Rated 4.2 out of 5 by 139
Rated 3.0 out of 5.0 by EdsReview Construction
I arrived to the front desk the receptionist received me with a big smile and as I was on the phone she patiently waited for me to hange up. I thought to myself what an understanding staff.
But then it all came tumbling down when I did not get recognized as a Platinum member and was not given a curtesy water which all other Holidayinn Hotels have given me a treat.
I believe this comes down to management that is not doing their job. I might start looking elsewhere for better acknowledgement of Customer Loyalty!!
In addition, there was no parking spaces due to the construction in the back. I had to park in the handicap space and I wasn't happy taking a space designated for a needy person, the staff said to take it.
December 18, 2013
Rated 4.0 out of 5.0 by PTiwari Good Stay
It is good place to stay for business. Only challenge with parking sometimes it is difficult to find a spot.
December 15, 2013
Rated 5.0 out of 5.0 Nice place
Very friendly staff and comfortable room.
Parking is a little tight for a large vehicle but not impossible
December 14, 2013
Rated 4.0 out of 5.0 by EPtraveler Old building but overall good experience.
Carpet didn't look clean and was stained.
Clearly an old building but HI remodeled it tastefully.
Room and bed was clean though.
December 11, 2013
Rated 5.0 out of 5.0 by Chessguy01 Wonderful Staff and Comfortable Rooms!!
I travel a lot because of my work and I stay in different hotels all over the country and outside the country and this hotel is one of my favorite hotel to stay and come back to. The staff are wonderful and very professional. The Manager (Stepahnie E.) is very accomodating and will go the extra mile to make sure your stay is memorable and you are fully satisfied with your stay. The rooms are very comfortable and the free breakfast is great. The renovations done on the building make the premises and atmosphere pleasing and relaxing to guests!!
December 10, 2013
Rated 5.0 out of 5.0 by Sparkling Consistant, Friendly, and Highly Recommended
We stay here usually once a week, are always pleased, and have never had a problem. The staff is great and always remembers you and your special requests; no matter who it is or what time of the day or night. Highly recommended.
December 10, 2013
Rated 1.0 out of 5.0 by JazzFester11 Poor front desk / manager performance
I stayed at this location as part of the IHG promotion stay at 3 different brands and receive bonus points. It wasn't worth it!!
Check in went fairly smooth, got to my room all seemed fine.
I left 30 minutes later to have Thanksgiving dinner with family.
I returned to the hotel about 9:30pm, I walked towards the front desk to see if the guest computer was available.
As I walk up a guy at the computer jumps up and says I need to step away and walk to the other side of the room. I said I was just checking to see if the computer was available. Again in a threatening tone he orders me to exit the room and then looks at the guy at the front desk and tells him I'm harassing him and to call the cops. I look at the guy at the front desk and he looks like a deer in the headlights and doesn't know what to do. The area the computer is in is about 5 feet from the front desk, it is a public area and available for guests. I wasn't looking for a confrontation and being concerned for my safety i turned to walk to my room and then he yells at me to stay away from his room and to stop bouncing that basket ball by his room. I have no idea what he is talking about!
The front desk guy did nothing to keep this guy in line.
I felt threatened!
I got to my room and called the front desk. I asked the front desk guy if I had done or said something wrong he replied "no". and said he " thought the guy was viewing sensitive information on the computer ". The fact is it was a public computer for guests of the hotel, which I was
I asked what the guy was talking about regarding the basketball and he replied "I have no idea". I ended the call
The next morning I went to check out and a different gentleman was at the front desk. I explained what had happened and asked him to have the manager contact me when they got in and gave him my #. He was very understanding and said he would have the manager contact me when they got in that day.
You see when I checked into my room there was a welcome letter. In this letter it says, " If you do not feel you can agree that your Overall Stay is Excellent, we implore you to contact our management team to allow us to fix the problem at hand "
It has now been 7 days and I have not been contacted by anyone. It's obvious that problems and customer service is ignored at this location.
I would never recommend this location!!
December 6, 2013
Rated 5.0 out of 5.0 by MicNea Great place to stay
Its a clean and comfortable place to stay. The free breakfast was great there were so many options to choose from. The bed was really comfortable which was a surprise to us because every other hotel bed we've slept in was horrible and uncomfortable. From now on we've decided that the Holiday Inn Express is really the best hotel to stay in. Great price, great breakfast, nice clean rooms. Thanks.
December 2, 2013
Rated 5.0 out of 5.0 by Ramblingman Nice Place to Stay
I was there for one night, the rooms were clean and the staff was very friendly.
November 29, 2013
Rated 3.0 out of 5.0 by aapl Not what I was exspecting from a Holiday Inn Express
Hotel was under a remodel , Parking conditions were terrable , getting from parking area to room was very scary at times
November 27, 2013
Rated 5.0 out of 5.0 by buckysf great price and nice room
it was conveniently located. our room was very comfortable. there wer plenty of restaurants close by.
November 22, 2013
Rated 5.0 out of 5.0 by BILLthree GREAT PRICE, CLEAN ROOM
Even though this HIExpress is going through a remodeling, the workers only make noise during the day. Sleep, as always, is comfortable and noise free. Breakfast was excellent, so was the room, and location. The only downside is where the shower towels are located - over the toilet - not next to the shower as most HIExpress Hotels are. And the area right next to the shower has nothing there. How tough would it be to move the towel rack next to the shower?
November 19, 2013
Rated 5.0 out of 5.0 by Sparkling Amazing Staff, Clean, and Renovated
We have stayed here about 25 times in the past 6 months. The staff is warm, friendly, courteous, and amazingly accommodating. We could easily stay at other places for our needs, but even the cleaning staff takes their time cleaning every part of the rooms and I am so very picky (I go over every surface with sanitizing wipes and NEVER found a flake of dust) and the towels are plentiful and ironed perfectly. This is the absolutely the best HIExpress I have stayed in and better than many 4 star hotels in hospitiality, cleanliness, and comfort. The only thing I wish they had is room service ;-)
November 15, 2013
Rated 4.0 out of 5.0 by FieldGuy False Charges
I have stayed at this hotel numerous times, along with recommending this hotel to my peers. The last stay was same as always, no problems, good staff, and the lobby had just been completed. When I got my credit card statement, I was charged XXX for a robe. I spoke with the manager Stefanie, and she states that the room was not used after I left (a weekend), and that the robe was tallied as missing. I have no use what-so-ever for a xxx robe, but after Stefanie's adament decision that I must have taken the robe, I am being billed the xxx. I understand she is following procedure, but after 28 years of Priority Club membership, and @ 30 nights in this hotel this year alone, I will not be back. In fact, my business will now go to elsewhere.
November 11, 2013
Rated 5.0 out of 5.0 by MrDru The Staff Is The Best Part of the Stay...
I can't begin to compliment how well the staff took care of me at this location. From restaurant recommendations to directions to visit family and friends during my off hours, they consistently performed above and beyond all my expectations. I was at the hotel for a business trip, came into town a few days early to relax and get my bearings for my trip. I appreciate them and their efforts! The hotel was under construction/remodel when I visited, but I was never bothered by sounds or activity that you would normally expect to happen during such events. I really wish there was a way to award them more than five stars for their efforts. I can't wait to come back to that location to see the hotel in its finished state. I would definitely put this location on my "places to go back to" list. Close to great food, great sites...and just minutes to the beach. Thanks again for all you do!
November 5, 2013
Rated 5.0 out of 5.0 by Araceli Hotel
The stay was wonderful! We were going to Catalina Island in the morning and we rested well and had a good breakfast! Hope to be back again. We enjoyed the stay.
November 4, 2013
Rated 5.0 out of 5.0 by Steve L Under construction, but I didn't notice
The lobby is being rebuilt, but the temporary entrance is nice, and they have cookies ready for you. The rooms are very roomy and clean. Breakfast was standard Holiday Inn, including the cinnamon rolls. Best part is that the hotel is $50 cheaper than a similar hotel 1 mile down the road (closer to the Orange County Airport).
October 21, 2013
Rated 1.0 out of 5.0 by harry65 Alot promised but....
Mattresses were not new fluffy pillow top as promised when I made the reservation.
Internet loading and speed was terrible - 1/2 my work did not go out properly.
They had no bread, english muffins for breakfast - was told "sorry"
Stayed at other HIE the night before and it was great. Other hotel had a bottle of water in your room.
No sign in the underground parking area as to where the elevator is.
Windows do not seal out the sounds.
Took over 10 minutes of running the shower at 5:45AM to get hot water - I almost called downstairs to find out what's wrong!
October 11, 2013
Rated 4.0 out of 5.0 by Traveler1999 Great location; quiet
construction under way but did not cause any problems. Staff friendly and helpful. Room clean and comfortable
September 28, 2013
Rated 2.0 out of 5.0 by susie3 many mix-ups
Hotel was under renovation. Elevator out of order. We were sent up twosusan flights of stairs to our room to find two queen beds..we had made our reservation several months earlier requesting a king size bed. Back down the stairs. Clerk was able to find a king size bed on the first floor. Toilet ran off and on throughout the night..both the clerk and the handy man looked at it and were unable to fix it.
September 24, 2013
Rated 3.0 out of 5.0 by raffiii Decent stay
The hotel is going through some renovations which didn't affect my room comfort or sleep but it does impact my overall perception of the property. The atmosphere is not all that appealing in the lobby and common areas as the renovations are a work in process.
The room was well appointed and everything I needed was in working order and clean. The front desk staff and in the breakfast room were friendly and attentive. Underground parking was free and easily accessible and available.
HIE breakfasts are nothing to rave about - this one is average and there are healthy options if you look hard enough with packets of oatmeal, yogurt and bananas.
September 23, 2013
Rated 3.0 out of 5.0 by Majdanny Avoid due to Renovations
Very limited parking due to large containers taking up most of the parking. Remodeling workmanship not so good.
September 22, 2013
Rated 2.0 out of 5.0 by LUCKYCHARMGIRL I WAS NOT IMPRESSED
The hotel was under construction, and there was no pool. Tyler in customer service was very nice and hospitable. Jonathon, however was rude and not helpful. The rooms were nice, but did not have a tub in the bathroom. The room had a refridgerator and a microwave, which was nice.
September 20, 2013
Rated 4.0 out of 5.0 by AZKM Nice Visit
I had surprised my b/f with trip to California so we could visit the beach. The stay was nice and the surprise upgrade was even nicer, thank you. I was pre-warned of the lobby construction prior to our arrival. The only real inconvenience was the roped off driveway area (freshly poured concrete), it made it a bit challenging getting in and out of the parking garage when there were cars coming and going. The hotel was a convenient short drive away from Newport Beach :) The staff was very friendly and helpful.
September 19, 2013
Rated 4.0 out of 5.0 by Moira19 Fabulous Sun Deck
Staff were very accommodating with our uncertain schedule. The room was impeccable, and the breakfast lovely. The SUN DECK was a perfect place to just step away for a few minutes. What a great idea!
September 9, 2013
Rated 5.0 out of 5.0 by MichaelGGGG Wonderful Experience for the $$
We live across the street and the only reason for our stay was to escape the severe heat of that day. The service, cleanliness and great breakfast selection made this an really great stay and has now made this our "go to" selection for an easy get away...
I had read comments regarding construction etc. They really made this have little to no inconvenience for their guests. Also for those that know Costa Mesa will look at the location on a map and think that it is a part of the street walker hotel zone on Newport Blvd. It is NOT AT ALL. It is very quiet and in a very safe location.
The AC is top notch. Very nice!!!
September 4, 2013
Rated 5.0 out of 5.0 by holidayAAvisitor2013 very accomodating staff
the staff were very accomodating and courteous despite the issues the place had while they are doing upgrades and construction. this was my 2nd stay here and I'd go again.
August 27, 2013
Rated 4.0 out of 5.0 by ToddTodd better than expected
Women at front desk was very friend. Room was very nice, clean...up to date. The hotel is going through some sort of renovation...not sure how extensive.
Breakfast room had nice choices and seemed very clean.
August 22, 2013
Rated 3.0 out of 5.0 by Maureen35 Couple getaway.
We were having a weekend getaway. The management greeted us with open arms and upgraded our room just because of our occasion. Young man at the front desk August 9th very very nice. He deserves a raise! They had cookies at the front desk which my husband was grateful for. Nice access for bike-riding to the beach which is what we were up for.
They were renovating and the front desk appearance was on the side of the hotel and looked pretty unprofessional. There is no pool which I was unaware of. Access in and out of the hotel was somewhat difficult with the bikes. Very noisy above us at night. We were on the bottom floor. Next time will have to ask for an upper level. Breakfast had no fresh fruit! You must change that!!! When asked about it the breakfast matron said that the fruit was coming and it never did the two days we were there. Overall it was average.
August 19, 2013
Rated 3.0 out of 5.0 by JessieH The beds were comfortable
I had two rooms and one of the room did not have a lock on the bathroom. the TV was not working and one of the lights was not working,
My son told the front desk about those issues and he told him we let the management know with out offering to send some one to fix the problem, only when I spoke to the the front desk and told him that I should be compensated if they don't move us to a different room or fix the problem, is when they sent someone to check it our. Still we checked out and the bathroom door was not fixed.
August 18, 2013