Rated 4.2 out of 5 by 130
Rated 4.0 out of 5.0 Work Santa Ana
Construction was being conducted and was inconvenient.
March 22, 2014
Rated 5.0 out of 5.0 by Susanne at the beach A Gem in the Rough
This hotel is undergoing a renovation. Did that interfere with a great room, comfortable bed, friendly staff, satisfying breakfast? Not at all. In fact one worker got up from his work in the hallway and opened a door for me. I am looking forward to returning and seeing the new look!
March 22, 2014
Rated 4.0 out of 5.0 by JojoHappy Nice comfort getaway
I came here with my family and the stay is real awesome.
Thank you for the great hospitality!
March 20, 2014
Rated 3.0 out of 5.0 by ckaren no pool at this time - bummer
They are currently renovating the hotel which will be nice - when done but there is not a lot of parking due to the construction and workers everywhere. And either I can't read or it's not stated very clearly but there is NO POOL and my kids were disappointed. Again - they are working on it or putting one in but as of now there is no swimming and NO fitness center either. Kind of bummed about both. They should state that more clearly in their description. Overall - fine except for parking, pool and fitness center.
March 17, 2014
Rated 4.0 out of 5.0 by PF travelin' man Great Location HIEx
Great hotel with a great location with good management that keeps the property up to date. Unfortunately, in this one of many visits I had to plug in my refrigerator and move furniture to plug in and re-program my room's satellite TV service. High point was staff helping out with breakfast in order to make an early morning flight.
I will stay here again. Big plus is a restaurant 4 blocks toward the ocean with 160 beers on tap and excellent food !
March 10, 2014
Rated 5.0 out of 5.0 by Menina H. My home away from home
The staff is wonderful ! I come here almost every other week, and I have to say this is my favorite.
March 1, 2014
Rated 5.0 out of 5.0 by Boo66 Good value
Hotel is still under renovation but rooms have been already renovated. So the room was very nice and comfortable.
Good breakfast typical to Holiday Inn Express.
No fitness room but probably due to renovation.
February 23, 2014
Rated 4.0 out of 5.0 by jawise Business Trip
I travel to this market often and always stay at this site
February 15, 2014
Rated 4.0 out of 5.0 by MelloYello Friendly Staff and nice rooms
We had a nice stay in Costa Mesa. The location was close to restaurants and local shops. The staff was very friendly and professional. We would definately stay there again.
February 10, 2014
Rated 5.0 out of 5.0 by pw0804 Thank you for a great stay!
I was hesitant when I saw the exterior construction but the staff were soooo nice. The room was comfortable and I slept really well. There were a lot of TV choices which I always appreciate. I would definitely book here again. Looking forward to the fitness room.
February 9, 2014
Rated 5.0 out of 5.0 by StevieNicks82 Renovations, still FANTASTIC!
The night I arrived I was a little taken back by the renovations, but upon checking in I was greeted so warmly by front desk. The front desk staff is excellent! Tyler & Frankie are terrific they really show the care & attention for all guests and its obvious. The rooms are great very spacious a nice desk/work station where I got my work done. I loved the mini fridge and coffee maker the beds were very comfy! The breakfast staff is very sweet Maria was extremely kind. You can't get any better w/ the cinnamon rolls :) Parking was a little trouble at first but found spots. I cant wait to come back to this property when their renovations are complete. I had a fantastic stay and would recommend this hotel to my fellow business travelers!
January 28, 2014
Rated 5.0 out of 5.0 by Jimmy K Pleasantly Surprised!
I was nervous when I saw the hotel under construction, but I was pleasantly surprised to see the interior complete and well done.
The receptionist was an "11" on a scale of ten. I absolutely stay there ( and recommend it to friends and business associates) again...Well Done HI Costa Mesa!
January 20, 2014
Rated 2.0 out of 5.0 by Markcap Why is this property slipping so quickly??
I have a long history with the Costa Mesa Holiday Inn Express. It has been through a number of owners and a few refurbishments (another one going through now) and, yet, if is currently slipping badly. The manager of the hotel was expressly rude when I mentioned that 7 people and two kids were waiting in front of a dark breakfast lounge after it was supposed to open. The hall ways are amazingly warm with no air flow; they have taken ice makers and vending machines to a minimum; they stopped having evening cookies; the underground parking is as poor as ever and more smelly; you must walk up a driveway to get to the front desk to check in as it takes a room key to get to the garage elevator; their internet has gotten slower.
Nice location and often a good value, but they have a lot of work to do, beginning with the attitude toward guests.....
January 17, 2014
Rated 5.0 out of 5.0 by beader quilter Great Service, comfortable bed, refrigerator
Everyone there was very professional. like the underground parking
January 11, 2014
Rated 5.0 out of 5.0 by Alice02 Very clean and great service.
Stayed at this hotel for the weekend. Upon arrival the hotel clerk was very helpful and friendly. The rooms were very clean, The free breakfast was much better then just muffins, juice and coffee. I will be staying there agian.
January 7, 2014
Rated 4.0 out of 5.0 by Dr t Breakfast. So so
The stay was nice. But the breakfast was lacking. Really appreciate the ease of early morning in house breakfast. But the food quality. Needs improving. The fake eggs and fake bacon were terrible, the gravy for the biscuits was watery at best. Food ran out about 40 minutes before ending. Work on this to improve the stay
January 1, 2014
Rated 5.0 out of 5.0 by Neech Better than i expected
We stayed at the Holiday Inn and the rest of the people we were meeting up with stayed somewhere else. I have to say our experience was great. Hotel was easy to find, a central location, free parking, clean rooms and a great staff. Tyler was very helpful before we arrived and during our visit. Check in was quick and easy. Would totally stay there again. Beds were nice and had soft and firm pillows.
January 1, 2014
Rated 5.0 out of 5.0 by styguy A+ accommodations
I will return to HIE-costa mesa when i next visit. Looking forward to renovations being completed.
December 30, 2013
Rated 4.0 out of 5.0 by LJSB Convenient, affordable, clean
The entire facility is clean & neat as a pin. The bed was comfortable (which is a must as a bad bed is a deal breaker). My one night stay was primarily for convenience of location & affordability. The mini kitchenette would be appreciated for longer stays. Breakfast is a nice bonus. The rooms could use a designer's touch of some inexpensive upgrades that would help upgrade the feel (e.g. the plastic terminal of the bath exhaust fan is and just looks cheap).
The occupants of the floor above were out of bed an hour before I wanted to be awake and the sound of feet etc. was the major negative of my one night stay.
December 26, 2013
Rated 5.0 out of 5.0 by Diogenes1 Pleasant and friendly
From the moment we walked in we found everyone on staff to be friendly, helpful, and a pleasure to work with. We got timely wake up calls and cab services with reliable 3rd parties.
There was renovation going on during our stay but it didn't affect our visit. I understand they are putting in a pool and a workout room which should enhance the location.
We had an need to extend our stay and were able to do that (even though they were heavily booked) at a good rate. As a Priority Club member we received consideration that made the trip a pleasure.
December 21, 2013
Rated 5.0 out of 5.0 by Renaud Great value& perfect staff
Reviews don't lie. The hotel is great and the staff even better. The location is convenient and rates affordable. No inconvenience with the construction work, that is almost completed.
Stephanie is awesome and the staff treats you like a friend! Good feeling when you spend a lot of time being anonymous in most other hotels...
Overall great value.
December 19, 2013
Rated 3.0 out of 5.0 by EdsReview Construction
I arrived to the front desk the receptionist received me with a big smile and as I was on the phone she patiently waited for me to hange up. I thought to myself what an understanding staff.
But then it all came tumbling down when I did not get recognized as a Platinum member and was not given a curtesy water which all other Holidayinn Hotels have given me a treat.
I believe this comes down to management that is not doing their job. I might start looking elsewhere for better acknowledgement of Customer Loyalty!!
In addition, there was no parking spaces due to the construction in the back. I had to park in the handicap space and I wasn't happy taking a space designated for a needy person, the staff said to take it.
December 18, 2013
Rated 4.0 out of 5.0 by PTiwari Good Stay
It is good place to stay for business. Only challenge with parking sometimes it is difficult to find a spot.
December 15, 2013
Rated 5.0 out of 5.0 Nice place
Very friendly staff and comfortable room.
Parking is a little tight for a large vehicle but not impossible
December 14, 2013
Rated 4.0 out of 5.0 by EPtraveler Old building but overall good experience.
Carpet didn't look clean and was stained.
Clearly an old building but HI remodeled it tastefully.
Room and bed was clean though.
December 11, 2013
Rated 5.0 out of 5.0 by Chessguy01 Wonderful Staff and Comfortable Rooms!!
I travel a lot because of my work and I stay in different hotels all over the country and outside the country and this hotel is one of my favorite hotel to stay and come back to. The staff are wonderful and very professional. The Manager (Stepahnie E.) is very accomodating and will go the extra mile to make sure your stay is memorable and you are fully satisfied with your stay. The rooms are very comfortable and the free breakfast is great. The renovations done on the building make the premises and atmosphere pleasing and relaxing to guests!!
December 10, 2013
Rated 5.0 out of 5.0 by Sparkling Consistant, Friendly, and Highly Recommended
We stay here usually once a week, are always pleased, and have never had a problem. The staff is great and always remembers you and your special requests; no matter who it is or what time of the day or night. Highly recommended.
December 10, 2013
Rated 1.0 out of 5.0 by JazzFester11 Poor front desk / manager performance
I stayed at this location as part of the IHG promotion stay at 3 different brands and receive bonus points. It wasn't worth it!!
Check in went fairly smooth, got to my room all seemed fine.
I left 30 minutes later to have Thanksgiving dinner with family.
I returned to the hotel about 9:30pm, I walked towards the front desk to see if the guest computer was available.
As I walk up a guy at the computer jumps up and says I need to step away and walk to the other side of the room. I said I was just checking to see if the computer was available. Again in a threatening tone he orders me to exit the room and then looks at the guy at the front desk and tells him I'm harassing him and to call the cops. I look at the guy at the front desk and he looks like a deer in the headlights and doesn't know what to do. The area the computer is in is about 5 feet from the front desk, it is a public area and available for guests. I wasn't looking for a confrontation and being concerned for my safety i turned to walk to my room and then he yells at me to stay away from his room and to stop bouncing that basket ball by his room. I have no idea what he is talking about!
The front desk guy did nothing to keep this guy in line.
I felt threatened!
I got to my room and called the front desk. I asked the front desk guy if I had done or said something wrong he replied "no". and said he " thought the guy was viewing sensitive information on the computer ". The fact is it was a public computer for guests of the hotel, which I was
I asked what the guy was talking about regarding the basketball and he replied "I have no idea". I ended the call
The next morning I went to check out and a different gentleman was at the front desk. I explained what had happened and asked him to have the manager contact me when they got in and gave him my #. He was very understanding and said he would have the manager contact me when they got in that day.
You see when I checked into my room there was a welcome letter. In this letter it says, " If you do not feel you can agree that your Overall Stay is Excellent, we implore you to contact our management team to allow us to fix the problem at hand "
It has now been 7 days and I have not been contacted by anyone. It's obvious that problems and customer service is ignored at this location.
I would never recommend this location!!
December 6, 2013
Rated 5.0 out of 5.0 by MicNea Great place to stay
Its a clean and comfortable place to stay. The free breakfast was great there were so many options to choose from. The bed was really comfortable which was a surprise to us because every other hotel bed we've slept in was horrible and uncomfortable. From now on we've decided that the Holiday Inn Express is really the best hotel to stay in. Great price, great breakfast, nice clean rooms. Thanks.
December 2, 2013
Rated 5.0 out of 5.0 by Ramblingman Nice Place to Stay
I was there for one night, the rooms were clean and the staff was very friendly.
November 29, 2013