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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 244 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    244reviews

    • 5 Stars
      155
    • 4 Stars
      59
    • 3 Stars
      6
    • 2 Stars
      12
    • 1 Stars
      12

    Nice, close to airport

    By

    April 15, 2015

    Clean, comfortable, nice staff, convenient to the airport.

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    Great Place To Stay

    By

    April 14, 2015

    club

    This was one of the best hotel stays I have ever had and will be back!

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    Excelente cuarto y buen precio

    By

    April 05, 2015

    club

    El trato recibido fue excelente aun sabiendo que nos quedábamos solo una noche. Nos sentimos seguras y bien atendidas. Lo que necesitamos de momento lo encontramos en la tiendita del hotel.

    Posted byHotelStaff
    April 08, 2015
    Gracias por Elegir el Candlewood Suites Y Por tomarse el Tiempo para Revisión de la ONU Dejar . Es maravilloso saber Que Haya disfrutado de su estancia En Nosotros estafadores generales . ESPERAMOS Verle de nuevo en su Próximo Viaje a Chicago ! Atentamente Asociado De Ventas
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    policy not flexible at all

    By

    April 05, 2015

    club

    I booked 4 nights for this hotel and had to cancel the last night due to the change of my flight. It was unexpected and I discussed with hotel if I could get the last night fee refunded, but was refused. I am VERY disappointed. The policy is fixed and could be more flexible, but people should be more flexible and comprehensive. I could not feel that I was treated as a valued customer at all. I did NOT cancel the whole booking, only 1 night, 25% of the reservation, and I had no choice because of my flight change. It might happen for a business trip, and now I will be hesitated to choose the hotels under your group for my business trip, although I have been doing it for a few years.

    Posted byHotelStaff
    April 07, 2015
    Thanks so much for your feedback. We are sorry to read your comments, although not knowing your detailed information we are not able to check what may have happened with the 1 night cancellation, However we do have a policy for checking out early and we would like to apologize If you were not aware. Any concerns that are brought to our attention are looked in to immediately as your satisfaction is the most important, so please contact us if you will like more detail information on our policy. We look forward to speaking with you....Best Regards Sales associate
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