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Rated 4.1 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by comfortable bed and excellent location the ease of having a hotel across the Santa Clara campus was perfect. June 20, 2014
Rated 5.0 out of 5.0 by Suggestions For Improvement 1) While we love staying at Candlewood Suites, the cost is a bit higher than other nice places we have stayed at previously; 2) A hotel of your quality should have guest internet services available for those with out computers; 3) June 19, 2014
Rated 1.0 out of 5.0 by Ants and no Daily room cleaning Ants were in the room. When I complained, they spray ant killer inside the room. I Can't stay in the room because of its smell. I was thrown away when they say there is no room cleaning every day. They do it once a week. They don't put your bed or new towels or toiletries every day. I didn't like this to see dirty towels and bed lying there for a week. They don't pick trash too daily. Only plus is location June 10, 2014
Rated 5.0 out of 5.0 by Always a pleasure I believe this is the fourth time we have stayed here. We will stay here again in the future. Nearby Starbucks, bagel shop, and sandwich shop are good for breakfast or lunch. Kitchen is very useful as is free laundry room. We had to move a recliner chair to another part of the room since I kept walking into it when getting into the bed. Plenty of table/desk space. Good HDTV with quite a few HD channels including HBO. Staff is friendly and helpful. The room is like a studio apartment. Candlewood has become our West Coast home when visiting family there. June 7, 2014
Rated 5.0 out of 5.0 by Good Service and Comfortable stay Overall the experience was very good, thanks to Hotel manager who helped us to solve the initial reservation issues and gave us the right room. Our stay was very comfortable and the cleanliness of the hotel was good and other than a small issue of drainage clogging in the room which was fixed late it was a excellent stay and we will sure return back to the hotel. June 6, 2014
Rated 5.0 out of 5.0 by Nice comfy room with good amenities Nice comfy room with good amenities. Easily accessible to caltrain and VTA. Friendly staff. Had minor problem with Internet access. June 2, 2014
Rated 1.0 out of 5.0 by The noise from the train is a deal breaker The staff had difficulty at check in and check out. The little store was pitiful. The noise and vibration from the train was completely unacceptable. The train runs all night! You hear the rumble, the horn blows and your bed shakes. I can't imagine this hotel gets any repeat business. We considered forfeiting our deposit and moving to another hotel. June 1, 2014
Rated 5.0 out of 5.0 by Good Value in Silicon Valley Overall a good choice if you are in the Santa Clara area. Right next to the Caltrain station. Starbucks across the parking lot. May 27, 2014
Rated 5.0 out of 5.0 by Excelente opción El hotel es excelente como siempre. Limpio, cómodo y seguro. El precio es un poco alto, pero el hotel es excelente opción. May 27, 2014
Rated 5.0 out of 5.0 by Friendly and comfortable This was my first time at a Candlewood Suites Hotel; the staff was very friendly and helpful. The hallways and front lobby were clean. The landscape was neat and manicured. The bed was comfortable and the room was just the right size. I loved the free movies available at the front desk and the free parking. During my stay the guest above me began to make loud stomping noises that lasted past 11pm, I alerted the front desk and they were very concerned and ensured me that the noise would stop, so I would enjoyed the remainder of my stay. Cons: The commuter train that passes behind hotel begins at 6am, PST, it wasn’t a huge disturbance, but during rush hours of 3pm-8pm PST the train would pass frequently and blow the whistle so having the window open or closed while watching television or talking on the phone was a little difficult. But OVERALL I will return and I enjoyed my stay. May 12, 2014
Rated 5.0 out of 5.0 by Just like home This is a great hotel if you are looking for a place just like home. It is quiet and clean with well design highly efficient rooms. I like having a kitchen and the ability to cook. It is also great having two rooms which allowed privacy for my family. We also brought our two dogs since this is a dog friendly hotel which is also a plus for us. Staff was very nice. The hotel has a great after hours check in system which was especially great since we did not arrive until after midnight. There is also a vhs/dvd player in the room and free movie check out at the front desk. May 7, 2014
Rated 3.0 out of 5.0 by Great recliner and desk area I was a little leery of this property because of the price (it was almost too reasonable), but it was in a very quiet area, and within walking distance to SCU. A couple of fast food places nearby, and Starbucks across the parking lot (always a plus). There seemed to be alot of confusion with the computers at the front desk, and very slow on check-in. No recogition of my status as a member, and the desk clerk checked me into a room that was already occupied! She rectified the error, and I found the room to be very clean and comfortable. Check out left me with someone else's bill (which I didn't realize until I was at the airport). Short story --- nice property, but they need to update/ train their staff on their computer system. May 6, 2014
Rated 4.0 out of 5.0 by Great Staff, Good Value The staff was excellent. Having the fully furnished kitchen made it easy for me to prepare meals and make lunches for the following day. That is a great cost savings for travel. The check out was a little more difficult because I checked out early in the morning. I did not make that clear to the staff so that they could have my bill prepared the day before. But the night staff was courteous and handled it expeditiously. May 4, 2014
Rated 3.0 out of 5.0 by HOUSEKEEPING NEEDS BETTER TRAINING This property is nicely kept and I have stayed here before. Parking was not monitored properly, so that non-residents from a game at SCU nearby took most of the desirable spots. I had expressly notified for a late checkout at 2pm. However, at 1 pm the Housekeeping Supervisor banged on my door rather loudly. When I opened, she wanted to know when I was checking out. I was mad and asked her that should she not find it out from her Management, rather than disturb the customer when he has a DO NOT DISTURB sign posted. She offered no apologies and just left mumbling to herself. May 3, 2014
Rated 4.0 out of 5.0 by Best Place to Stay While Visiting Santa Clara University We love certain things about this Candlewood and wish other things could be improved. Good: It is the closest motel to Santa Clara Unviversity; the property looks good; the rooms are clean; the kitchens work well; the bed is good; it has an outdoor place to barbecue; there are lots of power outlets in each room; the staff is helpful and friendly. Bad: It doesn't have a pool; there is no complimentary breakfast (but Starbucks and Cramers Bagels are right next door); the sofa sleepers are terrible; the WiFi can be slow. May 3, 2014
Rated 3.0 out of 5.0 by Nice Room, but Beware the Wired Internet While wi-fi is apparently the default connection method for everyone these days, I prefer a wired connection when I get it because it's generally faster and more secure, and I move large files around as part of my job. The advertised wired internet here did not connect, the phone tech support couldn't fix it, and the hotel staff seem unconcerned ("Just use the wi-fi"). Well, yes, I did use the wi-fi when the wired connections didn't work, but that's not the point. If you advertise wired connections in the rooms, you should make sure they work; it was a selling point on why I stayed there. On the positive side, the location is incredibly convenient to the Caltrain station (across the parking lot), and when my travel plans changed, it was easy to check out one day early. April 30, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This hotel was outstanding. We will be traveling this summer and plan on staying at a Candlewood when ever possible. Most of the staff at this location was outstanding and went above and beyond what was expected. April 11, 2014
Rated 2.0 out of 5.0 by Staff lacks basic knowledge I am an Ambassador Gold member and have stayed at this hotel several times in the past few years. Yet, the first question I was asked is "have you stayed here before". I was not upgraded per the Ambassador membership guidelines. What is the point of spending money to be a member? April 9, 2014
Rated 5.0 out of 5.0 by Always a Pleasure I stay often and Stephanie is always very courteous and accommodating. April 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Conveniently located to Santa Clara University which we were visiting. April 7, 2014
Rated 4.0 out of 5.0 by Great room for my needs I love it when I get upgraded to the 1BR suite. LOTS of room, nice sized kitchen, very comfortable room. Front desk staff are very friendly and helpful. Hotel feels very safe. Is mostly quiet if you can get on the parking lot side. It would be wonderful if they had in-room safes, given that this is a long-term stay property. I do not feel comfortable leaving valuables in my room if not in a safe. April 3, 2014
Rated 5.0 out of 5.0 by Comfortable week in San Jose I was travelling to San Jose on business. I normally stay at other properties but they were booked. I was very pleased with my stay. The hotel was comfortable and very quiet. The location was very convenient to the airport for my early flight out on Friday morning. Next time I travel to San Jose, I'll likely return to the Candlewood. April 2, 2014
Rated 3.0 out of 5.0 by Convienent location, priced too high We used this facility as part of our campus tour of Santa Clara University. Great location as we could walk to campus. Was surprised that the room finishes were relatively cheap in quality and it just felt tight in the suite. Room was clean and generally quite, but the heating and cooling system does not extent into the bedroom meaning we had to leave the door open to get air flow - no privacy from the kids. April 2, 2014
Rated 5.0 out of 5.0 by Good for stay in the SJ area This is good place for stay for about a week, or two March 28, 2014
Rated 5.0 out of 5.0 by extended stay The hotel was very good and my stay of 30 days was very comfortable.It was nice having the free washers and dryers-even though a couple of each were usally out of order. The room was clean and comfy although a bit small. It was a big plus having a Starbucks and a quiznos in the same parking lot! I would stay here again when i come back to the area! March 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The greeter Ariana provided me with excellent customer service, she was friendly and very helpful. She made my experience a pleasure to stay at your location. I will definately stay here again. March 13, 2014
Rated 1.0 out of 5.0 by TRAINS! Unless you can sleep under the flight deck of an aircraft carrier the trains will keep you up till midnight and wake you up at 4am. If 4am is your normal waking time then you're all set. Smaller room for the price No breakfast No daily room service. March 9, 2014
Rated 5.0 out of 5.0 by Newly updated, very clean rooms, friendly staff Staff is always friendly and helpful--it's one of the reasons we enjoy staying here. We've found the rooms are always clean. Best place to stay for SCU events. So close to campus -- it's a nice walk across campus to opposite side where our student resides in off campus housing. March 9, 2014
Rated 5.0 out of 5.0 by Happy returning Camper Will come again to Candlewood Suites, love the proximity to Santa Clara University and facilities nearby. March 7, 2014
Rated 5.0 out of 5.0 by Loved this place. Stayed here for Santa Clara Family Weekend. Loved the convenience of the suites to campus. Large, spacious rooms. Looked brand new or possibly new renovation. Clean and attractive. Would love to stay here again. March 4, 2014
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