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Rated 4.2 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Great Stay Near O'Hare We chose this hotel near ORD for the Park, Stay and Fly. We were pleasantly surprised at how great an experience we had. No worries for the airport transfer, nice people and a great night sleep. We will keep this in mind for our next trip out of ORD. I also was glad to be able to try another brand in the IHG family of hotels. October 15, 2014
Rated 1.0 out of 5.0 by Caution! Proceed with caution....exit in a hurry! Front desk staff was terrible. October 13, 2014
Rated 4.0 out of 5.0 by Front Desk Service The front desk people were accomodating. I called when I returned to Michigan regarding the incident with the taxi. She said for me to call them. I asked her to call them as well. She said she would. I don't know if she did or not. October 12, 2014
Rated 1.0 out of 5.0 by Horrible front desk and not family friendly! This was advertised as a family friendly hotel. I called ahead of time, prior to booking, to ask if they provided a crib or pack and play, and was told yes. At check in I was they no longer provided cribs or pack and plays, and had stopped that service 1 year ago. I asked what they might be able to do to help me in my situation and they said nothing at all but, "parents usually call ahead to confirm those details, I guess you didn't think to do that." (Although I had done that.) So now they were blaming me, the customer, for the situation. They were completely unwilling to help in any way. I walked out the door and went next door to the hotel, a chain I've stayed many times, and asked to borrow a pack and play. The man was helpful and kind and lent me one. I realize this hotel didn't have what I needed, but helpfulness in remedying the situation or just understanding and kindness in general would have changed my perception of this hotel. I will no longer stay or recommend this hotel or chain to anyone! Horrible horrible! I cried myself to sleep from the rudeness I encountered! Also - I checked in at 5pm. My room was still not ready or clean. October 9, 2014
Rated 5.0 out of 5.0 by Convenient, clean, and reasonable Convenient location, friendly staff, clean and comfortable rooms. October 8, 2014
Rated 5.0 out of 5.0 by Excelente habitacion, super confort Muy buena opcion y relacion precio valor, lo volveria a usar en el futuro, en el area de O'hare. October 7, 2014
Rated 5.0 out of 5.0 by Atención excelente. Muchas gracias al personal del hotel, verdaderamente tienen vocación para servir, pude leer en un comentario antes de la llegada al hotel, que Many siempre estaba atento a servir, mi ingreso fue con Leo, luego conocí a Many y la verdad que muchas gracias a los dos por su ayuda. October 5, 2014
Rated 2.0 out of 5.0 by What is the cost for a Room?? We still do not know how much was the room costed us. Check-in we were told one rate and got it down to the AARP rate. At check-out one night was listed at full rate. We were supposed to get a special lower than AARP rate because of attending a conference at the hotel. The front-desk person said they had not idea what was the charge and gave us a bill print for one night full charge. And said he would have to talk to the manager and call us. We never got a call... October 3, 2014
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