Rated 4.0 out of 5 by 76
Rated 3.0 out of 5.0 by greg1111 too much cut down in room cleaning
this hotel has the average Candlewood facilities. Front desk was friendly and tried to meet our needs.
However, it has tried to cut down the cleaning service so much that it has become a self-service hotel. During the two weeks stay here, we only received one full service cleaning and one "light touch" service. It was supposed to offer one full service cleaning every week. The staff was so confused about the cleaning schedule that we did not get any cleaning in the 2nd week.
We also had problems with shower head. The maintenance did not do a good job repair it. I had to do it myself.
So it was a place "feeling like home" in the sense that you had to do everything yourself, cleaning, repair, etc. Could be a new tag line for Candlewood...
July 28, 2014
Rated 5.0 out of 5.0 by Supamans_Dad No Worries!
The hotel is in a great location for anyone wanting to have instant access to Santa Clara University. The hotel also provides an easy and inexpensive location for commuting throughout Silicon Valley.
I have stayed at the hotel on several occasions and have always found the staff to be congenial and helpful. During my last stay, my family and I had the opportunity to meet Fritzie Duque. Mrs. Duque was beyond helpful, she was downright wonderful. Her entire presentation was warm and inviting and my family and I felt like we had met a long lost friend. Thanks to the affable and personable treatment of employees like Mrs. Duque, we will no doubt stay at the hotel in the future.
P.S. The hotel is located only a few hundred feet from the train station but the train does not run all night so getting a good night's sleep is still possible. For us the train was a small inconvenience which was easily outweighed by the location, the customer service and staff like Fritzie Duque.
July 24, 2014
Rated 1.0 out of 5.0 by LL1212 Confortable sleeping experience and business time while in internet..
Female customer services representative should like a lite more what they do. Customers perceive their unhappiness.
July 15, 2014
Rated 3.0 out of 5.0 by SCU Dad Train Noise is a Major Issue
I have stayed here numerous times, but this is the first time that I ever had a room on the back side of the hotel facing the train tracks. I won't accept a room there again - the trains are too close and too noisy ( notwithstanding that the front desk advises that nobody complains about the noise since the double windows were installed). And the ever-present large gathering of smokers at the front entrance is a bit of a turnoff. Otherwise, the place is clean and convenient.
July 11, 2014
Rated 5.0 out of 5.0 by Elaine2014 Overall excellent place to stay
Extremely clean, nice furnishings, comfortable beds and pillows. Felt like home!
July 9, 2014
Rated 3.0 out of 5.0 by jwhammo Nice location
Smokers congregated down below my room so first night was not so good. Staff relocated me and the following two nights were much better.
July 8, 2014
Rated 5.0 out of 5.0 by Taiwan Everything was perfect except internet
Wifi was the only problem we'd encountered during the stay.
July 3, 2014
Rated 4.0 out of 5.0 by EO808 Well furnished rooms and great staff.
Good place to stay when visiting the Santa Clara area, especially Santa Clara University. Convenient location for utilizing the Cal Train or bus. Best suited for long-term stays.
June 25, 2014