Rated 3.5 out of 5 by 24
Rated 3.0 out of 5.0 by winelady1 great room cigarette smoke filled hallways
I normally like Candlewood Suites. The room was really nice and comfortable, however I had to walk very far through smoke filled hallways. Half of every floor is smoking rooms, so for the entire floor reeks of cigarette smoke. All my clothes had to be washed at my next hotel to get the cigarette smoke smell out of them. The manager was very nice and told me they were working on the problem. They are going to do a complete renovation before I come back next year. I will try this hotel again next year if they have fixed the problem. The staff management were very friendly and helpful with everything I needed. They just couldn't do anything about the cigarette smoke. I have severe allergies and this was a huge problem for me.
November 28, 2013
Rated 4.0 out of 5.0 by Jaz700 Peaceful Vacation Stay
Everything was nice and peaceful. Staff was courteous and room was great. Everything was clean and the bed was comfortable. The only thing is I wished they had at least continental breakfast. But the stay was amazing I definitely recommend!
October 12, 2013
Rated 2.0 out of 5.0 by busytraveler79 very dirty
Over-sold my room type. i was down graded and told that they could not compensate me in anyway. halls very dirty and have an offensive order. once in room bed not made well and dishes dirty. all around un-cleanly feel.
October 7, 2013
Rated 4.0 out of 5.0 by Trafveler2 Extra mile
The night manager called and paid for a cab when the 5am shuttle driver didn't show up. I was able to make my connecting flight on time. Much appreciated service!
October 1, 2013
Rated 5.0 out of 5.0 by RonWill Stay was excellent
Stay was excellent but I was on the priority club site and did not see the points for it?
August 25, 2013
Rated 3.0 out of 5.0 by sgreat4 hotel stay
Was shocked to find out that the comforter had not been changed (dirty) and that things like lotion were not provided by this hotel. Sheets and comforter were changed and tissue supplied on request.
OK would recommend, but occupant needs to make sure of the cleanliness of the room when they arrive. Unfortunately, I arrived and left immediately for a meeting and did not have time to check the room until the evening.
Location near the airport is great, I did not need transportation but they do have a free shuttle to the airport. You are basically paying for the location and the fact that it is a suite with cooking utensils and a fridge
August 21, 2013
Rated 1.0 out of 5.0 by PlatinumPriorityClub Worst stay ever
My late July 2013 stay at the Savannah Airport Candlewood Suites has to be one of the worst, if not THE worst experience I have ever had at any IHG property. My mom and I arrived at this hotel after a grueling drive through a torrential storm, and we just needed a quick check-in to rest. Instead, it took nearly an hour to finally check into our rooms. When I arrived, I was not greeted at all, either by the woman standing at the counter, nor by the man standing behind her. I stood there a moment waiting to be acknowledged, but no one said anything to me. Finally, I said that I had a pre-paid reservation for two rooms, and would like to be checked in. At this point the woman looked up briefly and nodded her head, but did not speak. She continued to ignore me for a few more minutes, until she finished whatever she was doing to begin the check-in process at a computer. She still did not say anything to me, even though I had been sure to indicate on my reservation that I am a Platinum Priority Club member. Finally, after a very long wait, I was given the key cards to our two rooms. Although I had requested two rooms close together on a low floor, both rooms were far apart on the third floor. Fine, I was just glad that we had keys to our rooms after such a long wait. But then things got worse. We opened the door to the first room to find that it was in disarray and obviously had not been cleaned by housekeeping. We quickly left that room to look at the other room, which at least was ready. I called the front desk from that room and was told I could have another room even farther away. By this point, I was willing to take anything. So I had to go back down to the front desk, and then waited behind another person trying to check in before I could finally get a key to a clean room. Finally, almost an hour after we arrived, I had a cleaned room where I could rest...or at least try. The door to the room was extremely difficult to open, and required a hard slam to close. The light over the bathroom sink would not turn on, but from what little light there was in the room from the light over the shower, I noted that the sink had multiple burn marks on it. The bed was hard and uncomfortable. The window air conditioning unit was very noisy. The walls were paper thin, and I could easily hear the guest in the adjoining room running the garbage disposal. I tried to tell someone about our poor experience when we left the next morning, but no one was at the front desk. I waited about ten minutes for someone to show up, and finally just grabbed a piece of paper to leave a note saying we had an awful stay and would give the property a negative review. After we had left, someone had called my home phone number and woke up my wife. She took down a message that I should call the property to receive a full refund. I called the number that evening as directed, and shared my frustrations with the person who answered. She assured me that my concerns were noted and would be forwarded to the manager to process a refund. Three days later, I noticed that no refund was processed, so I sent a follow-up email to the property, requesting a refund and email acknowledgment . As I write this, six days have passed, and I still have not received any email acknowledgement. Perhaps this poor review will move that refund process along, or perhaps this is just another lingering facet of one of the worst stays I have had at any hotel.
August 2, 2013
Rated 5.0 out of 5.0 by Strobe59 The best Hotel in the Savannah airport area
I will only stay at the Candlewood when I travel to Savannah because the staff is always friendly and courteous and they greet you every morning with a smile and a good morning. The GM Bridget always makes sure that I am taken care of like I'm a VP which makes me feel like part of the Candlewood family. I've recommended the Candlewood to all of my coworkers and have made sure when they come to Savannah they stay at the hotel.
July 29, 2013