Rated 4.0 out of 5 by 88
Rated 2.0 out of 5.0 by Craig888 Staff lacks basic knowledge
I am an Ambassador Gold member and have stayed at this hotel several times in the past few years. Yet, the first question I was asked is "have you stayed here before". I was not upgraded per the Ambassador membership guidelines. What is the point of spending money to be a member?
April 9, 2014
Rated 5.0 out of 5.0 by Mobile Presence Always a Pleasure
I stay often and Stephanie is always very courteous and accommodating.
April 8, 2014
Rated 5.0 out of 5.0 by Niecy80 Comfortable bed and great service
Conveniently located to Santa Clara University which we were visiting.
April 7, 2014
Rated 4.0 out of 5.0 by SCU Telecommuter Great room for my needs
I love it when I get upgraded to the 1BR suite. LOTS of room, nice sized kitchen, very comfortable room.
Front desk staff are very friendly and helpful. Hotel feels very safe. Is mostly quiet if you can get on the parking lot side.
It would be wonderful if they had in-room safes, given that this is a long-term stay property. I do not feel comfortable leaving valuables in my room if not in a safe.
April 3, 2014
Rated 5.0 out of 5.0 by Red state resident Comfortable week in San Jose
I was travelling to San Jose on business. I normally stay at other properties but they were booked. I was very pleased with my stay. The hotel was comfortable and very quiet. The location was very convenient to the airport for my early flight out on Friday morning.
Next time I travel to San Jose, I'll likely return to the Candlewood.
April 2, 2014
Rated 3.0 out of 5.0 by ghd001 Convienent location, priced too high
We used this facility as part of our campus tour of Santa Clara University. Great location as we could walk to campus. Was surprised that the room finishes were relatively cheap in quality and it just felt tight in the suite. Room was clean and generally quite, but the heating and cooling system does not extent into the bedroom meaning we had to leave the door open to get air flow - no privacy from the kids.
April 2, 2014
Rated 5.0 out of 5.0 by dantonets Good for stay in the SJ area
This is good place for stay for about a week, or two
March 28, 2014
Rated 5.0 out of 5.0 by drbrick extended stay
The hotel was very good and my stay of 30 days was very comfortable.It was nice having the free washers and dryers-even though a couple of each were usally out of order. The room was clean and comfy although a bit small. It was a big plus having a Starbucks and a quiznos in the same parking lot!
I would stay here again when i come back to the area!
March 27, 2014
Rated 5.0 out of 5.0 by MARIA M Comfortable bed and great service
The greeter Ariana provided me with excellent customer service, she was friendly and very helpful. She made my experience a pleasure to stay at your location. I will definately stay here again.
March 13, 2014
Rated 1.0 out of 5.0 by Lord-Dogbert TRAINS!
Unless you can sleep under the flight deck of an aircraft carrier the trains will keep you up till midnight and wake you up at 4am. If 4am is your normal waking time then you're all set.
Smaller room for the price
No daily room service.
March 9, 2014
Rated 5.0 out of 5.0 by Crew Parent Newly updated, very clean rooms, friendly staff
Staff is always friendly and helpful--it's one of the reasons we enjoy staying here. We've found the rooms are always clean. Best place to stay for SCU events. So close to campus -- it's a nice walk across campus to opposite side where our student resides in off campus housing.
March 9, 2014
Rated 5.0 out of 5.0 by Aussie Mother Happy returning Camper
Will come again to Candlewood Suites, love the proximity to Santa Clara University and facilities nearby.
March 7, 2014
Rated 5.0 out of 5.0 by Santa Clara Mom Loved this place.
Stayed here for Santa Clara Family Weekend. Loved the convenience of the suites to campus. Large, spacious rooms. Looked brand new or possibly new renovation. Clean and attractive. Would love to stay here again.
March 4, 2014
Rated 4.0 out of 5.0 by b2Texas Candlewood Santa Clara CA
Grat value for those staying in SJC area for more than 2 days.
March 4, 2014
Rated 4.0 out of 5.0 by sophmore mom Near Cal train and SCU
The candlewood suites is located next to the cal train and across the street from SCU. It is a perfect place to stay while visiting your college student. There is a starbucks and Cramer bagels and a Quiznos right across the parking lot. The front desk is accommodating, kind and friendly. The room was clean and offered a full size refrigerator.
February 27, 2014
Rated 5.0 out of 5.0 by aschu Nice hotel and facilities.
Nice room and property. Everything was extra clean and updated.
February 14, 2014
Rated 3.0 out of 5.0 by SCU Mom Disappointment
We've been staying at Candlewood Santa Clara for the past year and a half. It's been our go-to hotel when visiting our son at SCU. This trip began by not being able to check in until close to 5pm (we called at 2:30 to discover we wouldn't be able to check in until 3pm). We arrived at 3:30pm and was told our room wouldn't be ready for another hour. After driving for over 5 hours, that was the last thing we wanted to here. Our favorite staff person, Sam, had just started his shift was very apologetic. We would have preferred to have been told during our initial phone call that the room wouldn't be ready until 5pm.
The issues with not being able to check-in at 3pm has occurred the past few times we stayed at Candlewood. This time was the longest wait and was the most annoying.
February 12, 2014
Rated 4.0 out of 5.0 by fgsake comfortable bed, train noise sometimes a problem
good location for SCU, comfortable. Location was what I needed. The price was a little high, but better than others in the area. Liked the convenience of starbucks and bagel shop for breakfast close by. All in all, I would recommend this to others.
February 10, 2014
Rated 5.0 out of 5.0 by SCFerg Friendly staff, good value
great economical hotel for visit
facilities very good
staff very friendly and professional
January 31, 2014
Rated 4.0 out of 5.0 by dan46 Ease of finding hotel
It is almost impossible to find this hotel for the first time. there are very few addresses you can see at night on this street. The hotel sits back from the main road and there are NO signs on the street telling you where the hotel is. It took me almost an hour to find it in the dark. Would not recommend for a first time user.
January 27, 2014
Rated 5.0 out of 5.0 by Ted777 Impressed
I was very impressed with this property. I had previously stayed at Candlewood Suites in Santa Maria, CA and Herndon, VA. This property was recently renovated with modern fixtures. I received a complimentary upgrade to a one-bedroom suite on the top (third) floor, on the quiet side of the hotel facing away from the train tracks and on a corner of the hotel. I had a large flat-screen TV in both the bedroom and living room with HDTV channels. There was a kitchen with dishwasher, microwave, stove, full-size refrigerator/freezer, sink, dishes, cutlery, pots, pans, and other cooking gear. The living room has a sofa bed and sitting chair. There is a large desk/table with chairs between the living room area and the kitchen. There are closets in the bedroom and off the kitchen area. My room was clean, the bed was comfortable, and I got a good night's rest. There is free parking, and there is no charge to use the guest laundry facility. I liked the choice of welcome bonus points or an amenity of bottled water. There are dining options right next to the hotel: Starbucks, Quiznos, and Cramer's Bagels. The hotel is across the street from Santa Clara University, and it is right next to the Santa Clara Caltrain station. Caltrain was celebrating 150 years of the Peninsula Commute Service, and riders waiting for the train on the platform were dressed in period costumes on the day I checked out. A special train from SF was to head to Santa Clara station that day for a big celebration. In addition to catching the Caltrain to SF or nearby San Jose Diridon Station, you can also catch the VTA Airport Flyer bus to San Jose Airport. You can also catch the ACE (Altamont Commuter Express) train to Stockton, the Amtrak Capitol Corridor train to Sacramento, and the Coast Starlight to Seattle or LA. This stay was a good value, and I also liked the availability of a bonus point package.
January 23, 2014
Rated 4.0 out of 5.0 by woodworker1950 Not room I was promised
was promised an king size bed and a larger room when reservation was made
January 18, 2014
Rated 1.0 out of 5.0 by Royal Amb very noisy hotel
this hotel is nearby caltrain station, will be noisy to 2am and start from 6am
January 13, 2014
Rated 1.0 out of 5.0 by Firesurfers Old and outdated
Room looks really old and outdated. Environment is not cosy, and not inviting at all compare to other extended stay or suite type hotel. Definitely not home away from home.
January 12, 2014
Rated 5.0 out of 5.0 by er.vikas Comfortable Stay
I defiantly recommend this hotel.... Nice rooms.... nice kitchen.... friendly staff....
January 3, 2014
Rated 4.0 out of 5.0 by RackingUpMiles Improved My Perception of Candlewood Brand
Due to past experiences, 5+ years ago, I have been avoiding Candlewood. However, I needed a "4th unique brand stay" for IHG's year-end promotion and this was the most convenient facility on my way home from the holidays.
They upgraded me to a wonderful two room king suite with full kitchen and gr8 work layout. Large work area, facing a nice, wall mounted, 37 or 42" flat screen. (Hate having to move desks away from wall, in most rooms, to avoid staring at wall.) WiFi was strong in both speed and capacity with not service interruptions. Ethernet was not functional.
Living area furniture very comfortable. Bed and bedroom both very comfortable.
I did not expect to find a "suite" room like this at a Candlewood.
Unfortunately for Candlewood I am too loyal to several other IHG brands to significantly modify my future stays but I will not feel the need to actively avoid Candlewood in the future.
December 31, 2013
Rated 4.0 out of 5.0 by MrPilot64 Good sized suite for extended business trip and very friendly staff
I originally booked in for a 3.5 week business trip. Half way through the trip I was asked to extend by a week, and then by another few weeks for a total stay of 6.5 weeks. This was my first stay at a Candlewood Suites hotel (I generally stay at a different suite brand under the IHG umbrella).
The staff are super-friendly and helpful. The room and bathroom are large enough to make even an extended stay pleasant. This is one of the larger suites I have had on extended business trips and unlike those I had in the past, I did not feel cooped up. Some days I chose to work from my hotel room, and the office/desk area is good. The wireless was fast most of the time, even for most of my video conferences I run from my laptop. I was ill for a few days and had no problem working from my room.
These are the things I really like about this hotel:
1. Credit card is charged every few days (when it exceeds USD 500) instead of a huge charge at the end of the stay. For this reason, they don't put a huge hold on the card either.
2. The location is ideal for my needs. Our offices are in San Jose -- a 15 minute drive into the office with little traffic the non-highway route I used; 20-25 minutes return in heavy traffic (the GPS took me via the 880, but that's actually longer when there's traffic than the route I ended up using daily).
3. The gym is better equipped than those at other hotels I have used in the past. This gym has Matrix equipment.
4. The room is cleaned once a week. I prefer this to the daily cleaning most hotels do, especially when I need to work from my hotel room. I travel alone, so I don't need the room cleaned more often than once a week. I once stayed at a suite where they only cleaned the room upon request (with an additional fee) and I did it every 2-3 weeks there due to the steep fee, but I feel once a week is ideal for my needs.
While I definitely enjoyed my stay here and intend to return, I had a few minor issues during my stay. I'll list them here so that the hotel is aware of them, and readers can consider those they feel are important.
1. The bath had no plug. No issue for me, since I generally shower. I did not bother reporting it.
2. One time the cleaners forgot to replace the dish towel. I waited to see if they would replace it the following week and indeed they did.
3. The fridge in my suite was so loud it kept me up at night. The air conditioner was also loud, but I don't usually sleep with the air con running. It takes a week or so to get used to the sound of the passing trains.
December 1, 2013
Rated 5.0 out of 5.0 by joe73 Nice hotel
No problems. Great location and helpful/friendly staff
November 20, 2013
Rated 4.0 out of 5.0 by Bunbun good for long stay
It was good for me, for long stay, but room cleaning was nothing. And laundry service was bad, because I took it for day service, return to me after 2 days, it was too late.
November 17, 2013
Rated 4.0 out of 5.0 by schred2 Good Room
Stayed at the Candlewood Suites for approximately 2 weeks recently. Staff was very accommodating & helpful. Overall, I enjoyed my stay and would stay there again. However, I was a little put off when they increased my daily room rate for an early departure (I originally intended to stay for 3 weeks, but due to business reasons my trip was shortened to 2 weeks).
November 4, 2013