Rated 4.1 out of 5 by 112
Rated 5.0 out of 5.0 by Bookem T Great staff and comfortable stay
This was a very nice hotel based on the going rate of hotels in the area and location needed. The staff was excellent and always there with a genuine smile and great attitude. It was so awesome finding people of this quality. The place was always spotless and had a pleasant cleanliness to it. On the days off, it was nice to be able to walk across the street and stroll into the Santa Clara College campus which was very beautiful. The security was pretty good too, as the Santa Clara Police Station was right around the corner. This hotel also backs up to a railway station and our room was right in the back where the trains arrive and depart. The rooms were formerly fitted with extra glass windows to minimize the sound. IMHO, it was never too bothersome. You could hear them but it was not unpleasant or annoying.
All in all, very, very nice stay.
December 23, 2014
Rated 5.0 out of 5.0 by Former Southwest Fan Great Service
Missed first night of planned two-night stay when airline cancelled my scheduled late night flight into SJC. Called hotel and they waived charge for that night despite being well beyond contractual cut-off. I arrived early next morning - desk personnel greeted me warmly and held my bag while I attended conference; overall customer service was absolutely first rate, and room was very comfortable with an actual fully serviceable kitchen!
December 15, 2014
Rated 4.0 out of 5.0 by J-J-P Good, with a couple of points
Good place to stay for extended periods, however:
Would like to see room service every 3 or 4 days, not once a week
The cupboard is very overpriced
WiFi kept disconnecting
Staff, very friendly, wouldn't stop the above points from coming again
December 11, 2014