in the coffee/tea area. I asked front desk if they had any and got a prompt "no", not, "let me check".
May 31, 2013
Rated 5.0 out of 5.0 by minnie222 comfortable beds & great snack bar
Looked for good location and dog friendly and I was tired of searching
May 22, 2013
Rated 3.0 out of 5.0 Fees
I am a Priority Club member. I use my earned points to book hotels all over the place so I can enjoy the benefits of being a member. Usually it works great. However, this particular hotel has billed me for fees now THREE times. Each time I have had to catch it on my credit card bill and call to get it reversed. They cannot explain why it keeps happening. I won’t be going back… there are too many options in the area.
May 6, 2013
Rated 5.0 out of 5.0 by KKC06 Comfortable bed and great service!
Excellent Place to stay. Excellent Staff. Such a nice, clean and friendly place.
April 25, 2013
Rated 3.0 out of 5.0 by Dynoball Poor quality bed
Westayed in a 1 bedroom suite and the box spring was broken on our bed and there were no linens in the room for the pull out bed in the living room. The kitchen only had silverware for 2 and there were 3 of use satying in teh room. we stayed 2 nights and the same trash ( beer bottles, coke cans and dirty diapers ) were out around the hotel for our stay. I would exspect more from this hotel chain and will not stay in this area again.
March 22, 2013
Rated 5.0 out of 5.0 by ZebraLady Home away from home
Nice hotel with comfortable bed and great service. I wanted to move into the room permanently. It is away from the major attractions but well worth it.
March 8, 2013
Rated 3.0 out of 5.0 by Docmcp Review
This location is good and some of the staff are much more welcoming than others (Jo). However, the housekeeping staff continued to miss the details of cleaning a room during my 60 day stay. For example, housekeeping staff should be trained to note when there is something wrong in the room i.e. like a busted light bulb and report it. They should also not simply spray the toilets down with disinfectant and walk walk! I just feel that if you have guests that are staying in a room for a month or more, and the room gets cleaning once a week, then that weekly cleaning should be throughly executed!
My only other issue was that a car thief seemed to enjoy using this location as his playground. It is unfortunate that I was unable to catch him in the act. However, I understand that management along with the police were working hard on the issue. Strangely enough, all thefts stopped shortly before I checked out. Overall, this is a good place and I'd stay again. There just needs to be some clean up of the things that make an extended stay unpleasant.
December 13, 2012
Rated 5.0 out of 5.0 by MovingtoSA Everything was Great!
My stay was great! Everything I needed and I was only there for one night. I will be back in Dec for a few months if everything goes as planned. Great Service and Great Staff! I Recommend Highly!
December 4, 2012
Rated 5.0 out of 5.0 by pafnn Excellent service and very clean hotel
Excellent service and very clean hotel. Convenient location.
November 26, 2012
Rated 5.0 out of 5.0 by Hickory Clean room, attentive staff
Room was clean and comfortable. Kitchen had everything you might need to prepare a meal. Cupboard is a great convenience and coffee was available 24/7.
Staff was always friendly and helpful.
October 15, 2012
Rated 5.0 out of 5.0 by Amy1982 Better for long term
I enjoyed my stay, but if you want housekeeping to make up your roo every day or available room service, this isn't the place for it. I stayed here because I have friends who live here long term and they love it.
October 6, 2012