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Rated 4.3 out of 5 by 125 reviewers.
Rated 5.0 out of 5.0 by Excellent staff and great accommodations. Two weeks worth of great comfort and welcome atmosphere. Amazingly quiet considering proximity to O'Hare airport and freeway. Highly recommend this property and its staff!! May 8, 2013
Rated 4.0 out of 5.0 by Great long term stay - though spotty internet! The only negative I can say is that the internet was terrible. But the beds are the best, the amenities are top notch, cleaning was OK, but they came back if I ever needed them too. I literally lived there for 4 whole months so I got to know the place well. Def. great value, friendly staff, clean and modern facilities. May 5, 2013
Rated 5.0 out of 5.0 by Comfortable Room with great working area Found the room layout well designed and amenities excellent for my needs. Allowed me to be flexible in my schedule and needs while being in the Chicago Area May 2, 2013
Rated 5.0 out of 5.0 by Good value for your money Clean.......good location........friendly staff.............was given a room close to he elevator .......felt safe .......... April 20, 2013
Rated 5.0 out of 5.0 by Great Location This is one of my best Candlewood location I love to stay when I am working in Chicago its just like I am at home , good Customer Care. April 10, 2013
Rated 1.0 out of 5.0 by Airport Shuttle Problem When we arrived at O'Hare from Egypt (temperature 97 degrees) at O'Hare (temperature 19 degrees), processed through customs with our bags and called for the shuttle, telling the girl at the desk that we were at 5A (time 6:30 PM) we were told to go to the shuttle pickup point, that the shuttle would be there in about 10 minutes. We went outside and waited at the place marked hotel shuttles. After 15 minutes I called again and asked about the shuttle and told that it would be about 10 minutes. After 10 minutes, shivering in 19 degree weather I called again and asked if I were at the correct point and was told that it was in front of the Hilton. Not knowing where the Hilton was, I asked how to get there. No answer. I waited another 10 minutes and called again and was told the shuttle had picked up two people and that ZI must be at the wrong place. I asked where I should be and was again told in front of the Hilton, but no directions as to how I was to get to the Hilton hotel. At that point we got a taxi ($20) and finally arrived about 8:30 PM. Not a [pleasant experience. I have never before stayed at a hotel that did not pick you up at the hotel shuttle pickup point, or where the desk clerk obviously had little idea of where a pickup point was relative to where I was at arrivals. Obviously, I will not stay at this facility again. March 24, 2013
Rated 4.0 out of 5.0 by Huge improvement I had stayed at this property many years ago and found it to be lacking in almost every way. I recently got stranded at O'Hare and decided to give this hotel another try. What a pleasant surprise! The rooms are clean, neat and comfortable. The people are genuinely kind and the service was efficient. March 5, 2013
Rated 5.0 out of 5.0 by Great Value A neat little suite with full kitchen for pratically the same price as normal (very reasonably priced) Holiday Inns in the area. From the outside, the hotel looks plain, and the entrance is a bit hard to find. But the hotel is perfectly fine. The area seemed like it could be scary, but it was also fine. For a short cut comming from the west, turn off of Irving Park/SR-19 onto Seymour Rd - then turn left (N) onto Mannheim/US-12/US-45 and its right there. The rooms were clean and fun with the kitchen and dvd player. Lots of table space with the big desk. Well lit bathroom and lots of storage space. Beds werent the best, but they were ok. Recliner seemed like it didnt quite fit in the room, and somewhat blocked access to one side of the bed, and electrical outlets. Overall the room seemed a bit larger than a standard hotel room - but also had more stuff in it. Basically did not hear the planes, even though its right next to Ohare. The kitchen would be apreciated even more on a longer stay, and was nice to have. Full size fridge was nice compared to the mini fridge most hotels now have in rooms. The dishwasher is pretty loud though. The weekly cleaning program has its pros and cons. A little sign said the room would be cleaned weekly (on a long stay), and towels/sheets could be exchanged at the desk between cleanings, if needed. We never needed to, but i imagine that process might be a bit awkward. Otherwise its nice not to have someone going in your room when your only there a couple days. I was happy with the room, the value, and the hotel overall. February 20, 2013
Rated 5.0 out of 5.0 by Very nice rooms Big, clean rooms. HD TV. Reasonable price. Friendly staff. January 24, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet Very quiet for being so close to the airport. Comfortable suites and very clean. December 26, 2012
Rated 4.0 out of 5.0 by Free Laundry great! Comfortable bed, clean and Free Laundry. The only thing I wish for is more TV channels. i.e. History, World Fishing Network, Nat Geo, Comcast Chicago, Golf Channel. I am living away from home for 2-3 months at a time. Would be willing to pay extra for these channels. December 23, 2012
Rated 5.0 out of 5.0 by Friendly Staff Excellent value, shuttle service back and forth to O'Hare and CTA (Blue Line) was great, very little wait time. Staff at front desk was friendly and very helpful. November 15, 2012
Rated 4.0 out of 5.0 by Comfy bed and quiet hallway. Great view. My stay here is always pleasant. As a Priority Club Member, I do not need to know when it is someone's "first day", I also would like a PC upgrade every once in a while. They accomodated me in Hoffman Estates. Also, the housekeeper's hair was still stuck to the shower liner upon check-in. November 8, 2012
Rated 5.0 out of 5.0 by Great Stay Stayed 10 days Very clean. Staff helpful and friendly.. Close to airport but quiet. Would recommend October 13, 2012
Rated 4.0 out of 5.0 by Long tem stay I've been here twice for long term stays--very good value--clean and neat...good for a business trip rather than a vacation... October 3, 2012
Rated 4.0 out of 5.0 by Privacy & Flexibility The Candlewood allows a person to feel more at home during their stay. While some service is welcome it should only come when needed or requested. The facility is up to date and comfortable. Everything needed is there or available. September 27, 2012
Rated 2.0 out of 5.0 by Poor customer service, Shuttle is unreliable, AC wasn't working It took the shuttle an hour and 45 mins to pick me up from the airport. Front desk associates are very rude. The window treatments do not block out the sun. The cupboard has little assortment and is way over priced. Pet area was very nice, very dog friendly hotel besides the housekeeper. September 2, 2012
Rated 5.0 out of 5.0 by Excellent Most hotels that are any kind of quality around Chicago are fairly expensive, but the Candlewood Suites was very reasonably priced, and the rooms were great. As far as for business, I would give it an A+, but I would only give it an A- for family fun because there is no pool. August 25, 2012
Rated 5.0 out of 5.0 A 3 star hotel with a 4 star feel. My wife and I stayed at this place while at Lollapalooza 2012, and I must say I was very very satisfied with my stay.The rooms are quality and the shuttle service while at times is a little slow but this is not the fault of the hotel since they contract out the service. All in all worth every penny I spent. We will use this hotel again. August 13, 2012
Rated 1.0 out of 5.0 service and housekeeping poor I stay at Holiday Inn property 200 plus stays a year ,this was by far the worst ever. The first room smelled like a wet dog and asked to be moved and was rudely hasseled before the move never even put bags in the room, the next room I flushed the toilet and it ran on the floor, asked to have it taken care of and when returned from my day still no service, I went to front desk and was rudely talked to as if I was bothering him, to be moved to a room that functions, I was moved and had mistakenly left a pad of paper with several notes and reports on it in the room, when I relized I had left it there the last place to have had it, the next day from job shop to inquire about the pad and it was never seen, this is typical for this place as customer service is last priority. Would not recommend to worst enemy. August 9, 2012
Rated 5.0 out of 5.0 by The best place to stay at O'Hare Great apartments, all the comforts of home on the road. Shuttle to airport fast and convenient. Very welcoming. love the spin and win for Priority Club card holders. Highly recommended, great value, no need to stay anywhere else. August 8, 2012
Rated 5.0 out of 5.0 by Super service I was a pleasure to stay at this hotel. It was not what I expect, far better. Will use this hotel each time I fly out of ORD. July 24, 2012
Rated 2.0 out of 5.0 Not doing what they said they would do!!! Hi~ I am a flight attendant and was staying at this location earning Priority Club points for the nights I stayed in my own room. There are several "crash pads" (rooms of airline employees) at this hotel and I had an opportunity to get into one. A DECIDING FACTOR for me to make that move was me being told by property staff & management " I WOULD RECIEVE PRIORITY CLUB POINTS FOR THE MONEY I SPENT TOWARD THE "CRASH-PAD" ROOM". Unfortunatley, that was not the case and it took an enormous amount of hassel and time for anybody to give me what points I have to date. The last time I paid for a room, I WAS TOLD THE MANAGER WAS NO LONGER GOING TO CREDIT MY MEMBERSHIP WITH POINTS BECAUSE IT WAS TOO BIG OF A HASSEL... something about "double credits" because the room is in one flight attendant's name but several of us stay there... WELL - JUST GIVE CREDIT FOR THE MONEY WE *EACH* SPEND - LIKE I WAS TOLD WOULD HAPPEN IN THE BEGINNING!!! I am extremely disappointed (and upset) about this because I stay there on a continual basis and pay EVERY SINGLE MONTH. I am seriously considering taking my business (and my money) elsewhere so I can earn points for being a faithful return customer AND get treated like I'm special (since I am in the "crash pad" room, I don't get a welcome goodie bag for my status, bonus points or anything else). Lots of other choices out there. July 11, 2012
Rated 5.0 out of 5.0 by Great place the stay! We have stayed here several times in the last year. Everyone is friendly and helpful. Last visit was durning their remodeling project. Ii can't wait for our trip in September to check out the new rooms. The rooms were very nice before so I bet they are awesome now! July 10, 2012
Rated 2.0 out of 5.0 by Friendly front desk staff but rooms are tacky My employer booked this hotel for me as I would never have stayed there otherwise. The kitchen was a positive, but the room itelf was shades of the 60s. Tacky, tacky bedspread, drapes, torn easy chair, etc. Temperature was easily controlled and room was quiet but that's about it. I had a problem that was not resolved by the management, so I wrote to Corporate and never got the courtesy of a reply. They don't even have luggage racks, you have to put your suitcases on the floor or your bed. July 10, 2012
Rated 5.0 out of 5.0 by Great travel option This is the second time we've used the Schiller Park Candlewood Suites for our O'hare access. The park & fly program is the best way to get in & out of O'hare. I heartily recommend it to everyone. July 10, 2012
Rated 1.0 out of 5.0 by No where to go This hotel is not located near anything within walking distance. If you do not have a car, you are relying on cab service. The shuttle service is provided by another company and their first priority is to pick up at their park and ride lot then over to the hotel. July 10, 2012
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