Rated 4.1 out of 5 by 111
Rated 5.0 out of 5.0 by Former Southwest Fan Great Service
Missed first night of planned two-night stay when airline cancelled my scheduled late night flight into SJC. Called hotel and they waived charge for that night despite being well beyond contractual cut-off. I arrived early next morning - desk personnel greeted me warmly and held my bag while I attended conference; overall customer service was absolutely first rate, and room was very comfortable with an actual fully serviceable kitchen!
December 15, 2014
Rated 4.0 out of 5.0 by J-J-P Good, with a couple of points
Good place to stay for extended periods, however:
Would like to see room service every 3 or 4 days, not once a week
The cupboard is very overpriced
WiFi kept disconnecting
Staff, very friendly, wouldn't stop the above points from coming again
December 11, 2014
Rated 5.0 out of 5.0 good price, nice staff
it's a nice hotel. good price, nice stuff, clean bathroom and soft bed.
December 11, 2014
Rated 5.0 out of 5.0 by North American Traveler Comfortable bed and good workout room
Short walking distance to shops, bank, and bus station. Friendly atmosphere. Many shops close by. Variety of restaurants all within 5 minutes of driving.
December 2, 2014
Rated 5.0 out of 5.0 by ashdsch5 Nice, quiet stay
My husband and I wanted to just get away overnight so we took Caltrain to Santa Clara and the Candlewood Suite location was perfect. On top of the convenient location, the staff was friendly and the room was clean, quiet and the bed slept nicely.
November 28, 2014
Rated 5.0 out of 5.0 by Agent 86 A good nights sleep
This property is surprisingly quiet considering it is located right next to both the airport and the train tracks. The parking is well lit and it is a very safe 'mellow' area. It is right across from the university (and one block from the police station). There is a Starbucks and a sandwich shop within 100 yards. I enjoyed the free DVD rental available from the front desk. The room included a full-size refrigerator, a dishwasher, a two burner stove top, and the necessary utensils (silverware, plates, etc.). There is also a guest laundry facility which is quite large (I did not use it).
Things to be aware of:
1) Room service is only once a week
2) Hotel is not visible from the street -- you will drive right past it
November 25, 2014
Rated 5.0 out of 5.0 by nr17 Simple is good
Basic hotel. Clean, affordable, close to everything.
November 20, 2014
Rated 4.0 out of 5.0 by toenailsmcgee 10 day stay
I stayed at this hotel for 10 days and only a couple of things bothered me. Firstly, the is no room service, instead they have the "candlewood cupboard" which is a small room with snacks, drinks, shampoos etc. Everything in the cupboard is WAY over priced ($4 for a small gatorade, and $4 for a drumstick dessert). The internet is spotty most of the time, and when it does work, it is pretty slow, even on a hardwired connection. There are not many channels to choose from, and there is no pay-per-view or ordering system, instead they have movies you can borrow from the front counter. Lastly, the hotel backs up to a train yard, so if you are staying on he back side of the hotel, it can get pretty noisy. Other than that, the room was very clean and there were plenty of fresh linens. The bed was comfortable and the drapes block out a lot of light. If i was going to stay for couple of days, i would not have been as bothered, but over the course of my ten day stay i got pretty frustrated with these things.
November 13, 2014