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Rated 4.1 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 by Great Staff Outstanding service by this Candlewood staff, very kindly and always trying to help. The grill service is great. Enyojed my stay very much! July 1, 2013
Rated 5.0 out of 5.0 by Great place to stay I have stayed at Candlewood before and it's always a convenient and friendly place to stay. The rooms are nicely furnished. I really like being able to just relax in the recliner after a hard day. The staff is courteous and helpful without having to intrude daily like most places I've stayed at. June 9, 2013
Rated 5.0 out of 5.0 by Great Job People I would stay here again as the people were excellent and the room was great. June 5, 2013
Rated 3.0 out of 5.0 by great expectations not met We have used Candlewood on several occasions and were always very pleased. This time was a little different. The chairs in the room (419) were threadbare with holes in the material. After first use of the toilet, it backed up. Afterwards my wife used the lobby toilet. Coffee pot still had burnt coffee from previous user. This is not a bad hotel, but it did not meet the standards we have encountered at other Candlewood properties. A bit of a letdown May 24, 2013
Rated 3.0 out of 5.0 by Good place to crash but cleaning staff can't read their own DND signs Stayed for a couple days and all was OK until cleaning staff kept trying to get in my room while I worked. I put their sign out to do not disturb and clean room next day but ignored it and banged on door till I answered. Also, I left a few clothes in my room and when I called to see if they would look in drawers for it they said nothing was turned in. Oh well, not a total loss but disappointing. May 13, 2013
Rated 5.0 out of 5.0 by Awesome Service Candlewood was an awesome experice will for sure come back April 26, 2013
Rated 3.0 out of 5.0 by The smoking smell is offensive This is the smelliest hotel I have ever stayed on. The smoke stench is offensive everywhere, the halls, the lobby, even the "smoke free" room. There was a problem with their reservations system and my reservation did not show, however a very nice lady at the front desk took the time to call Priority Club and confirm my reservation and went out of her way to accommodate me and family even tough the place was sold out, she put is in the "Manager´s Suite" which was very spacious. In conclusion the place stinks literally but the people that work there are awesome. April 12, 2013
Rated 4.0 out of 5.0 by Great Staff Clean and comfortable. Staff very friendly and helpful. Free laundry room - GREAT feature for an extended stay. April 12, 2013
Rated 5.0 out of 5.0 by FRIENDLY, helpful staff made us feel right at home We were in pretty rough shape after an 18-hour drive but we bumped into SJ in the lobby and WOW was he ever upbeat and friendly! The 2nd time we went through the lobby, he saw us walking our dogs and made sure there were some dog-treats available, which also made our dogs VERY upbeat: :-) It was probably 10 hours later when we saw him the 3rd time and he was STILL HIGHLY UPBEAT and helpful. My wife and I really appreciate being made to feel welcome by enthusiastic, friendly, thoughtful people like SJ. We will definitely return to this hotel the next time we're in the area. April 8, 2013
Rated 5.0 out of 5.0 Flexible and personal treatment I appreciate their flexibility and remembering me whenever I come. April 7, 2013
Rated 1.0 out of 5.0 by Poor service without a smile Accommodations were made a few days before arrival. I was told because of this, I would only be able to stay in handicapped accessible room. At check-in, I informed the rep that I preferred to pay cash either then or at check-out. She stated I would still need to provide a credit card, but she would note my preference on the reservation details. Our reservations were for two nights. We made a point to be out of the room early after the first night so that the room could be cleaned, furnished with fresh towels, etc. When we arrived back to the room late in the evening, I was concerned that room hadn't been cleaned. I called the front desk and was informed that we could pay to have room cleaned. This info upset me because we have stayed at extended stay hotels before and hadn't had an issue with a clean room. At check-out, I attempted to pay in cash; only to be told that my credit card had already been billed and I would need to wait 10 days to reflect a credit. I informed rep that we wouldn't be staying or referring this location to anyone. Poor customer service and obviously the customer's needs weren't a priority. April 3, 2013
Rated 3.0 out of 5.0 rooms need care My room appeared clean but had an odor and needed minor repairs. March 31, 2013
Rated 5.0 out of 5.0 by Clean rooms and great service I was very surprised and happy with my stay it was so nice I stayed 2 additional days. I was not expecting much for the rate but I got a great surprise at the cleanliness, the courtesy of the staff, the comfort of the bed and the suite had everything we needed to make our stay comfortable. I will be retuning when I am staying in the area, I hope that the candlewood hotels in other areas are just as nice because I will be booking at Candlewood on my next hotel stay. Keep up the good work and hats of to the staff. March 14, 2013
Rated 5.0 out of 5.0 by Bed comfort The mattress was most comfortable we have had in a hote. I have a rod in my back and other back problems and it was comfortable! The staff was most courteous as well. Thank you. March 10, 2013
Rated 5.0 out of 5.0 by Candlewood Suites San Antonio Our stay was most enjoyable. Quick check in, a Quiet room, Great accommodations and excellent location. I would gladly stay here anytime. February 27, 2013
Rated 1.0 out of 5.0 by The worst... This was by far the worst place to stay. Dirty, worn out furniture, tub would not hold water, beds were hard and smelly...horrible, I slept on the floor; more comfortable. Pillows were like rocks... wake up call as we were leaving, no breakfast; free coffee?? no one told us. Forget being a Priority Club member at this dump!!!Hallway was dirty and elevator panel was unscrewed and hanging. Stayed in room 421, must be the dump for folks that use Reward Points.. Don't stay here!!!!!! Go to Salvation Army. February 20, 2013
Rated 5.0 out of 5.0 by Comfortable Bed and Excellent Staff The Operations Manager and additional staff were extremely helpful when my plans were changed; changing reservation and re-crediting my account for points deducted during this stay and the previous. Very nice property, secluded in a large city! I would definitely recommend staying at this property to anyone who asks. February 14, 2013
Rated 5.0 out of 5.0 by Fantastic stay! This is a newly renovated, beautiful, modern hotel. I highly recommend it to anyone staying in the San Antonio area. February 11, 2013
Rated 5.0 out of 5.0 by another fine stay This is the 6th time I have stayed at this Candlewood Suites. Every stay has been great and the staff as usual was very professional and helpful. Great stay as usual. Will be there again in a few weeks. February 2, 2013
Rated 5.0 out of 5.0 by Always a great Value Once we discovered Candlewoods, we utilize them every chance we get while traveling both for personal and for business. This property did not dissappoint. Hope was very helpful and informative while checking us in and very friendly as well. Always a great experience and value. This is our second stay at this property and will not likely be our last. January 28, 2013
Rated 5.0 out of 5.0 by Great staff and a pool too! Great Location, Excellent Staff, nice dog park area, and a pool. January 27, 2013
Rated 5.0 out of 5.0 by Great as Always This is the 6th time to stay here at Candlewood. It is a great value and the staff is first rate. I highly recommend this property. Will stay there everytime I go to SA> January 19, 2013
Rated 5.0 out of 5.0 by Great tv and working desk Tv was very good in size and picture, really enjoyed the gym was clean and good selection of equipment. Washer and Dryer were better than most hotels that I stay. The wrap around desk was very useful for me to get my buisnes projects finished. The only thing that i would change would be the recliner. January 10, 2013
Rated 5.0 out of 5.0 by like home perfect location,you admit dogs, and any wey is very clean. January 6, 2013
Rated 5.0 out of 5.0 by Just what i needed I am undergoing Chemo treatments in the medical center area. This Hotel is perfectly located for my needs at the Cancer Treatment Center. The rooms are perfect because they offer a kitchen area and a work area so I can keep up with my business duties. Candlewood staff have always worked with me on my needs and are extremely friendly. Pricing is always great. Perfect for my needs! January 5, 2013
Rated 5.0 out of 5.0 by Great Location If you have to be in the Medical Center area for business (maybe to get the business), or visit someone, this is the place for you. This Candlewood is very close to the Medical Center and makes it easy to find all hospitals, clinics and renowned specialists that call San Antonio home. Seemingly secluded, its right off of IH-10, but you get that convenience sans interstate highway traffic noise. If you’re a tourist and couldn’t care less about the Medical Center, this hotel is still perfect for you. Loop 410 is about two-miles South of the hotel, and another 10-miles beyond the Loop heading South on East bound IH-10 delivers you to the River Walk, the Alamo, and the King William Historic District. Heading North on West IH-10 will take you into the Hill Country, or you can stop at Six Flags Fiesta Texas, or The Shops of La Cantera and The Rim for some great shopping. From IH-10 and Loop 1604 you can easily get to the University of Texas, San Antonio, or a little further West, Sea World (although it is much closer from the hotel to use Loop 410 West). Within 14 or 15-miles of this Candlewood are 90% of the attractions of San Antonio; and it is also a quick exit from the city and you can be well on your way to Boerne, Fredericksburg, or the LBJ Ranch near Johnson City. December 9, 2012
Rated 5.0 out of 5.0 by Excellent Experience As usual I had a wonderful stay at Candlewood! I am undergoing chema at the Medical Center and this is a nice place with nice people and located close to my treatment. I highly recommend this hotel! Great for the price and better for the service! December 9, 2012
Rated 4.0 out of 5.0 by Something to be Thankfull for. Stayed there during Thanksgiving 2012 for a Family Reunion. Had five rooms. Managed to cook and prepare our food for our pot luck Thanksgiving Dinner, except the ovens were missing. I stayed here two years ago, I was sure they had ovens back then. But our stay was a pleasant experience. The staff helped us out in any way possible, got a great rate and for that I was thankfull. November 30, 2012
Rated 5.0 out of 5.0 by overall satisfaction was great Overall the stay was great, quiet, and the staff was excellent--friendly, helpful, knowledgeable, etc. Only negative--1st night, 1st time on elevator--someone had been smoking on the elevator--it stunk, smoke, etc., told desk clerk, next time on it later that evening, was fine. Saw no signs saying "no smoking" on elevators--not saying they weren't there, just didn's see them. Would stay there again. November 20, 2012
Rated 2.0 out of 5.0 by Room Availability For the first three months we were there we were forced to stay in the first floor next to the swimming pool which was always noisy and we asked several times if we could change rooms but it never happend until several weeks later. Besides that the rooms would sometimes not be cleaned to standards. Places were left dirty at times and linen not exchanged either due to child sleeping or they would run out and not bring new items until being asked several different times October 16, 2012
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