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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.5

    based on 105 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    105reviews

    • 5 Stars
      72
    • 4 Stars
      19
    • 3 Stars
      6
    • 2 Stars
      6
    • 1 Stars
      2

    Cheerful Staff

    By

    June 30, 2015

    club

    Staff exceedingly friendly and promptly solved or tried to solve each and every request from room amenities and Internet password to finding a lamp for a dark corner in our room to as many towels and blankets as we requested. (They never did get phones to work, one bathroom fan to work, or security gate to work correctly all the time.) Staff took a sincere interest in us as guests and repeatedly stated it was their job to help us have a wonderful stay. Two staff even came to view the hummingbird nest outside our door in an attempt to preserve it from the gardeners' trimmers. Staff always smiled! Few hotel staff, in my experience, appear to enjoy their work as much as these ladies and the custodian do. Last fall, we surveyed several hotels in an attempt to house up to 7 family members together with some sort of cooking/refrigeration possibilities. We found this one and though more than we would spend for only a hotel room, the added bonus of not having to eat out several times per day made up for that. At the last minute, we reserved a second room to have more space to get ready for a wedding and for young adults to have some space away from older adults. Got the last one - plan way ahead! The floors in some areas of our rooms were so slanted that we had to consciously balance to avoid a fall; kitchen floor was the place to watch the chair and Mom's walker quickly slide away from table to window. A safety hazard as the chair might be gone by the time you tried to sit down and Mom had to retrieve her walker more than once. Our closet door was also nearly impossible to open because the carpet was too high and/or door not correctly leveled to slide over it. Windows could open for fresh air (YAY!!), but were hard to push. Very strange remodel...still a nice place to stay with nice people to help make it a pleasant stay. Thanks again everyone!

    Posted byHotelStaff
    July 01, 2015
    Dear PleasantlySurprisedGuest: I am pleased to hear that you enjoyed your time at our Candlewood Suites San Diego. The fact that we have kitchens available is among the favorite amenities for our guests...we believe that our guests should have all the comforts of home available to them while they travel. While your overall experience was positive, please allow me to apologize for the minor inconveniences you experienced during your time with us. These issues will be brought to the attention of the appropriate departments. It is my sincere hope that we will see you again on future stays. Happy Travels! Calista Fulton Guest Services Manager
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    Excellent, Large rooms and quiet place to stay

    By

    June 29, 2015

    club

    Michelle was very nice and helpful Michelle answered all of our questions and gave us directions. The people at the front desk during other hours of the day or night were also very helpful. I'm not sure of the name of the lady that checked us in but I think her name started with a "D". Also, Tiffany was very helpful and kind at all times we worked with her.

    Posted byHotelStaff
    July 01, 2015
    Thank you so much for your kind words, TKGMAGPA! At Candlewood Suites San Diego, we strive to provide our guests with an excellent customer service experience every time. Michelle, Tiffany and all of our staff members really take this goal to heart, and I am pleased to hear that their efforts were recognized and appreciated. It is my sincere hope that you stay with us again in the future. Kind Regards, C. Fulton Guest Services Manager
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    Very comfortable,location was perfect and it was nice to BBQ,QUIET

    By

    June 22, 2015

    club

    Very comfortable and the location was perfect for what we wanted to see and do.Very quiet and having a BBQ was nice.The girls at front front am and pm shift were outstanding.I did not get their names.We were also traveling with two elder people both in their 90"s so it worked out great.

    Posted byHotelStaff
    July 01, 2015
    Dear Dar58: Thank you so much for sharing your experience with us about your recent stay at our Candlewood Suites San Diego! I am glad that you enjoyed your time with us; summers in San Diego are perfect for BBQ, and I am pleased that you were able to use this amenity. It is my sincere hope that we will see you again soon! Best Wishes! C. Fulton Guest Services Manager
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    Very large room for a great price

    By

    June 05, 2015

    club

    We got the largest suite at the hotel for 4 adults. The room was very large with great amenities for much less than two rooms at most hotels in the area. The room was very clean and well stocked with all of the linens and toiletries needed. Loved the onsite store where bottled water was only 75 cents. Would highly recommend this for families or groups of 4. The cons for this place include the wifi internet connection was slow and some wall outlets were on motion detectors so they turned off overnight when trying to charge cell phones.

    Posted byHotelStaff
    June 10, 2015
    Dear USD_parent: I am so pleased to hear that you enjoyed your time at our Candlewood Suites in San Diego! We strive to ensure that we provide comfort and convenience to our guests at all times. I will be sharing your comments with our staff and management so that they may know that their efforts are being noticed and appreciated. Best Wishes, C. Fulton Guest Services Manager
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