Rated 4.6 out of 5 by 225
Rated 5.0 out of 5.0 by 604Bob Combination of great staff and pleasant hotel
I stayed at this hotel for 3 nights with my family and we were all impressed with how the hotel itself exceeded our expectations before arriving. The room and hotel were very comfortable and clean. The breakfast was well prepared with a variety of hot and cold options. Most of all, we were genuinely touched by how friendly, sincere and professional the staff were at this location. Would highly recommend this hotel and we will definitely be returning again in the future.
July 14, 2014
Rated 4.0 out of 5.0 by Secret harbour Great staff and handy location
Our stay at the crown was excellent. The staff and service was first class and always very helpful. The shuttle service is brilliant .
We will certainly be staying there again next year.
July 13, 2014
Rated 5.0 out of 5.0 by bchantx Excellent Staff
The staff at this hotel makes the stay. They are all so friendly and accommodating. I travel to CA each month for a week and they make this like my home away from home.
July 11, 2014
Rated 4.0 out of 5.0 by Joey Figs Just about everything was excellent, except...
Everything was great except the water pressure in the shower in room 428. That shower is pretty much the reason I continue to choose your location. Maybe it has something to do with the drought here, but the water pressure seemed really low this time.
Would that keep me from staying at your hotel in the future? Probably not, it was still a really good room for a pretty good price.
Also, the woman who checked us in was very nice and professional. I'm terrible with names, but I've stayed at your hotel about 5 or 6 times and every single front desk agent has been great, so give them all a raise!
July 9, 2014
Rated 5.0 out of 5.0 by Ocky48 Great value for area.
Excellent small hotel with Boutique feeling. Nice décor and surprisingly great food. Adjacent to South Coast Plaza and Airport. Great rates make this a deal. You can pay more elsewhere and get less. I highly recommend the property. Only issues were hallways need better air-conditioning and gym is so-so.
July 8, 2014
Rated 5.0 out of 5.0 by RG/pets Comfortable and clean room; Very accommodating with pets.
This is the second time we have stayed at the Westin Crowne Plaza. The hotel staff are very kind, professional, and accommodating. The room itself was well decorated, clean, and very comfortable. In addition, they are very accommodating with small pets; there is a designated outside pet area which is well maintained.
July 4, 2014
Rated 5.0 out of 5.0 by jims56 Comfortable stay
Hotel was very comfortable. We were here for a conference and found the group rate quite affordable. The food in the restaurant was adequate but not exceptional. Service staff was friendly and helpful.
July 4, 2014
Rated 3.0 out of 5.0 NICE POOL FOR PHOTO SHOOT
WAS LOOKING FORWARD TO RETURN VISIT KNOWING LOCATION AND POOL WHICH IS WHY I STAY HERE. LOCATION STILL SAME. POOL WAS CLOSED WITH NO NOTICE DUE TO "HOLLYWOOD" PHOTO SHOOTS. I WAS NOT GIVEN ANY NOTICE OF THIS, WAS OFFERED 15000 POINTS AS COMPENSATION, STILL WAITING FOR THEE POINTS!
July 3, 2014
Rated 5.0 out of 5.0 by marthaart Comfort 24/7
This was one of the most satisfactory hotel experiences we ever had. Everyone was responsive to our needs, and they were all courteous and enthusiastic. I am allergic to down, so a housekeeping member came and swapped out the down pillows for others. Food in the restaurant is delicious, and the wait staff is ideal.
July 2, 2014
Rated 5.0 out of 5.0 by Exhaustedtraveler Fantastic Experience
I stayed one night and it was fabulous, dark, quiet, calming, great staff, I will stay again!
July 2, 2014
Rated 5.0 out of 5.0 by jayB109 Big Comfortable Bed and Great Service
Great Guest Room accommodations and great hotel staff
July 1, 2014
Rated 5.0 out of 5.0 by VGchick Good location to activities we were attending.
I have only one complaint/concern. When we asked to extend our stay one night, the motel would not give us the discounted rate that we had received for the previous two nights. There were rooms available but they would not honor our previous rates because we did not include it in our initial reservation. when I tried to change my reservation (on line) weeks before I was told the rooms were sold out or blocked...but rooms were available when we checked out but at a much higher rate.
June 29, 2014
Rated 5.0 out of 5.0 by The real Alex Work Stay
Better CP than most. Good value. Focus is on business.
June 29, 2014
Rated 5.0 out of 5.0 Great stay!
Great value for the price. Free, quick transport to and from anywhere within 5 miles. Great staff! Good job people!
June 25, 2014
Rated 5.0 out of 5.0 by RDBS Amazing ambiance and service in the restaurant
All of the staff in the restaurant/bar were very accommodating and made our stay very pleasurable. The outdoor seating with the fire pit was very welcoming to all. It was very relaxing.
We've even considered coming back to CA, from across the country mind you, just to stay at the Crowne Plaza again for pleasure, rather than business.
June 25, 2014
Rated 5.0 out of 5.0 by Titus2Woman Great Customer Service. Pleased overall.
Wonderful stay. Comfortable bed. Clean and tidy room, Delicious food at the Firestone Restaurant.
June 24, 2014
Rated 5.0 out of 5.0 by Ming 2 staff
Javier our desk clerk always is pleasant and helpful to my husband and me as is all the staff. We have stayed at this hotel for years because of the location for my husband's business meetings.
June 21, 2014
Rated 5.0 out of 5.0 by CAoriginal Friendly and helpful staff
This was my first visit to a Crowne Plaza hotel and will not be my last. I found the staff at all levels to be friendly and helpful.
June 18, 2014
Rated 5.0 out of 5.0 by Candy6030 喜欢助眠三部曲的套装
June 17, 2014
Rated 5.0 out of 5.0 by Psess Great staff
This was my first experience with Crowne Plaza hotels and from the first phone call, the staff was accommodating, friendly, made me feel at home. I will definitely stay here when I visit Costa Mesa in the future.
I was here for a program at the BASI headquarters, so the location of the Crowne Plaza was wonderful.
I want to give kudos to the staff I had the most interaction with, Arturo (front desk), Jeremy (wait staff) and another man who served myself and my friends on Saturday late night and Sunday evening. I apologize for not recalling his name, but they were all helpful and we loved their sense of humor and were attentive to our needs.
Thank you once again!
June 16, 2014
Rated 5.0 out of 5.0 by Motorcycle Michael Costa Mesa Stay
Hotel was pleasant and comfortable with a very friendly staff. Enjoyed my stay and will continue to use this property when staying in the area.
June 16, 2014
Rated 5.0 out of 5.0 by Bill/Mary Great stay
One night stay on layover - excellent hotel - clean and very comfortable
June 14, 2014
Rated 5.0 out of 5.0 by Dubby Recent Stay
Having stay at this location before it was a welcome return to the now re branded hotel. Have to say that the re do is all good and makes for a good option and chocie for this lcoation thats for sure and ceratily well worth looking at.
June 12, 2014
Rated 5.0 out of 5.0 by Nicknats Escape from life
Stayed at this location after reviewing hotels in IHG in a 50 mile radius. Looking to use points and this seemed to meet our needs to get away from the daily stress at home. Took my wife and we were upgraded to an amazing suite that was much more than we expected.
Since this was changed over from a Holiday Inn it was much nicer. The restaurant at breakfast was also above expectations. This could become our new hideaway when looking for an escape.
June 10, 2014
Rated 4.0 out of 5.0 by WDDS Nice Experience
Due to some unforeseen circumstances, I was unable to check into my room until after 11 pm. As such, I was completely pooped out. I was really baffled and bothered by the fact that I had to go so far downstairs to find the ice machine, when all I wanted to was schlep around in my pajamas before going to bed. Other than that, I was able to experience a quiet night and a decent breakfast on Friday morning. (The service in the restaurant was very nice.)
However, I've just realized that I never checked out! I just went to my car and drove the 50 miles to get home. I'll need to follow up with them for a receipt.
June 4, 2014
Rated 5.0 out of 5.0 by kcplusthree good service, good location, good price
we were accepted for an early check-in no problem. the staff was extremely courteous and friendly. I would stay again and recommend it to others.
June 3, 2014
Rated 2.0 out of 5.0 by Momto2 Fantastic Staff, Hotel, Poor Restaurant...
The actual hotel staff is fantastic and the accommodations are great...what is lacking is the food service, the menu in terrible, the staff at the bar rude, arrogant and dismal. There are 1 or 2 waiters that actually care and like what they are doing, the rest seem to think that they are far superior to their guests.
June 3, 2014
Rated 5.0 out of 5.0 by tammyc 床鋪舒適, 環境安靜
第一次入住CROWNE PLAZA 覺得各方面都很舒適, 環境安靜, 交通方便, 距離購物中心很近方便購買各項物品
June 2, 2014
Rated 5.0 out of 5.0 by Jbutterfield0173 Great stay will definitely return!
My husband and I have just returned from a 4 night stay at the crowne plaza. This was my second visit to the hotel. We were both very impressed with the hotel and staff. I was glad to see the smart new restaurant area as previously we had used the old facility which was not a patch on the new dining area. Each morning we were greeted by friendly staff, Moises in particular was very attentative and welcoming. We also found the check in staff to be very helpful and quick to respond even when there was a queue at the desk. Everyone was helpful but especially Javier. The rooms were spotless and the maids did a remarkable job to make them clean and tidy everyday. Again they were all very friendly. We will definitely return to the crowne plaza in the future and will continue to recommend it to our friends and aquaitances. Thank you for a very enjoyable stay!
June 2, 2014
Rated 5.0 out of 5.0 by hollys great bang for your buck
the fireside tavern restaurant is great and has a lovely fire pit outside!
May 30, 2014