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Rated 4.1 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Summer 2014 San Antonio We love this hotel for extended stays because it's just like living in a fully furnished apartment with all bills paid. Candlewood is an excellent choice for temporary living while your new house is being built. We ran into several people who were doing this. August 13, 2014
Rated 5.0 out of 5.0 by Great place to stay comfprtable every night of my stay SJ the night clerk was the very most accommodating and helpful the crew. SJ was outgoing with a great personality that made one feel like "I was Home". it would be him that would bring me back into the property if and when I return to San Antonio. this guy worked his tail off all night cleaning and laundry, made sure coffee was ready for the guest. every morning after he worked at night the Elevators and the Lobby area had a wake me up refreshing smell. I would like to see this at every place I stay through out the US. August 11, 2014
Rated 5.0 out of 5.0 by personal super amable! Nuestra estadía fue muy buena, el hotel muy agradable y el personal super amable, siempre sonrientes, nos ayudaron en todo, lo único es el sofá cama ya colchón muy malo y no pude dormir en el. El lugar tranquilo y lo disfrutamos mucho. August 7, 2014
Rated 1.0 out of 5.0 by Never Again! The front desk staff was nice but at first denied me the room because I had a last minute extra guest (all children), then she changed her mind and let me stay. After driving for hours I was tired and in need of a restroom and the check in took longer then needed. A guest was yelling at her because she didn't have a smoking room. The rooms smelled bad, the carpet was dirty, the lobby was more like a Motel 6, I had to check out the next day because we didn't feel comfortable. The curtains in the room let light in. I have never had any of these problems at Holiday Inn. I could hear a lot of stomping upstairs when I had requested the highest floor. Never again will I book a Candlewood Suite. There is no business center or computer for guests. The pillow cases were dirty with blood stains, not enough towels and shampoos, no conditioner or lotion. I asked for towels and clean pillow cases and they asked me to go downstairs and get them. I told them the room should of had them when I checked in. So she brought them. The new cases also had blood stains, there were no sheets or comforter for the sofa bed my daughter had to get them and towels. The sheets and blanket my daughter received was of poor quality. The carpet felt dirty and greasy. The sheets on the bed felt dirty as well. We checked out and into a Holiday Inn near Sea World. August 7, 2014
Rated 5.0 out of 5.0 by A very enjoyable stay!! Was here on a business trip and the room and hotel was what is to be expected. However it was the friendlyness and professional courtesy of the front desk staff that made my overall stay very nice. I recommend this hotel for anyone staying in the area, it has a quick access to the highway and the rates are pretty decent. Thank you for everything! August 5, 2014
Rated 4.0 out of 5.0 by Nice rooms and good service The people were fantastic. I really enjoyed the staff. I was here for 10 weeks for an internship, and the location was great. There is lots of food around, and the accessibility to I-10 is very nice. The room itself was great. It was recently renovated and the bed was quite comfortable. We didn't have any issues with the bathroom. The kitchen doesn't have quite as much as I would have hoped, but it served its purpose. If you plan to be here for a while, you might want to bring some extra dishes. Overall, we had a great experience here. July 30, 2014
Rated 5.0 out of 5.0 by Everyone made us feel so welcome and comfortable. We (family of 4) are staying at the Candlewood Suites while we build our new home in San Antonio and we could not be happier. We called at the very last minute to see if they had any rooms available because the extended stay we originally booked was terrible. We called from Denny's praying that they would have a room available and Jessica did everything to get us into a room. From the moment we arrived, everyone has made us feel so comfortable and at home. My children love it here as well as my husband and myself. Anytime we need anything Jessica, Matthew, Wendy, Adriana and SJ are right on top of it. We really couldn't have been blessed with a better "home" until we move into our permanent home. We have met some lifelong friends here and our family highly recommends Candlewood to anyone needing a place to stay, whether it is for a business trip, vacation or you are in need of a home like we were. You cannot go wrong with the service you will receive here. July 29, 2014
Rated 5.0 out of 5.0 by Great staff and feasible location I stayed at this hotel as a traveling health care professional and it was wonderful. I was greeted each morning as I left and each afternoon as I returned. Free laundry was awesome and appreciated the location so close to the hospital I was working at July 27, 2014
Rated 5.0 out of 5.0 by Great room!! We rented the two bedroom suite for our 2 night visit. It was perfect for myself, husband, 2 yr old, 7 yr old, 15 yr old and mother in law. With the separate bedrooms it was great to put the toddler to bed and the rest be able to stay up longer without disturbing her. We used the huge walk in closet in the "master bedroom" as her room with her pack n play in there and left the door cracked. She loved having her own room. The full kitchen was grea to help safe money from eating out 3 meals a day. We brought breakfast stuff and stopped by the local HEB Saturday night to make dinner as we were very tired from touring the city all day. Would recommend this suite for larger families to be able to spread out. My only complaint was Friday night fate working all day and then driving 4 hours from north of Houston to SA we were woken up at 1am by a loud group at the pool area which was directly below our room. Called the front desk and was told pool closed at 10 pm and it would be taken care of. About 45 mins later group was STILL there being very loud. Called again was told the same as before. Finally at 2:30 am I physically went downstairs to complain because the group moved from the pool to the pavilion area which was directly NEXT to the pool. Was told by man at front desk that the pavilion area did not have certain hours and that no one else was complaining about th noise and that I could go say something to them if I wanted. I said no thank you that's not my job to handle that it was his. Wasn't too happy with his attitude to me. Overall the accommodations were great, price was reasonable and location July 23, 2014
Rated 5.0 out of 5.0 by overall great time wonderful room I was very please with the over all stay.. I will always think this Candlewood will be home away from home.. Keep up the great work July 21, 2014
Rated 5.0 out of 5.0 by comfortable over great service I feel like my family is at home.. we are lucky to find a place like this.............. July 21, 2014
Rated 5.0 out of 5.0 by Terrific Experience The complimentary onsite laundry and lending locker were neat features that I have never previously seen at a hotel. The bed was comfortable and the rate cheap. A great overall experience! July 19, 2014
Rated 4.0 out of 5.0 by comfortable Our total stay here was 2 months and it was a good place for our family of 3 (1 br). We were easily able to cook in the kitchen and store enough food for the week. There was enough room for our son to run around (he's 2). The pool was nice and well kept. The staff was really kind and helpful. Laundry room is well kept and adequate. I didn't ever have to wait in line for laundry. The only one thing we didn't like, that some other people wouldn't mind was that this hotel does allow pets. We love animals but this unfortunately means your room has the possibility of smelling like dander or urine. There was a smell in both rooms we stayed in, that was impossible to get rid of. It's not super bad but it is there. There are also smoking rooms which means that can be present in the pool and patio area. Overall we had a great stay and would come back again. Location is close to a target, sams, costco, walmart and within 10-15 of the zoo, downtown. Within 25 minutes of sea world and six flags. Really great location. Good restaurants close by: Magnolia Pancake Haus, Chachos, Golden Wok and Alamo Cafe. July 15, 2014
Rated 3.0 out of 5.0 value good for the area Value was good for the area. The staff were nice. The room, elevator floors, and hallways were dirty. Poor cleaning job of the hotel. Management was aware and apparently did not care. I would not recommend this hotel. July 14, 2014
Rated 1.0 out of 5.0 by Hotel Stay Hotel stay was not good! Bath towells were missing and when i was given some- they were stained. Called a month in advance to ensure i had a sofa sleeper and was told YES. When i arrived i was put in a small queen HANDICAP room with no sofa sleeper. me and my wife slept on the floor while kids slept on bed. No soaps in retstroom. No-smoking room smelled like cigarretts- wife and kids complained that there clothes smelled like cig smoke all weekend. July 9, 2014
Rated 4.0 out of 5.0 by Great hotel Overall my experience was good. The hotel was very nice and though my non-smoking room was unavailable the room that I was given didn't smell a lot like cigarette smoke (though our clothes did get a slight smoke odor). My wife and I were disturbed numerous times by a screaming child, but the hotel isn't at fault for this. The pillows were very uncomfortable, but the rest of the room was very nice. We were really happy how the staff treated our two dogs and the nice pet designated area they had outside was awesome for us. We will stay here again, but hopefully next time we will get a non-smoking room. July 9, 2014
Rated 3.0 out of 5.0 by Better this time Stayed about a month ago and it was bad. This trip was better, the room was clean and comfortable but I did get a suite this time. The staff was friendly, but the 3rd floor hallway were still not very inviting, have trash and the hallway needed to be vacuumed. For the price and location the hotelis okay. July 6, 2014
Rated 5.0 out of 5.0 by Pasillos y su limpieza La habitacion y su cocineta son excelentes. Hace falta mayor limplieza en las alfombras de los pasillos, a la salida del elevador. July 2, 2014
Rated 5.0 out of 5.0 by San Antonio For Business My overall stay at this location was nice. Parking was not great...and the Hotel smelled a little stale. The suite was great....I loved it. It was like a mini apartment. Living area was separate from the living area. Kitchen came with everything one would need, glasses, silverware, pots, name it they had it...including a nice size refrigerator. The carpet could use an upgrade. I can't say much about the staff as I didn't interact with all that much....but the ones I had the pleasure of meeting were warm and friendly. July 2, 2014
Rated 5.0 out of 5.0 by Great stay Everything was ideal about this hotel. Only drawback was the random fire alarm going off. The staff was wonderful. Would stay here again. July 2, 2014
Rated 3.0 out of 5.0 by Some problems the card reader on my door failed and my room didn't have an iron. both problems took too long to solve. June 30, 2014
Rated 4.0 out of 5.0 by Convenient Location, Good Price I normally stay at other IHG hotels in the area, but decided to stay here based on the price June 29, 2014
Rated 5.0 out of 5.0 by Great stay and customer service The staff was helpful and extremely nice, greeting me as I entered and exited the lobby. The room was spacious and comfortable, excellent stay and definitely will be staying again when in San Antonio. June 29, 2014
Rated 5.0 out of 5.0 by Great Value Great value, you get a lot for your money. Excellent staff, very helpful. June 26, 2014
Rated 4.0 out of 5.0 by My Stay This is really not a bad place to stay. The cupboard was double the price of the grocery store, which is just on the other side of the interstate. Some of the gym equipment ended up being broken by other guests, however, the hotel did get them repaired. June 23, 2014
Rated 5.0 out of 5.0 by Great for long stays The rooms are spacious and comfortable, the staff is very friendly and willing to help with anything. The cost was very good for the suite. June 19, 2014
Rated 5.0 out of 5.0 by June 14 room was comfy, large and had great amenities. the furniture was a little tired. the ac in the bedroom was not as cool as I would have liked, but the rest of the room was very good. the shower head was skimpy on the flow of water. June 18, 2014
Rated 1.0 out of 5.0 by Lousy stay Roaches in room... towels smelled like cigarette smoke and poor responsiveness from staff... hallways were dirty, fitness center never had any towels in the room, and the male staff members were somewhat rude. Would not recommend this property... June 17, 2014
Rated 4.0 out of 5.0 by relaxing place to unwined the staff was courtesy, the rooms were spacious and was easy to all parts of San Antonio. June 12, 2014
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