Rated 4.0 out of 5 by 81
Rated 4.0 out of 5.0 by parent2014 Noisy air conditioner
We were allowed to check in hours early to drop off our luggage so we could tour the University- which was amazing. The hotel is right on the Cal-train line which is convenient, yet noisy as the train blows it's horn. Louder and more annoying however, is the ancient, water dripping, unrelenting blowing of the air conditioner. We had to turn it off to sleep, so then the room was too hot. Another problem were the tiny ants in the bathroom that increased in number over the length of our stay. We didn't report them because I didn't want to have to wait in the room for treatment or have something sprayed in the room.
August 17, 2014
Rated 3.0 out of 5.0 by oiuf Fairly good place to stay
The room was quite nice for my purposes. It had a large desk and plentiful outlets. There were sufficient items in the kitchen for basic cooking, and more unique items were available from a common area (I don't remember what all, but I do recall there was a crock pot). You can check out DVDs from the front desk for free.
The one drawback is that it's right next to a train station, so in the early morning, the train disturbed my sleep.
August 14, 2014
Rated 5.0 out of 5.0 by tercarjon Convenient location for sight seeing
The suites are very nice and it is convenient to the train station to take excursions. The convenience of being able to cook in your own room makes traveling easier so you don't have to eat out daily. The suite had absolutely everything you would need to be comfortable for a lengthy stay. We had a few hiccups with internet, but overall a great stay.
August 4, 2014
Rated 4.0 out of 5.0 by juniper20 Friendly staff, comfortable room
The suite provided a feeling of being home during my long business trip. The staff were all friendly and helpful. Loved being able to prepare my own meals and do my own washing.
Very convenient for travel (Caltrain station next door with taxi rank) and the surrounding area was pretty and felt safe for walking in.
August 1, 2014
Rated 5.0 out of 5.0 Awesome Vaca
After a long day at Santa Cruz Boardwalk it was nice to come back to a nice clean room and relax, My kids loved it. I would use it again.
July 31, 2014
Rated 3.0 out of 5.0 by greg1111 too much cut down in room cleaning
this hotel has the average Candlewood facilities. Front desk was friendly and tried to meet our needs.
However, it has tried to cut down the cleaning service so much that it has become a self-service hotel. During the two weeks stay here, we only received one full service cleaning and one "light touch" service. It was supposed to offer one full service cleaning every week. The staff was so confused about the cleaning schedule that we did not get any cleaning in the 2nd week.
We also had problems with shower head. The maintenance did not do a good job repair it. I had to do it myself.
So it was a place "feeling like home" in the sense that you had to do everything yourself, cleaning, repair, etc. Could be a new tag line for Candlewood...
July 28, 2014
Rated 5.0 out of 5.0 by Supamans_Dad No Worries!
The hotel is in a great location for anyone wanting to have instant access to Santa Clara University. The hotel also provides an easy and inexpensive location for commuting throughout Silicon Valley.
I have stayed at the hotel on several occasions and have always found the staff to be congenial and helpful. During my last stay, my family and I had the opportunity to meet Fritzie Duque. Mrs. Duque was beyond helpful, she was downright wonderful. Her entire presentation was warm and inviting and my family and I felt like we had met a long lost friend. Thanks to the affable and personable treatment of employees like Mrs. Duque, we will no doubt stay at the hotel in the future.
P.S. The hotel is located only a few hundred feet from the train station but the train does not run all night so getting a good night's sleep is still possible. For us the train was a small inconvenience which was easily outweighed by the location, the customer service and staff like Fritzie Duque.
July 24, 2014
Rated 1.0 out of 5.0 by LL1212 Confortable sleeping experience and business time while in internet..
Female customer services representative should like a lite more what they do. Customers perceive their unhappiness.
July 15, 2014